Workforce Planning and Employment
Question Bank
Course Introduction
Workforce Planning and Employment explores the strategies and processes organizations use to anticipate and meet labor needs in dynamic business environments. The course covers key concepts such as job analysis, forecasting workforce requirements, recruitment and selection tactics, and the legal and ethical considerations in staffing. Emphasis is placed on aligning human resource planning with organizational goals, analyzing talent supply and demand, utilizing workforce analytics, and developing effective policies for attracting, hiring, and retaining employees. Students gain practical skills in designing and implementing workforce plans that support business objectives and foster a diverse and capable workforce.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) Which function of the management process includes selecting employees,setting performance standards,and compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
Answer: D
Q2) Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks.Gerard is most likely a ________.
A) training specialist
B) staff manager
C) line manager
D) recruiter
Answer: C
Q3) In the majority of firms,the task of interviewing job candidates is shared between HR and the line manager.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Equal Opportunity and the Law
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Sample Questions
Q1) According to the ADA,firms must employ all disabled individuals who apply for positions and provide them with job training when necessary.
A)True
B)False
Answer: False
Q2) Which of the following tests for adverse impact involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group?
A) McDonnell-Douglas test
B) BFOQ approach
C) systemic method
D) restricted policy
Answer: D
Q3) Alternative dispute resolution is a grievance procedure that provides for non-binding arbitration in employment discrimination claims.
A)True
B)False
Answer: False
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4
Chapter 3: Human Resource Management Strategy and Analysis
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Sample Questions
Q1) Benchmarking involves analyzing the demographic make-up of an organization over a specific period to determine the overall diversity of the firm.
A)True
B)False
Answer: False
Q2) Harley-Davidson sells a line of boots,helmets,and leather jackets indicating that the firm is pursuing which of the following strategies?
A) conglomerate diversification
B) geographic expansion
C) related diversification
D) horizontal integration
Answer: C
Q3) Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis and the Talent Management Process
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Sample Questions
Q1) Which of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?
A) flowchart
B) agenda
C) outline
D) log
Q2) Which of the following best describes business process reengineering?
A) using computerized systems to combine separate tasks
B) creating a visual chart for work flow procedures
C) assigning additional activities to new employees
D) developing employee skills and behaviors
Q3) Competency-based job analysis focuses on the knowledge,skills,and behavior of a worker rather than the tasks associated with a particular job.
A)True
B)False
Q4) If a manager wants to know "should a job even exist," a workflow analysis should be performed.
A)True
B)False
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Personnel planning requires an estimation of personnel needs,the supply of inside candidates,and the likely supply of outside candidates.
A)True
B)False
Q2) The HR manager who recruits for a vacant job is typically the one who is responsible for supervising the performance of that position.
A)True
B)False
Q3) Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
A) skills needed for the job
B) job compensation and salary
C) time allowed to fill the position
D) graphics used in the advertisement
Q4) Which of the following is a primary goal of college recruiters?
A) building relationships with college career centers
B) cutting future recruiting costs for the firm
C) developing a pool of temporary workers
D) attracting good candidates
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?
A) equivalency
B) reliability
C) expectancy
D) validity
Q2) Managers cannot be sued for defamation when giving bad references because only employers are held responsible by state and federal courts.
A)True
B)False
Q3) Mike Simmons recently applied for a position with Pfizer Pharmaceuticals.Which personality trait most likely has the strongest correlation to Mike's success as a pharmaceutical sales representative?
A) extroversion
B) agreeableness
C) conscientiousness
D) openness to experience
Q4) What is test validity? How are selection tests validated?
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Page 8
Chapter 7: Interviewing Candidates
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Sample Questions
Q1) In order to conduct an effective interview,interviewers should NOT ask job candidates about their ________.
A) knowledge
B) lifelong goals
C) willingness
D) motivation
Q2) In a ________ interview,a panel questions several candidates simultaneously.
A) formal
B) topical
C) panel
D) mass
Q3) Talent management is most effective if the same employee profiles are used for both recruiting purposes and appraising purposes.
A)True
B)False
Q4) Interviewers tend to be more influenced by unfavorable than favorable information about a candidate.
A)True
B)False
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) On Alicia's first day of work at a software firm,she attended a meeting with the HR manager and other new employees.Alicia learned about employee benefits packages,personnel policies,and the structure of the company.In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) orientation
D) development
Q2) The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.
A) laboratory training
B) action research
C) group therapy
D) diversity training
Q3) What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
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Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?
A) digital dashboard device
B) electronic performance monitoring system
C) Web-based management oversight device
D) electronic performance support system
Q2) Supervisors should provide employees with feedback,development,and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.
A)True
B)False
Q3) The best way to reduce the problem of central tendency in performance appraisals is to ________.
A) rank employees
B) use graphic rating scales
C) limit the number of appraisals
D) appraise personal characteristics
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Chapter 10: Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Frank is a manager at a firm that does not have a career development program,but he wants to support the career development needs of his subordinates.All of the following are ways that Frank can support the career needs of his employees EXCEPT
A) offering employees training opportunities
B) providing employee orientation to new hires
C) using high-performance work system methods
D) discussing career goals during regular performance appraisals
Q2) Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.
A) supporting recruitment efforts
B) boosting employee commitment
C) enhancing employee strengths
D) facilitating performance analysis
Q3) The barriers for women to advance at work are referred to as the glass ceiling because federal legislation has enabled women to earn an equal number of top-level positions as men.
A)True
B)False
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Page 12
Chapter 11: Establishing Strategic Pay Plans
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Sample Questions
Q1) What are your compensation options if you are an employer who needs to transfer an employee from a low cost-of-living area to a high cost-of-living area?
