Training and Development
Midterm Exam
Course Introduction
The Training and Development course explores the principles, methods, and best practices for enhancing employee skills and performance in organizational settings. Students analyze the full training cycle, from needs assessment and program design to implementation and evaluation, while examining adult learning theories and current trends such as e-learning and technology-based instruction. Through case studies and practical exercises, the course equips learners with strategies for effective talent development, measuring training effectiveness, and aligning learning initiatives with organizational goals, preparing them to contribute to workforce excellence in diverse professional environments.
Recommended Textbook
Human Resource Development 5th Edition by Jon
M. Werner
Available Study Resources on Quizplus
16 Chapters
900 Verified Questions
900 Flashcards
Source URL: https://quizplus.com/study-set/2103 Page 2
Chapter 1: Introduction to Human Resource Development
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41878
Sample Questions
Q1) Strategic management involves all of the following except?
A)Strategy formulation
B)Control
C)Strategy recording
D)Strategy implementation
Answer: C
Q2) Evaluation allows managers to make better decisions about?
A)Continuing to use a method of training
B)Continuing to offer a program
C)How to allocate scarce resources
D)All of the above are factors for managers
Answer: D
Q3) Which of the following positions does NOT belong in a large HRD department?
A)management development specialist
B)skills training administrator
C)organizational development specialist
D)compensation and benefits specialist
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Influences on Employee Behavior
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41879
Sample Questions
Q1) According to the text an organization can influence employee behavior in the following ways EXCEPT:
A)bonus pay
B)culture
C)laws and regulations
D)job design
Answer: C
Q2) The organization impacts employee behaviors based on:
A)The type, distribution and criteria for rewarding people
B)How much money a person makes compared to others
C)Whether or not there is a bonus
D)Pay has not impact on employee behaviors
Answer: A
Q3) According to path-goal theory of leadership motivation and job satisfaction will be high if the leader identifies the goals and clarifies the paths employees can take to reach these goals.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Learning and HRD
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/41880
Sample Questions
Q1) Which of the following is true of 'traditional' learners?
A)They are highly motivated to learn
B)The tend to focus on getting good grades
C)If told the sky is bright green they will go outside and look for themselves
D)They tend to be practical and are interested in relevant content
Answer: B
Q2) Which of the following has to do with the ability to directly apply, back on the job, what has been learned in training with little or no modification?
A)positive transfer
B)near transfer
C)far transfer
D)immediate transfer
Answer: B
Q3) Mental practice involves
A)The trainee repeatedly performing the task to be learned
B)The trainee mentally rehearsing what is being learned
C)Both A & B are mental practice
D)Neither A or B is mental practice
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Assessing HRD Needs
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/41881
Sample Questions
Q1) Which of the following is true about a 360 degree performance appraisal?
A)Only the employee's supervisor rates the employee's performance
B)Multiple people will rate each employee's performance
C)Very few companies currently use this method of evaluation
D)It focuses on only one or two perspectives of an employee's job
Q2) A diagnostic person analysis looks at:
A)A classification of an employee as a successful or unsuccessful employee
B)A global analysis of employee performance
C)An overall evaluation of an employee
D)Why an employee behaves the way they do
Q3) A task analysis is best defined as:
A)A systematic collection of data about every jobs in the company
B)A systematic collection of data about specific jobs or groups of job
C)Asking the people who do the job to describe what they do all day long to justify their pay checks
D)A systematic collection of information on how people think their jobs should be performed
Q4) The organizational climate has little to do with the success of an HRD program.
A)True
B)False
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Implementing HRD Programs
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41882
Sample Questions
Q1) CBT stands for:
A)Company based training
B)Census bureau training
C)Computer based training
D)Company bureaucrat training
Q2) Job rotation involves moving different people into one job to see who is the best worker?
A)True
B)False
Q3) The physical environment of a training program:
A)Does not matter - people can learn anywhere
B)Should be designed to enhance learning
C)Is usually left up to the Hotel
D)Is always determined by top management
Q4) In Job Instruction Training, which of the following steps is not part of the process?
A)always have a video ready
B)show the behavior
C)motivate the trainee
D)let the trainee practice
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Designing Effective HRD Programs
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41883
Sample Questions
Q1) Which of the following is not a quality of a useful training objective?
A)It describes what you intend trainees to achieve
B)It describes the constraints under which they will perform
C)It describes some of the difficulties that may be encountered in doing this job
D)It identifies the criteria for acceptable performance
Q2) Scheduling an HRD program when employees are busy with their jobs is the best way to do it.
A)True
B)False
Q3) Copyright infringement is:
A)Of no concern to trainers - they are exempt
B)A way we can copy anything we need without paying for it
C)Something trainers need to be aware of and pay attention to
D)Legal in all cases
Q4) Langdon has proposed moving beyond objectives to what he calls:
A)ellipses
B)proformas
C)performance goals
D)outcomes
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Evaluating HRD Programs
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41884
Sample Questions
Q1) Utility analysis is easy for trainers to calculate
A)True
B)False
Q2) A pre/post comparison is used to evaluate learning so that:
A)we know how much change took place during the program
B)we can calculate a t-test to get nice-looking statistics
C)we can compare the trained group to the control group
D)we know where the group was at the start
Q3) Confidentiality in training evaluation is:
A)not important - the trainees work for the organization already
B)up to the trainer - they should not discuss what they find out during training
C)a good reason not to evaluate a training program
D)assured by using code numbers, rather than names, to identify trainees
Q4) The reliability of data refers to the consistency of that data.
A)True
B)False
Q5) Ideally, the control group and the training group have the same scores before training
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Employee Socialization and Orientation
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41885
Sample Questions
Q1) According to Fisher learning about the organization includes
A)Goals, values and policies of the organization
B)The necessary skills to do the job
C)What to learn and who to learn from
D)Learning from experience on the job
Q2) Role overload occurs when the employee does not have enough work to do.
