Workplace Behavior and Communication Pre-Test Questions
Course Introduction
This course explores key concepts and practical strategies related to effective behavior and communication within professional settings. Students will learn about theories of workplace interaction, cultural and ethical considerations, interpersonal dynamics, conflict resolution, teamwork, and leadership communication. Through case studies, discussions, and applied activities, participants will develop skills to enhance collaboration, increase productivity, and foster a positive organizational environment. Emphasis is placed on both verbal and non-verbal communication, active listening, feedback mechanisms, and adapting communication styles to diverse workplace contexts.
Recommended Textbook
Organizational Behavior 8th Edition by Steven
McShane
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15 Chapters
2830 Verified Questions
2830 Flashcards
Source URL: https://quizplus.com/study-set/2646
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/52789
Sample Questions
Q1) Which of the following is considered surface-level diversity?
A)Physical qualities.
B)Gender.
C)Ethnicity.
D)Age
E)All of the answers are correct.
Answer: D
Q2) The most obvious form of intellectual capital is one's level of education.
A)True
B)False
Answer: False
Q3) Organizations should 'unlearn':
A)in many situations involving organizational change.
B)whenever new knowledge is brought into the organization.
C)whenever the organization shifts from communities of practice to experimentation in the knowledge acquisition process.
D)All of the answers are correct.
E)None of the answers apply.
Answer: A
Page 3
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Chapter 2: Individual Behavior, Personality, and Values
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193 Verified Questions
193 Flashcards
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Sample Questions
Q1) According to the Myers-Briggs Type Indicator,some people are 'sensing-thinking' types whereas others may be 'intuitive-feeling' types.
A)True
B)False
Answer: True
Q2) All of these factors directly influence an employee's voluntary behaviour and performance EXCEPT: A)motivation.
B)role perceptions.
C)situational factors.
D)moral intensity.
E)ability.
Answer: D
Q3) Proximity is considered a moral intensity factor.
A)True
B)False
Answer: True
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Chapter 3: Perceiving Ourselves and Others in Organizations
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197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/52781
Sample Questions
Q1) Consistency,consensus and distinctiveness are:
A)three elements of behaviour modification.
B)three elements of the selective attention process.
C)the three rules determining whether to make an internal or external attribution.
D)three of the four quadrants in the Johari Window.
E)the main causes of self-fulfilling prophecy.
Answer: C
Q2) The perceptual process begins by attributing behaviour to internal or external causes.
A)True
B)False Answer: False
Q3) Our likelihood of noticing a person or object depends on its:
A)novelty.
B)intensity.
C)motion.
D)size.
E)All of the answers are correct.
Answer: E
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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248 Verified Questions
248 Flashcards
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Sample Questions
Q1) Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.
A)True
B)False
Q2) Emotional intelligence is a set of abilities.
A)True
B)False
Q3) Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.
A)True
B)False
Q4) Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.
A)True
B)False
Q5) Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.
A)True
B)False
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Chapter 5: Foundations of Employee Motivation
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250 Verified Questions
250 Flashcards
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Sample Questions
Q1) According to learned needs theory,companies should hire leaders with a strong need for personalized power.
A)True
B)False
Q2) Commonly mentioned influences on employee engagement include:
A)rate of pay.
B)appealing company mission statement.
C)organizational justice.
D)work/life balance.
E)All of the above.
Q3) According to expectancy theory,which of the following actions would NOT alter outcome valences?
A)Show employees how their skills can accomplish the task.
B)Give employees a choice of rewards.
C)Minimize the presence of countervalent outcomes.
D)Distribute rewards that employees want.
E)Adapt the type of rewards offered to each employee's dominant needs.
Q4) Punishment is the same negative reinforcement.
A)True
B)False
Page 7
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Chapter 6: Applied Performance Practices
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Research suggests that job enlargement increases employee motivation.
A)True
B)False
Q2) Commissions and piece rates are examples of competency-based rewards.
A)True
B)False
Q3) Self-leadership has become increasingly important in contemporary organizations.Identify and describe any three components of self-leadership.Then explain how each of those three self-leadership components potentially improves employee motivation and/or performance.
Q4) Forming natural work units tends to increase task identity and task significance.
A)True
B)False
Q5) Employees are more likely to feel empowered in jobs with a high degree of autonomy,task identity,and task significance.
A)True
B)False
Q6) Compare and contrast gainsharing with employee share ownership plans.
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Chapter 7: Decision Making and Creativity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) The emerging emotional view of decision making states that people form preferences toward alternatives as soon as they receive information about those alternatives.
A)True
B)False
Q2) Selecting the best decision alternative tends to be more difficult when organizational goals:
A)are unknown
B)are ambiguous
C)conflict with each other
D)are not fully agreed upon by those participating in the decision
E)all of these statements are correct
Q3) Which of the following is a potential problem when evaluating and choosing alternatives in decision making?
A)Limited information processing
B)Implicit favourite
C)Satisficing
D)All of these statements are potential problems
E)None of these statements are potential problems
Q4) Describe the rational choice paradigm of decision making.
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Chapter 8: Team Dynamics
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257 Verified Questions
257 Flashcards
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Sample Questions
Q1) The team effectiveness model does not apply to virtual teams.
