Workforce Planning Exam Solutions
Course Introduction
Workforce Planning explores the strategies and processes organizations use to ensure they have the right number of people with the right skills in the right roles at the right time. The course covers key concepts such as analyzing current workforce capabilities, forecasting future labor needs, identifying skill gaps, and developing talent management and succession planning initiatives. Students learn to apply quantitative and qualitative methods for workforce analysis, understand the impacts of technological and demographic changes, and design actionable workforce plans aligned with organizational goals. Through case studies and practical exercises, the course prepares students to create agile and sustainable workforces that support business success in a competitive environment.
Recommended Textbook
Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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1470 Verified Questions
1470 Flashcards
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Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/46151
Sample Questions
Q1) Which activity is part of the controlling function of the management process?
A) recruiting prospective employees
B) training and developing new employees
C) developing departmental rules and procedures
D) comparing employee performance with standards
Answer: D
Q2) Companies like PepsiCo use workforce planning processes to help determine for how many and what sorts of environmental sustainability jobs the company will need to recruit.
A)True
B)False
Answer: True
Q3) Most modern employers expect HR managers to do all of the following EXCEPT
A) hire foreign workers
B) retain retirees
C) recruit the talent they need
D) communicate with shareholders
Answer: D
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) According to federal laws,asking job candidates about their marital status is not illegal; however,a firm needs to be able to defend the practice as a BFOQ to avoid raising discrimination issues.
A)True
B)False
Answer: True
Q2) What is the best way to evaluate a diversity management program?
A) Use attitude surveys to monitor employees' attitudes towards diversity.
B) Encourage a grass-roots effort among employees
C) Change the corporate culture
D) Use benchmarking to see how other companies handle diversity.
Answer: A
Q3) Executive Orders 11246 and 11375 apply to which of the following employers?
A) publicly traded firms
B) federal contractors
C) small businesses
D) private employers
Answer: B
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4
Chapter 3: Human Resource Strategy and Analysis
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) With evidence-based HR management,the evidence is LEAST likely to come from
A) actual measurements
B) existing data
C) personnel reports
D) research studies
Answer: C
Q2) Firms that open facilities overseas are implementing a functional strategy of geographic expansion.
A)True
B)False
Answer: False
Q3) The primary tool used by managers who audit a firm's environment as part of the strategic management process is the ________.
A) BCG matrix
B) QSPM matrix
C) SWOT analysis
D) EPS/EBIT analysis
Answer: C
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Many job analysts and employers assert that in today's work environment,job descriptions based on lists of job-specific duties inhibit the worker flexibility that companies need.
A)True
B)False
Q2) Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?
A) What are the typical duties and responsibilities of this job?
B) What are the working conditions and safety issues related to this job?
C) What advancement opportunities are available for employees in this job?
D) What should employees be able to do in order to perform this job successfully?
Q3) The information resulting from a job analysis is primarily used for writing ________.
A) job descriptions
B) corporate objectives
C) training requirements
D) performance standards
Q4) What is a task statement? Why are task statements becoming increasingly popular?
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6
Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Examples of alternative staffing include all of the following EXCEPT ________.
A) in-house temporary employees
B) contract technical employees
C) outsourced employees
D) temporary employees
Q2) Counselors in state-run employment agencies conduct all of the following activities
EXCEPT ________.
A) reviewing an employer's job requirements
B) visiting employer work sites
C) filing employer tax reports
D) writing job descriptions
Q3) A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
A) organizational chart
B) recruitment process
C) marketing plan
D) strategic plan
Q4) In a brief essay,explain some of the reasons that employers turn to private employment agencies for assistance in recruiting.
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Chapter 6: Selecting Employees
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105 Flashcards
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Sample Questions
Q1) What are some of the problems and issues associated with drug testing employees and job applicants? What is your opinion on workplace drug testing?
Q2) Equivalent form estimates compare test scores from the same test administered at two points in time to determine test equivalence.
A)True
B)False
Q3) If a person scores a 70 on an intelligence test on one day and scores 110 when retested on another day,you might conclude that this test is ________.
A) valid
B) reliable
C) unreliable
D) inconsistent
Q4) Which of the following is used to measure job knowledge?
A) work samples
B) projective tests
C) achievement tests
D) interest inventories
Q5) How do nonverbal behaviors affect interviewer ratings of candidates?
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Over the last six months,Leslie,a management trainee at Federal Express,has spent time working in the shipping,accounting,and marketing departments.Leslie is most likely engaged in ________.
A) management games
B) action learning
C) job rotation
D) role playing
Q2) Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.
A)True
B)False
Q3) Outline the steps needed to bring about a change at work.
Q4) Lifelong learning programs focus primarily on helping employees acquire post-graduate degrees in highly technical fields of study.
A)True
B)False
Q5) Survey research is another OD option.
A)True
B)False
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Chapter 8: Performance and Talent Management
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105 Flashcards
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Sample Questions
Q1) Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?
