Workplace Communication Practice Questions
Course Introduction
Workplace Communication explores the principles and practices essential for effective interaction in professional environments. The course covers topics such as verbal and nonverbal communication, active listening, written and electronic correspondence, and strategies for overcoming communication barriers. Students will learn to tailor their communication styles to various audiences, work collaboratively in teams, give and receive constructive feedback, and navigate common workplace situations such as meetings, presentations, and conflict resolution. Emphasis is placed on the development of clear, concise, and professional communication skills vital to career success in diverse organizational settings.
Recommended Textbook
Technical Communication 11th Edition by Mike Markel
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Page 2
Chapter 1: Introduction to Technical Communication
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Q1) Which of these is a document-related factor you must consider when communicating on the job?
A) the amount of time you have to complete the communication task
B) the level of formality required in the final product
C) the number of resources available to help you complete the communication task
D) All responses are correct.
Answer: D
Q2) For most employers, communication skills are less important than technical knowledge.
A)True
B)False
Answer: False
Q3) people who are good at communicating in the workplace possess four skills and abilities, including the abilities to write clearly, solve problems, and analyze information. Which of the following is the fourth ability?
A) the ability to perform research
B) the ability to perform as a speaker
C) punctuality
D) efficiency
Answer: A
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Chapter 2: Understanding Ethical and Legal Considerations
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Q1) According to the principle of the moral minimum, it is permissible for companies to passively reinforce patterns of discrimination in product information if the audience to which the product is being sold practices that discrimination.
A)True
B)False Answer: False
Q2) When warning users about the dangers of products, writers should avoid using mandatory language such as must and shall.
A)True
B)False Answer: False
Q3) Plagiarism is a legal issue and not an ethical issue.
A)True
B)False Answer: False
Q4) To be effective, a code of conduct must stipulate penalties.
A)True
B)False Answer: True
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Chapter 3: Writing Technical Documents
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Q1) Why is it important to plan your document before you start drafting it?
A) Planning can make the writing process more efficient.
B) Planning can make your final document more effective at fulfilling its purpose.
C) Planning can help you create a realistic schedule.
D) All responses are correct.
Answer: D
Q2) Chapter 3 describes the writing process as a series of stages. One stage is drafting. What are two other stages discussed in Chapter 3?
A) planning
B) brainstorming
C) proofreading
D) researching
Answer: A, C
Q3) Proofreading should precede the editing process.
A)True
B)False
Answer: False
Q4) What are the two major ways to revise a document?
Answer: Studying the draft by yourself and seeking help from others
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Chapter 4: Writing Collaboratively
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Q1) Which of the following is likely to cause a team writing collaboratively to produce an inferior document?
A) The team shares a common goal.
B) The team avoids conflict.
C) Team members act as the audience for the document.
D) Team members divide up the workload.
Q2) In what way does collaboration allow an organization to grow?
Q3) one way to listen more effectively is to pay attention to the speaker. What are two other ways?
A) Listen for main ideas.
B) Take notes while the speaker is speaking.
C) Avoid getting emotionally involved with the speaker's ideas.
D) Tape-record what the speaker is saying.
Q4) one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.
A)True
B)False
Q5) What is one of the advantages of collaboration mentioned in Chapter 4?
Q6) Is email a synchronous or an asynchronous medium of communication?
Page 6
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Chapter 5: Analyzing Your Audience and Purpose
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Q1) which approach is best when writing for multiple audiences?
A) a linear approach
B) an experiential approach
C) a modular approach
D) an attitudinal approach
Q2) You work for a semiconductor manufacturer. You are writing a quarterly report on the activities within your section of the company. One of the people who will read your report is Lila Waltman, divisional vice president. You search online for information about her. Which piece of information is most likely to help you as you write the report?
A) Lila is an active member of the local chapter of IEEE, a professional society for the electronics industry.
B) Lila is an active member of the local chapter of her university's alumni association.
C) Lila is an active member of the community board for a local animal shelter.
D) Lila is an active member of a distance-running group.
Q3) how do public agencies use social-media data?
Q4) Chapter 5 describes three categories of audience. What are they?
