Workplace Communication Exam Bank
Course Introduction
Workplace Communication explores the principles and practices of effective communication within professional environments. Students learn strategies for clear, concise, and purposeful written, verbal, and non-verbal communication tailored to diverse audiences and workplace contexts. The course covers topics such as business correspondence, presentation skills, conflict resolution, cross-cultural communication, teamwork dynamics, and professional digital communication. By engaging in practical exercises and real-world scenarios, students develop the skills necessary to navigate and enhance interactions in today's dynamic and collaborative workplaces.
Recommended Textbook
ORGB 5th Edition by Debra L. Nelson
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18 Chapters
1128 Verified Questions
1128 Flashcards
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Page 2
Chapter 1: Organizational Behavior and Opportunity
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) _____ leads to competitive advantage through results acceleration and resource effectiveness.
A)High employee turnover
B)Quality improvement
C)Objective knowledge
D)Skill development
Answer: B
Q2) Which of the following disciplines has shifted to issues involved in occupational health and well-being?
A)Medicine
B)Psychology
C)Sociology
D)Engineering
Answer: A
Q3) Global competition is a leading force driving change at work.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Challenges for Managers
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Mr.Okazaki, a Japanese manager employed at the Honda plant in Marysville, Ohio, is an expatriate.
A)True
B)False
Answer: True
Q2) Procedural justice concerns:
A)creativity and innovation.
B)organizational flexibility.
C)the fairness of the process by which outcomes are allocated.
D)the fairness of outcomes individuals receive.
Answer: C
Q3) Which of the following statements is true of people in cultures with high uncertainty avoidance?
A)They are less threatened by and more willing to trust one another.
B)They are more willing to take risks and are more comfortable with individual differences.
C)They accept dissenting viewpoints.
D)They tend to seek consensus in an effort to moderate the threat of life's inherent uncertainty.
Answer: D
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Chapter 3: Personality, Perception and Attribution
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Primacy effect occurs when we observe a very brief bit of a person's behavior in our first encounter and infer that this behavior reflects what the person is really like.
A)True
B)False
Answer: True
Q2) General mental ability is the psychological approach to understanding human behavior that involves knowing something about the person and about the situation.
A)True
B)False
Answer: False
Q3) In the context of barriers to social perception, _____ are also called the Pygmalion effect.
A)projections
B)self-fulfilling prophecies
C)first-impression errors
D)selective perceptions
Answer: B
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Page 5
Chapter 4: Attitudes, Emotions and Ethics
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57 Flashcards
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Sample Questions
Q1) Unlike the baby boomers, the baby busters:
A)value family life and time off from work.
B)have a work-oriented value system.
C)place a huge emphasis on achievement values at work.
D)embrace a live-to-work approach.
Q2) Which of the following cognitive routes to persuasion involves direct cognitive processing of a message's content?
A)The central route
B)The direct route
C)The peripheral route
D)The major route
Q3) Machiavellianism is a personality characteristic involving one's willingness to do whatever it takes to get one's own way.
A)True
B)False
Q4) What are the advantages of displaying ethical behavior for a firm?
Q5) Substantial social learning occurs through cognitive dissonance.
A)True
B)False
Q6) What are the three major characteristics of the source affect persuasion?
Page 6
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Chapter 5: Motivation at Work
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Sample Questions
Q1) Managers can make the most of Maslow's need hierarchy for success in their teams by:
A)recognizing that each individual has a unique set of needs and therefore gearing incentives to meet various needs.
B)organizing each individual's needs into the categories of existence, relatedness, and growth.
C)recognizing individual's needs for achievement, power, and affiliation.
D)focusing on each individual's needs or the rewards or punishment meted out in the work environment.
Q2) Eustress is a negative response such as frustration or fear which leads to unhealthy and unproductive results.
A)True
B)False
Q3) A(n)_____ is an individual who is comfortable with an equity ratio greater than that of his or her comparison other.
A)equity sensitive
B)benevolent
C)entitled
D)inequity sensitive
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Page 7
Chapter 6: Learning and Performance Management
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Sample Questions
Q1) Which of the following statements is true of reinforcement theory?
A)It holds that punishment and extinction diminish undesirable behavior.
B)It minimizes the need for performance evaluations.
C)It emphasizes collective performance rather than individual performance.
D)It is the best method to improve the accuracy and validity of performance evaluation.
Q2) Which of the following statements is true of measurable, quantitative goals?
A)They provide opportunities for feedback about goal progress.
B)They focus attention on exactly what will be accomplished and inspire peak performance.
C)They enhance measurability.
D)They concentrate on an individual's internal expectancy to perform a specific task effectively.
Q3) Which of the following statements is true of learning?
A)It helps improve customer relations.
B)It helps guide and direct motivated behavior.
