Workforce Planning and Employment Test Bank
Course Introduction
Workforce Planning and Employment explores the essential strategies and processes organizations use to forecast human resource needs, align staffing with business objectives, and manage the recruitment, selection, and onboarding of employees. The course covers key concepts such as job analysis, labor market trends, succession planning, workforce diversity, and legal compliance in hiring practices. Students will develop practical skills in designing staffing plans, conducting talent assessments, and leveraging technology to support effective workforce management. Through case studies and applied projects, learners gain insights into balancing organizational needs with employee expectations to build a high-performing and adaptable workforce.
Recommended Textbook
Managing Human Resources 8th Global Edition by David B Balkin
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17 Chapters
2337 Verified Questions
2337 Flashcards
Source URL: https://quizplus.com/study-set/2367 Page 2
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/46992
Sample Questions
Q1) Which of the following HR strategies would most likely be appropriate for a firm implementing an overall cost leadership business strategy?
A)Encourage innovation
B)Recruit only from external sources
C)Use performance appraisal as a control device
D)Develop broad job classifications for work groups
Answer: C
Q2) HR strategies need to fit a firm's overall management philosophy but may largely ignore the company's market posture and production processes, since those are line management responsibilities and HR has little impact on them.
A)True
B)False
Answer: False
Q3) Forces external to a firm that affect the firm's performance but are beyond the control of management are called ________.
Answer: environmental challenges
Q4) People who work in an organization are called ________.
Answer: human resources (HR)
Page 3
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Chapter 2: Managing Work Flows and Conducting Job Analysis
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Job sharing is primarily appealing to:
A)working mothers.
B)hourly workers.
C)subcontractors.
D)college interns.
Answer: A
Q2) Bureaucratic organizational structures are marked by:
A)narrow job descriptions and sharp vertical and horizontal boundaries.
B)division of labor around products, services, or customers.
C)high employee involvement in decision making.
D)decentralized management.
Answer: A
Q3) ________ is a work arrangement that allows employees to work in their homes full-time, maintaining their connection to the office through phone, fax, and computer.
Answer: Telecommuting
Q4) A(n)________ is a team consisting of volunteers from a unit or department who meet one or two hours per week to discuss quality improvement, cost reductions, or improvement in the work environment.
Answer: problem-solving team
4
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Chapter 3: Understanding Equal Opportunity and the Legal Environment
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) The legislation that laid the foundation for the Americans with Disabilities Act was the:
A)Vocational Rehabilitation Act.
B)Civil Rights Act of 1964.
C)Age Discrimination in Employment Act.
D)Equal Pay Act.
Answer: A
Q2) The Civil Rights Act of 1991 prohibited: A)quotas.
B)affirmative action plans.
C)jury trials in sexual harassment suits.
D)punitive and compensatory damage payments.
Answer: A
Q3) For a disabled employee to be protected by the ADA, the:
A)disability must be due to cultural or economic disadvantage.
B)disability must impair a major life activity.
C)employee must have been employed for at least 90 days.
D)employer must be a federal contractor.
Answer: B
Page 5
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Chapter 4: Managing Diversity
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) The concept of diversity management is simply a new label for affirmative action.
A)True
B)False
Q2) Effective implementation of a diversity management program requires that managers be held accountable for failures and rewarded for successes.
A)True
B)False
Q3) There are at least ________ Latinos in the United States.
A)22 million
B)31 million
C)50 million
D)63 million
Q4) ________ is human characteristics that make people different from one another.
Q5) Improving diversity management is an important challenge for companies. Explain at least five strategies for improving the management of diversity.
Q6) What are the challenges a company typically faces in managing employee diversity? What are some methods that can help firms reduce conflicts caused by diversity?
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Chapter 5: Recruiting and Selecting Employees
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Which of the following is LEAST relevant to determining the characteristics necessary for job performance?
A)Organizational culture
B)Applicant knowledge
C)Applicant abilities
D)Labor market
Q2) Tyrese has just measured Cambridge Corporation's workforce. He is now trying to determine whether the tests he used are valid by comparing them to performance appraisals that supervisors have completed on the workers. He is attempting to find the:
A)predictive validity of the tests.
B)concurrent validity of the tests.
C)content validity of the tests.
D)reliability of the tests.
Q3) ________ is the process an organization uses to ensure that it has the right amount and the right kind of people to deliver a particular level of output or services in the future.
Q4) ________ is the process of making a "hire" or "no-hire" decision regarding each applicant for a job.
Q5) ________ is how many workers the organization will need in the future.
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Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Which of the following is a long-term pay policy that can protect jobs and control labor costs by linking compensation to production?
