Workplace Communication Exam Materials
Course Introduction
Workplace Communication explores the principles and practices essential for effective interaction in professional environments. The course covers verbal and nonverbal communication, active listening, writing professional emails and reports, conflict resolution, team collaboration, and strategies for clear and respectful dialogue among colleagues and clients. Utilizing real-world scenarios and practical exercises, students develop the skills necessary to convey ideas persuasively, foster positive working relationships, and adapt communication styles to various organizational contexts.
Recommended Textbook
Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary Johns
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15 Chapters
3842 Verified Questions
3842 Flashcards
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Chapter 1: Organizational Behaviour and Management
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213 Verified Questions
213 Flashcards
Source URL: https://quizplus.com/quiz/22413
Sample Questions
Q1) Psychological capital is characterized by vigour,dedication,and absorption.
A)True
B)False
Answer: False
Q2) In less than a decade,the workforce will be dominated by A)visible minorities.
B)men.
C)women.
D)people over the age of 40.
E)people under the age of 40.
Answer: D
Q3) By 2031,30.6 of the Canadian population will be ________.
Answer: visible minorities
Q4) ________ refers to an organization taking responsibility for the impact of its decisions and actions on its stakeholders.
Answer: Corporate social responsibility
Q5) Nearly all workers prefer stimulating,challenging jobs.
A)True
B)False
Answer: False
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Chapter 2: Personality and Learning
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254 Verified Questions
254 Flashcards
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Sample Questions
Q1) The effect of money on performance is greater when it is part of a pay-for-performance program than organizational behaviour modification.
A)True
B)False
Answer: False
Q2) When individuals attain their goals,they are likely to set even higher and more challenging goals.
A)True
B)False
Answer: True
Q3) To obtain the fast acquisition of some response,reinforce that response ________.
Answer: continuously and immediately
Q4) Sasha wants to change his behaviour through self-regulation.The first thing he needs to do is collect ________ data.
Answer: self-observation
Q5) ________ skills are skills such as communicating,teamwork,and conflict resolution.
Answer: Interpersonal
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Chapter 3: Perception, Attribution, and Diversity
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240 Verified Questions
240 Flashcards
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Sample Questions
Q1) Subjective performance measures are called "subjective" because
A)all performance measures are subjective.
B)they are a product of the perceptions of an observer.
C)it is impossible to measure performance objectively.
D)bosses and employees frequently disagree on the ratings.
E)they focus attention directly on the interview subject.
Answer: B
Q2) On a construction site,Ray drops a wrench and it almost hits Cecil on the head.If Cecil develops a situational (as opposed to dispositional)explanation of Ray's behaviour he might assume that
A)he was the target of a murder attempt.
B)the wrench was oily and it slipped.
C)Ray is stupid.
D)Ray is a careless person.
E)Ray has a poor aim.
Answer: B
Q3) Social identities are relational and ________.
Answer: comparative
Q4) Age is not related to task performance or ________.
Answer: creativity
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Chapter 4: Values,Attitudes,and Work Behaviour
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258 Verified Questions
258 Flashcards
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Sample Questions
Q1) Tom recently started working at his fifth job in ten years.Tom has been happy at all of his jobs.This suggests that his job satisfaction is
A)a product of distributive fairness.
B)mainly due to situational factors.
C)partially due to his disposition.
D)a product of procedural fairness.
E)highest when the employment opportunity is only short term.
Q2) A large scale survey of values has shown that Americans rank slightly above the Japanese in the extent to which work is a central life interest.
A)True
B)False
Q3) People are most likely to be concerned with procedural fairness when distributive fairness is ________.
Q4) ________ explains how emotions and moods affect job satisfaction.
Q5) Hofstede identified four basic dimensions along which work-related values differ across cultures.Describe all four dimensions and indicate how Canada ranks on each.
Q6) The second response in the progression of withdrawal is ________.
Q7) An informal term for emotional regulation is emotional ________.
Page 6
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Chapter 5: Theories of Work Motivation
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251 Verified Questions
251 Flashcards
Source URL: https://quizplus.com/quiz/22417
Sample Questions
Q1) According to one study,the importance of emotional intelligence for job performance depends on one's
A)intrinsic motivation.
B)extrinsic motivation.
C)cognitive ability.
D)controlled motivation.
E)autonomous motivation.
Q2) According to self-determination theory
A)when people have their basic psychological needs satisfied, their motivation will be controlled.
B)when people have their basic physiological needs satisfied, their motivation will be controlled.
C)when people have their basic psychological needs satisfied, their motivation will be autonomous.