A) leniency
B) strictness
C) central tendency
D) halo effect
Q2) Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings.
A)True
B)False
Q3) SMART goals are best described as ________.
A) specific, measurable, attainable, relevant, and timely
B) strategic, moderate, achievable, relevant, and timely
C) specific, measurable, achievable, relevant, and tested
D) straightforward, meaningful, accessible, real, and tested
Q4) The primary advantage of the alternation ranking method is its simplicity,but central tendency is a common problem with the method.
A)True
B)False
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Chapter 9: Managing Careers
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Sample Questions
Q1) Which of the following exceptions is NOT responsible for eroding the strength of the "termination at will" doctrine?
A) EEO laws
B) public relations campaigns
C) public policies
D) common law exceptions
Q2) Describe the four-step coaching process.
Q3) Which of the following would most likely encourage working mothers to remain with a firm?
A) job coaching
B) flexible scheduling
C) appraisal interviews
D) performance monitoring
Q4) Quinn,a new employee at Madison Enterprises,thinks that a mentor would benefit his career at Madison.In order to have a successful mentor-protégé relationship,Quinn should most likely ________.
A) keep expectations vague for flexibility
B) ask his manager to be his mentor
C) focus on specific work issues
D) discuss his personal problems
Page 11
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Chapter 10: Developing Compensation Plans
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which compensation-related law contains provisions for minimum wage,maximum hours,overtime pay,equal pay,and child labor?
A) Davis-Bacon Act
B) Fair Wages Act
C) Civil Rights Act
D) Fair Labor Standards Act
Q2) Competencies are demonstrable characteristics of a person including knowledge,skills,and behaviors.
A)True
B)False
Q3) What is a disadvantage of the job classification method?
A) vague benchmarking
B) reliance on competencies
C) complexity of grouping jobs
D) difficulty writing grade descriptions
Q4) How is executive pay typically determined? Why are boards of directors tightening down on executive pay in recent years?
Q5) What is broadbanding? Why and how do firms use broadbanding?
Q6) Discuss the fundamental components and uses of competency-based pay systems.
Page 12
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Every month,Angela,a manager at a manufacturing facility,meets briefly with each of her subordinates and shows them a graph of their productivity on the assembly line.Which term best describes Angela's activity?
A) exit interview
B) social recognition
C) performance feedback
D) performance appraisal
Q2) Flexible benefits plans enable employees to spend their benefits allowances as they desire and to opt out of certain benefits,such as disability and unemployment insurance.
A)True
B)False
Q3) During difficult economic times,employers have to cut costs.What are some strategies for minimizing the costs associated with employee health care? What no-cost or low-cost methods are available to employers who want to recognize and reward hard-working employees?
Q4) Why are family-friendly benefits increasingly valuable to employees? What are some examples of family-friendly benefits?
Q5) What are the advantages of employee stock ownership plans?
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Chapter 12: Maintaining Positive Employee Relations
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105 Flashcards
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Sample Questions
Q1) Fair performance appraisals are most likely characterized by ________.
A) 360-feedback
B) clarified standards
C) limited notification
D) subjective assessments
Q2) What can you do as an HR manager to ensure that you hire ethical employees?
Q3) Many people in the new business development group at GRS&M feel that Blaine was not promoted due to her personal friendship with the supervisor but rather through a fair review of the qualified employees in the group.This attitude is the result of the employees' perceived procedural justice relative to the decision.
A)True
B)False
Q4) Employees should assume that any e-mail sent or received at work is protected by privacy laws and cannot be monitored by employers.
A)True
B)False
Q5) What is morality? How does an employee's morality relate to making ethical decisions in the workplace?
Q6) How can an employer use communication tools to improve employee relations?
Page 14
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Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) Arbitration means ending an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issue in a dispute and suggesting a settlement
C) making a public recommendation to a committee
D) giving a third-party the power to determine and dictate the settlement terms
Q2) In most cases,which of the following improves a union's chances of winning a certification election?
A) large voting blocs
B) small bargaining units
C) high unemployment rates in area
D) regional area with low union involvement
Q3) During the term of their contract with ABC Manufacturing,members of the firm's employee union participate in an unauthorized strike.This is most likely an example of a(n)________ strike.
A) unfair labor practice
B) wildcat
C) sympathy
D) economic
Q4) What is the meaning of union security and what are the five types of union security possible? Explain each type.
15
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) How can screening reduce unsafe acts in the workplace?
Q2) The most serious workplace accidents involve ________.
A) wheelbarrows
B) improper ventilation
C) forklift trucks
D) woodworking machines
Q3) The mail room at Citibank uses special scanners to check the safety of incoming mail.This is most likely an example of ________.
A) mechanical security
B) organizational security
C) natural security
D) pre-existing security
Q4) Under OSHA,employers with ________ or more employees must maintain records of and report occupational injuries and occupational illnesses.
A) 5
B) 11
C) 25
D) 100
Page 16
Q5) How can accidents in the workplace be prevented? List and describe five ways.
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