Workplace Communication Exam Solutions
Course Introduction
Workplace Communication explores the essential principles and practices of effective communication within professional environments. This course covers key topics such as verbal and nonverbal communication, interpersonal skills, conflict resolution, cross-cultural communication, and the use of digital tools in workplace interactions. Students will learn to craft clear messages, facilitate productive meetings, develop persuasive presentations, and cultivate collaborative relationships with colleagues and clients. Emphasis is placed on practical strategies tailored to diverse organizational contexts, helping students become confident communicators and successful contributors in todays dynamic workplace.
Recommended Textbook
Business Communication Today 11th Global Edition by Courtland Bovee
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22 Chapters
1959 Verified Questions
1959 Flashcards
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/23157
Sample Questions
Q1) The accepted principles of conduct that govern behavior within a society are known as
A) laws.
B) ethics.
C) social guidelines.
D) none of the above.
Answer: B
Q2) What does it mean for an audience to "decode" a message?
Answer: The audience decodes a message by extracting the ideas from it. Decoding is the sixth step in the communication process.
Q3) A corporate culture is primarily concerned with what kind of art, music, and literature its leaders are interested in.
A)True
B)False
Answer: False
Q4) Above all, the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.
Answer: social
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Chapter 2: Mastering Interpersonal Communication
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99 Flashcards
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Sample Questions
Q1) To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.
A)True
B)False
Answer: True
Q2) Cloud computing offers little that can affect how teams conduct virtual meetings.
A)True
B)False
Answer: False
Q3) If you are listening mainly to understand the speaker's message, you are engaging in
A) empathic listening.
B) active listening.
C) content listening.
D) critical listening.
Answer: C
Q4) Group ________ are informal standards of conduct that members share and that guide member behavior.
Answer: norms
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) ________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.
Answer: Ethnocentrism
Q2) When preparing messages for multicultural audiences, it is best to avoid slang and ________ expressions such as "More bang for the buck."
Answer: idiomatic
Q3) In many Asian societies, younger employees generally avoid disagreeing with senior executives in public.
A)True
B)False
Answer: True
Q4) ________ is the practice of assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.
Answer: Stereotyping
Q5) ________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
Answer: Culture
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Chapter 4: Planning Business Messages
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Sample Questions
Q1) How can your audience's level of understanding help you determine the appropriate amount of information to include in a business message?
Q2) Media ________ is the ability of a medium to convey a message using more than one informational cue, facilitate feedback, and establish personal focus.
Q3) Briefly describe at least three factors to consider when choosing media for business messages.
Q4) In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is
A) feedback.
B) planning.
C) completing.
D) writing.
Q5) The best reason to defer or cancel a message is if
A) your news is bad.
B) your audience is highly receptive.
C) someone else wants to deliver it.
D) the time is wrong.
Q6) What are the four tasks involved in planning business messages?
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Using the term crippled in business communication is an example of A) disability bias.
B) the "you" attitude.
C) emphasizing the positive.
D) none of the above.
Q2) Coherence between thoughts is achieved through the use of transitional words and phrases.
A)True
B)False
Q3) Words such as "nevertheless," "however," "but," and "therefore"
A) occur only in complex sentences.
B) are useful for making transitions.
C) introduce modifiers.
D) are called pointer words.
Q4) "The evaluator noted several shortcomings" is written in the active voice.
A)True
B)False
Q5) Connotative meanings are the literal or dictionary meanings of words.
A)True
B)False
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) If you regularly edit for conciseness and clarity, you'll likely find that audiences are more likely to read your documents.
A)True
B)False
Q2) "Visible to the eye" is an example of A) a cliché.
B) the passive voice.
C) redundancy.
D) obsolete language.
Q3) Explain why editing for conciseness is important, then list the four steps it involves.
Q4) With ________ construction, two or more similar ideas are expressed with the same grammatical pattern.
Q5) When it comes to paragraph length
A) use one-sentence paragraphs only occasionally, for emphasis.