D)when people have their basic physiological needs satisfied, their motivation will be autonomous.
E)when people have their basic psychological and physiological needs satisfied, their motivation will be autonomous.
Q3) ________ focus on knowledge and skill acquisition.
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Page 7
Chapter 6: Motivation in Practice
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246 Verified Questions
246 Flashcards
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Sample Questions
Q1) What is Management by Objectives (MBO)? What advice would you give to a manager who is considering MBO for her workplace?
Q2) Unions have traditionally been very active in demanding job enrichment.
A)True
B)False
Q3) ________ costs can be high with a skill-based pay system.
Q4) In terms of job design,the Scientific Management movement advocated ________ jobs.
Q5) Discuss some of the potential problems of job enrichment.
Q6) If your job has been redesigned so that you are given more boring,fragmented,routine tasks to do,what has happened?
A)Job enrichment
B)Job derichment
C)Job engorgement
D)Job shrinkage
E)Job enlargement
Q7) Describe the factors that an organization needs to consider when choosing to implement a motivational practice.
Q8) Discuss the benefits and potential problems of telecommuting.
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Chapter 7: Groups and Teamwork
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217 Verified Questions
217 Flashcards
Source URL: https://quizplus.com/quiz/22419
Sample Questions
Q1) What kind of tasks are most appropriate for self-managed work groups?
A)Blue-collar
B)White-collar
C)Complex and challenging
D)Routine and boring
E)Conjunctive
Q2) Which of the following statements is most indicative of a process loss?
A)As the task force got bigger, it encountered more coordination problems.
B)Bill forgot how to program FORTRAN computer language because he hadn't used it in ten years.
C)Nan experienced role conflict when her boss told her to do something that she felt was unethical.
D)Zeke worked harder when his colleagues were present than when he was alone.
E)Carly was clearly the star of the group and they could not have completed the project on time without her participation.
Q3) Social loafing is a ________ problem.
Q4) Studies of jury deliberations show that jurors with higher ________ participate more and have more effect on the verdict.
Q5) ________ occurs when job goals or the method of performing one's job is unclear.
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/22420
Sample Questions
Q1) Having a mentor contributes to individual career success.
A)True
B)False
Q2) Research on mentoring has found that mentored individuals have
A)higher objective outcomes but not higher subjective outcomes.
B)higher objective and subjective outcomes.
C)lower subjective and objective outcomes.
D)higher objective outcomes but lower subjective outcomes.
E)higher subjective outcomes but not higher objective outcomes.
Q3) The psychosocial function of mentoring is more strongly related to compensation and advancement than the career function.
A)True
B)False
Q4) Many organizations include mentoring and networking opportunities as part of their ________ strategy.
Q5) Learning during socialization has often been described in terms of content areas or domains of learning such as the task,________,group,and organization.
Q6) An organization does not need to be ________ to have a strong culture.
Q7) Symbols,rituals,and stories can all help us diagnose ________.
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Chapter 9: Leadership
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316 Verified Questions
316 Flashcards
Source URL: https://quizplus.com/quiz/22421
Sample Questions
Q1) The most powerful strategy for developing global leaders is work experience,transfers,and ________.
Q2) Charismatic leaders are dominant and self-confident.
A)True
B)False
Q3) In Fiedler's Contingency Theory,the "contingency variable" is the leader's orientation towards relationships versus tasks.
A)True
B)False
Q4) What is the most pressing human capital challenge facing Canadian businesses today?
A)leadership
B)employee retention
C)job performance
D)employee recruitment
E)corporate social responsibility
Q5) ________ involves providing employees with compliments,tangible benefits,and deserved special treatment.
Q6) Men engage in more ________ leadership than women.
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Chapter 10: Communication
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270 Verified Questions
270 Flashcards
Source URL: https://quizplus.com/quiz/22422
Sample Questions
Q1) Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?
A)Employee survey
B)360-degree feedback
C)Suggestion system
D)Survey feedback
E)Telephone hotline
Q2) ACME Realty wants to provide employees with feedback,but have found that the traditional approach of having the boss tell employees how they are doing has become time consuming and difficult as the number of employees continues to increase.The company is considering using 360-feedback,but management does not know very much about it.They have hired you to explain to them what it is and what it can be used for.What will you tell them?
Q3) Voice can be directed to teammates,to the boss,or to management in general.
A)True
B)False
Q4) Discuss the basic principles of effective communication.
Q5) Voice can be contrasted with ________.
Q6) What is considered proper professional behaviour varies across ________.
