Training and Development Exam Bank
Course Introduction
This course explores the principles and practices of employee training and development within organizations. Students will examine the full training process, including needs assessment, instructional design, delivery methods, and evaluation of training effectiveness. Emphasis is placed on adult learning theories, on-the-job and off-the-job training techniques, and the use of technology in learning. The course also addresses career development, talent management, and strategies for developing a skilled and adaptable workforce in response to organizational goals and changing business environments.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) The World Trade Organization (WTO)utilizes ____ to establish rules and guidelines for global commerce.
A) NAFTA (North American Free Trade Agreement)
B) GATT (General Agreement on Tariffs and Trade)
C) FTAA (Free Trade Area of the Americas)
D) APEC (Asia Pacific Economic Cooperation)
Answer: B
Q2) TQM:
A) Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement.
B) Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
C) Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed.
D) Changes the purpose and function of the HR group.
Answer: A
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) Which of the following is NOT a cell of the Balanced Scorecard Model?
A) financial
B) planning
C) customer
D) process
Answer: B
Q2) Trend analysis relies on a single business factor.
A)True
B)False
Answer: True
Q3) Questions that might typically be found on a cultural audit include all of the following except:
A) Age,race,and gender
B) Pay and benefits
C) Diversity efforts
D) Hiring practices
Answer: A
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Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) Executive Order 11246 requires all federal agencies and government contractors to develop affirmative action plans.
A)True
B)False
Answer: False
Q2) Title VII protects from retaliation those who file charges against an employer with the EEOC.
A)True
B)False
Answer: True
Q3) The Americans with Disabilities Act does not:
A) require employers to make reasonable accommodation to disabled persons.
B) define disability as a physical or mental impairment that substantially limits one or more major life activities.
C) provide protection for adjustment disorders.
D) prohibit employers from using selection procedures that screen out disabled persons.
Answer: C
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Page 5
Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) In the job characteristics model,task identity refers to the degree to which the job requires completion of a whole and identifiable piece of work.
A)True
B)False
Q2) Job enrichment can improve employee performance in cases of dissatisfaction with pay and benefits.
A)True
B)False
Q3) Employees participate in flextime when they do entirely different jobs on a rotating schedule.
A)True
B)False
Q4) A compressed work week provides all of the following,EXCEPT:
A) Improved recruitment and retention of employees
B) Better coordinated work and production schedules
C) A reduction in job satisfaction and morale
D) Greater accommodation for the employee in making personal appointments
Q5) What are the pros and cons of telecommuting?
Q6) Discuss the different forms of employee teams.
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) Recommend some guidelines to an employee seeking a mentor?
Q2) Even when a job opening is described thoroughly in an advertisement,many unqualified applicants will still apply.
A)True
B)False
Q3) Some surveys show __________ is the most popular type of e-recruiting.
A) social networking
B) e-mail
C) text messaging
D) fax
Q4) A major problem women face in employment is managing both a managerial career and a family.
A)True
B)False
Q5) Career counseling involves talking with employees about all of the following except:
A) their current job activities and performance.
B) their past career decisions.
C) their personal and career interests and goals.
D) their personal skills.
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) Federal law requires comprehensive background checks for all child care providers,and prohibits convicted felons from engaging in financial and security-oriented transactions.
A)True
B)False
Q2) "Tell me about the last time you disciplined an employee" is an example of a:
A) behavioral description interview question.
B) panel interview question.
C) computer interview question.
D) closed response interview question.
Q3) A type of interview that allows the firm to immediately compare answers to the ideal candidate or profile without the problems of impression management experienced in face-to-face meetings is:
A) video interview
B) computer interview
C) panel interview
D) structured interview
Q4) Identify steps that organizations must follow when they use credit reports to make employment decisions?
Q5) Define the concepts of reliability and validity.
Page 8
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26130
Sample Questions
Q1) Generally,an apprentice is paid about ____ of a skilled journey worker's wage to start.
A) one-third
B) one-half
C) two-thirds
D) three-quarters
Q2) All of the following are characteristics of successful trainers except:
A) possessing knowledge of the subject.
B) being experimental.
C) having enthusiasm.
D) being adaptable.
Q3) Behavior modeling is based on the principle that behavior which is rewarded will be exhibited more frequently in the future,whereas behavior which is unrewarded will decrease in frequency.
A)True
B)False
Q4) Orientation is the formal process of familiarizing new employees with the organization,their job,and their work unit.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) One major advantage of a behaviorally anchored rating scale is that:
A) it requires a great deal of employee participation,which leads to acceptance.
B) the rating scale can be used across many jobs.
C) it takes a relatively short time to develop.
D) the rating scale can be used for multiple jobs.
Q2) The federal government begin evaluating employees in 1842,when Congress passed a law mandating yearly performance review for:
A) departmental clerks
B) military personnel
C) postal employees
D) all federal employees
Q3) One advantage of peer appraisals is that:
A) peers are less politically motivated than supervisors.
B) peers may furnish more accurate and valid information than supervisors.
