Tourism Management Review Questions
Course Introduction
Tourism Management explores the principles, practices, and strategies involved in the effective administration of tourism-related businesses and destinations. The course covers key topics such as tourism planning and development, hospitality operations, marketing and promotion, sustainable tourism, and the impact of tourism on economies and local cultures. Students will gain insights into customer service, tour operations, event management, and the global trends shaping the industry, preparing them for careers in travel agencies, hotels, resorts, destination management organizations, and other tourism enterprises.
Recommended Textbook
Hotel Restaurant and Travel Law 7th Edition by Karen Morris
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Page 2
Chapter 1: Introduction to Contemporary Hospitality Law
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Sample Questions
Q1) Common law can be modified by statute.
A)True
B)False
Answer: True
Q2) Two types of damages a plaintiff can seek in a civil case are ____________________ and ____________________.
Answer: compensatory, punitive
Q3) The four main sources of our law are the _________________________, _________________________, _________________________, and ______________________________.
Answer: constitution, statutes, common law, administrative law
Q4) Compensation for an injury case is the objective of a criminal case.
A)True
B)False
Answer: False
Q5) Law consists of rules enforceable in court that require people to meet certain standards of conduct.
A)True
B)False
Answer: True
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Chapter 2: Legal Procedures: Journey of a Case Through the Courts
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Sample Questions
Q1) The Supreme Court of a state has the authority to hear every kind of case.
A)True
B)False
Answer: False
Q2) Which of the following documents directs the defendant to appear in the lawsuit and defend the allegations made against him?
A) The complaint
B) The answer
C) The summons
D) A motion for a directed verdict
Answer: C
Q3) The system of justice utilized in the United States in an ____________________ system.
Answer: adversary
Q4) The consequence for a defendant failing to respond to a complaint is a default judgment.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Civil Rights and Hospitality Businesses
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Sample Questions
Q1) A common law rule prohibited restaurants from refusing to serve anyone seeking a meal.
A)True
B)False
Answer: False
Q2) In determining whether a club qualifies as a private club, which of the following is not a factor?
A) The number of members and the selection process
B) The criteria used for selecting members
C) Whether the club is operated by members or a business
D) The type of facilities offered by the club
Answer: D
Q3) The Fourteenth Amendment to the Constitution prevents certain types of discrimination based on ____________________.
Answer: sex
Q4) A restaurant located inside a hotel is covered by the Civil Rights Act of 1964. A)True
B)False
Answer: True
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Chapter 4: Contract Law and the Hospitality Industry
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Sample Questions
Q1) The purpose of the ______________________________ is to protect written contracts from modifications by alleged oral agreements made prior to signing.
Q2) Which of the following involves an intention to mislead?
A) Fraud
B) Innocent misrepresentation
C) Mistake
D) Breach of contract
Q3) An oral contract made by a restaurant for the purchase of a freezer for $1,100 is enforceable in court.
A)True
B)False
Q4) _________________________ refers to practices generally adhered to in a particular industry and are used to clarify an ambiguity in a contract.
Q5) Pain and suffering is recoverable in a breach of contract lawsuit.
A)True
B)False
Q6) An important reason for putting all contracts in writing is to avoid the _________________________ associated with oral contracts.
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Chapter 5: Principles of Negligence
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Sample Questions
Q1) ____________________ refers to many types of noncriminal wrongful conduct done by one person and causing injury to another.
Q2) ______________________________ are laws that protect a person from liability for all but gross negligence where, in an emergency situation, the person tries to help a sick or injured person or someone in peril.
Q3) Two precautions a hotel with mirrored or glass walls might take to avoid injury are _______________________________________,
Q4) The only duty owed by a hotel to a trespasser is to warn of those dangers about which the hotel is aware.
A)True
B)False
Q5) A 5-year-old child's negligence caused injury to a man. True or false: The child will be liable to the man for his injuries. A)True B)False
Q6) ____________________ is a breach of legal duty to act reasonably that is the direct or proximate cause of injury to another.