C)It leads to increased employee engagement.
D)It minimizes the need for performance evaluations.
Q4) Briefly explain internal and external attributions.
Q5) Briefly describe the informational cues based on which attributions are made.
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Chapter 7: Stress and Well-Being at Work
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86 Verified Questions
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Sample Questions
Q1) According to Harry Levinson, self-image is the embodiment of a person's perfect self.
A)True
B)False
Q2) Interrole conflict is caused by opposing expectations related to a single role.
A)True
B)False
Q3) Martina, an employee at a tailor shop, can stitch up to 2 good-quality shirts per day.However, her employer insists that she complete a bulk order within a very short period of time without error or delay.In this scenario, Martina is stressed due to an interrole conflict at work.
A)True
B)False
Q4) Costs of organizational distress such as absenteeism, tardiness, strikes, work stoppages, and turnover are known as _____.
A)performance decrements
B)participation problems
C)interrole problems
D)intrarole conflicts
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9
Chapter 8: Communication
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Sample Questions
Q1) Passive-aggressive behavior ends up as:
A)dominant defensiveness.
B)nonassertive behavior.
C)accommodative behavior.
D)nondefensive communication.
Q2) Two-way communication is faster than one-way communication and should be used in an emergency situation.
A)True
B)False
Q3) Which of the following statements is true of kinesics?
A)It is the study of body movement and posture.
B)It is a form of verbal communication.
C)It is the study of an individual's use of space.
D)It is not bound to culture.
Q4) _____ is at the core of personal integrity and managerial success, as is evident in the lives of most successful executives.
A)Healthy communication
B)Kinesics
C)Proxemics
D)Defensive communication
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Chapter 9: Work Teams and Groups
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Sample Questions
Q1) Which of the following statements is true of groups?
A)They emphasize personal accountability.
B)They only work face-to-face.
C)They include decisions about who is in charge.
D)They emphasize collective work products.
Q2) Which of the following statements is true of work teams?
A)They emphasize personal accountability.
B)They only work face-to-face.
C)They do not put aside individual interests in favor of unity.
D)They emphasize collective work products.
Q3) Communication gatekeepers within a group ensure balanced contributions from all members.
A)True B)False
Q4) The presence of a wild turkey in the upper echelons is always a negative force.
A)True
B)False
Q5) All groups are work teams.
A)True
B)False
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Chapter 10: Decision Making by Individuals and Groups
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Sample Questions
Q1) Describe the advantages of group decision making.
Q2) Which of the following preferences is used in the final step of the Z problem-solving model to determine how the people involved will be affected?
A)Feeling
B)Sensing
C)Intuiting
D)Thinking
Q3) Which of the following is an individual prerequisite for participative decision making?
A)The capability to prevent critical analysis of decisions
B)The motivation to act autonomously
C)The motivation to protect a group from negative feedback
D)The capability to become psychologically detached in participative activities
Q4) Incubation means seeking out new experiences and opportunities to learn because creativity grows from a base of knowledge.
A)True
B)False
Q5) Describe the individual and organizational influences on creativity.
Q6) Describe the effect of diversity and culture on decision making.
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Chapter 11: Power and Political Behavior
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Sample Questions
Q1) A symptom of powerlessness that a first-line manager displays is:
A)an overly close supervision of employees.
B)a focus on budget expansion.
C)the ability to intercede for someone in trouble.
D)flexible adherence to the rules.
Q2) To use reward power effectively, a manager should:
A)make the connection clear between the behavior being rewarded and the reward.
B)not be explicit about the behavior being rewarded.
C)inform subordinates of rules and penalties.
D)not select subordinates similar to himself/herself .
Q3) When both men and women witness political behavior, they view it negatively if the agent is of their gender and the target is of the opposite gender.
A)True
B)False
Q4) To coerce someone into doing something means to:
A)engage in role modeling.
B)exercise power consistently.
C)threaten his or her selfesteem.
D)force the person to do it.
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Chapter 12: Leadership and Followership
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Sample Questions
Q1) In the context of the Vroom-Yetton-Jago normative decision model, the term _____ means that a manager makes the decision alone and either announces it or "sells" it to the group.
A)decide
B)facilitate
C)consult
D)delegate
Q2) Explain the role of emotional intelligence in leadership.
Q3) A tenet of _____ is that work exists for the person as much as the person exists for work.
A)transactional leadership
B)abusive leadership
C)servant leadership
D)charismatic leadership
Q4) Which of the following is true of women managers?
A)They are less likely to use a people-oriented style.
B)They are dependent on position power to be effective leaders.
C)They make poor decisions and lose their effectiveness in stressful situations.
D)They tend to use a more people-oriented style that is inclusive and empowering.
