Training and Development
Mock Exam
Course Introduction
This course provides a comprehensive overview of the principles and practices of employee training and development within organizations. Students will explore the processes involved in assessing training needs, designing effective training programs, implementing learning initiatives, and evaluating outcomes. Topics include adult learning theories, instructional design models, methods for delivering training, technology in training, and strategies for supporting ongoing professional development. Through practical assignments and case studies, students will gain the skills necessary to contribute to the growth and performance of individuals and organizations.
Recommended Textbook
Human Resource Management 11th Edition by Leslie W. Rue
Available Study Resources on Quizplus
19 Chapters
1140 Verified Questions
1140 Flashcards
Source URL: https://quizplus.com/study-set/3152 Page 2
Chapter 1: Human Resource Management: a Strategic Function
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62414
Sample Questions
Q1) Spending more time with the line people,keeping a hand on the pulse of the organization,and learning to calculate costs and solutions in hard numbers are all suggestions that help human resource managers:
A) become more familiar with their businesses.
B) focus solely on their functional area.
C) play a limited role in strategic and policy-making activities.
D) take a moralistic approach when dealing with operating managers.
Answer: A
Q2) ____ can be defined as "the raw material from which information is developed and it is composed of acts that describe people,places,things,or events that have not been interpreted."
A) Communication
B) Data
C) Knowledge
D) Metrics
Answer: B
Q3) Information is the raw material from which data is developed.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Equal Employment Opportunity: The Legal Environment
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62413
Sample Questions
Q1) An Ohio county agency denied disability benefits to an employee who had been laid off at age 61 because its disability plan cuts off at age 60.This case resulted in which of the following acts?
A) The Age Discrimination in Employment Act
B) The Civil Rights Act
C) The Rehabilitation Act
D) The Older Workers Benefit Protection Act
Answer: D
Q2) Explain the terms disparate treatment and disparate impact.What is the difference between the two?
Answer: Disparate treatment refers to intentional discrimination and involves treating one class of employees differently from other employees.Disparate impact refers to unintentional discrimination and involves employment practices that appear to be neutral but adversely affect a protected class of people.Thus,the difference between the two is that disparate treatment refers to intentional discrimination whereas disparate impact refers to unintentional discrimination.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Implementing Equal Employment Opportunity
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62412
Sample Questions
Q1) When the proportion of minorities and women employed by an organization equals the proportion in the organization's relevant labor market,the situation is known as ____.
A) underutilization
B) employment parity
C) concentration
D) organizational agility
Answer: B
Q2) In the case of <i>City of Philadelphia v.Pennsylvania Human Relations Commission</i>,the court restricted the employment of youth supervisors to persons of the same sex as those being supervised.This decision is based on which of the following concepts?
A) Bona fide occupational qualification
B) Affirmative action plan
C) Occupational parity
D) Reverse discrimination
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and Design
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62411
Sample Questions
Q1) Briefly describe a results-only work environment (ROWE)?
Q2) A group of similar jobs forms a task.
A)True
B)False
Q3) Pertinent information relating to the nature of a specific job is determined via
A) career planning
B) job analysis
C) succession charting
D) job sharing
Q4) With which of the following flexible work arrangements is the potential disadvantage of fatigue typically associated?
A) Job sharing
B) Condensed work week
C) Crowdsourcing
D) Telecommuting
Q5) A position may be held by more than one person.
A)True
B)False
Q6) What are the advantages of job specialization?
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Human Resource Planning
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/62410
Sample Questions
Q1) Which of the following approaches for reducing human resource costs involves demoting an employee,downgrading job responsibilities,or a combination of the two?
A) Reclassification
B) Job rotation
C) Crowdsourcing
D) Voluntary resignation inducement
Q2) A ____ is a knowledge base developed over time by users with access to create and edit text on a site.
A) blog
B) cloud
C) web portal
D) wiki
Q3) The aim of the cascade approach to objective setting is to:
A) form a top-down planning mechanism.
B) involve all levels of management in planning.
C) limit the flow of information during planning.
D) exclude operating managers from the objective-setting process.
Q4) What are the various advantages of employing contingent workers?
Q5) Discuss strategy-linked human resource planning (HRP).
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Recruiting Employees
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/62409
Sample Questions
Q1) Which of the following statements is true about how equal employment legislation has influenced recruitment activities?
A) Expressing a preference for a female worker in a newspaper ad is acceptable if gender is a bona fide occupational qualification for the position.
B) Recruiting through employee referrals is recommended by the Equal Employment Opportunity Commission (EEOC).
C) Organizations are prohibited to advertise in media directed toward minorities and women.
D) As per the Equal Employment Opportunity Commission (EEOC) guidelines, employers should avoid contacting nontraditional recruitment sources.
Q2) When hiring from internal sources,____ usually plays a greater role in unionized organizations.
A) merit
B) prior performance
C) seniority
D) economic status
Q3) What are the various advantages of internal sources of recruitment?