A)Internships
B)Overtime pay
C)Profit sharing
D)Early retirement
Q2) The primary difference between a layoff and a discharge is:
A)a layoff is an involuntary separation and a discharge is a voluntary separation.
B)a layoff is a voluntary separation and a discharge is an involuntary separation.
C)a discharge occurs when the company's strategy forces it to reduce its workforce and a layoff occurs when there is a poor fit between the employee and the organization.
D)a layoff occurs when the company's strategy forces it to reduce its workforce and a discharge occurs when there is a poor fit between the employee and the organization.
Q3) The process of reorganizing a company's employees to improve their efficiency is referred to as ________.
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Chapter 7: Appraising and Managing Performance
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/46998
Sample Questions
Q1) Trait ratings evaluate worker characteristics that tend to be consistent and enduring. Consequently, like absolute systems, they eliminate all ambiguity from appraisals.
A)True
B)False
Q2) Trait-based performance appraisal systems are most similar to:
A)outcome-based performance appraisal systems.
B)behavioral-based performance appraisal systems.
C)relative judgment performance appraisal systems.
D)absolute judgment performance appraisal systems.
Q3) Your text argues for which of the following as the best model of performance management?
A)Separating the performance appraisal and salary review
B)Incorporating judgment and coaching in the performance review
C)Separating goal setting and action planning from the formal review
D)Replacing the formal review with informal day-to-day feedback and performance management
Q4) An appraisal format that asks supervisors to compare an employee's performance to the performance of other employees doing the same job is referred to as ________.
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Page 9
Chapter 8: Training the Workforce
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Which of the following is NOT an example of a job aid?
A)Scorecards
B)Pamphlets
C)Reference guides
D)Performance support systems
Q2) Which of the following would most likely improve the chances that employee training will transfer back to the workplace?
A)Using job aids to recall key points
B)Encouraging a flexible work environment
C)Linking training to organizational strategies
D)Requiring team building exercises during sessions
Q3) Which of the following is the most important question that must be answered prior to establishing a training program?
A)Are the training facilities adequate?
B)Can the firm provide global training?
C)Will training participants be motivated?
D)Are the training goals clear and realistic?
Q4) Off-the-job training is more costly for companies than on-the-job training.
A)True
B)False
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Chapter 9: Developing Careers
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135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/47000
Sample Questions
Q1) Organizations that offer tuition assistance programs hope to reduce turnover and encourage employee loyalty.
A)True
B)False
Q2) Lorraine is attending a company program that seeks to help employees understand career options within the company and provide them with feedback about their career strategies. This program is probably:
A)an organizational assessment.
B)a career-planning workshop.
C)an employee orientation.
D)a skill assessment exercise.
Q3) Ken and Vicki are a dual-career couple. Ken has received an overseas assignment, but Vicki is concerned that she will be unable to obtain employment authorization. How does the text suggest handling such issues?
A)Encouraging Vicki to telecommute
B)Helping Vicki obtain a temporary resident visa
C)Paying for Ken and Vicki to visit each other monthly
D)Offering Ken another position from the firm's main office
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Chapter 10: Managing Compensation
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Egalitarian compensation systems are:
A)problematic because of increased tensions between co-workers.
B)more common in older businesses with mature products.
C)important to developing a more stable work force.
D)becoming common in competitive environments.
Q2) On average, ________ of a U.S. employee's pay is variable.
A)5%
B)10%
C)15%
D)20%
Q3) The distributive justice model of pay equity holds that the wage rate for a given occupation is set at a point where the labor supply and labor demand are equally distributed.
A)True
B)False
Q4) The perceived fairness of an employee's pay relative to what other employees are being paid for the same labor describes the concept of internal equity.
A)True
B)False
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Chapter 11: Rewarding Performance
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/47002
Sample Questions
Q1) A common problem associated with gainsharing is that such plans exacerbate normal labor and management tensions.
A)True
B)False
Q2) Which of the following best explains the findings of the Kaiser Permanente Northern California study?
A)External rewards decrease internal motivation and performance.
B)Nonmonetary rewards are less motivating than monetary rewards.
C)Incentive plans increase productivity but lower overall job satisfaction.
D)Employee performance increases linearly with increased monetary rewards.
Q3) A survey of 1,400 employers showed that ________ of them factor customer satisfaction into their calculation of incentive payments to employees.
A)75%
B)55%
C)35%
D)15%
Q4) A compensation system in which employees are paid per unit produced is referred to as a(n)________.
Q5) ________ is an increase in base pay, normally given once a year.
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Chapter 12: Designing and Administering Benefits
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) An HMO is a health-care plan that establishes a network of doctors who provide a broad range of services for a set fee, providing the advantages of managed care and the flexibility of traditional insurance.
