Workplace Communication Exam Bank
Course Introduction
Workplace Communication focuses on developing the essential communication skills necessary for effective collaboration and productivity in professional environments. The course covers key topics such as verbal and nonverbal communication, active listening, business writing, digital communication platforms, and intercultural competence. Students will learn strategies for navigating workplace dynamics, resolving conflicts, participating in meetings, and presenting information clearly and persuasively.
Emphasis is placed on real-world scenarios and practical applications to prepare students for successful interactions in diverse organizational settings.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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17 Chapters
1460 Verified Questions
1460 Flashcards
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Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29471
Sample Questions
Q1) When a receiver can no longer determine what information is useful and what is useless,or think deeply about complex situations,they are suffering from information overload.
A)True
B)False
Answer: True
Q2) Discuss ways in which mobile technology is challenging the way in which businesses communicate.
Answer: Employees are having an increasingly difficult time disengaging from the workplace,while also having more flexibility in meeting personal and professional obligations.Mobile technology reduces operating costs through telecommuting and other nontraditional work models.Mobile use often occurs in environments with multiple distractions and barriers to successful communication.The use of text messaging has changed the way some users write,allowing for potential miscommunication between the sender and receiver.Also,privacy and security issues must be considered when using technology.
Q3) Today,more email messages are opened on a mobile device than on PCs.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Physical appearance is a nonverbal signal that can be controlled by the communicator.
A)True
B)False
Answer: True
Q2) When setting up a meeting,anyone who might have insight on the issue should be invited to the meeting.
A)True
B)False
Answer: False
Q3) Which of the following is the least beneficial aspect of holding meetings?
A)Social interaction
B)Team building
C)Low cost
D)Problem solving
E)Idea development
Answer: C
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Page 4
Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A visual printed message most often acts as what?
A)A replacement for text
B)Supporting material in printed documents
C)A guide to printed reports
D)A replacement for interactive digital components
E)A supplement to interactive digital components
Answer: B
Q2) Equally as important as delivering the right quantity of information,is the delivery of what?
A)Supplemental data
B)Visual aids
C)Background research information
D)Survey results
E)Quality information
Answer: E
Q3) An indirect approach is best when your audience will be receptive to your message.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Writing Business Messages
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100 Flashcards
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Sample Questions
Q1) Discuss the meaning of bias-free language and identify four areas when bias generally occurs.Provide examples of biased and bias free language for each area.
Q2) On average,how many characters should be in the subject line when using a mobile device?
A)None
B)Less than 10
C)10 to 20
D)25
E)As many as needed to attract the interest of the audience
Q3) Which of the following best describes a micro rest?
A)A short document with more extensive information available on a PC
B)A document with short paragraphs
C)A document with embedded links to detailed information
D)A document that uses an inverted pyramid format
E)A document that is sent using an instant messaging function
Q4) To create an objective tone,avoid personal pronouns.
A)True
B)False
Q5) Discuss key elements to consider when organizing a coherent paragraph.
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Chapter 5: Completing Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When evaluating the content of the message,what should the proofreader consider?
A)Who will actually read the message
B)That the message is accurate, relevant and complete based on audience needs
C)That the message contains all the major ideas the writer wanted to include
D)Spelling and grammar are correct
E)First impression of the document for the audience
Q2) Which of the following will improve the clarity of a document?
A)Rewriting hedge sentences
B)Deleting unnecessary words and phrases
C)Replacing long words and phrases
D)Eliminating redundancies
E)Rewriting "it is" or "there are" starters
Q3) Discuss the role of proofreading,grammar,spelling,clarity and other fundamentals of good writing in a document,including digital documents.
Q4) A flush left,ragged right type creates a more formal look to a document.
A)True
B)False
Q5) Describe concerns with distributing messages using digital communications.
Q6) Explain the four principles of effective design.
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Q7) Discuss the advantage and disadvantages of short,medium and long sentences.
Chapter 6: Crafting Messages for Digital Channels
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100 Flashcards
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Sample Questions
Q1) People who engage in similar work,interests or share enthusiasm for an activity are referred to as what?