Q4) What are organizational inducements in recruitment?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Selecting Employees
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62408
Sample Questions
Q1) An advantage of a structured interview is that it:
A) provides a more relaxed atmosphere when compared to an unstructured interview.
B) allows systematic coverage of all questions deemed necessary by an organization.
C) helps eliminate an interviewer's personal biases completely.
D) allows an employer to eliminate all the other steps in the employee selection process.
Q2) The split-halves method used to determine reliability of an employment test involves administering the test to a group of employees and later,usually in about two to four weeks,giving the same group the same test.
A)True
B)False
Q3) Which of the following tests is most likely to be administered while hiring people to fill assembly-line jobs?
A) Perception speed test
B) Verbal-aptitude test
C) Psychomotor test
D) Reasoning test
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Orientation and Employee Training
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62407
Sample Questions
Q1) A(n)____ is any directive or information that helps an employee perform a work component correctly,easily,and safely.
A) balanced scorecard
B) executive summary
C) key point
D) affirmative action plan
Q2) Which of the following topics should be covered during a departmental and job orientation program as opposed to during an organizational orientation program?
A) Organization, structure, and relationship of company and its branches
B) Performance standards and basis of performance evaluation
C) Managerial staff information
D) Retirement plans and options
Q3) A successful and widely accepted method for imparting training in organizations is to first give trainees a brief overview of the job as a whole and then divide it into portions for in-depth instruction.
A)True
B)False
Q4) Explain the two distinct levels of orientation.
Q5) Explain the purpose of classroom training.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Management and Organizational Development
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62406
Sample Questions
Q1) What are the various advantages and disadvantages of the case study method of training?
Q2) There are four basic methods used to determine management development needs: training needs survey,competency studies,performance analysis,and:
A) task analysis.
B) service gap analysis.
C) time-series analysis.
D) regression analysis.
Q3) Under which category of training objectives will cost per trainee be classified?
A) Instructional objectives
B) Organizational and departmental objectives
C) Individual performance and growth objectives
D) Environmental objectives
Q4) Competence studies are relatively slow and expensive.
A)True
B)False
Q5) A management inventory can be used to develop a management succession plan.
A)True
B)False
Q6) Define management development.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Career Development
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62405
Sample Questions
Q1) Managers acting as good career counselors should:
A) respect confidentiality and privacy.
B) design career plans for all individual employees.
C) help employees recognize their limitations based on their past experience.
D) develop a tendency to do most of the talking when counseling.
Q2) Individuals with high potential for advancement,but who perform below standard are classified as deadwood.
A)True
B)False
Q3) The primary responsibility for preparing individual career plans rests with the:
A) human resource manager.
B) employees.
C) organization.
D) supervisors.
Q4) A career plateau is defined as the point in a career where the likelihood of additional hierarchical promotion is very low.
A)True
B)False
Q5) Explain why it is necessary for employees to review career progress.
Q6) What is outplacement?
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Performance Management Systems
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62404
Sample Questions
Q1) ____ refers to the amount of energy (physical and/or mental)an individual uses in performing a task.
A) Ability
B) Interest
C) Agility
D) Effort
Q2) Management by objectives (MBO)requires that employees participate in the process of performance evaluation by helping to set objectives.
A)True
B)False
Q3) Which of the following is an effective practice for a manager to apply when conducting an employee's performance appraisal interview?
A) Evaluating the employee based on his or her personality
B) Concentrating on the employee's weaknesses
C) Knowing the employee's job description
D) Being as subjective as possible
Q4) List a few environmental factors that may act as performance obstacles.
Q5) Describe potential errors in performance appraisals.
Q6) Describe behaviorally anchored rating scales (BARS).
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: The Organizational Reward System
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62403
Sample Questions
Q1) ____are normally derived from an individual's involvement in certain activities or tasks.Job satisfaction and feelings of accomplishment are examples of this type of rewards.
A) Closed rewards
B) Explicit rewards
C) Intrinsic rewards
D) Open rewards
Q2) Which of the following rewards is often provided but not related to performance?
A) Bonus
B) Commission
C) Paid holiday
D) Incentive pay
Q3) The Davis-Bacon Act was passed in 1931.
A)True
B)False
Q4) Describe some issues that compensation policies must address.
Q5) List some of the considerations in the selection of organizational rewards.
Q6) Discuss job satisfaction and rewards.
Q7) Discuss the concept of pay secrecy.
Q8) Describe the different components of employee compensation.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Base Wage and Salary Systems
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62402
Sample Questions
Q1) Classes of jobs that for pay purposes are grouped on the basis of their worth to an organization are called:
A) pay slots.
B) pay ranges.
C) pay grades.
D) pay bands.
Q2) Noba Products Inc.has decided to take the total rewards approach to designing a base wage/salary structure.Which of the following will be true of Noba Products Inc?
A) The company will rely only on pay and benefits when developing a strategy to motivate employees.
B) The company will not be able to effectively engage a diverse workforce.
