Workforce Management Study Guide Questions
Course Introduction
Workforce Management explores the strategies, processes, and tools used to effectively plan, direct, and coordinate an organizations human resources. The course covers key areas such as workforce planning, recruitment, scheduling, talent development, performance management, and labor relations. Students will learn how to align workforce capabilities with organizational goals, manage labor costs, and adapt to changing business needs, while considering legal, ethical, and technological impacts. Emphasis is placed on practical decision-making, the use of workforce analytics, and the development of solutions to maximize both employee engagement and organizational efficiency.
Recommended Textbook
Canadian Human Resource Management 11th Edition by Hermann Schwind
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14 Chapters
1258 Verified Questions
1258 Flashcards
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Chapter 1: Strategic Human Resource Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Which of the following is NOT true of the differentiation strategy used by organizations for their products?
A)its products are distinctive or unique
B)it focuses on the needs of a specific segment of the market
C)it may charge higher-than-average prices for the products
D)it is used by Nikon cameras
E)advertising and promotion may be a part of the strategy
Answer: B
Q2) Boom and bust economic cycles are experienced the same across the country.
A)True
B)False
Answer: False
Q3) Using the focus strategy,a firm concentrates on a segment of the market.The firm may compete on the basis of either differentiation or cost leadership.
A)True
B)False
Answer: True
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Chapter 2: Job Analysis and Design
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) When conducting an interview to collect data,a structured checklist should be used.The checklist should collect information on a variety of matters including:
A)physical demands,working conditions,and safety and health issues
B)current performance standards and improvements needed
C)education,skills,competencies,and experience levels needed
D)major duties and percentage of time spent on each
E)all of the choices
Answer: E
Q2) Health and safety training or equipment that is required would be included in a job description under human characteristics.
A)True
B)False
Answer: False
Q3) In today's fast-changing environments,job analysis will continue to be relevant for legal compliance and defensibility in the event of a court action.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Planning
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90 Flashcards
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Sample Questions
Q1) Past experience can usually be a reasonable guide to future human resource demands as long as managers are sensitive to changes that could upset past trends.
A)True
B)False
Answer: True
Q2) Labour market analysis and demographic trends are two methods for estimating the external supply of human resources.
A)True
B)False
Answer: True
Q3) Various and flexible alternatives to the traditional workplace or workweek are referred to as work arrangements.
A)True
B)False
Answer: True
Q4) Attrition and layoffs are identical means of reducing the supply of labour.
A)True
B)False
Answer: False
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Chapter 4: Legal Requirements and Managing Diversity
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Sample Questions
Q1) An employer who retaliates against an employee for exercising rights under the Human Rights Act is wrong but cannot currently be charged with any offence under the law.
A)True
B)False
Q2) The Supreme Court has held that the Canadian Charter does not include the right to strike or to collectively bargain.
A)True
B)False
Q3) The Charter can override any existing law or statute.
A)True
B)False
Q4) All the following are examples of indirect discrimination EXCEPT:
A)psychological inability of people to deal with persons with disabilities
B)requirements that an attendant in a women's locker room must be female
C)minimum scores on certain employment tests
D)minimum height or weight requirements for police forces
E)internal or word-of-mouth hiring policies
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Chapter 5: Recruitment
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Sources for finding potential recruits can include which of the following:
A)labour organizations
B)the Internet
C)departing employees
D)educational institutions
E)all of the choices
Q2) Employees are likely to be loyal to their employer only if they believe the organization values them.Nevertheless,there may be generational differences in the extent to which workers plan to spend their careers with their current organizations.
A)True
B)False
Q3) When applicants lack necessary skills and aptitudes to be successful,additional resources must be spent in all of the following areas EXCEPT:
A)training and development
B)employee relations practices
C)operations management
D)employee communication systems
E)selection
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7
Chapter 6: Selection
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Sample Questions
Q1) Involving immediate supervisors in the interviewing process increases their commitment to,and sense of responsibility for,the new employee.
A)True
B)False
Q2) Employment tests that unintentionally discriminate against people:
A)are all right to use so long as the discrimination is unintentional
B)can violate the Canadian human rights act
C)are legal so long as they state that they are not following human rights legislation
D)are allowed for BFOQ situations
E)are only illegal if the discrimination is intentional
Q3) The Canadian Civil Liberties Association maintains that drug testing should be banned because:
A)Canadian society has a serious drug problem among blue collar workers
B)drug tests are not indicators of safe performance in the here-and-now as they only measure past drug use
C)it discriminates against the protected classes in the employment equity act
D)there is no evidence that drugs cause any harm
E)drug dependent users are not a protected class of employees
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Chapter 7: Orientation, Training and Development, and Career Planning
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Sample Questions
Q1) One advantage of role-playing as a training technique is that can create greater empathy and tolerance of individual differences.
A)True
B)False
Q2) Onboarding can reduce employee turnover,reduce errors,and increase productivity.
A)True
B)False
Q3) In selecting a particular training technique no one technique is always best,for there are always trade-offs between desired content,cost,and personal capabilities.
