Workforce Planning and Staffing Exam Questions
Course Introduction
Workforce Planning and Staffing explores the strategies and processes organizations use to ensure they have the right talent in place to meet current and future business needs. The course covers techniques for forecasting workforce requirements, analyzing labor markets, and developing staffing plans aligned with organizational goals. Students will examine methods for recruiting, selecting, and onboarding employees, including the use of technology and data analytics in talent acquisition. Legal, ethical, and diversity considerations in staffing decisions are discussed, along with best practices for succession planning and talent management. Through case studies and practical exercises, students gain the skills needed to implement effective workforce planning and staffing strategies in a dynamic business environment.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
Available Study Resources on Quizplus 18 Chapters
1980 Verified Questions
1980 Flashcards
Source URL: https://quizplus.com/study-set/485
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8987
Sample Questions
Q1) Over the next few years,employers may face a severe labor shortage because
A) there are fewer people entering the workforce than there are retiring baby boomers
B) one-third of single mothers are not employed in the U.S. labor force
C) there are too many nontraditional workers holding multiple jobs
D) older employees are more family-centric than younger employees
Answer: A
Q2) Which of the following would most likely provide assistance to executives about long-term strategic plans?
A) centers of expertise
B) embedded HR teams
C) corporate HR teams
D) professional employee organizations
Answer: C
Q3) In general,Generation Y employees tend to be more family-centric or dual centric than work centric.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8997
Sample Questions
Q1) Managing diversity means maximizing diversity's potential benefits while minimizing the potential problems of diversity that can undermine a firm's performance.
A)True
B)False
Answer: True
Q2) The ________ requires certain federal contractors to take affirmative action for disabled persons.
A) Equal Pay Act
B) Vocational Rehabilitation Act
C) Americans with Disabilities Act
D) Civil Rights Act
Answer: B
Q3) All of the following are ways for an employee to prove sexual harassment EXCEPT by proving that ________.
A) the verbal remarks of a co-worker were sexually flirtatious
B) the rejection of a supervisor's sexual advances led to a demotion
C) a hostile work environment was created by a co-worker's sexual conversation
D) a hostile work environment was created by a nonemployee's sexual advances
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Human Resource Management Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8998
Sample Questions
Q1) A vision statement is broader and more future-oriented than a mission statement.
A)True
B)False Answer: True
Q2) Goals are initiated by the bottom level of an organization according to the hierarchy of goals approach to strategic planning.
A)True
B)False Answer: False
Q3) Which of the following terms refers to the quantitative measure of a human resource management yardstick such as employee turnover or qualified applicants per position?
A) human resource audits
B) human resource metrics
C) management by objectives
D) human resource scorecards
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and the Talent Management Process
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8999
Sample Questions
Q1) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide.After a very profitable year,Purrfect Pets is expanding by opening two more stores.Before hiring employees for the new stores,the manager is considering the idea of conducting a job analysis for each position. Which of the following,if true,undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?
A) Purrfect Pets lacks the technology to perform quantitative job assessments.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) The tasks of most Purrfect Pets employees vary widely from day to day.
D) During the morning, business at Purrfect Pets typically slows down.
Q2) According to the ADA,job duties that employees must be able to perform,with or without reasonable accommodation,are called ________.
A) job requirements
B) essential job functions
C) work activities
D) job specifications
Q3) In a brief essay,compare and contrast job descriptions and job specifications.
Q4) What is the difference between job enlargement,job rotation,and job enrichment?
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9000
Sample Questions
Q1) Smith Industries has set a goal of recruiting minority applicants.Which of the following methods is LEAST likely to be successful for Smith Industries?
A) offering flexible work schedules
B) providing flexible benefits plans
C) utilizing executive recruiters
D) collaborating with professional organizations
Q2) What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities of feeder positions in a chain will be filled?
A) trend analysis
B) access analysis
C) Markov analysis
D) workforce analysis
Q3) All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________.
A) providing internal training
B) implementing job rotation
C) offering global assignments
D) developing skills inventories
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9001
Sample Questions
Q1) As part of the selection process for a position at UPS,Jack has been asked to lift weights and jump rope.Which of the following is most likely being measured by UPS?
