Workforce Learning and Development
Mock Exam
Course Introduction
Workforce Learning and Development explores the strategies, theories, and practices used to enhance the skills, knowledge, and performance of employees within organizations. This course examines the roles of needs assessment, instructional design, training delivery, and evaluation in the development of effective learning programs. Students will analyze current trends in workplace learning, including the integration of technology, diversity and inclusion initiatives, and lifelong learning models. Through practical projects and case studies, participants will gain insights into how organizations align learning initiatives with business goals, foster a culture of continuous improvement, and support employee growth in a dynamic workforce landscape.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305 Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) The authors use the acronym KSA to refer to what?
A)Keep it Simple,and have the right Attitude
B)Knowledge,skills,and attitudes
C)Knowledge,strategy,and aptitude
D)Knowledge skills and abilities
Answer: B
Q2) The authors' use of attitudes rather than abilities as one of the three types of learning outcomes is based on
A) their bias toward attitudes.
B)the fact that abilities and attitudes are fairly similar.
C)the fact that abilities are redundant with knowledge and skills.
D)The fact that abilities are not learned.
Answer: C
Q3) Which of the following sources is an input to the analysis process?
A)The organization structure
B)Problematic operational areas
C)The people within the operational areas
D)Both B & C
E)All of the above
Answer: E
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Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) Force field analysis is a type of analysis used in a TNA.
A)True
B)False
Answer: False
Q2) The internal provider is a strategic training alternative whereby the training department provides all or most of the training for the organization.
A)True
B)False
Answer: True
Q3) OD interventions could be implemented more successfully if they included training where employees
A)Developed a common knowledge and skill base in the area of the intervention.
B)Understood group dynamics and became skilled at working within groups.
C)Understood and became skilled at using a common problem?solving model.
D)Both A & C.
E)All of the above.
Answer: E
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Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) The power that a group has over its members was first noted in which studies of the 1920's and the 1930's?
A)Watson studies
B)Hawthorne studies
C)Pajama factory studies
D)Group norm studies
Answer: B
Q2) Understanding needs theory is important in the training process because
A)Needs theory can help determine what kind of training design will be more effective.
B)Needs theory can provide insight into the attitudes of trainees.
C)Needs theory can help identify trainees' self efficacy.
D)All of the above.
Answer: A
Q3) A basic premise in Social Learning Theory is
A)A person can only learn by behaving in some way.
B)A person can learn merely through observation.
C)Events can be learned without being processed.
D)Consequences of behavior do not influence learning.
Answer: B
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Page 5
Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) In response to a TNA,the decision is to "change the job." This means
A)There are too many obstacles in the system the way the job is currently set up.
B)Feedback is not occurring in the present setup.
C)There is a KSA deficiency but training is not the most effective solution.
D)Rewards are not tied to high performance.
Q2) The _____ approach identifies the various work activities required to successfully perform a job.
A)PAQ
B)task-oriented
C)worker-oriented
D)Both A & C
Q3) ____A TNA is always required when employees in an organization need to be trained in a specific area such as sexual harassment.
A)True
B)False
Q4) If you determine there is a KSA deficiency,then the response is training.
A)True
B)False
Q5) Discuss the proactive approach and the reactive approach to TNA.
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26026
Sample Questions
Q1) When should the whole learning method be utilized?
Q2) "Using a standard climbing harness and spikes" is an example of what part of a learning objective?
A)Desired outcome
B)Condition
C)Standard
D)Requirement
Q3) One of the key determining factors for the successful transfer of training is supervisory support.
A)True
B)False
Q4) What is a "sit-in" and what are the conditions necessary for it to be effective?
Q5) To facilitate transfer,support from _________ should be incorporated into the training design.
A)Supervisors
B)Peers
C)Trainers
D)Both A & B
E)All of the above
Q6) Why are peer support and supervisor support important to the transfer process?
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) Which of the following learning processes identified in Social Learning Theory does the lecture,when done well,have the most impact on?
