Workplace Communication Study Guide Questions
Course Introduction
Workplace Communication focuses on developing practical skills for effective interaction within professional settings. The course covers essential topics such as verbal and nonverbal communication, active listening, conflict resolution, and digital correspondence. Students will learn strategies for crafting clear emails, reports, and presentations, as well as techniques for productive team collaboration and cross-cultural communication. Emphasis is placed on adapting communication styles for diverse audiences and navigating the challenges of remote and face-to-face workplace environments, preparing students to succeed in varied organizational contexts.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
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Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Communication theories help the professional:
A) maximise his/her income.
B) manipulate the media to his/her advantage.
C) narrow the communication gap between the professional and the client.
D) avoid litigation.
E) save time.
Answer: C
Q2) According to the transmission model of communication:
A) messages are conveyed from sender to receiver via media.
B) there must be an intention to communicate by the sender.
C) electronics methods are essential to communication effectiveness.
D) semantics must be understood before transmission is complete.
E) telephones are notoriously unreliable.
Answer: A
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Chapter 2: Language and Communication Practice
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Sample Questions
Q1) Discourse is best defined as:
A) spoken and written texts created within a certain social or cultural context.
B) longwinded speeches at political meetings.
C) arguments put forward in favour of one political party or another.
D) written appeals that are too complicated for most readers.
E) speeches within a professional group that are meant to be obscure to everyone else.
Answer: A
Q2) Which of the following is NOT true about metaphors?
A) A metaphor can influence the way we see reality.
B) A metaphor can be a figure of speech.
C) A metaphor can be a symbolic way of expressing an idea.
D) A metaphor includes the word 'like' or 'as'.
E) A metaphor can make an abstract comparison between one object and another.
Answer: D
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Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Pounding your fist while saying, 'We must try harder,' is an example of using non-verbal communication as:
A) a way of showing direction.
B) a means of reinforcement.
C) a way to regulate conversation.
D) a tension reliever.
E) a symbol system.
Answer: B
Q2) Which of the following is an example of paralanguage?
A) Pointing at the desk.
B) Moving chairs in a room to increase chances of useful communication.
C) Saying one word in a sentence louder than others.
D) Patting a friend on the back when he does a good job.
E) Speaking in a foreign language.
Answer: C
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Page 5
Chapter 4: Intercultural Communication
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Sample Questions
Q1) Hofstede's individualism-collectivism is:
A) a measure of how a culture values the older members of its society.
B) a measure of how much a culture values the group efforts of its society.
C) a measure of how much a culture can be said to be a community.
D) a measure of personal potential.
E) a measure of how much a culture values individual autonomy as opposed to collective teamwork.
Q2) Socialisation effects happen:
A) as a result of peer pressure.
B) when we are children.
C) when we are adolescents.
D) when we are adults.
E) at all stages of our lives.
Q3) According to Edward T.Hall, in order to respond appropriately, high-context cultures:
A) do not need to understand the message.
B) need to understand the message.
C) do not need to understand the context.
D) need to understand the context.
E) evaluate other cultures as backward or incompetent.
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Page 6
Chapter 5: Mediated Communication
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Sample Questions
Q1) An important contributor to the early period of the internet, inventing the first web browser and pioneering the use of hypertext, was:
A) Mark Zuckerberg
B) Bill Gates
C) Linus Torvalds
D) Tim Bernes-Lee
E) Ash Gray
Q2) YouTube is an example of:
A) a social medium.
B) an interactive medium.
C) a non-interactive medium.
D) a videoconferencing medium.
E) a traditional medium.
Q3) McLuhan and Postman warn that mediated communication:
A) could be obsolete within 10 years.
B) could bring about widespread change with unexpected effects in communication, employment and society.
C) could be the main way people communicate over the internet in the future.
D) could replace face to face communication.
E) could ruin society.
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Chapter 6: Professional Communication Research
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Sample Questions
Q1) What are some of the ethical restraints to doing research?
A) Informed consent.
B) Right to privacy.
C) Copyright.
D) Informed consent and right to privacy.
E) Plagiarism.
Q2) Research and Experimental Development (R&D) covers which three activities?
A) Elemental research, systematic research, and experimental development.
B) Academic inquiry, theoretical research, and experimental development.
C) Research development, writing up results, and experimental development.
D) Investigating, reporting, and experimental development.
E) Basic research, applied research, and experimental development.
Q3) The citation Smith, T(1982).The Research Craft.New York: Harcourt, is an example of which referencing style?
A) MLa.
B) APA.
C) Harvard.
D) Chicago.
E) Australian government.
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Page 8
Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?
A) Motivation
B) Self-regulation
C) Sympathy
D) Social skills
E) Self-awareness
Q2) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q3) Fill in the missing word in each of the following sentences.
