Training and Development Test Questions
Course Introduction
This course explores the essential concepts, methods, and practices involved in training and developing employees within organizations. Students will examine the training cycle, from needs assessment and program design to implementation and evaluation, while also considering contemporary issues such as digital learning, diversity, and global workforce development. Through case studies and hands-on exercises, participants will gain practical skills in creating effective training programs, measuring outcomes, and supporting career development to enhance both individual and organizational performance.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
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Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74615
Sample Questions
Q1) Information technology impacts HRM practices in several important ways.Which of the following is one such way?
A)Paper waste from employee files is drastically decreased.
B)Convenience in general has increased.
C)Employee recording of all types is carried out much faster.
D)Many HR functions can now be considered "self-serve."
Answer: D
Q2) Which of the following is a key responsibility of the human resources manager?
A)ensuring the credit rating of the organization
B)balancing the organization's accounts
C)policy formulation and implementation
D)securing new markets
Answer: C
Q3) What is the changing nature of the HR manager's role increasingly focused on?
A)policy formulation
B)international issues
C)privacy issues,global management issues,HR planning,and downsizing issues
D)basic practices like staffing,but also policy development,employee advocacy,and advice
Answer: D
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Chapter 2: Strategy and Human Resources Planning
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/74608
Sample Questions
Q1) What is the difference between trend analysis and management forecasts?
A)Trend analysis is used to analyze the business environment and management forecasts predict labour needs.
B)Trend analysis uses organizational indexes and management forecasts utilize statistical techniques.
C)Trend analysis is quantitative and management forecasts are qualitative.
D)Trend analysis has proven success and management forecasts have major shortcomings.
Answer: C
Q2) As part of the SWOT analysis,the internal analyses of the firm would include an analysis of which of the following?
A)opportunities
B)strategy
C)threats
D)weaknesses
Answer: D
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4
Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) An example of a BFOQ for age is the argument that a younger employee will project a better,more energetic image to the public.
A)True
B)False
Answer: False
Q2) The Canadian Human Rights Commission (CHRC)must accept all complaints except those not filed within a prescribed period of time.
A)True
B)False
Answer: False
Q3) What is the first step in the employment equity implementation process?
A)conduct a strategic discrimination gap analysis
B)establishment of a workplan
C)employment systems review
D)senior management commitment
Answer: D
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) What is a key advantage of division of labour in organizations?
A)improved efficiency
B)less need for managers
C)greater creativity
D)increased employee autonomy
Q2) What is the concept called when "the interaction and outcome of team members are greater than the sum of their individual efforts"?
A)optimal performance
B)positive culture
C)energy
D)synergy
Q3) Job design should facilitate the achievement of organizational goals while recognizing the capabilities and needs of those who are to perform it.
A)True
B)False
Q4) Discrepancies between knowledge,skills,and abilities (KSAs)and job requirements provide clues to training needs.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74605
Sample Questions
Q1) When Mark applied for a job as an engineer in a small town in Northern Canada,he was told that the pay was good,but that it can be very lonely and cold in the winter.Which of the following approaches to recruiting is the employer using?
A)realistic job preview
B)balanced scorecard
C)balanced recruiting
D)negative/positive job assessment
Q2) Which of the following is a characteristic of a tight labour market?
A)high unemployment
B)low unemployment
C)declining compensation rates
D)low productivity
Q3) A dual career path is for couples who are both working professionals in the same field.
A)True
B)False
Q4) Describe the five stages of career development,particularly stages one and two,and briefly describe what stages three through five have in common.
Q5) What can managers do to improve the effectiveness of external recruitment?
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Chapter 6: Employee Selection
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Concurrent validity involves testing applicants and obtaining criterion data after they have been on the job for some indefinite period.
A)True
B)False
Q2) What does a selection ratio of .9 mean?
A)It means 90 percent of the applicants applying to the position will be hired.
B)It means 10 percent of the applicants applying to the position will be hired.
C)It means 9 percent of the applicants applying to the position will be hired.
D)It means 1 percent of the applicants applying to the position will be hired.
Q3) The premise of a behavioural interview is that "past performance is the best predictor of future performance."
A)True
B)False
Q4) It is estimated that at least 30 percent of applicants stretch the truth on their résumés.
A)True
B)False
Q5) Identify and explain the five primary types of employment tests.
Q6) Define the concepts of reliability and validity.
Page 8
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74603
Sample Questions
Q1) Which of the following best describes orientation programs?
A)The impact of an orientation program on new employees does not last a long time.
B)There is no need for coordination between line and staff managers when it comes to orientation programs.
C)Careful planning of orientation activities is essential.
D)The most popular approach to orientation involves allowing new employees to be oriented by their peers.
Q2) Which of the following tasks would be most conducive to whole-versus-part learning?
A)for a tennis professional: teaching a tennis lesson
B)for a cake decorator: putting a customer's name on a birthday cake
C)for a shoe salesperson: finding a certain pair of shoes in the stockroom
D)for a grocery store cashier: looking up the register code for a grocery item
Q3) Identify and briefly describe the four criteria available to evaluate training.
Q4) The distinction between simulation and simple computer-based training is blurring due to advances in information technology.
A)True
B)False
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Page 9
Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Internal customers are the most important source of valuable performance information for both developmental and administrative purposes.
A)True
B)False
Q2) Which of the following is an important weakness of 360-degree feedback?
A)In cases where feedback is not positive,it has been shown to increase voluntary turnover.
