Workplace Communication Pre-Test
Questions
Course Introduction
Workplace Communication explores the principles and practices essential for effective information exchange within professional environments. This course examines verbal, nonverbal, and written communication, emphasizing the importance of clarity, active listening, and culturally competent interactions. Students will develop practical skills in drafting professional emails, reports, and presentations, as well as strategies for successful teamwork, conflict resolution, and leadership communication. Real-world scenarios and case studies will be used to illustrate the impact of communication on productivity, collaboration, and organizational culture, preparing students to adapt their communication styles to diverse workplace settings.
Recommended Textbook
Excellence in Business Communication 4th Canadian Edition by John V. Thill
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18 Chapters
1541 Verified Questions
1541 Flashcards
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Chapter 1: Achieving Success Through Effective Business Communication
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Briefly define "knowledge workers."
Answer: Knowledge workers are employees who specialize in acquiring,processing,and communicating information.
Q2) Your receiver must cooperate by __________ your message-absorbing and understanding it.
Answer: decoding
Q3) An ethical __________ involves choosing among conflicting alternatives that aren't clear-cut.
Answer: dilemma
Q4) Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.
A)True
B)False
Answer: False
Q5) When interference in the communication process distorts or obscures the sender's meaning,it is called noise.
A)True
B)False Answer: True
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Chapter 2: Communicating in Teams and Mastering
Listening and Nonverbal Communication
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104 Flashcards
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Sample Questions
Q1) Briefly explain why the ability to work effectively in teams is so important in business.
Answer: Companies look for employees who work well in teams for a number of reasons,but primarily because successful teams improve productivity,creativity,employee involvement,and even job security.Teams also involve employees in company decision making through participative management.
Q2) Describe at least three common types of teams companies often create.
Answer: Teams can be formal or informal,depending on whether they are part of the organization's structure.Cross-functional teams bring together people from different areas of the organization to combine their talents on some project.Quality assurance teams ensure products and services meet prescribed practices.Task forces are informal teams that assemble to resolve specific issues and disband once their goal has been accomplished.Committees are formal teams that usually have a long lifespan and can become a part of the permanent part of the organizational structure.
Q3) Many companies today use intranets and blog postings to distribute meeting minutes.
A)True
B)False
Answer: True
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Chapter 3: Communicating Interculturally
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Sample Questions
Q1) Back translation ________________
A) ensures accuracy.
B) employs many people.
C) confuses messages.
D) none of the above.
Answer: A
Q2) List at least three areas of nonverbal communication that can differ widely among cultures.
Answer: Greetings,the use of personal space,touching behaviour,facial expressions,eye contact,posture and formality can all differ widely among various cultures.
Q3) When communicating across cultures,keep your messages ethical by applying four basic principles: Send and receive messages without judgment,show respect for cultural differences,_________________
A) seek social differences, and seek mutual ground.
B) be honest, and identify roles and status.
C) seek social differences, and be honest.
D) seek mutual ground, and be honest.
Answer: D
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) No matter how you feel personally about a situation,your communication reflects your organization's priorities.
A)True B)False
Q2) When you have bad news,try to put it somewhere in the middle,cushioned by other more positive ideas.
A)True B)False
Q3) To collaborate with audience members,you need maximum participation.
A)True B)False
Q4) How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?
Q5) Voice mail is a poor choice for ___________
A) short messages.
B) lengthy messages.
C) direct messages.
D) indirect messages.
Q6) Good organization saves your audience __________.
Page 6
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) List at least three characteristics that can help establish credibility with your audience.
Q2) Which of the following is a compound sentence?
A) "David is a good worker, and he deserves a raise."
B) "Because David is a good worker, he deserves a raise."
C) "David, a good worker, deserves a raise."
D) "Having been a good worker, David will no doubt receive a raise."
Q3) Define bias-free language.
Q4) People are more likely to react positively to your message when
A) you keep your language formal and businesslike.
B) you use "Urgent" in your subject line.
C) they have confidence in you.
D) you use humour.
Q5) When someone makes a mistake,you should avoid dwelling on his or her failure and instead focus on how the person can improve.
A)True
B)False
Q6) A(n)__________ word expresses a concept or quality,not a tangible object.
Q7) List three strategies for improving your audience sensitivity.
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Dangling modifiers are often the result of passive constructions.
A)True
B)False
Q2) You can help clarify your writing by stringing together several short sentences into one long one.
