Workplace Communication
Textbook Exam Questions
Course Introduction
Workplace Communication explores the principles and practices essential for effective communication within professional environments. The course covers topics such as verbal and nonverbal communication, active listening, written correspondence, intercultural communication, teamwork, conflict resolution, and the use of digital tools in organizational settings. Students will analyze real-world scenarios, participate in simulations, and develop practical skills for clear and professional interaction. Emphasis is placed on adapting communication strategies to diverse audiences, fostering collaboration, and enhancing overall workplace dynamics.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara G. Shwom
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12 Chapters
1200 Verified Questions
1200 Flashcards
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Page 2
Chapter 1: Developing Your Professional Presence
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A receiver decodes a message by ________.
A)putting it into words,images,or actions
B)selecting a channel through which to transmit it
C)interpreting its words or actions and attaching meaning to them
D)determining the appropriate verbal or nonverbal response that should be sent
E)closing the dynamic loop
Answer: C
Q2) Which of the following is an example of encoding a message?
A)Deciding how to phrase a request to your boss for clarification on your new assignment
B)Deciding to read the annual financial report of your company
C)Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D)Deciding to toss out an advertisement that was mailed to you
E)Deciding to read an email sent by a friend
Answer: A
Q3) The goal of communication is the transmission of a message.
A)True
B)False
Answer: False
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Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Research suggests that focusing on the entire face,including both eyes and the mouth,when reading facial expressions is done primarily by people from ________.
A)China
B)Japan
C)Korea
D)Germany
E)Malaysia
Answer: D
Q2) Which of the following statements includes a hedge?
A)Let's merge the departments.
B)I may be wrong,but I think that merging the departments might be a good idea.
C)Merging the departments is definitely the way to go.
D)Pardon me for interrupting,but we should merge the departments.
E)We can merge the departments,can't we?
Answer: B
Q3) Biased language suggests prejudice,prejudgment,or disrespect.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managing the Communication Process:
Analyzing, Composing, Evaluating
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) By stating the main point of the communication at the beginning of the message,what type of organization is being used?
A)Indirect
B)Outlining
C)Direct
D)Drafting
E)Perfectionist syndrome
Answer: C
Q2) Typically,memos are internal to an organization.
A)True
B)False
Answer: True
Q3) Simple,well-planned messages ________.
A)don't require a first draft
B)should have exactly one draft
C)benefit from at least two drafts
D)require at least five drafts
E)tend to be less successful in conveying the information
Answer: C
Page 5
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Chapter 4: Communicating Routine Messages and Building
Goodwill
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100 Flashcards
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Sample Questions
Q1) When responding to questions face-to-face,how should the response be organized?
A)By asking for clarification
B)Using the same format you would use if you were responding in writing
C)Using an indirect format
D)Using the same format as a goodwill message
E)Using a direct format
Q2) Goodwill messages are often more meaningful when hand written.
A)True
B)False
Q3) When texting a client,what types of writing style would be appropriate?
A)Common symbols and abbreviations such as "u" or "idk"
B)Complete sentences with no abbreviations
C)Hashtags
D)Emoticons
E)Phrases instead of sentences,and abbreviations wherever possible
Q4) Building positive working relationships through goodwill is critical to your career success.
A)True
B)False
Q5) Discuss the most effective ways to use text messaging in business.
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Chapter 5: Communicating Persuasive Messages
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100 Flashcards
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Sample Questions
Q1) The final step in the AIDA plan is a call for attention.
A)True
B)False
Q2) When emailing a coworker to ask for her assistance on a project,which of the following constitutes a refutation you could include in your request in anticipation of a possible objection?
A)I really need your help right now as my department is short-staffed.
B)I won't be able to complete my project if you don't help me.
C)While this may sound time-consuming,I will only need one hour of your time.
D)If you decide to help me,then you will have to spend more time at work to complete your own professional responsibilities.
E)I don't think that I will be able to return the favor.
Q3) In persuasive situations,you will increase your chances of getting a positive response by ________ the analyzing phase of the ACE communication process.
A)devoting less time to
B)changing the order of C)omitting
D)spending more time on E)completing the evaluation phase before
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Page 7
Chapter 6: Communicating Bad News
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100 Flashcards
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Sample Questions
Q1) If your audience is expecting to hear from you,and the bad news is not a surprise,what organizational approach will benefit the message?
A)Goodwill
B)Persuasive
C)Indirect
D)Casual
E)Direct
Q2) Which of the following is an acceptable way to ease the impact of bad news?
