Workplace Communication Test Questions
Course Introduction
Workplace Communication explores the principles and practices of effective communication within professional environments. The course examines various modes of communication, including verbal, non-verbal, written, and digital forms, and addresses key topics such as active listening, interpersonal dynamics, teamwork, conflict resolution, and cross-cultural communication. Students learn to craft clear, concise messages for diverse audiences, develop professional presentation skills, and utilize communication technologies in workplace settings. Emphasis is placed on building strong relationships, fostering collaboration, and navigating complex organizational structures through strategic and ethical communication practices.
Recommended Textbook Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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Sample Questions
Q1) Which of the following statements about today's work environments is least accurate?
A)The "anytime, anywhere" office requires only a mobile phone and a wireless connection.
B)Many home office workers now take part in "coworking" and share communal office space with others.
C)You won't find open workspaces or flexible workstations in traditional offices.
D)Working from home or on the road makes communication skills even more important. Answer: C
Q2) Social presence is defined as
A)how extroverted a person is.
B)how well a company uses social media for communication.
C)the degree of "salience" (being there) between a sender and receiver using a communication medium.
D)a person's ability to get along with others.
Answer: C
Q3) Media with high _____________ presence convey warmth and are personal. Answer: social
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Chapter 2: Professionalism: Team, Meeting, Listening,
Nonverbal and Etiquette Skills
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Sample Questions
Q1) Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her?
A)Change her current e-mail address, which is StephIsSmokingHot@yahoo.com, to something more businesslike and professional.
B)Use her smartphone during meetings only for meeting-related purposes.
C)Avoid slang, poor grammar, and profanity.
D)All of these choices will help Stephanie appear more professional.
Answer: D
Q2) A team of top-level executives is rewriting the company's bylaws. Because this decision will have far-reaching and long-term effects, members want to have the most creative, high-quality discussion possible. What group decision-making method should they use?
A)Majority
B)Consensus
C)Authority rule with discussion
D)Averaging
Answer: B
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Page 4
Chapter 3: Intercultural Communication
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Sample Questions
Q1) New transportation, information, and communication technologies are important factors in the increase in globalization.
A)True
B)False
Answer: True
Q2) Julia was born and raised in the United States. Because she has been taught that it is best to be direct when speaking in the workplace, Julia expects her Vietnamese coworkers to share her belief. Julia's misconception is the result of
A)tolerance.
B)stereotyping.
C)ethnocentrism.
D)prototyping.
Answer: C
Q3) Only developed countries have a unique culture and shared background.
A)True
B)False
Answer: False
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) The process of converting an idea into words or gestures that will convey meaning is called ____________________.
Q2) Which of the following statements about the "you" view is most accurate?
A)The "you" view emphasizes first-person pronouns such as I, we, and our.
B)Be careful because second-person pronouns such as you and your can be overused and misused.
C)The "you" view can be used effectively in all business messages.
D)First-person pronouns such as I, we, and our should be avoided in business messages because they take the focus off the reader.
Q3) The best business writing is purposeful, economical, and
A)technical.
B)audience oriented.
C)aggressive.
D)feelings oriented.
Q4) Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process.
A)True
B)False
Q5) Putting yourself in your reader's shoes is called ____________________.
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Chapter 5: Organizing and Drafting Business Messages
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Sample Questions
Q1) Which of the following is an informal research method?
A)Searching the Web
B)Looking in the company files for information
C)Conducting a scientific experiment to gather information under controlled circumstances
D)Searching for information in public and college libraries
Q2) Talking with your boss to gather information is an example of an informal research method.
A)True
B)False
Q3) Which of the following is a compound sentence?
A)If you have any questions, please e-mail me.
B)Before the meeting ended, Sofia shared her new product idea; consequently, her ideas were included in the meeting minutes.
C)Raymond applied for the position, and he was called for an interview two days later.
D)It's highly likely that your request for leave will be approved.
Q4) The sentence Clara was accepted into an MBA program is an active-voice sentence.
A)True
B)False
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Chapter 6: Revising Business Messages
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Sample Questions
Q1) Sentence beginnings such as there is, there are, and it is are examples of opening
Q2) A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?
A)In today's fast-paced digital age, you shouldn't take time to revise e-mail messages, text messages, or tweets because doing so reduces productivity.
