Training and Development Question Bank
Course Introduction
This course provides an in-depth exploration of the principles, methods, and processes involved in employee training and development within organizations. Students will examine needs assessment, instructional design, training delivery methods, and the evaluation of training effectiveness. Topics include adult learning theories, on-the-job and off-the-job training, e-learning, leadership development, and the role of training in career progression and organizational effectiveness. Case studies and practical exercises will help students develop skills to design, implement, and assess impactful training and development programs suitable for diverse workplace settings.
Recommended Textbook
Human Resource Management 14th Edition by Dean Mondy
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14 Chapters
2100 Verified Questions
2100 Flashcards
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Page 2
Chapter 1: Human Resource Management: An Overview
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Raj,a software engineer,recently met with his manager for a review and evaluation of Raj's performance over the last six months.In which of the following did Raj most likely participate?
A) performance management
B) performance appraisal
C) organizational appraisal
D) succession planning
Answer: B
Q2) Lee Shultz,the operations manager for Acme Bolts,has just learned that an experienced arc welder has resigned.He contacts the manager of human resources,Reba Cole,asking her to send him some qualified welders for him to interview.In this case,________.
A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives
Answer: D
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3
Chapter 2: Business Ethics and Corporate Social Responsibility
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150 Flashcards
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Sample Questions
Q1) What is the status of global CSR since the recession of 2008-2010?
Answer: The question being asked is,"Can firms competing in the global environment continue the lowest possible production costs while still being in compliance with national laws and also be socially responsible?" The global business world often judges management primarily on protecting the firm's bottom line.Hence,it may be easy to be socially responsible in a prospering economy but more difficult when the economy is bad.
There is a growing recognition among leading global CSR organizations that the first 15 years of CSR efforts have produced mixed results,and that significant changes will have to be made if CSR is to be anything more than an expensive exercise in "reputational management." Dan Rees,director of the UK's Ethical Trading Initiative,said,"CSR in general has become a bit of a victim of its own hype we have to stop pretending that companies in and of themselves can on their own transform industrial relations in foreign lands." However,a recent study does not fully support these conclusions.In the study on global CSR conducted during the economic breakdown,44 percent believe that CSR policies will be applied more often as a result of the crisis,28 percent think that the real meaning of CSR will change in the framework of the new conditions,and 22 percent believe that the crisis will have a negative impact on CSR.
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Page 4
Chapter 3: Equal Employment Opportunity, Affirmative
Action, and Workforce Diversity
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which Executive Order amended EO 11246 and changed the word creed to religion and added sex discrimination to the other prohibited items?
A) EO 11838
B) EO 10988
C) EO 11375
D) EO 11102
Answer: C
Q2) According to diversity experts,diversity management requires employers to do all of the following EXCEPT ________.
A) develop patience
B) keep an open mind
C) maintain a quota system
D) cultivate cultural awareness
Answer: C
Q3) Polls show that only 40 percent of Americans favor equal employment rights for gay people.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) In a brief essay,discuss how technological tools,such as O*NET and HR databases,benefit HR managers.
Q2) ABC Manufacturing is financially struggling during an economic downturn.As a result,HR and managers are evaluating every position at ABC to determine the ones that the firm cannot survive without and continuing to hire only for those positions.ABC is most likely implementing a smart freeze.
A)True
B)False
Q3) In a brief essay,explain the difference between job enrichment and job enlargement.
Q4) When pay differences exist,________ can be used to show whether jobs are substantially equal in terms of skill,effort,responsibility,or working conditions.
A) job specifications
B) job descriptions
C) performance analyses
D) specification descriptions
Q5) According to experts,the tenure for CEOs is lengthening.
A)True
B)False
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Chapter 5: Recruitment
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150 Flashcards
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Sample Questions
Q1) Mobile recruiting involves holding job fairs,offering internships,hosting open houses,and visiting community colleges and vocational schools.
A)True
B)False
Q2) Which of the following is NOT an external recruitment source?
A) universities
B) employee databases
C) military personnel
D) self-employed workers
Q3) A poorly conceived recruitment process could undermine the ________.
A) ability to motivate employees to perform their jobs well
B) reputation of the firm
C) training and development needs assessment activities
D) selection process
Q4) Online job boards are the most effective method used by employers such as Microsoft and Southwest Airlines to identify top performers.
A)True
B)False
Q5) What is recruitment? How do labor market conditions affect recruitment?
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Chapter 6: Selection
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Sample Questions
Q1) When everyone scoring a test obtains the same results,the test is said to be
A) reliable
B) objective
C) valid
D) consistent
Q2) What process conveys positive and negative job information to the applicant in an unbiased manner?
A) advancement related preview
B) career related preview
C) job-related preview
D) realistic job preview
Q3) Personality tests assess an applicant's traits and temperaments and help firms determine an individual's leadership and teamwork skills.
A)True
B)False
Q4) What type of information should be included in a résumé? How have applicant-tracking systems altered the way résumés are written?
Q5) How are companies using LinkedIn in their recruitment efforts?
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Chapter 7: Performance Management and Appraisal
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Sample Questions
Q1) What is the difference between performance management and performance appraisal? What is the relationship between the performance management and performance appraisal?
Q2) Some companies use the forced distribution system because of its popularity among most managers and HR professionals.
A)True
B)False
Q3) According to the Uniform Guidelines and the court system,job-relatedness is the essential element in evaluation criteria for performance appraisals.