B) use long paragraphs if you want your document to look more inviting.
C) keep all paragraphs to fewer than 60 words.
D) use long paragraphs with detailed information for direct-mail letters.
Q6) Explain at least three of the steps involved in editing documents for clarity.
Q7) Briefly explain what the opening of a document should accomplish.
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If your company's social media content draws criticism, it is best to respond promptly and honestly.
A)True
B)False
Q2) You have decided to post a video on YouTube explaining how to use one of your company's new products. To be most effective, the video should be no more than ________ minutes long.
A) 60
B) 1
C) 25
D) 5
Q3) The subject line of an email message
A) should describe only the general topic of the message.
B) is rarely read by the recipient.
C) helps recipients decide whether or not to read the message.
D) does all of the above.
Q4) Instant messaging is a faster communication tool than email.
A)True
B)False
Q5) Briefly explain the concept of using compositional modes for electronic media.
Page 9
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) When writing a letter of recommendation, you should A) show it to the job candidate before sending it to the person who requested it.
B) overstate the candidate's abilities if he or she is a good friend and really wants the job.
C) make sure to include any negative stories you've heard about the candidate.
D) provide facts and evidence to support your opinions.
Q2) Because requests for recommendations are persuasive messages, you should use the indirect approach.
A)True
B)False
Q3) Explain what you should do when replying to a claim when the customer is at fault.
Q4) The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) refusing requests.
C) sending goodwill messages.
D) granting claims and adjustments.
Q5) Describe the three-step strategy for requesting information and action.
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10
Chapter 9: Writing Negative Messages
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Sample Questions
Q1) If you must give an employee a negative performance review, it is best to avoid any positive comments since they might distract attention from all of the problems.
A)True
B)False
Q2) When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"
A) is unavoidable.
B) is likely to cause pain and anger in the reader.
C) softens the blow by drawing attention away from the reader and onto the sender.
D) will impress the reader as being straightforward and forceful.
Q3) When the bad news appears to be a logical outcome of the reasons that precede it, the reader is more prepared to accept it.
A)True B)False
Q4) Briefly describe the elements of a negative message that uses the direct approach.
Q5) List at least three guidelines that can help you avoid being accused of defamation.
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11
Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) A persuasive message should always do more than simply convince audiences to change their attitudes or beliefs about a particular topic.
A)True
B)False
Q2) You usually do not need permission to use a person's name or photograph in a marketing or sales message.
A)True
B)False
Q3) The AIDA approach for persuasive messages should be used with
A) the direct approach only.
B) the indirect approach only.
C) either the direct or the indirect approach.
D) neither the direct nor the indirect approach.
Q4) Most persuasive business messages involve requests for action.
A)True
B)False
Q5) ________ messages take a customer through the purchasing process without requiring a purchase.
Q6) ________ ________ are the most attractive features of an idea or product.
Page 12
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Chapter 11: Finding, Evaluating, and Processing Information
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100 Flashcards
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Sample Questions
Q1) Some of the most useful and up-to-date resources available at libraries are online databases.
A)True
B)False
Q2) Provide an example of an open-ended question, and then give an example of a closed question on the same topic.
Q3) Although they are helpful for staying up to date on personal interests, online monitoring tools are not helpful for business-related research.
A)True
B)False
Q4) What illusion should you resist when using search engines to find information on the Internet?
Q5) Unlike a paraphrase, a(n) ________ presents the gist of the material in fewer words than the original.
Q6) Observations, surveys, and experiments are all considered secondary sources of information.
A)True
B)False
Q7) Briefly explain the difference between trade journals and academic journals.
Page 13
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Chapter 12: Designing Visual Communication
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100 Flashcards
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Sample Questions
Q1) If you want to illustrate a process or procedure, the best type of visual to use is a flowchart.
A)True
B)False
Q2) A(n) ________ title on a graphic simply identifies the topic.
Q3) A chart that uses symbols or graphic images instead of words or numbers to portray data is called a
A) pictogram.