B)People don't expect informal text messages and tweets to be perfect, so don't worry about revising them.
C)To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text messages, and tweets.
D)Text messages and tweets are too informal to be used in a business environment.
Q3) Basic fundamentals, exactly identical, and repeat again are all examples of
A)redundancies.
B)flabby expressions.
C)long lead-ins.
D)opening fillers.
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Chapter 7: Short Workplace Messages and Digital Media
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Sample Questions
Q1) Annette wants to start a blog for her small business. What should she do first?
A)Start writing blog entries about topics that showcase her expertise and insights.
B)Post lots of photos to give her blog visual interest.
C)Identify her audience.
D)Choose the right keywords so that search engines will find her blog.
Q2) Business interest in social networking sites is not surprising if one considers that 83 percent of __________, also called Generation Y, regularly socialize and chat online.
Q3) Lorie will be communicating with her new colleagues using text messages and wants to make sure that she is following proper etiquette. What is the best advice you can give her?
A)Text while having a face-to-face conversation with a colleague to show how well you are able to multitask.
B)Identify yourself by name when texting a new colleague who doesn't have your number.
C)Be concerned if you don't get an immediate reply after texting a colleague.
D)Although it would be rude for you to make a call in a restaurant or during a meeting, it's acceptable to text.
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Chapter 8: Positive Messages
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Sample Questions
Q1) James received a letter from a customer asking about his company's accounting services. How should James reply to the customer?
A)E-mail or IM
B)Text message
C)Bound report
D)Letter
Q2) What is the least accurate statement about posting complaints online?
A)If you want a company to pay attention to your complaint, post it online.
B)Social media posts can make complainers seem irrational.
C)Anonymous complaints made online can be tracked to the writer.
D)You can be sued for negative comments you make online.
Q3) Stephen is working on a business letter and is in the third phase of the 3-x-3 writing process. He has already edited his letter for clarity and has proofread the letter for correctness. What work remains for Stephen in this phase?
A)Decide on the letter's organization.
B)Prepare an outline to help him organize his letter.
C)Evaluate the effectiveness of the letter from the reader's standpoint.
D)Check for typos.
Q4) ____________________ messages describe how to complete a task.
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Chapter 9: Negative Messages
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Sample Questions
Q1) A good way to begin a negative-news letter to a faithful customer is to show appreciation for the reader's business
A)True
B)False
Q2) Because we value loyal customers like you, we have enclosed a coupon for $20 for your next meal at The Cheesecake Factory is an effective closing statement for a negative-news message.
A)True
B)False
Q3) Which of the following is not one of the goals in communicating negative news?
A)To help the receiver understand the negative news
B)To show your desire to continue pleasant relations with the receiver
C)To hide the real reason for the negative news
D)To maintain a professional and positive image of you and your corporation
Q4) What is the best advice for delivering the bad news?
A)Use the active voice.
B)Don't imply the bad news because it may be overlooked.
C)Suggest a compromise or alternative.
D)Describe what can't be done in great detail to ensure that your message is clear.
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Chapter 10: Persuasive and Sales Messages
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Sample Questions
Q1) Never provide e-mail recipients a means for opting out of receiving your e-mail sales messages because you'll lose potential customers.
A)True
B)False
Q2) What does the statement Persuasion is free choice mean?
A)People are free when they are not forced to comply.
B)People are free when they can refuse the idea suggested to them.
C)People are free when they are not pressured to act against their own preferences
D)All of these describe the statement Persuasion is free choice.
Q3) Heather wants to convince her supervisor to invest in new smartphones for the sales staff. What is the best thing Heather can do in her proposal?
A)Tell her supervisor that the cost of the new smartphones is a good deal.
B)Tell her supervisor how happy she and the others on the sales staff would be with new smartphones.
C)Show how the smartphones will improve the ability of sales staff to stay in touch with clients, resulting in greater productivity and higher sales.
D)Outline some of the features of the new smartphones.
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Page 12
Chapter 11: Reporting in the Digital-Age Workplace
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Sample Questions
Q1) ______________ data come from reading what others have experienced or observed and written down and can be collected through books, periodicals, indexes, research databases, and Web resources.