A) interpersonal skills
B) cognitive skills
C) physical abilities
D) achievements
Q2) While some personality characteristics are associated with success in different types of jobs,which personality trait is most frequently associated with job performance in all jobs?
A) openness to experience
B) conscientiousness
C) extroversion
D) agreeableness
Q3) An interest inventory compares an applicant's current interests with the interests of ________.
A) retired workers
B) other people in the same industry
C) other people in various occupations
D) managers and executives in the firm
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9002
Sample Questions
Q1) The EEOC uses testers who apply for employment which they do not intend to accept for the purpose of uncovering unlawful discriminatory hiring practices.
A)True B)False
Q2) Which of the following questions would most likely be asked during a stress interview?
A) "I see that you switched colleges four times before finally earning your degree. I think that reflects an inability to make good decisions and remain focused. What do you think?"
B) "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?"
C) "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much does Mike have and how much does Todd have?"
D) "Why are you leaving your current position and changing careers?"
Q3) Interviewers tend to be more influenced by unfavorable than favorable information about a candidate.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9003
Sample Questions
Q1) The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.
A) laboratory training
B) action research
C) group therapy
D) diversity training
Q2) What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
Q3) ________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
A) Adaptability screening
B) Multicultural simulation
C) Mandatory arbitration
D) Diversity training
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/9004
Sample Questions
Q1) Which performance appraisal tool is being used when a supervisor places predetermined percentages of appraisees into various performance categories?
A) behaviorally anchored rating scale
B) graphic ranking scale
C) alternation ranking
D) forced distribution
Q2) SMART goals are best described as ________.
A) specific, measurable, attainable, relevant, and timely
B) straightforward, meaningful, accessible, real, and tested
C) strategic, moderate, achievable, relevant, and timely
D) supportive, meaningful, attainable, real, and timely
Q3) When designing an actual appraisal method,the two basic considerations are ________.
A) when to measure and what to measure
B) what to measure and who should measure
C) what to measure and how to measure
D) when to measure and how to measure
Q4) In a brief essay,describe the forced distribution method.What are the advantages and disadvantages of the forced distribution method?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8988
Sample Questions
Q1) The process of advising,counseling,and guiding employees is known as ________.
A) coaching
B) appraising
C) assessing
D) mentoring
Q2) How has the psychological contract between employers and employees changed over time? How can employers gain greater commitment from employees?
Q3) All of the following are characteristic of a formal promotion process EXCEPT ________.
A) open positions are posted
B) promotion criteria are made available
C) job postings are circulated to all employees
D) promotions are based on unpublished requirements
Q4) Most young workers entering the job market today are heavily focused on their job and their employer,unlike baby boomers who preferred to balance work and family.
A)True
B)False
Q5) In a brief essay,discuss the four decisions that affect a firm's promotion process.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8989
Sample Questions
Q1) Wage rate has been the main issue negotiated by unions in collective bargaining.
A)True
B)False
Q2) Which of the following states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work?
A) Americans with Disabilities Act
B) Title VII of the Civil Rights Act
C) Social Security Act
D) Equal Pay Act
Q3) Which form of equity refers to how a job's pay rate in one company compares to the job's pay rate in other companies?
A) distributive
B) internal
C) external
D) procedural
Q4) The Equal Pay Act focuses on three compensable factors-know-how,problem solving,and accountability.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8990
Sample Questions
Q1) Which term refers to payments companies make in connection with a change in ownership or control of a company?
A) pension
B) golden parachute
C) retirement bonus
D) stock option
Q2) Competence in the Scanlon plan refers to a focus on ________.
A) cooperation
B) corporate vision
C) employee abilities
D) significant improvements
Q3) Herzberg's Hygiene-Motivator theory is based on a needs theory.
A)True
B)False
Q4) Behavior modification is based upon the principles of rewards and punishments advanced by ________.
A) Frederick Taylor
B) Frederick Herzberg
C) B.F. Skinner
D) Edward Deci
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8991
Sample Questions
Q1) Private employers forced to downsize are required to provide COBRA coverage,and some firms offer dismissed employees severance pay.How do employers benefit from providing severance pay to dismissed employees? How do employees benefit from COBRA?