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Chapter 6: Negligence and Hospitality Practices
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Sample Questions
Q1) Gordon was visiting New York City on business. He asked his college roommate, who lived in New York, to join him at the hotel for dinner. While visiting Gordon, the friend fell on a loose board in the lobby floor. True or false: Since the friend is not a guest of the hotel, the hotel will not be liable for his injuries.
A)True
B)False
Q2) Consistent with common practice, the lifeguard at a hotel pool periodically adds chlorine to the water to ensure clean and healthful conditions. One afternoon, after adding the appropriate dosage, the lifeguard failed to return the chlorine to its normal storage place and instead left it near the base of the guard chair. Unknown to the lifeguard, a young swimmer saw the chlorine, drank some, and became very ill. True or false: The hotel will be liable for the injuries.
A)True
B)False
Q3) The occurrence of a rape on a hotel's premises is conclusive evidence that the innkeeper was negligent.
A)True
B)False
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Chapter 7: Guests and Other Patrons
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Sample Questions
Q1) A patron in a hotel cocktail lounge who was not a registered guest in the hotel claimed he was shortchanged by the waiter and then was insulted, humiliated, and embarrassed. The ____________________ of the hotel turned on whether the patron qualified as a guest.
Q2) As a general rule, people do not qualify as guests unless they require accommodations.
A)True
B)False
Q3) People staying at a hotel on a permanent basis are ____________________.
Q4) Which of the following is not used to distinguish between a guest and a tenant?
A) Whether or not the building contains a restaurant
B) The terms of the contract between the hotel and the patron
C) The terms of payment (e.g., daily, weekly, monthly)
D) The incidental services offered
Q5) A ____________________ issue in many lawsuits against hotels is whether the plaintiff was a guest in the legal sense.
Q6) An important factor in determining whether a person qualifies as a guest is whether the person ____________________ to register.
Q7) The innkeeper-guest relationship is a ____________________ one.
Page 9
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Chapter 8: Protecting Patrons Property
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Sample Questions
Q1) Prior to the advent of limiting liability statutes, an ice storm occurred in a small town where the Miscadem Motel was located. Heavy ice formed on tree limbs, causing many to break from the weight. One heavily iced branch fell on a hotel window, causing it to break. Shattered glass caused injury to a guest's property inside. True or false: Under common law the hotel would have been liable for the loss.
A)True
B)False
Q2) Which of the following is not a required element of a bailment?
A) Personal property
B) Delivery of possession
C) Acceptance of possession by the bailee
D) A written agreement
Q3) The Bedrock Motel includes on its registration form a notice of the availability of a safe and that the hotel's liability is limited. The statute of the state in which the motel is located requires posting in all the public rooms of the hotel. True or false: The notice on the registration form satisfies the statutory posting requirement in most states.
A)True
B)False
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Chapter 9: Rights of Innkeepers
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Sample Questions
Q1) A diner paid for dinner with a check. Two days earlier the diner had closed the account on which the check was drawn. The diner is guilty of the crime of
Q2) Mandy is 16 years old and went to a motel seeking accommodations for the night. She expresses a willingness to prepay for the room and showed the receptionist that she had the money. True or false: The hotel can refuse to provide her a room because of her age.
A)True
B)False
Q3) An innkeeper seized the property of a nonpaying guest pursuant to the innkeeper's lien. The property was stored temporarily in the baggage room. The guest sneaked into the baggage room and removed some of her property. True or false: The guest is guilty of theft of her own property.
A)True
B)False
Q4) The amount of force a hotel can use to evict a trespasser is
Q5) A ____________________ is a security interest in the property of someone who owes a bill.
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Chapter 10: Guests Rights
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Sample Questions
Q1) What do you do when the guest refuses to let the police search the room?
A) Arrest the individual
B) Rush the person out of the way
C) Get a search warrant
D) Just leave
Q2) The police arrive at a hotel with a warrant for a guest. The innkeeper owes a duty to the guest to refrain from informing the police of the guest's room number.
A)True
B)False
Q3) The constitutional right that is at risk when police search a hotel room for evidence is
Q4) A primary concern of a hotel that accepts mail for guests is
Q5) A guest left a gym bag next to her chair at the hotel swimming pool. The innkeeper can legally look through the bag to determine if any stolen property is in it.