A)True
B)False
Q2) How do norms affect the behaviour of team members?
A)Norms encourage members to try new behaviours not previously sanctioned by the team.
B)Norms represent the glue or esprit de corps that holds the team together.
C)Norms help the team regulate and guide the behaviours of its members.
D)Norms help the team move from the forming to storming stages of team development.
E)Norms apply to the attitudes and beliefs,but not the behaviours of team members.
Q3) Evaluation apprehension causes employees to present ideas to the group even though the ideas are silly and a waste of the group's time.
A)True
B)False
Q4) Constructive conflict encourages participants to re-examine their assumptions and logic.
A)True
B)False
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Chapter 9: Communicating in Teams and Organizations
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167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/52775
Sample Questions
Q1) The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta.It relies heavily on the latest web-based communication systems since most of their highly trained consultants live in major cities throughout Canada.Most of these consultants work from home (telecommuting)with sophisticated home office technologies at their disposal.The organization prides itself in maintaining very high customer service.For example,client inquiries are resolved satisfactorily in less than 24 hours,95 percent of the time.This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.Employees prefer to communicate using various forms of email,instant messaging,and web-based programs.Over the years,this has proven to be the most efficient way of doing business at a distance,while involving a disparate workforce. Susan is a new staff member and has been experiencing difficulties adjusting to the communication media typically used at Whispering Hills.She complains,"I don't understand why my supervisor and coworkers are so reluctant to call me.I'm beginning to think they don't like me." After looking into the matter,you determine the problem originates with Susan's perception of the way Whispering Hills conducts business,and manages its communication channels.Reassure Susan by explaining the factors in social acceptance that account for the present situation.
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Chapter 10: Power and Influence in the Workplace
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) First-line supervisors may have legitimate,reward and coercive sources of power,but their actual power is often limited by a lack of discretion.
A)True
B)False
Q2) The preferred influence tactics vary across cultures.
A)True
B)False
Q3) People are more persuasive when they rely on logical arguments and avoid emotional appeals.
A)True
B)False
Q4) Organizational politics flourish when resource allocation decisions are ambiguous and complex with no formal rules.
A)True
B)False
Q5) Legitimate power is created whenever the organization assigns a supervisor formal authority over subordinates.
A)True
B)False
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Chapter 11: Conflict and Negotiation in the Workplace
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164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/52787
Sample Questions
Q1) If the parties cannot resolve their differences through direct dialogue and negotiation,the process that seems to work best is to:
A)go to court seeking damages.
B)arbitrate the dispute.
C)involve a mediator.
D)rely on inquisition.
E)try to bury the problem.
Q2) Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.
A)True
B)False
Q3) Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.
A)True
B)False
Q4) Two employees with incompatible goals are less likely to experience conflict. A)True
B)False
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Chapter 12: Leadership in Organizational Settings
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Which of the following statements about the leadership substitutes model is FALSE?
A)Some situational conditions substitute for task-oriented or people-oriented leadership styles.
B)Some leadership substitutes are incorporated into the path-goal leadership theory.
C)Leadership substitutes neutralize or replace transformational rather than transactional leadership.
D)Leadership substitutes include characteristics of the employee,task or organization that either limit the leader's influence or make it unnecessary.
E)Leadership substitutes take a contingency-oriented view of leadership.
Q2) The implicit leadership perspective encourages potential leaders to act differently than what employees expect.
A)True
B)False
Q3) Implicit leadership theory explains differences in leadership practices across cultures.
A)True
B)False
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14
Chapter 13: Designing Organizational Structures
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) Employees at a large call centre perform repetitive tasks (low variety)by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability).The best organizational structure for this work unit:
A)is an organic structure.
B)would have low formalization.
C)would coordinate mainly through informal communication.
D)is a mechanistic structure.
E)would have none of these characteristics.
Q2) The matrix structure can increase conflict among managers who share power equally.
A)True
B)False
Q3) Which form of departmentalization increases the risk of duplication and underutilization of resources?
A)Divisional structure
B)Functional structure
C)Simple structure
D)Matrix structure
E)Network structure
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Chapter 14: Organizational Culture
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Organizational culture is a deeply embedded form of social control that influences the thoughts and actions of organizational members.
A)True
B)False
Q2) The assumptions and values that direct everyone in the organization toward the "right way" of doing things are called
A)organizational culture.
B)organizational structure.
C)organizational socialization.
D)organizational politics.
E)transformational leadership.
Q3) Reward systems are artifacts.
A)True
B)False
Q4) A few experts argue that an organization's culture cannot be managed.
A)True
B)False
Q5) Using attraction-selection-attrition (ASA)theory,explain how organizations tend to maintain and perpetuate their cultures.
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Chapter 15: Organizational Change
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.
A)True
B)False
Q2) Which approach to organizational change explicitly embraces the dual philosophy that change is both applied change and theory testing?
A)Appreciative inquiry
B)Search conferences
C)Parallel learning structures
D)All of these embrace this dual philosophy.
E)None of these embraces this dual philosophy.
Q3) Successful change requires a well-articulated and appealing vision of the desired future state.
A)True
B)False
Q4) Action research is the process of determining whether the change process is ethical or not.
A)True
B)False
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