Page 12
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Chapter 11: Decision Making
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240 Verified Questions
240 Flashcards
Source URL: https://quizplus.com/quiz/22423
Sample Questions
Q1) Much of what passes for decision making in organizations consists of guessing what the boss favours.
A)True
B)False
Q2) The knew-it-all-along effect is an example of faulty hindsight.
A)True
B)False
Q3) When crowdsourcing is used the crowd in question is usually outside of the organization.
A)True
B)False
Q4) Which of the following accurately describes the effect of moods on decision making?
A)Mood affects what but not how people think when making decisions.
B)Mood does not affect what or how people think when making decisions.
C)Mood affects how but not what people think when making decisions.
D)Mood affects what and how people think when making decisions.
E)Only a positive mood has an effect on how people think when making decisions.
Q5) The term big data is not exactly a ________ term.
Q6) What is groupthink? What are its symptoms? How can it be prevented?
Page 13
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Chapter 12: Power, Politics, and Ethics
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226 Verified Questions
226 Flashcards
Source URL: https://quizplus.com/quiz/22424
Sample
Questions
Q1) The most effective strategy for neutralizing a "high Mach" co-worker is to
A)try to make him feel guilty.
B)expose her tactics and thus embarrass her.
C)interact with him in a formal, structured manner.
D)become highly emotional and thus unnerve her.
E)meet face-to-face.
Q2) Highly political climates result in all of the following EXCEPT
A)lower job satisfaction.
B)lower job performance for younger workers.
C)lower organizational commitment.
D)increased turnover intentions.
E)lower organizational citizenship behaviour.
Q3) Power is a concept that applies to individuals.
A)True
B)False
Q4) Minority women are more likely to be harassed.
A)True
B)False
Q5) Research has found that harassment is more likely to be experienced by women who exhibit traditionally ________ personality traits.
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Chapter 13: Conflict and Stress
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315 Verified Questions
315 Flashcards
Source URL: https://quizplus.com/quiz/22425
Sample Questions
Q1) The nurse said "I'm emotionally exhausted,I don't care about the patients,and I'm not accomplishing anything." The nurse appears to be suffering from the form of stress called ________.
Q2) People who occupy boundary role positions in organizations are especially likely to experience stress because
A)they are inherently unable to deal with the causes of their anxiety.
B)their roles tend to be boring and unchallenging.
C)their roles as organizational members may be incompatible with the demands made by the public or other organizations.
D)they tend to work longer hours under poor physical conditions.
E)their roles lead to increased work-family conflict.
Q3) Burnout seems especially likely to occur to
A)people who make excessive use of defense mechanisms.
B)those with Type B personalities.
C)people who occupy organizational boundary roles.
D)those who experience excessive role ambiguity.
E)those who experience role overload.
Q4) Define presenteeism and explain why it occurs.
Q5) ________ can be a stressor at levels that are either too low or too high.
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Chapter 14: Organizational Structure
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287 Verified Questions
287 Flashcards
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Sample Questions
Q1) Very complex tasks dictate high formalization.
A)True
B)False
Q2) Under product departmentation,we are likely to find all the company's engineers housed in the same department.
A)True
B)False
Q3) The company Gigantico Computers has separate hardware and software divisions.It is probably structured using ________ departmentation.
Q4) The classical organizational theorists were advocates of a form of organizational structure that might be summarized as ________.
Q5) Organizations with functional departmentation are usually more complex and decentralized than those with product departmentation.
A)True
B)False
Q6) The process of coordinating differentiated departments is called ________.
Q7) The classical organizational theorists tended to favour ________ structures.
Q8) The most cited advantage of functional departmentation is ________.
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Chapter 15: Organizational Change,Development,and Innovation
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261 Verified Questions
261 Flashcards
Source URL: https://quizplus.com/quiz/22427
Sample Questions
Q1) Change almost always requires some investment of ________.
Q2) Job enrichment is an example of a process innovation.
A)True
B)False
Q3) What two companies featured in the text conduct comprehensive surveys?
A)IBM and Hewlett-Packard
B)IBM and Harley-Davidson
C)Hewlett-Packard and Harley-Davidson
D)IBM and Ford Motor Company
E)Ford Motor Company and Harley-Davidson
Q4) The usual sequence of innovation is
A)implementation, diffusion, and evaluation.
B)generation, diffusion, and implementation.
C)generation, implementation, and diffusion.
D)generation, evaluation, and implementation.
E)generation, implementation, and evaluation.
Q5) ________ are especially likely to stimulate unfreezing.
Q6) Organizations learn through knowledge acquisition and knowledge exploitation.
A)True
B)False Page 17
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Page 18