Q2) Which of the following gives employees the right to organize,bargain collectively,and engage in concerted activities for the purpose of collective bargaining?
A) Equal Pay Act
B) Civil Rights Act
C) Fair Labor Standards Act
D) National Labor Relations Act
Q3) What has historically been the key issue in collective bargaining?
A) wage rates
B) income security
C) health care benefits
D) cost-of-living adjustments
Q4) A key issue in comparable worth is whether women should be paid equal wages for jobs that are truly equal to men's or just comparable to men's jobs.
A)True
B)False
Q5) Explain the equity theory of motivation.What are the four forms of equity?
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Chapter 12: Pay for Performance and Financial Incentives
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Sample Questions
Q1) Which of the following best explains identity in regards to the Scanlon plan?
A) philosophy of cooperation among employees
B) clear articulation of the company mission
C) high level of competence from all employees
D) corporate-wide benefits and savings
Q2) Which of the following terms refers to changing behavior through rewards or punishments that are contingent on performance?
A) behavior modification
B) personal development
C) instrumentality
D) internal motivation
Q3) What is the most common form of payment in gainsharing plans?
A) common stock
B) preferred stock
C) promotions
D) cash
Q4) Behavior modification is based on the idea that people will repeat behavior for which they are punished.
A)True
B)False
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Chapter 13: Benefits and Services
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Sample Questions
Q1) For individuals born in 1960 or later,the full retirement age for non-discounted Social Security benefits is ________.
A) 62
B) 65
C) 67
D) 70
Q2) Malcolm is interviewing for a new job and he is evaluating the quality of the pension plans offered for each company he is considering.One company offers a pension plan in which the company will make all contributions to the plan and will base his pension benefit on a formula linked to his pay at the time of retirement and the number of years he was with the firm.This pension plan is most likely classified as ________.
A) qualified, defined benefit
B) non-contributory, defined benefit
C) non-contributory, defined contribution
D) contributory, defined benefit
Q3) What is sick leave? Why is sick leave problematic for many employers? What family-friendly benefits may alleviate some of these problems?
Q4) What are the three types of benefits provided by Social Security?
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Page 15
Chapter 14: Ethics and Employee Rights and Discipline
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Sample Questions
Q1) Research indicates that individuals are more likely to make unethical choices when faced with minor dilemmas than with major problems.
A)True
B)False
Q2) Which of the following is NOT an effect of an abusive supervisor?
A) more likely to stay with the company
B) higher stress
C) low job satisfaction
D) more likely to quit
Q3) Which type of bullying involves name-calling and teasing?
A) verbal
B) social
C) cyber bullying
D) physical
Q4) With a system of progressive penalties,the severity of the penalty depends on the offense and the employee's seniority level.
A)True
B)False
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) According to the Landrum-Griffin Act,national and international unions must elect officers at least once every ________ years.
A) two
B) three
C) four
D) five
Q2) Firms can avoid the difficulties associated with unions by sending jobs overseas.
A)True
B)False
Q3) What percentage of eligible employees in a bargaining unit must sign authorization cards in order for the union to petition the NLRB for an election?
A) 20
B) 30
C) 40
D) 50
Q4) Weekly earnings of union members are much higher than those of nonunion workers.
A)True
B)False
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Chapter 16: Employee Safety and Health
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Sample Questions
Q1) Enterprise risk management involves identifying and handling security risks,such as those associated with workplace crime and facility security.
A)True
B)False
Q2) OSHA standards on respiratory protection require that employees ________.
A) recognize and repair faulty respiratory equipment
B) receive eight hours of training in respiratory safety standards
C) demonstrate how to inspect, put on, and remove respirator seals
D) pass a written exam on safety inspections of respiratory equipment
Q3) What is the primary cause of workplace accidents?
A) chance occurrences
B) unsafe conditions
C) unsafe employee behavior
D) insufficient safety training
Q4) According to research,which of the following is an increasing cause of motor vehicle crashes?
A) alcohol abuse
B) hazardous roads
C) cell phone usage
D) improper driver training
Page 18
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Chapter 17: Managing Global Human Resources
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Q1) Which of the following terms refers to a lump-sum payment given to employees as a reward for moving from one assignment to another?
A) hardship allowance
B) foreign service premium
C) cost-of-living allowance
D) mobility premium
Q2) Adaptability screening is a commonly used process to assess the likelihood that an expatriate can reintegrate into his or her home country's culture following a foreign assignment.
A)True
B)False
Q3) Which approach to formulating expatriate pay involves estimating the employee's expenses in the home country and the host country?
A) balance sheet
B) mobility allowance
C) performance pay
D) hardship method
Q4) What staffing options do multinational firms have when filling positions in foreign subsidiaries?
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Sample Questions
Q1) Jill Roberts owns a flower shop and employs 20 people.Jill lacks the time and knowledge to efficiently handle HR tasks like payroll and benefits management.Which of the following would be most appropriate for Jill in this situation?
A) filing with COBRA
B) finding an HMO
C) creating a PAQ
D) hiring a PEO
Q2) Fred Landon owns a lawn care business and employs 35 people.Fred is unsure whether federal rules regarding employee discrimination apply to his small business.The Web site of which of the following agencies would be the most useful to Fred?
A) Small Business Administration
B) Employee Benefits Security Administration
C) Equal Employment Opportunity Commission
D) Occupational Safety and Health Administration
Q3) What are the basic elements and steps involved in a manual HR system? What are the benefits of using an automated HR system?
Q4) What types of HR-related risks are faced by most small businesses? How can PEOs help small firms with these risks?
Page 20
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