Q5) Why are LinkedIn profiles a particularly useful resource for learning about one's audience?
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Chapter 6: Researching Your Subject
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Sample Questions
Q1) Which word best describes the kind of information found in reference works?
A) exploratory
B) experimental
C) cutting-edge
D) foundational
Q2) Which statement best compares the information found on a wiki with the information from an edited website?
A) The lack of editors on a wiki means that authors on the site can be trusted to speak the truth.
B) The lack of editors on a wiki means that authors on the site may mix truth with fiction.
C) The lack of editors on a wiki means that a wiki can be updated quickly. Faster is better.
D) Edited websites lack the accountability created when content gets "crowdsourced" on a wiki.
Q3) Chapter 6 suggests that you do three things when concluding an interview. What is one of them?
Q4) What is the difference between secondary research and primary research?
Q5) What is the function of an RSS feed?
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8
Chapter 7: Organizing Your Information
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Sample Questions
Q1) what is partition?
Q2) Which of the following tactics will help your readers see and follow your organizational pattern?
A) using section headings conservatively
B) using section headings liberally
C) using section headings subtly
D) using section headings infrequently
Q3) It is always unethical to compare your company's product to a similar product by another company when trying to argue that your own company's product is superior.
A)True
B)False
Q4) It is often helpful to combine bases of classification or partition simultaneously when using that pattern to write a passage.
A)True
B)False
Q5) long, complex arguments can most often be organized according to one pattern.
A)True
B)False
Q6) A proposal routinely makes use of which organizational pattern?
Page 9
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Chapter 8: Communicating Persuasively
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Sample Questions
Q1) Give an example of an informational constraint that you might confront in completing a project.
Q2) People who write proposals are the only technical writers who need to be concerned with persuasion.
A)True
B)False
Q3) in most cases the best place to state your claim is at the end of the argument because you may alienate your audience if you state it at the beginning.
A)True
B)False
Q4) Chapter 8 discusses the four broad goals of an audience. One is security. Name one of the other three goals.
Q5) Graphics and design elements are relatively unimportant in communicating persuasively.
A)True
B)False
Q6) What type of argument poses only two alternatives when in fact there might be more?
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Chapter 9: Emphasizing Important Information
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Sample Questions
Q1) You are writing a report about sales of your company's products over the past three months. Sales are not growing, but instead appear to be steady. You have identified three factors contributing to this situation. Which of these options is the most effective lead-in for a paragraph list discussing these factors?
A) Certain factors are affecting our sales channels.
B) Three factors include:
C) I have identified three factors that are contributing to the plateau of product sales.
D) The following factors are contributing to the plateau of product sales.
Q2) To create an effective title for your document, what should you focus on?
A) key words that describe the document's subject and purpose
B) key words that describe the attitudes of your audience
C) key words that you used in an Internet search during research
D) key words that establish coherent transitions
Q3) Whenever possible, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words-the ideal paragraph length.
A)True
B)False
Q4) Identify two coherence devices discussed in Chapter 9.
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Page 11
Chapter 10: Writing Correct and Effective Sentences
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Q1) Chapter 10 describes several techniques for avoiding sexist language. One technique is to include a disclaimer such as following: "The use of the pronoun he does not in any way suggest a male bias."
A)True
B)False
Q2) The guidelines for preparing text to be translated are generally similar to the guidelines for writing clearly and concisely.
A)True
B)False
Q3) Subjects and verbs must agree in tense.
A)True
B)False
Q4) What is Simplified English?
Q5) Per diem is an example of what type of phrase for accountants and human-resources personnel?
Q6) New and important information should come at the beginning of a sentence, where readers will be sure to notice it.
A)True
B)False
Page 12
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Chapter 11: Designing Print and Online Documents
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Sample Questions
Q1) Which of the following is a guideline for creating effective links in online documents?
A) Trust readers to know what the linked page will contain.
B) Structure your sentences as if there were no links in the text.
C) Use custom colors for linked text.
D) Make links bold, italic, and underlined for emphasis.
Q2) What is chunking?
Q3) You are working on a brochure about your business. The type for the body text will be black and that for the section headings will be blue. What document-design principles are you implementing with these color choices?