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Chapter 13: Conflict and Negotiation
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62 Flashcards
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Sample Questions
Q1) In the context of managing intrapersonal conflicts, political skills can:
A)help people crystallize their values and serve as opportunities for personal growth.
B)help understand power networks in organizations.
C)help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of the conflict.
D)help buffer the negative effects of stress that stem from role conflicts.
Q2) Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.
A)True
B)False
Q3) The key to conflict management is:
A)to prevent or resolve dysfunctional conflict.
B)to discourage functional conflict.
C)to enhance creativity in an organization.
D)to improve work relationship between two parties.
Q4) Conflict between groups leads to decreased competition.
A)True
B)False
Q5) Briefly explain the types of intrapersonal conflict.
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Chapter 14: Jobs and the Design of Work
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Sample Questions
Q1) Job enlargement was developed to overcome:
A)technostress resulting from job enrichment.
B)the ambiguity associated with the Job Characteristics Model.
C)the difficulty of coordinating work within an organization.
D)employees' lack of motivation due to job rotation.
Q2) The _____ of job design emphasizes the interpersonal aspects of work design.
A)Job Characteristics Inventory
B)Job Characteristics Model
C)social information-processing model
D)scientific management model
Q3) While the design of work is important, the human spirit's response to job characteristics and work design features is equally important.
A)True
B)False
Q4) Which of the following is a feature of the German approach to work?
A)Emphasis is laid on a worker's personal identity.
B)Hierarchy and authority relationships are valued.
C)Management-labor cooperation is considered unimportant.
D)Unionism among workers is discouraged.
Q5) Distinguish between job enlargement and job enrichment with an example of each.
Page 16
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Chapter 15: Organizational Design and Structure
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Sample Questions
Q1) _____ help individuals understand their roles in an organization, especially in times of crisis.
A)Vertical linkages
B)Horizontal linkages
C)Spatial linkages
D)Departmental linkages
Q2) In the context of Mintzberg's organizational structures, the simple structure achieves coordination through _____.
A)the standardization of the professionals' skills
B)extensive empowerment of middle-level managers
C)direct supervision by the upper echelon
D)the standardization of work processes
Q3) The three organizational parts of the _____ are those that create demand, produce product, and provide support.
A)network organization
B)virtual organization
C)cellular organization
D)circle organization
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Chapter 16: Organizational Culture
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Sample Questions
Q1) Managers can encourage ethical behavior in an organization by:
A)controlling instances of whistle-blowing.
B)listening to rationalizations for unethical behavior.
C)promoting the philosophy that ethical behavior makes good business sense.
D)promoting the belief that the impact of implementing a code of ethics is always positive.
Q2) The underlying dimensions of the Kilmann-Saxton Culture-Gap Survey are:
A)task/people and job security/job satisfaction in an organization.
B)behavior and task specifications.
C)artifacts and assumptions.
D)technical/human orientation and short-term versus long-term time.
Q3) Which of the following statements is true of organizational ceremonies and rites?
A)They reflect the essence of organizational culture.
B)They primarily involve the deeply held beliefs that guide behavior and tell members of an organization how to perceive situations and people.
C)They provide opportunities to reward and recognize employees whose behavior is congruent with the values of a company.
D)They are best described as everyday, repetitive, organizational practices.
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Chapter 17: Career Management
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Sample Questions
Q1) In the context of realistic job preview, when candidates are given both positive and negative information, they:
A)make more effective job choices.
B)have low job satisfaction.
C)have unrealistic expectations.
D)are more likely to turn down a job offer.
Q2) Which of the following statements is true of older workers?
A)They are more productive and less resistant to change.
B)They may face discrimination and stereotyping.
C)They have higher rates of tardiness and absenteeism and are less safety conscious.
D)They are less satisfied with their jobs than are younger workers.
Q3) According to John Holland's theory of occupational choice, which of the following is an example of a social occupation?
A)Counselor
B)Voice coach
C)Mechanic
D)Physicist
Q4) How are companies helping employees transition to retirement in innovative ways?
Q5) Why is it important to know one's career anchor?
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Chapter 18: Managing Change
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Sample Questions
Q1) The most massive scope of change in an organization is known as:
A)incremental change.
B)strategic change.
C)transitional change.
D)transformational change.
Q2) Job redesign is one of the group-focused techniques for organization development intervention.
A)True
B)False
Q3) Which of the following is an example of unplanned change in an organization?
A)Installing a computer-controlled machine tool
B)Responding to an increase in excise tax on gasoline
C)Preparing materials and making arrangements for a workforce diversity-training workshop
D)Scheduling production runs for the peak vacation period of June through August
Q4) One popular technique for job redesign is the use of outdoor challenges.
A)True
B)False
Q5) Briefly describe the characteristics of organization development (OD).
Q6) Briefly explain the external and internal forces for change in organizations.
Page 20
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