Q2) Knowledgeable report writers use direct quotations to
A)repeat identical phrasing of a source because of its precision, clarity, or aptness.
B)provide objective background data and establish the severity of a problem.
C)duplicate the exact wording of a source before criticizing.
D)All of these choices.
Q3) Katherine wants to illustrate how her company's sales have increased over the past five years. She should use a pie chart to do this.
A)True
B)False
Q4) A report that presents data without analysis or recommendations is a(n) ___________ report.
A)analytical
B)informational
C)audit
D)yardstick
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13
Chapter 12: Informal Business Reports
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Sample Questions
Q1) Determine the mean of the numbers 30, 25, 25, 45, and 70.
A)195
B)25
C)30
D)39
Q2) Travis is writing a short report to let his client know the status of the client's project. Travis is writing a progress report.
A)True
B)False
Q3) Which of the following are examples of periodic (activity) reports?
A)Sales, accounts payable, and personnel reports
B)Trip, convention, and conference reports
C)Investigative reports
D)Justification/recommendation reports
Q4) Which of the following is most likely to be distorted by an extreme number at either end?
A)Margin
B)Median
C)Mode
D)Mean
Page 14
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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Sample Questions
Q1) What is the least accurate statement about formal proposals?
A)To be considered a formal proposal, it must be at least 100 pages long.
B)Larger businesses may employ specialists who do nothing but write proposals.
C)Proposals use standard components that enable companies receiving bids to compare "apples with apples." .
D)Smaller firms rely on in-house staff to develop proposals.
Q2) The funds obtained through a grant proposal must be repaid.
A)True
B)False
Q3) William is writing a solicited proposal in response to an RFP and is working on the background section. What is his goal in this section?
A)To convince the reader that a problem exists
B)To make himself look professional
C)To show the reader how much accepting the proposal will cost
D)To persuade the reader that he understands the problem completely
Q4) In a business plan, highlight your ____________________ statement, which should describe your business and explain the reasons it will succeed.
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Chapter 14: Business Presentations
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Sample Questions
Q1) The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.
A)True
B)False
Q2) During his presentation Michael said, Let me now review the two possible solutions we've discussed so far. He has used a verbal signpost to help his audience recognize the organization of and key points in his presentation.
A)True
B)False
Q3) Don't confuse your audience by varying your tone, volume, pitch, or pace. Strive for consistency in these areas.
A)True
B)False
Q4) The introduction to an oral presentation should
A)cover a limited number of main points, say, two to four.
B)try to establish the credibility of the audience.
C)be organized using a common strategy such as chronological or geographical.
D)preview the main points of the presentation.
Q5) Our old computers are dinosaurs is an example of a(n)
Page 16
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Chapter 15: The Job Search and Résumés in the Digital Age
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Sample Questions
Q1) A résumé should always be one page in length.
A)True
B)False
Q2) Assume that you are going to start looking for a job. Describe five resources you will use to find available positions in the open job market. Explain why you chose these five techniques.
Q3) A cover message should motivate action in the closing paragraph by asking confidently for a(n) ____________________.
Q4) You should always include both high school and college information in the Education section of your résumé.
A)True
B)False
Q5) Franav will be graduating soon and wants to use the Web to conduct his job search. What will probably be his best source for finding a job online?
A)Websites such as Monster.com and CareerBuilder.com
B)Social networking sites such as LinkedIn and Facebook
C)Specific corporate websites
D)General search sites such as Google.com and Yahoo.com
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Chapter 16: Interviewing and Following up
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Sample Questions
Q1) Which of the following is a reason that employers have cited for not considering an applicant after an online search?
A)The applicant exhibited poor communication skills.
B)The applicant revealed a current or previous employer's confidential information.
C)The applicant posted provocative or inappropriate photographs or information.
D)Employers have cited all of these as reasons for not considering an applicant after an online search.
Q2) When you decide to leave your position, it is a good idea to write a formal ____________________ letter to your supervisor.
Q3) During ____________________ negotiations don't inflate your current earnings just to get a higher offer.
Q4) You are asked on a job application why you left your previous position. What is the best response to this question?
A)Confidential
B)To accept a position with more responsibility
C)For personal reasons
D)Didn't get along with coworkers
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