A)True
B)False
Q3) Which of the following is a positive outcome of socialization?
A)greater knowledge of the organization and work groups
B)the formulation of attitudes that make groups work
C)behaviors that lead to personal and organizational effectiveness
D)all of the above are benefits of socialization
Q4) Newcomers need all of the following except?
A)accurate expectations
B)a knowledge base
C)other insiders to compare their judgements with
D)a friendly supervisor
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41886
Sample Questions
Q1) Testing refers to:
A)Gaining job experience
B)The effect of a pretest on a posttest score
C)Differential loss of respondents from various groups
D)Using different procedures to select individuals for experimental and control groups
Q2) A control group is just a second group of trainees
A)True
B)False
Q3) Ideally, the control group and the training group have the same scores before training
A)True
B)False
Q4) A case study involves training followed by post training measurement.
A)True
B)False
Q5) Internal validity deals with the question - could something besides the training program have caused the observed change to occur.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Skills and Technical Training
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/41887
Sample Questions
Q1) Customer service training does not need any financial incentive to be effective.
A)True
B)False
Q2) An OSO is a:
A)Open sales observation
B)Open safety observation
C)Off-site safety observation
D)On-site safety observation
Q3) Which of the following is considered a basic employee skill?
A)Windows 98
B)reading
C)simple machine operation
D)driving a car
Q4) TQM stands for Total Quality Maintenance
A)True
B)False
Q5) A team is a group of individuals seen as linked in a social structure.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Coaching and Performance Management
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41888
Sample Questions
Q1) The definition of coaching:
A)Is easy to find
B)Is something everyone agrees on
C)Is difficult to arrive at, but can vary from very narrow to very broad
D)Is always a very narrow definition.
Q2) Criticism of employees
A)Should be general in nature
B)Should be specific and kept to a minimum
C)Should be saved for the performance review
D)Should never be given
Q3) The fundamental attribution error
A)Over attributes a behavior to a situation, rather than a cause within a person
B)Over attributes a behavior to luck rather than effort
C)Over attributes a behavior to a cause within a person, rather than the situation.
D)None of the above are true
Q4) It is important for managers to demonstrate commitment and respect for employees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Employee Counseling and Wellness Services
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41889
Sample Questions
Q1) In addition to rising healthcare costs a major factor promoting organizational interest in employees' well-being is:
A)The aging population
B)Immigration reform
C)Globalization
D)Shortage of skilled workers
Q2) The benefits of health and wellness programs:
A)Have never been studied
B)Generally far outweigh the cost of such programs
C)Are far less than the cost of these programs
D)Have been found to be about the same as the costs of such programs.
Q3) Stress on the job is:
A)Rare
B)Found but costs US companies little money
C)Expressed most frequently as job dissatisfaction
D)Common but not seen as really impacting work
Q4) Employee counseling services should always be outsourced to get the best possible program.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Career Management and Development
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41890
Sample Questions
Q1) Generativity (according to Erikson) is when people focus on the generations that have gone before them.
A)True
B)False
Q2) In succession planning managers:
A)Determine models for success
B)Define success for their subordinates
C)Identify employees who should be developed to replace them
D)Succeed in strategic planning
Q3) Which of the following is TRUE?
A)a transitory career features a devotion to one occupation
B)an expert generally changes fields every 5 years
C)a linear career is the traditional view of a career in the U.S.
D)a spiral career means moving progressively upwards to the top of an organization
Q4) Which of the following is not a method to increase career motivation?
A)Define career plateau's
B)Enhance career insight
C)Build career identity
D)Support career self resilience
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Management Development
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41891
Sample Questions
Q1) Business degrees are the most popular undergraduate degrees offered in the US.
A)True
B)False
Q2) Corporate colleges or universities are seldom used in the U.S.
A)True
B)False
Q3) The four-dimensional model depicts the managerial role as having all of the following dimensions except:
A)6 function
B)4 roles
C)5 targets
D)12 managerial styles
Q4) Mintzberg's problem with previous attempts to define the manager's job is that they:
A)Focus on identifying job elements
B)Focus on the holistic approach
C)Ignore the elements of the job and focus on the big picture
D)Focus on the integrated work of managing
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organization Development and Change
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41892
Sample Questions
Q1) Working 4 - 10 hours shifts in a week is an example of:
A)Working overtime
B)Flextime
C)Compressed work week
D)Working exempt time
Q2) An organizations paradigm is:
A)Its generally accepted view or belief based on unexamined assumptions
B)Its corporate rule book
C)Its accounting method
D)None of the above
Q3) OD generally uses spontaneous (non-planned) interventions to accomplish its goals.
A)True
B)False
Q4) Which of the following is TRUE about self-managed teams (SMTs)?
A)SMTs requires little organizational change
B)SMTs have authority beyond TQM teams
C)SMTs work only in small organizations
D)SMTs are part of the larger organizational transformation
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/41893
Sample Questions
Q1) Diversity management differs from affirmative action in that affirmative action is:
A)based on law and moral imperative
B)proactive
C)inclusive
D)focused on building diverse teams
Q2) Treatment discrimination means:
A)Not making jobs available to minorities
B)Not having an affirmative action plan
C)Not promoting white males
D)Not training women for upper level jobs
Q3) Equal opportunity is the giving of preferences to women and minorities in employment decisions.
A)True
B)False
Q4) The glass ceiling is:
A)barriers to women and minorities entering top management positions
B)a planned way companies keep women and minorities out of top management
C)the fancy ceiling in the executive wing of an office building
D)usually part of the company policy manual
To view all questions and flashcards with answers, click on the resource link above. Page 18