B) combination chart.
C) surface chart.
D) Gantt chart.
Q4) When designing important visuals in business,
A) the best rule of thumb is to include as little text and as many photos as possible.
B) consider having a professional designer set up a template for the types of visuals you often create.
C) use online clip art to enhance the effectiveness of what you produce.
D) the more colors you can incorporate, the better.
Q5) A(n) ________ is a type of chart that uses symbols instead of words or numbers to portray data.
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Chapter 13: Planning Reports and Proposals
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Sample Questions
Q1) A primary goal in preparing monitor/control reports is to emphasize the good news and hide the bad news.
A)True
B)False
Q2) Describe the elements of a formal business plan.
Q3) Very few reports require a work plan.
A)True B)False
Q4) An analytical report often ends by presenting a recommendation.
A)True
B)False
Q5) Briefly describe the circumstances in which the yardstick approach would be particularly useful for organizing your proposal, and provide an example of a report that would benefit from this organizational approach.
Q6) Report writers often combine the ________ and ________ approaches-revealing their conclusions and recommendations as they go along instead of putting them first or last.
Q7) Provide at least five examples of topical organization strategies for business reports.
Page 15
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Chapter 14: Writing Reports and Proposals
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Including transitional phrases such as "As you can see" in a business report is helpful to readers as they seek to understand the document.
A)True B)False
Q2) In a business report, you should not introduce new facts as part of a conclusion or recommendation.
A)True B)False
Q3) Which of the following would be the most effective review in a formal report?
A) Now that the body of the report is finished, supporting evidence needs to be provided.
B) The next segment illustrates potential challenges that our company faces in the coming decade.
C) Having outlined the details, I will now offer a few other points.
D) As this section has shown, our current marketing strategy is highly effective.
Q4) A more ________ tone is generally appropriate for longer reports, those dealing with controversial or complex information, and those that will be sent to other parts of the organization or to outsiders.
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Chapter 15: Completing Reports and Proposals
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100 Flashcards
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Sample Questions
Q1) All appendixes should be
A) mentioned in the text of the report and listed in the table of contents.
B) included in the index but not listed in the table of contents.
C) mentioned in the text of the report, but not listed in the table of contents.
D) listed in the table of contents, but not mentioned in the text of the report.
Q2) The prefatory parts of a report should
A) help readers decide whether and how they need to read the report.
B) include an introduction to the report.
C) be prepared and written before the text of the report.
D) do all of the above.
Q3) When proofreading formal reports and proposals, you should
A) go back and use the most impressive words you can find to describe key concepts.
B) not worry about typos-only content.
C) simply rely on your software's spelling and grammar checkers to find any errors.
D) proof your visuals thoroughly.
Q4) The ________ ________ is a single sheet of paper with only the title of the report on it.
Q5) Describe the primary function of the letter of transmittal.
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Chapter 16: Developing Oral and Online Presentations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Sending preview materials to the audience prior to an online presentation A) can be helpful.
B) suggests that you are not confident.
C) is an example of the backchannel in action.
D) will cause most audience members to ignore what you present later.
Q2) Speeches and oral presentations are much like any other messages in that A) they require no planning.
B) they deal with emotional or personal issues to a similar extent. C) the interaction between the audience and speaker is similar. D) they require similar planning.
Q3) If you have 10 minutes or less to deliver your presentation, you should organize it much as you would a brief written message.
A)True
B)False
Q4) Simplicity of organization is important only if your speech is short. A)True B)False
Q5) Early in the planning stages of a speech, you should develop a(n) ________ profile.
Page 18
Q6) List the four delivery methods for oral presentations.
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Chapter 17: Enhancing Presentations With Slides and Other
Visuals
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Sample Questions
Q1) Unlike structured slides, free-form slides
A) are completely random and have no design consistency.
B) contain extra-large fonts.
C) use the same color for background and text.
D) don't follow a rigid design structure.
Q2) Using builds can help prevent your audience from reading ahead during your presentation.