A)True
B)False
Q4) Managers at A-1 Enterprises use the rating scales method to evaluate employee performance.Ratings are based on factors such as attitude,loyalty,and personality.What is the most likely problem with this type of performance appraisal system?
A) leniency
B) lack of objectivity
C) strictness
D) central tendency
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Chapter 8: Training and Development
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150 Flashcards
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Sample Questions
Q1) In-basket training is primarily used to train administrative assistants how to use office equipment.
A)True
B)False
Q2) A takeoff on e-learning is the ________ that uses a web-based platform to deliver live,instructor-led training to geographically dispersed learners.
A) computer based training
B) virtual instructions
C) live virtual classroom
D) programmed instruction
Q3) What is the first step in the training and development process?
A) determine specific T&D needs
B) establish specific T&D objectives
C) select training methods
D) select appropriate media
Q4) What is behavior modeling? What tools and delivery systems are available to firms that use behavior modeling for training and development purposes?
Q5) What is a career? What is career planning?
Q6) What is the purpose of a corporate university?
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Chapter 9: Direct Financial Compensation Core Compensation:
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Sample Questions
Q1) Compare and discuss skill-based and competency-based systems of pay.
Q2) Which tool is frequently used by managers to determine the appropriate number of pay grades for a company?
A) bar graphs
B) pie charts
C) flow charts
D) scatter diagrams
Q3) Piecework is an incentive pay plan where employees are paid for each unit they produce.
A)True
B)False
Q4) Pay grades and pay ranges are frequently used in the job-pricing process.
A)True
B)False
Q5) Which Act establishes a minimum wage,requires overtime pay and record keeping,and provides standards for child labor?
A) Davis-Bacon Act
B) Walsh-Healy
C) Norris-LaGuardia Act
D) Fair Labor Standards Act (FLSA)
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Chapter 10: Indirect Financial Compensation Employee
Benefits:
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Hazard pay and shift differential pay are types of ________.
A) customized benefits
B) overtime pay
C) voluntary benefits
D) premium pay
Q2) A 401(k)plan is a defined benefit plan in which employees may defer income up to a maximum amount allowed.
A)True
B)False
Q3) Sara works from midnight until 8:00 a.m.as a technician at a manufacturing facility and earns an extra $3.00 per hour for the inconvenience.Which of the following does Sara most likely receive?
A) supplemental wage pay
B) shift differential pay
C) overtime pay
D) hazard pay
Q4) With a heterogeneous workforce,employers are having to be more flexible.How are employers using customized benefits plans and flextime to meet the needs of today's employees?
12
Q5) What are the advantages and disadvantages of offering sabbaticals to employees?
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Chapter 11: Labor Unions and Collective Bargaining
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Sample Questions
Q1) A machinists union and an employer are involved in collective bargaining.The bargaining issues have already been determined.What is the most likely next step in the process?
A) ratifying an agreement
B) preparing for negotiations
C) negotiating an agreement
D) overcoming breakdowns
Q2) Beachhead demands are ones that the union anticipates receiving from management during initial negotiations.
A)True
B)False
Q3) When employees become highly dissatisfied in their jobs,unions ________.
A) recommend that employees who are dissatisfied express their concerns to management
B) recommend that all employees express their concerns to management
C) recommend that employees consider the advantages of union membership as a means of solving the sources of dissatisfaction
D) recommend that dissatisfied employees inform management of their intentions to join a union
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Page 13
Chapter 12: Internal Employee Relations
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Sample Questions
Q1) All of the following are most likely identified during exit interviews EXCEPT ________.
A) management weaknesses
B) appropriate corrective action
C) effective disciplinary procedures
D) training and development needs
Q2) Naomi,a data analyst at a consulting firm,has an abusive manager.To which of the following should Naomi most likely turn for confidential,informal advice?
A) mediator
B) attorney
C) arbitrator
D) ombudsperson
Q3) when two parties agree to participate in mediation,approximately ________ of the cases are settled.
A) 35%
B) 55%
C) 75%
D) 96%
Q4) How do employers benefit from outplacement and offboarding?
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Page 14
Chapter 13: Employee Safety, Health, and Wellness
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Sample Questions
Q1) Which of the following is most likely to reduce the risk of developing carpal tunnel syndrome?
A) resting the hand and wrist in a neutral position
B) performing similar activities regularly each day
C) positioning computer monitors above eye level
D) keeping keyboards below elbow level
Q2) Melanie,a sales representative at a pharmaceutical firm,periodically experiences mild stress associated with her job.Which of the following is the most likely result of this stress?
A) improved productivity
B) poor work attendance
C) decreased job performance
D) increased depression
Q3) Burnout can be dealt with in all of the following ways EXCEPT ________.
A) seeking additional on-the-job interests
B) setting realistic expectations
C) workload reduction
D) using relaxation techniques in the workplace
Q4) Define burnout and discuss its warning signs.How can burnout be prevented?
Q5) Why do firms offer wellness programs and employee assistance programs?
Page 15
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Chapter 14: Global Human Resource Management
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150 Flashcards
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Sample Questions
Q1) Which of the following countries prohibits collective bargaining for textile workers?
A) Canada
B) Chile
C) Sweden
D) United States
Q2) Language,culture,and history are addressed during which stage of expatriate preparation and development?
A) pre-move orientation
B) repatriation orientation
C) continual development
D) repatriation training
Q3) The development process for expatriate employees should start ________.
A) on an as-needed basis
B) after they have begun the global assignment
C) as soon as they have been selected
D) during the recruitment process
Q4) The United States has a goal of doubling exports in five years.
A)True
B)False
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