A)Symbolic rehearsal
B)Attention
C)Behavioral reproduction
D)Skill
Q2) In the lecture method,"summarizing" impacts on which aspect of retention?
A)Attention
B)Symbolic coding
C)Cognitive organization
D)Symbolic rehearsal
Q3) If you decided to use a case,the easiest way to obtain one is to develop it from scratch.
A)True
B)False
Q4) Discuss the different types of lectures and the differences between them.
Q5) The lecturette is an extensive presentation of material by the lecturer.
A)True
B)False
Q6) Define coaching and explain its relationship with the term mentoring.
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) ET is best at achieving what types of learning objectives?
A) knowledge objectives
B) skill objectives
C) attitude objectives
D)Both A & B
E)All of the above
Q2) ET has few trainee limitations
A)True
B)False
Q3) A "Learning Management System" for e-training
A)Is necessary for all e-training systems.
B)Is a form of programmed instruction.
C)Performs training-related administrative functions.
D)Is primarily used for Internet access to training.
Q4) The principles of programmed instruction
A)Are the same as intelligent tutoring.
B)Is the basis for Electronic Training.
C)Are a standalone method not conducive to being integrated with other methods.
D)Provide the trainee with information.
Q5) Describe how ET can facilitate the process of retention.
Page 9
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Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/26029
Sample Questions
Q1) The experiential learning model begins with A)A lecturette.
B)Practice.
C)A shared experience.
D)None of the above.
Q2) According to the text,the knowledge component of an effective trainer's KSAs is comprised of all BUT which of the following?
A)High level of self?efficacy
B)Organization
C)Adult learning process
D)Instructional methods
E)Subject matter
Q3) Good listening skills require practice because
A)We tend to believe we know what a person is going to say and often interrupt.
B)We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said.
C)Our hearing is deteriorating because of the noise generated in big cities.
D)Both A & B.
Q4) What is active listening and why is it necessary?
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/26030
Sample Questions
Q1) An inexpensive but effective way to determine if training transferred to the job is to ask trainees in a reaction questionnaire.
A)True
B)False
Q2) Outcome evaluation determines
A)The learning outcomes.
B)How well the training accomplished its goals.
C)How well the trainer covered the objectives.
D)None of the above.
Q3) Which of the following statements is true regarding learning outcomes?
A)There are two main categories,knowledge and skill.
B)To assess knowledge,you will need to develop a knowledge test.
C)Learning must be determined within the first 2 weeks after training.
D)It is sometimes useful to assess learning periodically during training.
Q4) When is the best time to evaluate training?
A)Immediately after training
B)A few days after training
C)3-6 months after training
D)It depends on each organization
Q5) Explain the four types of evaluation outcomes identified in the text.
Page 11
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/26031
Sample Questions
Q1) There is some evidence that sexual harassment charges can influence the value of a company's stock by
A)about half a percent.
B)between one and two percent.
C)between 5 and 30 percent.
D)there is no such evidence of an impact on stock price.
Q2) To be of some value,an orientation should be at least two to three days long.
A)True
B)False
Q3) Sexual harassment training is only necessary for management as non-management employees are not able to sexually harass given their position in the organization.
A)True
B)False
Q4) Some of the issues an orientation should cover are
A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) Explain both technical knowledge and skills,and interpersonal knowledge and skills.
Q2) Provide a list and a short explanation of the four interpersonal skills in which management styles are often addressed in training.
Q3) To understand a manager's development needs,you must first understand _____.
A)The strategic direction of the organization
B)The technology of the manager's unit
C)The structure of the manager's unit in relation to the rest of the organization
D)Both B & C
E)All of the above
Q4) When an executive is given a coach,it is a sign that the executive's job is in jeopardy.
A)True
B)False
Q5) When using job rotation for employee development,it isn't necessary to use the Training Process Model in the text.
A)True
B)False
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