A)True
B)False
Q2) A(n)________ is a health-care plan in which an employer or insurance company establishes a network of doctors and hospitals to provide a broad set of medical services for a flat fee per participant.
Q3) U.S. employers offer an average of ________ sick leave days a year for full-time employees.
A)5
B)10
C)15
D)20
Q4) Typically, long-term disability compensation replaces about 40-50% of employees' income after they have been disabled for at least three months.
A)True
B)False
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Page 14
Chapter 13: Developing Employee Relations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) According to the courts, e-mail belongs to the company, not the originator of the message.
A)True
B)False
Q2) A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.
Q3) With the shift from manufacturing to technology, communication is less important than technical skills for organizational success.
A)True
B)False
Q4) Desmond, a manager at a manufacturing plant, wants to solve a specific and significant production problem. He should most likely schedule a(n):
A)informal meeting of the entire managerial group.
B)formal meeting of the relevant department managers.
C)retreat where managers can work together for an extended time on the problem.
D)"happy hour" type meeting where managers can relax and think of creative solutions.
Q5) A(n)________ is a worker who transforms information into a product or service.
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Chapter 14: Respecting Employee Rights and Managing Discipline
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) A legally binding promise between two or more competent parties is called a(n)________.
Q2) A discipline procedure that encourages employees to monitor their own behaviors and assume responsibility for their actions is referred to as ________.
Q3) Refer to Additional Case 14.1. You should most likely advise management that initiating random drug testing in California is:
A)strongly supported by the court system.
B)not permitted under any circumstances.
C)only allowed if the employer is a government contractor.
D)not permitted unless the employer has a compelling interest.
Q4) Refer to Additional Case 14.1. Generally speaking, random drug testing in Catalina's various facilities will most likely be:
A)permitted by Supreme Court rulings.
B)guided by the court rulings of each state.
C)meeting EEOC guidelines of disparate treatment.
D)challenged in court due to employee privacy rights guaranteed by the Constitution.
Q5) A right protected by specific laws is referred to as a(n)________.
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Chapter 15: Working With Organized Labor
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) A(n)________ is a third party who may help unions and management settle grievances.
A)union steward
B)management steward
C)arbitrator
D)grievance counselor
Q2) What is the first step in the union grievance procedure?
A)An employee submitting the grievance in writing
B)An employee discussing the grievance with the union steward
C)Management and labor discussing the grievance in a formal meeting
D)Management and labor selecting a neutral arbitrator to settle the grievance
Q3) In unionized firms, promotions and job assignments are given to employees based on:
A)merit.
B)seniority.
C)education.
D)experience.
Q4) A union arrangement that requires new employees to join the union 30 to 60 days after their date of hire is referred to as a(n)________.
Q5) A company's overall plan for dealing with labor relations is its ________.
Page 17
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Chapter 16: Managing Workplace Safety and Health
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Refer to Additional Case 16.2. If Richmond develops an EAP, it will be most important for managers to realize that they should:
A)review employees' medical histories before referring them to the program.
B)offer financial incentives for employees who regularly participate in the program.
C)refer employees to the program based on work-related performance issues.
D)make employee referrals to the program at the first sign of emotional instability.
Q2) Refer to Additional Case 16.2. Which of the following is the most likely reason that Richmond's safety program is ineffective?
A)Most injured employees are unaware of EAP opportunities.
B)The safety committee consists of line managers and top executives.
C)The firm rewards its best truck drivers with gift cards and plaques.
D)Online safety training programs and demonstrations are available to all employees.
Q3) What are the reasons for safety and health laws? How have workers' compensation laws and OSHA affected worker safety?
Q4) What roles do OSHA and the ADA play on AIDS/HIV in the workplace?
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Chapter 17: International HRM Challenge
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Refer to Additional Case 17.2. In order to increase the likelihood of Chyna's success in Egypt, Golden Rod should most likely:
A)make sure her position in Egypt is slightly lower than her position at home.
B)not provide her with cross-cultural training to prevent establishing stereotypes.
C)spend more time on developing her technical abilities than her cross-cultural sensitivity.
D)make sure that this assignment will be a stepping stone for her advancement in the company.
Q2) A lack of technical qualifications for an international assignment is a key cause of expatriate failure.
A)True
B)False
Q3) The failure rate for American expatriates in their overseas assignments is:
A)highest in European assignments.
B)lowest in Asian assignments.
C)half of what it is for Asian companies.
D)three to four times higher than for European companies.
Q4) ________ is the inability to adjust to a different cultural environment.
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Page 19