A)True
B)False
Q3) Serif typefaces are preferable to sans serif faces for _____________
A) display treatments.
B) headings and captions.
C) large blocks of text.
D) none of the above.
Q4) Although readability indexes are easy to apply,they ignore some factors that contribute to reading ease.
A)True
B)False
Q5) Rewrite the following sentence to improve clarity and avoid the long noun sequence: "The financial estimates and accounting consulting firm will be closed next week."
Q6) What three functions do headings serve in business documents? Explain each one.
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) The __________ of an email is important because it helps readers decide whether to read the message or delete it.
Q2) Explain how to apply the three-step writing process to instant messages.
Q3) When it comes to legal issues,_____________
A) email messages mean nothing-only printed documents can be used in court. B) email and other electronic documents have the same weight as printed ones.
C) your email messages are off limits-using them in court would violate your privacy. D) none of the above.
Q4) An effective email subject line is very short and describes only the general topic of the message.
A)True
B)False
Q5) List five ways businesses are using blogs.
Q6) Compared to blogs,podcasts require more work to create.
A)True
B)False
Q7) Give three situations in which you should use a printed message over electronic alternatives.
Q8) A video podcast is often called a __________ or __________.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) Why are appreciation messages important? What should they include?
Q2) Messages of __________ express sympathy.
Q3) Requests sent to people outside the organization usually _____________
A) use the indirect approach.
B) are in memo or email form.
C) adopt a more formal tone.
D) are more complex requests.
Q4) When writing a letter of recommendation,omit references to the candidate's shortcomings if they will keep him or her from getting the job.
A)True
B)False
Q5) Condolence messages should _____________
A) be as long as possible.
B) keep reminiscences brief.
C) quote poetic passages.
D) not mention your shock or dismay.
Q6) Because of their simple organization,routine requests require little tact.
A)True
B)False
Q7) Explain what you should include in an effective recommendation letter.
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) List three things a company should do to communicate in a crisis situation.
Q2) When delivering bad news,wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" _____________
A) soften the blow by drawing attention away from reader and onto the sender.
B) will impress the reader as being straightforward and forceful.
C) is likely to cause pain and anger in the reader.
D) is unavoidable.
Q3) In a crisis situation,it is important for a company to use the crisis to pitch products and services.
A)True
B)False
Q4) Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.
Q5) Statements beginning "I must refuse" and "We cannot afford" are particularly likely to offend readers.
A)True
B)False
Q6) Describe the elements of an effective letter rejecting a job applicant.
Q7) What are the five main goals when delivering bad news?
Page 11
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) __________ is reasoning from specific evidence to a general conclusion.
Q2) The purpose of __________ letters is to motivate people to spend money on products.
Q3) Induction refers to reasoning from a generalization to a specific conclusion.
A)True
B)False
Q4) An ethical persuasive argument _____________
A) is a contradiction in terms.
B) focuses on how the audience's actions will benefit the sender.
C) includes any evidence the sender can come up with, whether or not it's relevant.
D) influences audience members by providing information that allows them freedom to choose.
Q5) __________ are the particular advantages that readers will realize from the features of a product or idea.
Q6) A sales letter begins with some sort of _________ device.
Q7) The main idea in a sales letter revolves around a selling point and related consumer benefits.
A)True
B)False
Page 12
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Chapter 11: Planning Reports and Proposals
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) A guideline to help you obtain valid and reliable survey results is ______________
A) don't expect people to give you more than 10 or 15 minutes of their time.
B) give people plenty of time to research their answers.
C) ask all open ended questions because people like to talk about things they know.
D) ask people about specific dates in the past.
Q2) Analytical reports are primarily intended to educate readers.
A)True
B)False
Q3) Business reports help companies make decisions and solve problems.
A)True
B)False
Q4) Describe several benefits and one potential drawback of organizing business reports using the direct approach.
Q5) Secondary research consists of information that others have gathered (and published,in many cases).
A)True
B)False
Q6) List three common types of monitor/control reports.
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) As with other written business communications,the text of reports and proposals has three main sections: an introduction (or opening),a body,and a close.
A)True
B)False
Q2) What four topics are commonly covered in the introduction to a business proposal? Briefly explain each one.
Q3) Which of the following is an example of a descriptive title for a visual aid?
A) How CamCo Reduces Costs
B) How Cost Reductions Have Been Made at CamCo
C) Reducing Costs is a Number-One Goal at CamCo
D) CamCo Cuts Costs Through Outsourcing and Downsizing
Q4) Where transitions are concerned,it is best to ______________________
A) use as few as possible because they can confuse your audience.