A)Using the active voice
B)Putting the bad news ahead of the explanation
C)Avoiding the passive voice
D)Surrounding the bad news by two subordinate clauses
E)Avoiding clear phrasing
Q3) When possible,which method of delivering bad news is usually the best choice?
A)Email
B)Face-to-face
C)Text
D)Phone calls
E)Letters
Q4) Discuss why communications require evaluation.
Page 8
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Chapter 7: Using Social Media in Business
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is the key to being seen on Facebook?
A)A welcoming home page
B)Interactivity
C)Frequent newsfeeds
D)Utilization of algorithms for postings
E)Increased numbers of "likes" and "fans"
Q2) To be successful in the use of social media,a firm must be ________.
A)creative
B)strategic
C)flexible
D)daring
E)open-minded
Q3) What opportunity does the use of social media offer an organization?
A)The amplification of a business mistake
B)The ability to discuss comments from unhappy customers
C)Less hiring costs
D)The building of goodwill with customers
E)Product branding
Q4) Discuss the importance of building a positive online community and strategies used to achieve it.
Page 9
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Chapter 8: Finding and Evaluating Business Information
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100 Flashcards
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Sample Questions
Q1) When you present a report,the audience expects the information to be reliable,accurate,and ________.
A)supportive of the organization
B)complete
C)biased
D)understandable
E)quantifiable
Q2) A survey sample restricted to specific people within the group you are studying is called a ________.
A)random sample
B)targeted sample
C)convenience sample
D)survey population
E)survey medium
Q3) How can conducting background research help the researcher?
A)In determining the style and format of the report
B)In identifying sources the audience will be interested in
C)In increasing understanding of the general topic
D)In looking for data that supports the researcher's position on the topic
E)In establishing a time line and budget for the project
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Chapter 9: Preparing Persuasive Business Proposals
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Sample Questions
Q1) What should be identified at the beginning of the proposal?
A)A request for action
B)The establishment of credibility
C)The problem,need,or opportunity
D)An understanding of outcomes and benefits
E)Compelling recommendations
Q2) In a grant proposal for funding,what information is typically included in the cover letter?
A)What will be delivered
B)What total costs will be
C)The time frame of the deliverables
D)The circumstances that will result in success
E)What is being requested
Q3) When responding to an RFP,what steps can the writer take to ensure the proposal is effective?
A)Create a checklist of requirements.
B)Evaluate priorities.
C)Study the competition.
D)Compose content offline.
E)Ask for a face-to-face meeting.
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Chapter 10: Preparing Business Reports
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Sample Questions
Q1) Which of the following sections of a formal report contains detailed discussion that is always organized with headings?
A)Executive summary of the report
B)Introduction to the report
C)Body of the report
D)Glossary of the report
E)Bibliography of the report
Q2) ________,or citing your sources,is a key part of all writing in academia and most professional writing.
A)Paraphrasing
B)Plagiarizing
C)Abstracting
D)Quoting
E)Documenting
Q3) Conservative fields typically use ________ style reports.
A)manuscript
B)white papers
C)direct
D)infographic
E)indirect
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Chapter 11: Preparing and Delivering Business Presentations
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100 Flashcards
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Sample Questions
Q1) Which of the following is a function of the conclusion of your presentation?
A)Get your audience's attention.
B)Establish rapport with your audience.
C)Motivate your audience to care about your presentation.
D)Preview the organization of your presentation.
E)Make the next steps clear to your audience.
Q2) How would you plan an effective Q&A session for both individual and team-led presentations?
Q3) Discuss the various ways in which the audience experience can be managed in a live online presentation.
Q4) Which of the following is a graphic symbol whose form communicates its meaning,regardless of language?
A)A storyboard
B)An icon
C)Data slides
D)Animations
E)A diagram
Q5) Discuss the significance of analyzing the setting of your presentation.
Q6) Identify and discuss guidelines for creating effective handouts.
Q7) Explain the steps involved in analyzing your message.
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Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the context of creating a professional brand,which of the following terms best represents a concise statement designed to communicate your value and initiate a deeper conversation?
A)Value proposition
B)Elevator pitch
C)Mission statement
D)Memorandum
E)Vision statement
Q2) Which of the following is an appropriate tip to be followed by men while dressing for a business casual dress environment?
A)Ensure that your belt is in contrast with your shoes.
B)Wear both belt and suspenders.
C)Ensure that your shoes are much lighter than your suit.
D)Wear an ironed,button-down shirt and slacks.
E)Avoid wearing dark colored shoes.
Q3) Discuss ways to ensure you present a professional image in a Skype interview.
Q4) Discuss how to make effective use of technology as you analyze your career goals and begin a job search.
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Q5) Discuss how to respond to an interview question about your "greatest weakness."