A) proximity and alignment
B) alignment and repetition
C) contrast and alignment
D) contrast and repetition
Q4) If you know the audience for your website is diverse, what should you do?
A) Provide more than one way to find specific content.
B) Avoid creating a list of frequently asked questions (FAQs).
C) Incorporate graphics of sports and use sports-related metaphors.
D) Use a high-tech, complex page design to impress site visitors.
Q5) margins serve four main purposes within a document. Identify two.
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Chapter 12: Creating Graphics
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Q1) Many Western hand gestures, such as the "okay" sign, are considered obscene in other cultures.
A)True
B)False
Q2) Chapter 12 provides seven guidelines for creating effective infographics. One is "Don't go on forever." Name two other guidelines mentioned in the chapter.
Q3) one potential drawback of photographs is that they can provide too much information.
A)True
B)False
Q4) If a graphic is on the Internet, you may assume that you are free to republish it.
A)True
B)False
Q5) Saving space is not an ideal reason for cropping a photo to be used in technical communication. What is a better reason?
Q6) Chapter 12 offers six guidelines for using color in graphics. One is to use contrast effectively. Name two other guidelines mentioned in the chapter.
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Page 14
Chapter 13: Reviewing, Evaluating, and Testing Documents and Web Sites
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Q1) One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.
A)True
B)False
Q2) A printed form is the standard way to obtain informed consent from a test participant.
A)True
B)False
Q3) In which one of the following pairs are the two paired techniques most similar?
A) expert evaluation and heuristic evaluation
B) focus group and review
C) focus group and heuristic evaluation
D) review and usability test
Q4) A heuristic evaluation is usually performed by focus groups.
A)True
B)False
Q5) In usability testing, what is informed consent?
Q7) What is an SME? Page 15
Q6) In performing usability testing, why is it a bad idea to use your own company's employees as test participants?
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Page 16
Chapter 14: Writing Correspondence
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Q1) Which of the following can be an unintended consequence of posting an informal social-media message?
A) trading multiple public insults after starting an online "flame war"
B) embarrassing the company
C) making a hasty, bold statement about your company that later turns out to be untrue
D) All responses are correct.
Q2) Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?
Q3) The terms letter and memo are interchangeable.
A)True
B)False
Q4) One disadvantage of correspondence clichés is that they can be hard to understand.
A)True
B)False
Q5) Provide an example of a salutation.
Q6) What does the notation "cc" stand for in a letter, memo, or email?
Q7) Provide an example of a letter cliché.
Page 17
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Chapter 15: Writing Job-Application Materials
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Q1) Which of the following statements best displays appropriate levels of both confidence and politeness?
A) I hope you will have some time available to consider my qualifications for this position. Please contact me at (123) 555-5555 if you would be able to set up a time.
B) I am eager to meet with you to discuss my qualifications for this position. Please contact me at (123) 555-5555 to set up a time.
C) I am clearly a solid candidate for this position. Call me at (123) 555-5555 to get this thing going.
D) I hope you will be able to consider me for this position. Please contact me at (123) 555-5555 if you would be able to meet with me. Thank you for your time.
Q2) If you are rejected for a position, you should not write back to the employer. A)True
B)False
Q3) what should you do after interviewing for a job?
Q4) Chapter 15 lists six guidelines for building the foundation of your professional brand. One is to research what others have done. Name two other guidelines.
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Page 18
Chapter 16: Writing Proposals
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Q1) Which of the following is an important part of persuading the reader of a proposal that you can complete the proposed work successfully?
A) You must show readers that you understand how to submit the proposal.
B) You must show readers that you sympathize with their frustrations.
C) You must show readers that you are enthusiastic.
D) You must show readers that they can trust you to do a good job.
Q2) Which of the following is NOT an example of a quality-control measure?
A) a formative evaluation conducted by members of the project team
B) a performance test conducted by a third party
C) a list of all the heavy equipment used in a construction project
D) an on-site evaluation conducted by the customer
Q3) proposals are not expensive to write, so companies submit unsolicited proposals often.
A)True
B)False
Q4) Formative evaluations are intended to assess the quality of a completed project. A)True B)False
Q5) What do the initials IFB stand for?