A)Brand socializers
B)Target market
C)Communities of practice
D)Business partners
E)Networked organizations
Q2) Microblogs are used in meetings and presentations by acting as what?
A)Live data streams
B)Video connectivity
C)Backchannels
D)Crowdsourcing
E)Enterprise systems
Q3) When developing a blog,which of the following is most effective?
A)A writing style that supports the organization's image
B)A writing style that is formal and objective
C)A writing style that is comfortable and personal
D)A writing style that is best suited for the target audience
E)A writing style that supports rebroadcasting on IMs and emails
Q4) Discuss the advantages and disadvantages of email use in the workplace.
Page 8
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Chapter 7: Writing Routine and Positive Messages
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100 Flashcards
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Sample Questions
Q1) Discuss effective strategies for writing routine business requests.
Q2) When granting the claim when the customer is at fault,what should be included in the body of the letter?
A)An apology
B)A clear indication of what the customer did wrong
C)A clear indication of how the customer can avoid a similar issue in the future
D)The discouragement of similar claims in the future
E)Contact information so the customer can discuss further concerns
Q3) When preparing a routine request,what approach is most appropriate to use?
A)Persuasive
B)Indirect approach
C)Bulleted facts
D)Direct approach
E)Social media
Q4) It is generally safe to write positive letters of recommendation for former employees.
A)True
B)False
Q5) Discuss the ways in which organizations use letters of recommendation.
Q6) Outline an effective strategy for writing routine replies and positive messages.
9
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) Unhappy customers use social media to voice complaints to a larger audience than just the organization.
A)True
B)False
Q2) When writing a direct format bad news message,reasons for the decision or news should always be provided.
A)True
B)False
Q3) To prevent a public relations problem,which of the following might be the best way to respond to a critic who posts negative information about the company?
A)Assess the message for flaws.
B)Threaten legal action unless the post is removed.
C)Contact the writer privately to attempt to resolve the situation.
D)Monitor feedback about the complaint before making a decision.
Q4) Delaying the delivery of the bad news can be illegal.
A)True
B)False
Q5) Discuss the methods to develop an effective conclusion to a bad news message.
Q6) List and discuss the five goals to keep in mind when delivering bad news.
Page 10
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) Which of the following would not encourage a positive response to your message?
A)Using positive and polite language
B)Understanding cultural differences
C)Being sensitive to organizational cultures
D)Establishing your credibility
E)Explaining why previous choices were poor choices
Q2) When considering persuasive claims and requests for adjustments,most claims are routine and use the direct approach.
A)True
B)False
Q3) Employees who are forced into accepting a decision or plan are generally more likely to react positively to the motivation.
A)True
B)False
Q4) Which of the following best describes a limitation of the AIDA plan?
A)AIDA is built on long-term relationships.
B)AIDA is built around a single event.
C)AIDA demands a decision from the audience.
D)AIDA is a multidirectional method.
E)AIDA is a conversational approach.
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Chapter 10: Understanding and Planning Reports and Proposals
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100 Flashcards
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Sample Questions
Q1) When an external party invites a firm to bid on a contract,and includes strict guidelines in the request,what has been generated?
A)Sales proposal
B)Internal proposal
C)Request for proposal
D)Unsolicited proposal
E)Investment proposal
Q2) Which of the following allows the audience to see how each step in the report adds up to the conclusion?
A)Focusing on raw data
B)Focusing on the recommendations
C)The 2 + 2 = 4 approach
D)The yardstick approach
E)Focusing on market analysis
Q3) Which of the following are prepared at the request of external parties?
A)Sales proposals
B)Solicited proposals
C)Unsolicited proposals
D)Internal proposals
E)External proposals
Page 12
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Chapter 11: Writing and Completing Reports and Proposals
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Sample Questions
Q1) Which section of a proposal summarized the problem you intend to solve,along with your solution?
A)Introduction
B)Body
C)Executive summary
D)Synopsis
E)Close
Q2) A bar chart is best used to show what?
A)How the parts of a whole are distributed
B)A sequence of events from start to finish
C)The change in the composition of something over time
D)Trends
E)How quantities compare over time
Q3) When given the opportunity to personally deliver a proposal,what should be stressed when meeting the audience?
