Workforce Development Review
Questions
Course Introduction
Workforce Development explores the strategies, policies, and programs that equip individuals with the skills and competencies needed for successful employment in a dynamic labor market. This course examines approaches to aligning education, training, and industry needs; addresses the role of governmental and non-governmental organizations; and analyzes the impact of economic, technological, and demographic changes on workforce preparedness. Students will gain insight into best practices for building a skilled workforce, promoting inclusive opportunities, and fostering partnerships among stakeholders to support lifelong learning and sustainable employment outcomes.
Recommended Textbook
Employee Training and Development 5th Edition by Raymond A. Noe
Available Study Resources on Quizplus
13 Chapters
701 Verified Questions
701 Flashcards
Source URL: https://quizplus.com/study-set/2691
Page 2
Chapter 1: Introduction to Employee Training and Development
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/53714
Sample Questions
Q1) The labor force participation rate of people 55 and over will decrease between now and 2016.
A)True
B)False
Answer: False
Q2) are a systematic guide for developing training programs.What are the assumptions underlying use of any instructional system design?
Answer: Training design is effective only if it helps employees reach instructional or training goals and objectives.
Measurable learning objectives should be identified before the training program begins. Evaluation plays an important part in planning and choosing a training method,monitoring the training program,and suggesting changes to the training design process.
Q3) Noe argues in Chapter One that human resources are the most important resource a company uses to gain a competitive advantage.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Strategic Training
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/53713
Sample Questions
Q1) Noe argues that providing _____ training gives organizations a competitive advantage.
A)on-line
B)instructor-led
C)tacit knowledge
D)explicit knowledge
Answer: C
Q2) Strategic development initiatives are very similar across companies since they represent best practices.
A)True
B)False
Answer: False
Q3) Training is centralized in the corporate university model.
A)True
B)False
Answer: True
Q4) The first step in creating a corporate university is to develop metrics.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Needs Assessment
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/53712
Sample Questions
Q1) The first step in developing a competency model is:
A)identifying jobs,positions and job families.
B)conduct business and strategy analysis.
C)select needs assessment strategy.
D)identify effective and ineffective job performers.
Answer: B
Q2) In practice,organizational,person and task analyses are not conducted in any particular order.
A)True
B)False
Answer: True
Q3) (p.127-28. )All of the following are true for competency models except they:
A)identify the differences across jobs,occupational groups or organizational levels.
B)focus on how work is done.
C)link competencies to an organization's goals.
D)are particularly useful for generating requirements for employee selection.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Learning:Theories and Program Design
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/53711
Sample Questions
Q1) Differences between traditionalists,baby boomers,Gen Xers and millenniums are well-established and research shows training methods for one group will not work for other age groups.
A)True
B)False
Q2) Learning is a permanent change in human capabilities that is not the result of growth processes.
A)True
B)False
Q3) _____ refers to the physical,intellectual and emotional characteristics of the environment in which learning is to occur.
A)Context
B)Stimuli
C)Instruction
D)Training context
Q4) A good training objective should only describe performance that can be observed.
A)True
B)False
Q5) What characteristics are necessary for effective practice?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Transfer of Training
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/53710
Sample Questions
Q1) Externalization is the process of sharing tacit knowledge in its original form as tacit knowledge.
A)True
B)False
Q2) Self-management ____________
A)refers to one's attempt to eliminate the need for a manager.
B)is important because employees want to be treated as individuals.
C)is important because managers have too much to do.
D)involves controlling ones behavior and applying new skills on the job.
Q3) Planning for transfer is best done after training occurs since trainees' knowledge and abilities are known.
A)True
B)False
Q4) All of the following are true regarding a learning organization except ______
A)learning at the group and organizational level is the primary focus.
B)training processes are aligned with company goals.
C)training is viewed as part of a system to create human capital.
D)it has a capacity to adapt and change.
Q5) What is self-management,why is it important and what components should a self-management program contain?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Training Evaluation
Available Study Resources on Quizplus for this Chatper
57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/53709
Sample Questions
Q1) If the examination for this course contains some questions about geography,the test is ________ as an assessment of your knowledge of training and development.
A)contaminated
B)deficient
C)discriminatory
D)unreliable
Q2) If the trainee group and control group can be assumed to similar levels of knowledge,behavior and results prior to training,the most efficient evaluation design is
A)posttest only
B)posttest only with comparison group
C)time series
D)Solomon four-group
Q3) Which of the following is not a threat to internal validity?
A)characteristics of the company
B)reaction to the pretest
C)trainees who drop out of the study or leave the organization
D)regression to the mean
Q4) Explain the steps in calculation ROI.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Traditional Training Methods
Available Study Resources on Quizplus for this Chatper
57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/53708
Sample Questions
Q1) Six Sigma and black belt training involves apprenticeship training.