C) The company will place more emphasis on lower-cost rewards rather than compensation and benefits.
D) The company will provide a limited array of rewards to its employees.
Q3) In the point method of job evaluation,after the point scale has been agreed on,point values are derived for key jobs by examining the job descriptions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Incentive Pay Systems
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62401
Sample Questions
Q1) Incentive plans usually function in place of the base wage/salary structure.
A)True
B)False
Q2) Restricted stock plans normally require that an executive remain with a company for a number of years after the grant in order for him or her to cash them in.
A)True
B)False
Q3) Taurus Apparel Inc.uses a differential piece rate plan to reward good performance among its employees.In this incentive plan,the rate paid per unit produced is raised: A) after a given number of pieces have been produced. B) for each piece that exceeds standard quality. C) based on the performance of the least productive employee. D) with each piece produced.
Q4) Discuss group incentive plans.
Q5) Under an incentive stock option (ISO),a manager does not have to pay any tax until he or she sells the stock.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Employee Benefits
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62400
Sample Questions
Q1) Explain the purposes of the Employee Retirement Income Security Act (ERISA)and the Retirement Equity Act.
Q2) To make its compensation structure attractive,SatLight Inc.is initiating new fringe benefits to be included in the structure.Which of the following employee benefits is legally required?
A) Company-provided housing
B) State disability insurance
C) Interest-free loan program
D) Stock bonus plan
Q3) Disability insurance protects employees who experience long-term or permanent disability.
A)True
B)False
Q4) Describe workers' compensation.
Q5) Holidays that are observed at the discretion of the employee or employer are termed ____.
A) floating holidays
B) fixed holidays
C) unpaid holidays
D) unofficial holidays
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62399
Sample Questions
Q1) The Hazard Communication Standard ensures that the effects of hazardous substances be evaluated and communicated to employees who may be affected or exposed by these substances.
A)True
B)False
Q2) Widespread use of drugs other than alcohol is a relatively new phenomenon.
A)True
B)False
Q3) Which of the following guidelines is suggested for implementing a drug-testing program?
A) Assume employees are drug-free until proven otherwise.
B) Avoid using any type of urinalysis, even if they are high-quality techniques.
C) Publicize test results among other employees.
D) Ensure that those performing the tests know the identity of those being tested.
Q4) The Occupational Safety and Health Act applies only to employers with 1,000 or more employees.
A)True
B)False
Q5) Discuss work/life programs and wellness programs.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Employee Relations
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62398
Sample Questions
Q1) Impartiality in grievance arbitration is reflected in:
A) the even sharing of an arbitrator's fee by the involved company and the union.
B) an arbitrator's right to work outside the framework that the involved parties have negotiated in their collective bargaining agreement.
C) the effort made by courts to ensure that an arbitrator has never ruled on a similar case.
D) an arbitrator's power to subpoena witnesses or records.
Q2) Title VII of the Civil Rights Act prohibits the use of age as the basis of any employment condition.
A)True
B)False
Q3) ____ requires that management initially bear the burden of proof of wrongdoing in discipline cases and that the severity of the punishment must coincide with the seriousness of an offense.
A) Just cause
B) Due process
C) Class action
D) Duty of fair representation
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: The Legal Environment and Structure of Labor
Unions
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62397
Sample Questions
Q1) A state's position regarding the right-to-work provision is determined by:
A) the federal government's mandate.
B) a state's own law.
C) workers' votes under the National Labor Relations Board (NLRB) oversight.
D) each organization within a state.
Q2) Yellow-dog contracts were made illegal by the Sherman Anti-Trust Act.
A)True
B)False
Q3) Employees in the state of Arizona are protected under the right-to-work laws.What does this imply?
A) Employees are mandatorily required by the state to join a union.
B) No employer can terminate an employee based on poor performance.
C) Employees in unionized organizations are represented by a union even if they do not belong to the union.
D) Employers are required to support unions and their activities by paying a part of their initiation fees.
Q4) A yellow-dog contract makes it mandatory for all employees to join a labor union.
A)True
B)False
Page 20
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Union Organizing Campaigns and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/62396
Sample Questions
Q1) Seniority systems are designed to benefit employees:
A) with work experience in two or more organizations.
B) who are categorized under minority groups.
C) who perform above the industry standards.
D) with greater length of service.
Q2) Explain any three contract provisions related to union security.
Q3) Universal Workers Union (UWU)has initiated an organizing campaign on the request of a few employees.What are the various restrictions placed on the union when soliciting support from the employees?
Q4) A provision for ____ does not require that an employee join a union,but employees who do join are required to remain members for a stipulated period of time as a condition of employment.
A) union shop
B) maintenance of membership
C) closed shop
D) employment at will
Q5) Strikes and lockouts are two names for the same type of job action.
A)True
B)False
Q6) Explain the captive-audience doctrine. Page 21
To view all questions and flashcards with answers, click on the resource link above.
Page 22