Workplace Communication Skills
Mock Exam
Course Introduction
Workplace Communication Skills focuses on the principles and practices essential for effective communication in professional environments. The course covers verbal and nonverbal communication, active listening, writing professional emails and reports, delivering engaging presentations, and strategies for overcoming communication barriers. Students will also explore intercultural communication, conflict resolution, and the role of digital tools in modern workplace interactions. Through practical exercises and real-world case studies, learners will develop the confidence and competence needed to collaborate, negotiate, and convey ideas clearly and persuasively in diverse organizational settings.
Recommended Textbook
Business Communication Polishing Your Professional Presence 4th Edition by Barbara
Available Study Resources on Quizplus
12 Chapters
1200 Verified Questions
1200 Flashcards
Source URL: https://quizplus.com/study-set/2537
Page 2
G. Shwom
Chapter 1: Developing Your Professional Presence
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50397
Sample Questions
Q1) Professionalism requires different behaviors for each situation in the workplace.
A)True
B)False
Answer: True
Q2) Cultural sensitivity ________.
A)applies only to international communication
B)deals exclusively with people who are non-native English speakers
C)does not refer to cultural differences among people of different ages
D)may apply to cultural differences between people of different genders
E)is impossible to achieve given the diversity in the world today
Answer: D
Q3) How will your current communication skills help you when in the workplace?
A)They will likely hamper your attempts to communicate.
B)They are inapplicable to communication.
C)They are most likely sufficient to meet every challenge of communication.
D)They will be valuable to you for communicating.
E)They must all be unlearned if you want to successfully communicate.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Working With Others: Interpersonal, Intercultural, and Team Communication
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50398
Sample Questions
Q1) Use of which of the following specific types of language is recommended as a strategy for productive communication?
A)Unambiguous language
B)Biased language
C)Accusatory language
D)Trigger words
E)Provocative questions
Answer: A
Q2) Which of the following has made a strong understanding of culture a requirement for successful businesspeople?
A)The increased display of ethnocentrism on the job
B)The multicultural and global nature of workplaces
C)The lack of variation in the cultural meaning of nonverbal cues
D)The increase of high context cultures around the world
E)The goal of implementing a collectivist culture within international organizations
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Managing the Communication Process:
Analyzing, Composing,
Evaluating
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50399
Sample Questions
Q1) If a communication is short,but requires a very detailed explanation,what medium might be most effective?
A)Social media
B)Report
C)Letter
D)Face-to-face meeting
E)Presentation
Answer: D
Q2) Using company databases,reports,and in-house experts to conduct research requires using ________ sources.
A)external
B)interactive
C)primary
D)objective
E)internal
Answer: E
Q3) The ACE process for communication can only be used in very complex situations.
A)True
B)False
Answer: False
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Communicating Routine Messages and Building
Goodwill
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50400
Sample Questions
Q1) Which of the following is a routine announcement?
A)Notifying customers about a change in policy
B)Persuading a client to accept a new deadline
C)Acknowledging that you have a meeting with your boss
D)Notifying a customer that you will grant his claim for a refund
E)Expressing concern when a coworker has experienced personal misfortune
Q2) A message that gives the writer the opportunity to establish or sustain a positive relationship with the audience is a(n)________ message.
A)implicit
B)indirect
C)goodwill
D)direct
E)persuasive
Q3) If your message includes a question which is likely to confuse your audience,use the direct approach.
A)True
B)False
Q4) What is the point of sending "for-your-information" messages if they are not related to business information?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Communicating Persuasive Messages
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50401
Sample Questions
Q1) Which of the following is least likely to help establish credibility?
A)Getting to know the audience
B)Establishing credentials
C)Identifying needs
D)Presenting ideas effectively
E)Telling the truth
Q2) When using the opinions of people with acknowledged authority to support a message,what type of sources are you using?
A)Expert authority
B)Personal experience
C)Examples
D)Numerical data
E)Trends
Q3) Discuss the importance of trust and credibility,and why it is important not to lose credibility.
Q4) If you want to give your coworker time to consider your request carefully before responding,a one-on-one meeting is the best medium for communicating your message.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Communicating Bad News
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50402
Sample Questions
Q1) In the context of the ACE process,the ________ questions help you develop what to say in a bad-news message,whereas the ________ questions focus on how to say it.
A)composing;analyzing
B)analyzing;composing C)composing;evaluating D)evaluating;composing E)analyzing;evaluating
Q2) In which of the following situations is the direct organizational method the preferred way to deliver bad news?