C) peers may work harder to help other employees improve performance.
D) peers are often partially responsible for the performance of other co-workers.
Q4) Reliability refers to the stability or consistency of a standard.
A)True
B)False
Page 10
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) Some research shows that most Americans believe that large bonuses at Wall Street should be prohibited.
A)True
B)False
Q2) Pay levels are limited in part by profitability of the firm and productivity of employees.
A)True
B)False
Q3) The employer must pay an employee for whatever work the employee must or is allowed to perform,even if it is not specifically expected or requested.
A)True
B)False
Q4) The biggest challenge with competence-based pay is:
A) encouraging employees to take advantage of it
B) reduction in organizational flexibility
C) loss of productivity
D) developing appropriate measures of skills and competencies
Q5) Briefly discuss the legal requirements of the Fair Labor Standards Act used to regulate employee compensation.
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) Straight commission plans may induce salespeople to grant price concessions.
A)True
B)False
Q2) Spot bonuses are usually provided for some employee effort that is not directly tied to an established performance standard.
A)True
B)False
Q3) Which of the following is NOT one of the simple rules for maintaining motivation among professionals?
A) provide clear goals
B) give prompt feedback
C) reward performance quickly
D) eliminate autonomy in work
Q4) These individuals are over the age of 60 and are less likely to spend money on themselves.
A) Generation X
B) Generation Y
C) Baby Boomers
D) Traditionalists
Q5) Discuss the advantages of incentive pay programs.
Page 12
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) Unlike private plans,employer-provided plans frequently cover all employees and their dependents regardless of their current health conditions
A)True
B)False
Q2) Of the following,which is not a benefit covered under Social Security insurance?
A) old-age insurance benefits
B) disability benefits
C) short-term disability caused by a job-related accident
D) survivors' benefits
Q3) Tax revenues derived from Social Security pay for each of the following benefits,EXCEPT:
A) Disability benefits
B) Unemployment
C) Retirement
D) Survivors' benefits
Q4) The "payment for time not worked" category of benefits includes all absences from work except for sick leave and personal days taken by employees.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) Under OSHA,it is the employer's sole responsibility to comply with all applicable OSHA standards.
A)True
B)False
Q2) The average penalty imposed by OSHA for serious violations is now ____.
A) $2,000-$3,000
B) $3,000-$4,000
C) $6,000-$7,000
D) $10,000-$12,000
Q3) The number of injuries and illnesses per 100 full-time employees during a given year is:
A) illness rate
B) accident rate
C) incidence rate
D) safety rate
Q4) The leading cause of worker fatalities each year is motor vehicle crashes.
A)True
B)False
Q5) Explain the various types of workplace emergencies and how employers can effectively deal with such situations.
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) In a peer-review board,employee representatives are:
A) appointed by the union
B) appointed by management
C) elected by co-workers
D) selected by the complainant
Q2) The concern in a workplace romance is:
A) unrealistic expectations.
B) jealousy on the part of a third party.
C) employer liability.
D) embarrassing publicity.
Q3) Random searches of employee's personal belongings without probable cause should be avoided.
A)True
B)False
Q4) Under the employment-at-will doctrine,who can terminate the employment relationship?
A) only employees
B) only employers
C) employees,unions,or employers
D) employees or employers
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) A strike vote by union members does not mean that a strike will actually take place.
A)True
B)False
Q2) The factors that arbitrators use when deciding cases are the wording of the labor agreement,the submission agreement,the testimony and evidence offered,and:
A) the truthfulness of witnesses
B) the concept of reasonable doubt
C) arbitration criteria or standards
D) the ability to set precedent
Q3) Unions affiliated with the AFL-CIO pay per capita dues of about 50 cents per member per month to support the federation's activities
A)True
B)False
Q4) Explain some of the issues that should be addressed by the employer's bargaining strategy?
Q5) The petition to hold representation elections usually is initiated by the union.
A)True
B)False
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) Women expatriates are thought to succeed in part because they are visible and distinctive.
A)True
B)False
Q2) Which of the following questions would be the most important to ask if you were concerned about maximizing your career benefits with a foreign assignment?
A) How much will the assignment increase my salary?
B) Will the assignment afford me the opportunity to learn a new language?
C) How many executives within my organization have a foreign-service assignment in their background?
D) How long will the assignment last?
Q3) Despite improved telecommunications and travel,it is more difficult than ever to match up employers and employees worldwide.
A)True
B)False
Q4) The International Labour Organization enforces international labor standards.
A)True
B)False
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) Employee skills,knowledge,and abilities that are not equally available to all organizations are difficult to imitate.
A)True
B)False
Q2) The advantage of high-performance work systems is that they are flexible and,therefore,more easily adapted.
A)True
B)False
Q3) The principle of shared information typifies a shift in organizations away from the mentality of command and control toward one more focused on employee commitment.
A)True
B)False
Q4) Some research studies have found that unions can be a barrier to high-performance work systems.
A)True
B)False
Q5) What are the critical issues involved in implementing a high-performance work system?
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