A)True
B)False
Q2) For motor skills,behavior modeling has better transfer than __________.
A)simulations
B)video
C)O-J-T
D)apprenticeships
Q3) All of the following are strategies of team training except ____________
A)team leader.
B)orientation.
C)cross.
D)coordination.
Q4) Five different steps were listed for the process of case development.List them.
Q5) Your company is considering using a self-directed learning.Your boss has asked,"What are the steps that are involved in putting self-directed learning in place?" What are the advantages and disadvantages of self-directed learning?
Q6) A statement of the basic components of O-J-T is:Tell,Show,Do,Review.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: E-Learning and Use of Technology in Training
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/53707
Sample Questions
Q1) The major difference between internet-based training and intranet-based training is
A)access to the internet is restricted to employees
B)access to an intranet is restricted to employees
C)the intranet allows for a higher degree of learner control
D)negligible,both terms are used interchangeably
Q2) ________ is the computer-based,three-dimensional virtual classroom.
A)Second Life
B)Avatar
C)I Pod Touch
D)Web 2.0
Q3) College Pizza advertises 100 different pizzas.To maintain quality,cope with high turnover and the many combinations of pizza,a video monitor displays step-by-step procedures for making each combination.This is an example of _____________.
A)CBT
B)EPSS
C)Expert system
D)Doughware
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Employee Development
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/53706
Sample Questions
Q1) Among married couples,the spouse's willingness to move is the most important influence on whether an employee will accept a transfer.
A)True
B)False
Q2) _____________ allows employees to take full-time,temporary operational roles at another company.
A)A transfer
B)Employee exchange
C)Temporary assignment
D)An externship
Q3) Companies that have evaluated their tuition aid reimbursement programs have found they accomplish all except ________
A)increase retention rates.
B)lead to reduced development costs.
C)increase employees' readiness for promotion.
D)improve job performance.
Q4) Participation in training is voluntary.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Special Issues in Training and Employee Development
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/53705
Sample Questions
Q1) Which of the following is not an example of a situation that may result in legal action?
A)Failing to provide adequate training.
B)Requiring attendance in training employees may find offensive.
C)Failure to ensure equal treatment during training.
D)Requiring trainees travel offsite for training.
Q2) _______ is a unique,comprehensive database and directory of occupational titles,worker competencies,and job requirements and resources.
A)O*NET
B)HRIS
C)The Department of Labor Job Bank
D)The Workforce Investment Act data base
Q3) Surveys of diversity training efforts have found all except _____
A)the most common area addressed is the pervasiveness of stereotypes,assumptions and biases.
B)over 50% of respondents report programs have a long term effect.
C)three-fourths of respondents leave training with a positive attitude toward diversity.
D)fewer than one-third of companies do a long-term evaluation.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Careers and Career Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/53704
Sample Questions
Q1) Sixty percent of all age groups rated __________ as reasons for staying with a company.
A)time and flexibility
B)high-wages
C)child care and health care
D)challenging and meaningful work
Q2) The manager's role in career management includes:appraiser,referral agent and advisor.
A)True
B)False
Q3) Generation X employees are willing to change jobs to acquire new skills and experience.
A)True
B)False
Q4) The second step of the career management process is ______.
A)reality check
B)self-assessment
C)action planning
D)goal setting
Q5) Why should companies help employees manage their careers?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Special Challenges in Career Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/53703
Sample Questions
Q1) A reduction is an employee's competence resulting from lack of knowledge of new work processes,techniques,and technologies that have developed since the employee completed his or her education is known as A)flextime.
B)job sharing.
C)plateauing.
D)obsolescence.
Q2) Which of the following should NOT be included in an effective orientation program?
A)Introduction to peers and facilities.
B)Introduction to performance requirements.
C)Introduction to the company.
D)Extensive review retirement policies with human resource representatives.
Q3) The most challenging work option for organizations is ___________.
A)job sharing
B)telecommuting
C)compressed work week
D)hoteling
Q4) What is plateauing? What are the causes of pleateauing? What are some ways to prevent it?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: The Future of Training and Development
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/53702
Sample Questions
Q1) A company that rents out access to software for specific applications is called
A)application process engineering.
B)Internet service provider.
C)application service provider.
D)outsource service provider.
Q2) 36.Reengineering applies only to the administration of training,not to program development.
A)True
B)False
Q3) ___________ is a mapping tool that can be used to reduce costs and improve communications within an organization.
A)RID
B)Protean career analysis
C)O*NET
D)Social network analysis
Q4) Data-entity relationship diagrams are used in the reengineering process to illustrate the relationship between functions within the company and how well they share data.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15