B) use descriptive headings instead of transitions.
C) use short words to make it easier for your audience to read.
D) use them to guide readers from one thought to the next.
Q5) What are the three main sections of a business report?
Q6) Describe how the approach (direct or indirect)and the length (short or long)affect the close of a report.
Page 14
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Chapter 13: Completing Reports and Proposals
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84 Flashcards
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Sample Questions
Q1) A main purpose of the text of a proposal is to ___________________
A) capture the reader's attention.
B) explain the complete details of the solution.
C) make whatever promises it takes to win the contract.
D) summarize the problem.
Q2) The goal of a proposal is to impress readers with your professionalism and to make your offering and your company stand out from the competition.
A)True
B)False
Q3) The purpose of the title fly is to ___________________
A) give the name of the company for which the report has been prepared.
B) add a touch of formality to the report.
C) protect the report from dirt and careless handling.
D) provide a page for the reader to make notes on.
Q4) If a proposal is unsolicited,the letter of transmittal should follow the format for persuasive messages.
A)True
B)False
Q5) List at least three types of materials commonly included in appendixes.
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Chapter 14: Designing and Delivering Oral and Online Presentations
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91 Verified Questions
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Sample Questions
Q1) When preparing graphic visuals for oral presentations ___________________
A) eliminate anything that is not absolutely essential to the message.
B) just use larger versions of the graphics you would include in a written report.
C) try to include as many ideas as possible in each visual.
D) stick to line and bar charts.
Q2) Giving your audience a preview of what you'll be talking about will reduce their interest and attention.
A)True
B)False
Q3) Transitional words and sentences are less important in oral presentations than in written reports.
A)True
B)False
Q4) When concluding a speech,don't bore your audience by restating points you already made in the body of the speech.
A)True
B)False
Q5) List and briefly explain five strategies for holding your audience's attention.
Q6) For a large audience and an important event,your tone will be __________.
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Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) In addition to your name,what should be included in the Contact Information section of your résumé?
Q2) Describe the main sections or elements that are included on most résumés.
Q3) Few professional societies have student chapters or offer student discounted memberships.
A)True
B)False
Q4) Your résumé emphasizes ___________
A) your work experience.
B) getting the job.
C) what you've accomplished.
D) your career objective.
Q5) List and describe the three methods for organizing a résumé along with the advantages and disadvantages of each one.
Q6) Relevant hobbies may be listed in the __________ __________ section of your résumé.
Q7) List two strategies for handling gaps in your employment history when writing a résumé.
Q9) List four ways you can start networking now. Page 17
Q8) What is an e-portfolio,and how do you use it during the job search?
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Page 18
Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) In a letter of resignation,you __________________
A) follow the direct plan.
B) air your gripes with the organization.
C) state your intention to leave and the termination date.
D) do all of the above.
Q2) When going to a job interview,__________________
A) take along samples of your work.
B) don't bring copies of your résumé; you can assume the interviewer already has one.
C) try not to be more than five or ten minutes late.
D) do all of the above.
Q3) A letter declining a job offer follows the __________ plan.
Q4) Because a job interview is a serious situation,you try to smile as little as possible. A)True B)False
Q5) Preliminary screening interviews tend to be structured,with each applicant being asked the same questions.
A)True B)False
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Chapter 17: Format and Layout of Business Documents
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Sample Questions
Q1) The proper sequence for the standard parts of a letter is ????????______________
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
Q2) Canada Post abbreviations for New Brunswick,Nova Scotia,Newfoundland and Nunavut are NB,NS,NL,and NU respectively.
A)True
B)False
Q3) The top of a memo usually includes headings for ______________
A) date, to, from, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
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Chapter 18: Documentation of Report Sources
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Sample Questions
Q1) In reference lists prepared following APA style,the date of publication comes immediately after the author's name.
A)True
B)False
Q2) When preparing the list of references following the APA style ___________
A) include all the works you consulted, even if you didn't actually cite them anywhere in the text.
B) include full information on any personal communications or interviews you conducted in your research.
C) use the title "References."
D) do all of the above.
Q3) Footnotes and endnotes are identical; the only difference between the two is their placement.
A)True
B)False
Q4) To document report sources in a test using APA style,insert the author's surname and the date of publication at the end of a statement.
A)True
B)False
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