A)True
B)False
Q4) Human resource departments encourage career planning through all the following EXCEPT:
A)information
B)career education
C)job analysis
D)counselling
E)employee self-assessment
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Chapter 8: Performance Management
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Sample Questions
Q1) Comparative evaluation methods for performance appraisals can include:
A)rating scales
B)forced distributions
C)assessment centres
D)management by objectives
E)behaviourally anchored rating scales
Q2) The recency effect is NOT a performance evaluation bias that occurs in employee performance appraisals.
A)True
B)False
Q3) Many human resource specialists set performance standards arbitrarily in order that employees cannot take advantage of them to artificially improve their performance evaluations.
A)True
B)False
Q4) Performance appraisals include several variables including corporate culture,organizational benchmarks,and performance management.
A)True
B)False
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Chapter 9: Compensation Management
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Sample Questions
Q1) Piecework,bonuses,and commissions can all be considered types of individual incentive plans.
A)True
B)False
Q2) Wage-trend lines are plotted on a scattergram by using non-key jobs and then are used to determine wage rates for key jobs.
A)True
B)False
Q3) A systematic procedure to determine the relative worth or value of jobs is called:
A)job evaluation
B)job analysis
C)job standard measurement
D)performance evaluation
E)job intrinsic valuation determination
Q4) The first step in the point system of job evaluation is to determine compensable factors.
A)True
B)False
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Chapter 10: Employee Benefits and Services
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Sample Questions
Q1) The program designed to alleviate monetary problems when people are in transition from one job to another is called Employment Insurance.
A)True
B)False
Q2) Organizations cannot afford to treat employee benefits and services independent of direct compensation,especially since it is growing at:
A)twice the pace of wages and salaries
B)three times the pace of wages and salaries
C)equal pace to wages and salaries
D)slower pace than wages and salaries
E)a slow pace but is incredibly important issue to new employees
Q3) Flexible benefit programs can involve:
A)lower administrative costs
B)lower employee participation
C)increased obligation on behalf of the human resource department to communicate with employee's medical coverage
D)greater employee clarity about what benefits are offered
E)less involvement by the human resource department
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Chapter 11: Managing Employee Relations
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Sample Questions
Q1) Preventive discipline and corrective discipline are basically two names for the same thing.
A)True
B)False
Q2) As more employees use the Internet at work,issues that organizations need to consider include all the following,EXCEPT:
A)the rights of employers to monitor employee usage
B)the restriction of use to business purposes
C)concerns dealing with copyright
D)the posting or downloading of offensive or defamatory material
E)which insurance company to provide on line benefit access to
Q3) Good employee relations practices can reduce employment costs by:
A)increasing turnover and absenteeism among less effective employees
B)having employees take voluntary salary and wage cuts
C)reducing the number and size of rewards needed
D)offering an organization a recruiting advantage
E)improving workforce demographics
Q4) Consent is not a required principle under PIPEDA.
A)True
B)False
Page 13
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Chapter 12: Ensuring Health and Safety at the Workplace
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84 Flashcards
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Sample Questions
Q1) Although the situation in Canada may likely be somewhat different,in the United States workplace violence:
A)is the second-highest cause of workplace death for women
B)is the single-highest cause of all workplace deaths
C)appears large but studies show it to be a minor cause of injury and death in the workplace
D)is usually caused by the most productive and satisfied employees
E)surprisingly has little impact on such jobs as taxi drivers and service station attendants
Q2) With the growing emphasis on health and safety in the workplace,accident rates are no longer considered high.
A)True
B)False
Q3) One piece of legislation that details the elements of an industrial safety program and provides regulations for problems is the Canada Labour Code.
A)True
B)False
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Chapter 13: The Union-Management Framework
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Sample Questions
Q1) Successful companies have only one union representing their employees.
A)True
B)False
Q2) When negotiations break down between management and the union:
A)strike action becomes automatic
B)mediators are required to meet with the bargaining teams together
C)mediators are approved by the provincial Ministry of Labour
D)all jurisdictions provide for conciliation and mediation services
E)conciliators will order a strike
Q3) International unions are those whose headquarters are located outside of Canada.
A)True
B)False
Q4) Under current legislation,in all jurisdictions a decision of the labour relations board may be appealed to a court of law by the union,but not by the employer.
A)True
B)False
Q5) Unions are open social systems that are affected by their external environment.
A)True
B)False
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Chapter 14: Global Human Resource Management
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90 Flashcards
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Sample Questions
Q1) Predeparture training provides information on all of the following EXCEPT: A)procedures
B)place where the employee is going
C)people whom the new incumbent will encounter in the future
D)places the incumbent should avoid when going to for meals with clients
E)local customs
Q2) All global human resource management professionals have to be educated on the special skill requirements for expatriate candidates.
A)True
B)False
Q3) Domestic head offices continue to send in Parent Country Nationals (PCNs)as technical troubleshooters,structure reproducers,and general management operatives.
A)True
B)False
Q4) Relocation has been cited as one of the most stressful situations an employee can encounter.
A)True
B)False
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