B)It is hard to know what to conclude if the evaluation results in conflicting opinions.
C)The quality of information is not as good as other types of evaluation systems.
D)The training can be demoralizing because it is so intense.
Q3) Dividing the evaluation interview into two sessions,one for the performance review and the other for the employee's growth plans,is a good strategy to improve communication between the parties.
A)True
B)False
Q4) What are the four basic considerations for establishing performance standards?
Q5) Identify and discuss the two general purposes of performance evaluation.
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Chapter 9: Managing Compensation
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Pay equity is covered only under federal jurisdiction.
A)True
B)False
Q2) Competence-based pay systems represent a fundamental change in the attitude of management regarding how work should be organized and how employees should be paid for their work efforts.
A)True
B)False
Q3) Assume Microsoft wants to link its overall organizational strategy to its wage and benefit policies in the strategic plan.How can the company best do this?
A)through the development of better performance standards
B)through following federal strategic planning legislation
C)through adhering to Harvard University's Professor Porter model
D)through formalized compensation goals
Q4) What types of jobs are usually evaluated using the Hay profile method?
A)executive and managerial
B)administrative and technical
C)information technology and manufacturing
D)sales and accounting
Q5) Briefly explain the different job evaluation systems.
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Chapter 10: Pay for Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74614
Sample Questions
Q1) Employees working under a standard hour plan are paid on the basis of a predetermined time allowed to finish the job.
A)True
B)False
Q2) When is employee compensation referred to as variable pay?
A)when employee pay is linked to performance
B)when employer costs vary with the incentives offered
C)when employee pay varies with market pay
D)when employee pay is comprised of varying components
Q3) Employers use stock ownership incentive plans to increase employee "ownership" in the company.
A)True
B)False
Q4) Which of the following is a key condition for the success of merit pay raises?
A)The amount must be fairly substantial.
B)Employees must work in teams.
C)The performance goals must be tough to achieve.
D)The raise should be awarded every two months.
Q5) Identify the principal methods for compensating salespeople and the advantages of each method.
Page 12
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Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
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Sample
Questions
Q1) Many employers now offer additional health care benefits such as dental and prescription drug coverage.
A)True
B)False
Q2) Which of the following is related to the recent use of employee assistance programs (EAPs)in Canada?
A)They are increasing in use.
B)They are decreasing in use.
C)They add no costs to the employer.
D)They are not geared for dealing with emotional problems.
Q3) Which of the following is NOT a benefit of family-friendly programs?
A)improving productivity
B)reducing tardiness
C)increasing the risk of unionization
D)reducing employee absenteeism
Q4) Canadian employees may retire at age 45 and begin drawing a reduced pension from CPP/QPP and other sources such as RRSPs.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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Sample Questions
Q1) A supervisor's primary obligation to employee safety is to communicate safety standards and train employees in safe practices.
A)True
B)False
Q2) Improved employee health is associated with lower levels of absenteeism and increased efficiency.
A)True
B)False
Q3) An employee's supervisor is the primary source of safety-related information.
A)True
B)False
Q4) Penalties for violations of health and safety regulations include substantial fines,as well as jail terms.
A)True
B)False
Q5) If at all possible,one should avoid stress.
A)True
B)False
Q6) List and describe techniques for coping with stress.
Page 14
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Chapter 13: Employee Rights and Discipline
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Sample Questions
Q1) A peer-review system,also called a "complaint committee," is composed only of people whose jobs are similar to the person appearing before the board.
A)True
B)False
Q2) It is standard practice for employers and contingent employees to utilize formal employment contracts.
A)True
B)False
Q3) Which of the following best describes alternative dispute resolution mechanisms?
A)They are used only in unionized organizations.
B)They will likely replace the need for grievance procedures.
C)They are used in nonunion organizations.
D)They are forms of progressive discipline.
Q4) Whatever the reason for dismissal,it should be done with primary concern for the organization.
A)True
B)False
Q5) What are some of the pros and cons of "open-door" policies?
Q6) What is progressive discipline? How does it differ from positive discipline?
Page 15
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) ABC Inc.has exclusive rights,as reflected in the collective agreement,to hire senior staff.What is the term used for such exclusive rights?
A)management rights
B)human rights
C)management power
D)collective bargaining rights
Q2) What is the arbitrator's responsibility in a dispute?
A)to interpret the intent of the labour agreement
B)to get the parties to work together to solve their differences
C)to mandate how the grievance will be resolved
D)to decide the case without passing judgment
Q3) Good faith bargaining requires that employers and union counterparts be willing to meet at any time and reasonable place to discuss proposals.
A)True
B)False
Q4) A union will not usually take a weak case to arbitration for fear of losing member support.
A)True
B)False
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Chapter 15: International Human Resources Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74609
Sample Questions
Q1) What is a global compensation system?
A)a system where employees for a multinational firm in different countries are paid exactly the same
B)a system where host-country employees are paid similarly to employees in the home country
C)a system where expatriates are paid at the global rates for their services
D)a system where expatriates enjoy the balance-sheet approach to their pay
Q2) Many farm workers come to Canada to work during the summer period.What is the name of the document issued by the government granting authority to these farm workers to seek employment in Canada?
A)a short stay permit
B)an H2 visa
C)a work permit
D)a passport
Q3) Some of the advantages of using home-country nationals for overseas managerial assignments are that the talent is already available within the organization and that the organization can have greater control.
A)True
B)False
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Page 17