Q6) What do the initials RFP stand for?
Page 19
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Chapter 17: Writing Informational Reports
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Q1) Chapter 17 notes that in writing meeting minutes, you should be comprehensive and clear. According to the chapter, what else should you do?
A) Be objective.
B) Record emotional exchanges between participants.
C) Be diplomatic.
D) Create a planning document for use in preparing for the group's next meeting.
Q2) The primary purpose of a directive is to direct the reader to additional sources of information.
A)True
B)False
Q3) what is the primary purpose of a directive?
Q4) What are two questions to consider when you address an informational report to people from other cultures?
A) How will your readers react to your choice of application?
B) How many years of English classes have your readers had?
C) How will your readers react to your writing style?
D) All responses are correct.
E) None of the responses are correct.
Q5) what is the primary purpose of a field report?
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Chapter 18: Writing Recommendation Reports
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Q1) decision criteria fall into two categories: necessary and imperative.
A)True
B)False
Q2) What fundamental question does the methods section of a recommendation report answer?
Q3) You are writing a recommendation report on which vendor of audio-visual services to hire for your company's annual conference. The three vendors you considered are Adams, MicMasters, and Zenith. You concluded that Zenith was by far the best option, followed by Adams and then MicMasters, both of which were barely satisfactory. However, you have just learned that the top two managers at Zenith, with whom you met, have left the company. The personal service provided by these managers was a big factor in your positive assessment of the company. What recommendation should you make now?
A) Recommend Zenith anyway.
B) Recommend the next best company, Adams.
C) Recommend postponing a decision until you know more about the new management at Zenith.
D) Recommend starting over on the report.
Q4) What fundamental question does the results section of a recommendation report answer?
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Chapter 19: Writing Lab Reports
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Q1) Your methods should be detailed enough that another researcher could perform the same experiment using the same materials and methods. What term describes this goal?
A) iteration
B) redundancy
C) redaction
D) None of the responses are correct.
Q2) How should you present your data in the results section?
A) in text only
B) in graphics only
C) in a mix of text and graphics appropriate for your audience
D) None of the responses are correct.
Q3) Science and engineering journals usually instruct authors to use the Modern Language Association (MLA) style guide.
A)True
B)False
Q4) In describing your methods, you might include a picture of the equipment in your lab as you used it.
A)True
B)False
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Chapter 20: Writing Definitions, Descriptions, and Instructions
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Q1) It is important to revise, edit, and proofread instructions to ensure that readers can complete the task described safely.
A)True
B)False
Q2) Which of the following is the most effective title for a set of instructions on bicycle repair?
A) Caliper Brake Shoe Yaw Angle Adjustment
B) Adjusting the Yaw Angle of Caliper Brake Shoes
C) Fixing Caliper Brake Shoes
D) How-to Adjusting Brake Shoes Yaw Angle
Q3) the safety of your company's products (and the effectiveness of your company's instructions) is a matter of contract law.
A)True
B)False
Q4) What technique is used to clarify the term inflammable in the definition "An inflammable substance is not a substance that cannot catch fire. To the contrary, an inflammable substance catches fire quite easily"?
Q5) What is the function of a conventions section?
Q6) What are the three types of descriptions discussed in Chapter 20?
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Chapter 21: Making Oral Presentations
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Q1) Which of the following is an example of a nonfluency?
A) When you say "rural juror," the audience hears "ruhr juhr."
B) When you get nervous, you say, "And, um. . . ."
C) You pronounce the word nuclear as "nuke-you-lar."
D) The speech that took 10 minutes when you practiced it is over in 5 minutes.
Q2) Chapter 21 suggests using three techniques to make your language more memorable. One technique is to refer to people, not to abstractions. What is one other technique described in the chapter?
Q3) maintaining eye contact is one way to use your body effectively. What are other techniques are discussed in the chapter?
A) Use natural gestures.
B) Control the audience's attention.
C) Avoid blocking the audience's view of the screen.
D) All responses are correct.
E) None of the responses are correct.
Q4) In a question-and-answer session, what should you do if you are asked a question you do not understand?
Q5) In an oral presentation, what is an advance organizer?
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