A)How the job will be done
B)When the work will begin and end
C)Why the readers are receiving the proposal
D)Why your company is qualified to do the work
E)How much the work will cost
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Chapter 12: Developing Oral and Online Presentations
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Sample Questions
Q1) When developing a speaking outline,which of the following should be left out?
A)Numbered cards or pages
B)Delivery cues
C)Condensed points
D)Bibliography and source notes
E)Highlighted key words and phrases
Q2) To ensure your presentation will hold the audience's attention and fit within the time frame allotted,which of the following should be considered?
A)Time of day the presentation will be given
B)Purpose of the presentation
C)Anticipated questions
D)Key points
E)Scope
Q3) When practicing a presentation,one way to increase your confidence is to visualize success.
A)True
B)False
Q4) Identify and discuss six goals to have when practicing your delivery.
Q5) Discuss how to integrate mobile devices in presentations.
Q6) Describe how to create functional animation for a presentation.
Page 14
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) Which of the following résumé formats are likely to be incompatible with traditional applicant tracking systems and screening habits of recruiters?
A)PDF file résumés
B)Online résumés
C)Infographic résumés
D)Microsoft Word file résumés
E)Printed scannable résumés
Q2) Offering the employer a brief view of your key qualifications can be done in which section of the résumé?
A)Summary of Qualifications
B)Career summary
C)Work History
D)Accomplishments
E)Career Objective
Q3) In a chronological résumé,the work experience section typically dominates the résumé.
A)True
B)False
Q4) Identify and discuss when to use each of the three main types of résumés.
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Chapter 14: Applying and Interviewing for Employment
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Sample Questions
Q1) When asked to tell the interviewer something about you,the best response would be to talk about what?
A)Where you want to be five years from now
B)What you liked and disliked about previous jobs or assignments
C)The story of you
D)Your strengths and weaknesses
E)Your decision making process for this position
Q2) In additional to core job duties,the middle section of the solicited application letter should contain what type of information?
A)Who you know in the organization
B)Where you heard about the job opening
C)Personal characteristics that apply to the targeted position
D)Salary requirements
E)Potential start date
Q3) Which of the following is generally not included in a letter of acceptance?
A)An acceptance of the position
B)A reminder of why other firms were interested in you
C)An expression of thanks
D)An identification of the job being accepted
E)Necessary details such as start date and salary
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Chapter 15: Format and Layout of Business Documents
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Sample Questions
Q1) If you include an attention line in a business letter,you should place it
A)at the first line of the inside address.
B)below the salutation.
C)two lines below the complimentary close.
D)below the company name.
Q2) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
Q3) A memo should always contain a complimentary close and a signature. A)True
B)False
Q4) "Feb.10,2015" is the correct way to type the date in a letter. A)True
B)False
Q5) The quality of paper is measured by A)length and width.
B)weight and cotton content.
C)color and texture.
D)style of letterhead and corporate logo.
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Chapter 16: Documentation of Report Sources
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Sample Questions
Q1) The American Psychological Association (APA)style uses ________ to document report sources in text.
A)the author-date system
B)the author-page number system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
Q2) The American Psychological Association style uses the author-date system.
A)True
B)False
Q3) In the Chicago humanities style,the bibliography
A)lists only those works actually cited in the text.
B)lists works in the order cited in the text.
C)can include annotations.
D)omits any type of annotation.
Q4) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
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Chapter 17: Correction Symbols
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Sample Questions
Q1) Longer sentences and transitional phrases will help eliminate choppy sentences.
A)True
B)False
Q2) A comma splice is used to separate clauses.
A)True
B)False
Q3) Which one of the following punctuation marks is used to separate a dependent clause at the beginning of a sentence from the rest of the sentence?
A)Semicolon
B)Colon
C)Comma
D)Dash
Q4) When using a direct order,the good news goes first.
A)True
B)False
Q5) When "Log" is noted on a piece of work,what is the flaw in the work?
A)A word is misspelled.
B)There is an incorrect citation.
C)There is a problem with the logic.
D)The message should be tailored to the reader.
Page 19
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