Q2) Social Security provides health benefits to terminated employees and their families for 18 months following the employee's separation from the firm.
A)True
B)False
Q3) Keith works as a construction foreman,and he is viewed as a reliable,competent employee.Keith was recently injured in a car accident while on vacation,and his injuries are so severe that he will not be able to return to work.Which of the following would most likely provide Keith with benefits?
A) group life insurance
B) unemployment insurance
C) workers' compensation insurance
D) supplemental unemployment benefits
Q4) What are the key steps for launching a successful EAP program? Should firms offer EAPs? Why or why not?
Q5) What are the three types of benefits provided by Social Security?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Ethics and Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8992
Sample Questions
Q1) Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics.The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona.Recently,Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds.In addition,the firm has been sued by two former employees for wrongful discharge.As a result,Health-Tech's top executives are evaluating the firm's hiring process,ethics training system,reward system,and disciplinary system to determine how to promote ethics and fair treatment. Health-Tech's HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech's code of conduct.Which of the following questions is LEAST likely to be included on the ethics test?
A) What Health-Tech employees will be affected by my actions?
B) Will my actions reflect negatively on the image of Health-Tech?
C) Would I perform this action if I worked for a Health-Tech competitor?
D) Is the action I am about to perform on behalf of Health-Tech a legal one?
Q2) Ethics suffer when people undergo moral disengagement.
A)True
B)False
Q3) What can you do as an HR manager to ensure that you hire ethical employees?
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8993
Sample Questions
Q1) A union campaign during an NLRB election will usually focus on issues such as respect,dignity,and fairness,in addition to job security.
A)True
B)False
Q2) Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?
A) fact finding
B) mediation
C) binding arbitration
D) non-binding arbitration
Q3) A strike that results from a failure to agree on the terms of a contract,such as wages and benefits,is known as a(n)________ strike.
A) wildcat
B) economic
C) sympathy
D) unfair labor practices
Q4) What third-party interventions are available to handle an impasse during collective bargaining? Discuss each type of intervention in a brief essay.
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8994
Sample Questions
Q1) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
Q2) According to OSHA standards,which of the following substances has the lowest permissible exposure limit?
A) vinyl chloride
B) formaldehyde
C) asbestos
D) lead
Q3) According to OSHA,employers must report occupational injuries that result in any of the following EXCEPT ________.
A) first aid treatment
B) loss of consciousness
C) restriction of motion
D) transfer to another job
Q4) One of the primary duties of a supervisor in regards to workplace safety is to conduct a daily walk-through of a work site.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8995
Sample Questions
Q1) ________ are financial payments over and above regular base pay.
A) Foreign service premiums
B) Hardship allowances
C) Balance sheet payments
D) Mobility premiums
Q2) In Germany,employees have the legal right to a voice in setting company policies.This is called ________.
A) codetermination
B) employment at will
C) internal coordination
D) gainsharing
Q3) Firms using a geocentric staffing model will seek the best people for key jobs throughout the organization,regardless of nationality.
A)True
B)False
Q4) What type of special training is recommended for employees as they prepare for international assignments?
Q5) In a brief essay,discuss the economic and labor relations factors that are unique to Europe.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Managing Human Resources in Entrepreneurial
Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8996
Sample Questions
Q1) In most cases,when a company has at least 100 employees,it can afford to hire an HR specialist to handle recruiting,training,and compensating employees.
A)True
B)False
Q2) David owns a small architecture firm with 75 employees.He wants to use a PEO to handle his firm's HR activities.David is in the process of investigating Assure Group,a PEO.Which of the following undermines the argument that David should use Assure Group?
A) Assure lacks a clear credit history due to a recent corporate name change.
B) Assure's Web site indicates that customers experience only modest savings.
C) Assure requires business owners to complete questionnaires about workplace safety. D) Assure provides payroll, recruiting, and screening services to customers.
Q3) In addition to offering employers courses in writing job descriptions and interviewing job candidates,the Small Business Administration also offers free job postings for small business owners looking for qualified applicants.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 20