A) Double or mixed messages can be given if your ________ demeanour does not match your words.
B) Communication competence involves both knowledge and ________.
C) Kaye's matouschka dolls analogy is to human communication and to our layers of
Page 9
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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Sample Questions
Q1) A major approach to developing skills for conflict management has emphasised: seeing conflicts as ________; listening carefully and with ________; stating your own point of view ________; creating a ________ of choices; and recognising the special role of the ________ and the importance of neutrality.
Q2) Which of the following is not a symptom of groupthink?
A) Not expressing true feelings.
B) Rationalising poor decisions.
C) Sharing stereotypes which guide decision-making.
D) The use of outside experts.
E) Exercising direct pressure on dissenters.
Q3) A group or team meeting that follows a problem-solving approach could structure its meeting in phases such as:
A) Welcome; work
B) Norming, storming, adjourning
C) Orientation; evaluation; control; and action
D) Forming; norming; storming; mourning
E) Brainstorming, which is a one-phase approach
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Page 10
Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) What might occur in the part of an interview where the parties are working on rapport?
A) Asking hypothetical questions.
B) Raising goals and achievements.
C) Friendly chit-chat or banter.
D) Offering a contract.
E) Closing of the interview.
Q2) In dealing with questions from the interview panel, which of the following pieces of advice should the applicant disregard?
A) Never speak disparagingly about a previous employer.
B) Employ a pleasant demeanour.
C) In giving answers, address your remarks to all members of the selection panel.
D) Ask useful questions that show the depth of your interest in the organisation.
E) Only address one member of the panel when speaking.
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11
Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) Asking a question during your talk is a good technique used to:
A) humiliate the audience.
B) get your listeners thinking about an idea.
C) entertain an audience.
D) startle an audience.
E) improve your own knowledge about the subject.
Q2) If a speaker began her talk by saying, 'On any given Saturday night, one quarter of all the people in Australia will be watching the same television program,' you would see the statement as:
A) a startling statement.
B) a personal experience.
C) an example.
D) a personal reference.
E) a deliberate lie.
Q3) The number of visual aids used in a speech should be limited because:
A) visual aids are unlikely to be remembered.
B) some visual aids are difficult to see.
C) you may be speaking in an environment that is not equipped for certain aids.
D) the focus should be on you, the speaker, not on mechanical objects.
E) they take too long to prepare.
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Chapter 11: Writing Professionally: Process and Style
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Sample Questions
Q1) Which of the following is NOT an element of the readership model put forth by Janice Redish?
A) Readers decide how much attention to pay to a document.
B) Readers expect a wide variety of writing techniques to be used by competent writers.
C) Readers use documents as tools.
D) Readers actively interpret as they read.
E) Readers interpret documents in light of their own knowledge and expectations.
Q2) Which of the following is the main reason that a writer would use a thesaurus?
A) The writer cannot find his/her dictionary.
B) To discover the meaning of a word.
C) To discover the origin and history of the word.
D) To find an exact word to best describe an idea.
E) To translate a word into another language.
Q3) Which of the following is NOT one of the 4P's for writing?
A) Present situation
B) Proposal
C) Place
D) Problem
E) Possible solutions
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Page 13
Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) What is a précis?
A) A general description of the contents of a report.
B) Another term for executive summary.
C) The key points of the report.
D) An evaluative summary that presents a measure of professional judgement in addition to the aims, results, conclusions and recommendations of the report.
E) An informative piece of text that presents the aim, results, conclusions and recommendations of the report.
Q2) Which of the following is an appropriate format for a list of figures, illustrations and tables in a report?
A) Listing in alphabetical order.
B) Listing in order of appearance.
C) Listing in order of importance.
D) Listing by design (i.e. colour graphics, followed by black and white).
E) Listing by size (i.e. large tables and figures get listed first).
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Chapter 13: Academic Writing
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Sample Questions
Q1) The audience for a student writing in an academic context does NOT generally include:
A) teachers.
B) examiners.
C) fellow students.
D) the student (for his or her own learning).
E) the general public.
Q2) Of the following citations from a bibliography, only one conforms to the author-date system of referencing.Which one is it?
A) Wardhaugh, R. 1985, How conversation works, Basil Blackwell, New York.
B) West, C. 'Routine complications: troubles between doctors and patients'. Bloomington: Indiana University Press, 1984
C) Thomas Kochman, 1981. Black and White Styles in Conflict (Chicago: University of Chicago Press)
D) Ong, Walter. Orality and literacy, 1982
E) Bryant, Pauline. Regional Variation in the Australian English Lexicon, 'Australian Journal of Linguistics', vol 5, pp. 55-66, 1989.
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