A)The news is likely to upset or anger the audience
B)The news is irrelevant to health and safety
C)The news is difficult to explain and understand
D)The news will not come as a surprise
E)The news is unexpected
Q3) Discuss how legal liabilities might affect a bad-news message.
Q4) Analyzing is crucial to developing a message that supports your business goals and positively affects audience reaction.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Using Social Media in Business
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50403
Sample Questions
Q1) A single screen display that collects data from different social media sources is called a(n)________.
A)TweetDeck
B)HootSuite
C)dashboard
D)vlog
E)blog
Q2) Where should the most compelling information in a tweet found?
A)In the links that connect to the full stories
B)In pictures
C)In the first 85-100 words
D)At the end of the message
E)After a hashtag
Q3) In addition to global culture,________ impacts how social media serves business purposes.
A)politics
B)time
C)availability
D)education levels
E)language
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Finding and Evaluating Business Information
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50404
Sample Questions
Q1) The peer-review process is designed to ensure that articles are subjective and opinionated.
A)True
B)False
Q2) How can a researcher determine what information is the most appropriate?
A)Evaluate content based on the number of sources used.
B)Evaluate the source for credibility.
C)Evaluate the source for number of hits.
D)Determine if the source has paid to be near the top of the results page.
E)Determine if the source is used observational research or surveys.
Q3) What is the advantage of an interview over a survey?
A)You have a lower total count for respondents.
B)It is easier to determine the mean average on responses.
C)Interviews provide richer,more detailed information.
D)Interviews provide objective based information.
E)Interviews allow for responses from more subject matter experts.
Q4) Discuss the advantages of using social media sources when conducting research.
Q5) Discuss whether conducting primary research is preferable to using secondary research sources.
Q6) Discuss ways to determine the content and format of survey questions.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Preparing Persuasive Business Proposals
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50405
Sample Questions
Q1) In the United States,businesspeople typically think that profit and financial advantage are the biggest benefits to emphasize in a business proposal,but that is not always true in other countries.
A)True
B)False
Q2) Which of the following can help a writer best track the interests of the audience,allowing a more targeted proposal?
A)Face-to-face meetings
B)Repurposed content
C)Data analytics
D)Software as a Service (SaaS)
E)Executive summaries
Q3) In addition to serving as a persuasive tool,a sales proposal often serves as a sales contract.
A)True
B)False
Q4) Describe some of the differences between the U.S.approach to business proposals and that of Brazil,China,and Italy.
Q5) How should a writer prepare to write a response to an RFP?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Preparing Business Reports
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50406
Sample Questions
Q1) Slides in a report deck ________.
A)should be easy to follow
B)have less text on them than a traditional presentation slide
C)include headlines with periods at the end
D)should not use graphics
E)include headlines that are centered and have every word capitalized
Q2) Which of the following mediums for reports is appropriate for internal audiences?
A)Memo
B)Email
C)Letter
D)Formal
E)Presentation report deck
Q3) A paraphrase is a version of someone else's original content,but in your own words.
A)True
B)False
Q4) If you acknowledge all your sources,no one will accuse you of plagiarism.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Preparing and Delivering Business Presentations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50407
Sample Questions
Q1) In a stand-alone presentation,________ communicate main ideas and logic of the presentation.
A)message headlines
B)bullet points
C)agenda slides
D)graphic designs
E)storyboards
Q2) If you use a photo published on the Internet in your widely-distributed presentation,you don't need to get permission to use it from the original owner of the photograph if you acknowledge the source in your presentation.
A)True
B)False
Q3) The first step in planning a presentation is to determine ________.
A)who is the audience
B)how to achieve my desired outcome
C)where the presentation will be given
D)how the message will be delivered
E)the purpose of the presentation
Q4) How can audience analysis help you motivate your audience to care?
Q5) Explain the steps involved in analyzing your message.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Communicating Your Professional Brand: Social
Media, Résumés, Cover Letters, and Interviews
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/50408
Sample Questions
Q1) Employers use ________ more than twice as much as any other social media to search for potential candidates.
A)LinkedIn
B)Twitter
C)Facebook
D)Bing
E)Google
Q2) When expressing thanks after an interview,what is the most effective medium to use to indicate personal interest in the company?
A)Text message
B)Phone call
C)Word processed notes
D)Email notes
E)Handwritten notes
Q3) Discuss four ways to demonstrate your leadership skills and professionalism during a group interview.
Q4) Discuss how to make effective use of technology as you analyze your career goals and begin a job search.
Page 14
Q5) Discuss ways to ensure you present a professional image in a Skype interview.
To view all questions and flashcards with answers, click on the resource link above.