A)True
B)False
Q3) Studies show that visuals can improve learning by up to ________ percent.
A) 100
B) 400
C) 200
D) 50
Q4) Briefly explain the function builds play in electronic presentations.
Q5) Flip charts are particularly effective for recording ideas during group brainstorming sessions.
A)True
B)False
Q6) A(n) ________ slide is the equivalent of a report's cover and title page. Page 19
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Page 20
Chapter 18: Building Careers and Writing Résumés
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Sample Questions
Q1) Networking is not simply putting yourself in contact with powerful people and asking them for a job.
A)True
B)False
Q2) The vast majority of all job openings in the U.S. are
A) never advertised.
B) advertised the old-fashioned way-in the newspaper.
C) posted on Craigslist or Monster.
D) none of the above.
Q3) In addition to your name, what should be included in the Contact Information section of your résumé?
Q4) When conducting a job search, you can use the Internet to A) research various companies.
B) look for job openings.
C) respond to job openings.
D) do all of the above.
Q5) The best résumés are written using short, crisp phrases starting with strong ________ verbs.
Q6) If you have very little job experience, you may choose to lead off your résumé with a(n) ________ section.
Page 21
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Chapter 19: Applying and Interviewing for Employment
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Sample Questions
Q1) At the close of an interview, you should impress the interviewer with your assertiveness by pressing for an immediate decision.
A)True
B)False
Q2) During a stress interview, you might be asked pointed questions designed to anger or unsettle you.
A)True
B)False
Q3) For most interviews, asking your own questions is
A) risky and a bad idea unless you are certain the interview is going well.
B) usually viewed as a sign of arrogance-after all, the employer is in charge.
C) just as important as answering the employer's questions effectively.
D) necessary only if you are interviewing for a management position.
Q4) An open-ended interview tends to be formal and highly structured.
A)True
B)False
Q5) ________ interviews, such as those on college campuses, are a means of eliminating unqualified applicants and identifying promising candidates.
Q6) Explain what you should strive to achieve during a selection interview.
Page 22
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Chapter 20: Format and Layout of Business Documents
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Sample Questions
Q1) The letter format in which all parts begin at the left margin is called
A) mixed.
B) block.
C) simplified.
D) modified block.
Q2) In formal business reports, every page should have a page number printed at the top.
A)True
B)False
Q3) In memos, a courtesy title
A) should always be used.
B) should be used only if you would use one in a face-to-face encounter with the reader.
C) is never appropriate.
D) is required if you are discussing confidential matters.
Q4) When preparing a formal report that will be bound, leave at least a
A) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.
B) uniform 2-inch margin on all sides.
C) uniform 1-1/2-inch margin on all sides.
D) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
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Chapter 21: Documentation of Report Sources
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Sample Questions
Q1) If you use MLA style, your in-text citations include the author's last name and a page reference.
A)True
B)False
Q2) With Chicago humanities style, the bibliography
A) can include annotations.
B) lists only those works actually cited in the text.
C) lists works in the order in which they were cited in the text.
D) does all of the above.
Q3) The functions of footnotes and endnotes are identical; the only difference between the two is their placement.
A)True
B)False
Q4) If a newspaper article doesn't have an author, your citation begins with the title of the newspaper.
A)True
B)False
Q5) There is difference between endnotes and a bibliography.
A)True
B)False
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Chapter 22: Correction Symbols
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Sample Questions
Q1) What is the problem with this sentence? "We can give him a small raise, he deserves it."
A) Dangling modifier
B) Comma splice
C) Sentence fragment
D) Nothing
Q2) A semicolon is used to separate independent clauses when the second clause begins with a conjunctive adverb such as "however" or "therefore."
A)True
B)False
Q3) Which of the following punctuation marks is used to separate a dependent clause at the beginning of a sentence from the rest of the sentence?
A) Comma
B) Semicolon
C) Colon
D) Dash
Q4) Many adverbs are formed by adding "-ly" to adjectives.
A)True
B)False
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