A)True B)False
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Chapter 11: Liability and the Sale of Food
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Sample Questions
Q1) Which of the following is not mandated by the regulations passed pursuant to the Nutrition Labeling and Education Act?
A) Mandatory nutritional labels for all packaged foods
B) Mandatory nutritional labels for all food served in a restaurant
C) Regulation and standardization of words such as "light," "cholesterol-free," and "low-calorie"
D) A statement on the label of the number of grams of total fat in the food, and the number of those grams that are derived from saturated fat
Q2) Preparation of kosher food is supervised by a ____________________ or a designee.
Q3) According to the warranty of merchantability, goods sold must meet what standard?
A) They must be the best possible.
B) They must be least expensive.
C) They must be approved by an impartial evaluation process.
D) They must be of at least average quality and fit for their ordinary purpose.
Q4) The foreign natural substance test is foreign objects in food.
A)True
B)False
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Chapter 12: Liability and the Sale of Alcohol
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Sample Questions
Q1) The licensee is the ____________________ or ____________________.
Q2) It is illegal to sell alcohol to people who are visibly intoxicated.
A)True
B)False
Q3) Which of the following is not an objective of dram shop acts?
A) To place responsibility on the seller of alcohol for injuries resulting from illegal sales
B) To protect owners of bars and restaurants from liability for consequences of patrons' intoxication
C) To discourage licensees from making illegal liquor sales
D) To afford compensation to victims of illegal alcohol sales
Q4) The law strives to motivate both the ____________________ and ____________________ to strictly comply with the law.
Q5) Most states prohibit alcohol sales to all but which of the following?
A) People with heart conditions
B) People under age 21
C) People who are habitual drunkards
D) People who are visibly intoxicated
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Chapter 13: Travel Agents and Airlines Rights and Liabilities
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Sample Questions
Q1) An airline pilot has considerable authority to remove travelers who are suspected of being hijackers.
A)True
B)False
Q2) In lieu of disclaimers, travel agents are well advised to include in their contracts with customers
Q3) In an overbooking situation, an airline can usually avoid liability for punitive damages by
Q4) What types of damages are recoverable by the owner of a dog that dies while in the custody of the airline?
A) Mental anguish
B) Punitive damages
C) The value of the dog
D) Loss of services
Q5) The 1992 act that protects the rights of handicapped persons is called the
Act.
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Chapter 14: Employment
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Sample Questions
Q1) A form of sexual harassment that involves promises of job benefits in return for unwelcome sexual advances or a request for sexual favors is called
Q2) An employer has no liability for sexual harassment committed by a non-supervisory co-worker.
A)True
B)False
Q3) The following question is permissible for an employer to ask during an employment interview: What medications are you taking?
A)True
B)False
Q4) For a plaintiff in a discrimination case to receive punitive damages, proof is required that the employer acted
Q5) Which of the following does the Fair Labor Standards Act not require?
A) Payment by the employer of minimum wages
B) One and one-half times the regular pay for overtime work
C) Prohibition against discrimination on the basis of age
D) Restrictions on child labor
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Chapter 15: Regulation and Licensing
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Sample Questions
Q1) One of the primary objectives of antitrust laws is:
A) To minimize competition in industries with limited markets
B) To enhance the ability of manufacturers to transport their products to market
C) To maintain reasonable prices on goods offered for sale
D) To ensure that all sellers within an industry have more-or-less equal income
Q2) An applicant for a license may be denied the license if the applicant's history evidences an inclination to disregard the law.
A)True
B)False
Q3) The main difference between a trademark and a service mark is
Q4) Quadruple damages is a penalty for violation of the antitrust laws. A)True
B)False
Q5) The denial of a license will be reversed on appeal if the decision to withhold the license was ___________________________________.
Q6) ____________________ is a process by which local governments can restrict the way property owners use their land.
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Chapter
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Sample Questions
Q1) All casinos that are located on the water are bound by the Jones Act.
A)True
B)False
Q2) The difference between a trademark and a copyright is
Q3) Most spas offer both manicures and pedicures. To prevent customers from contracting a fungus during treatment, a spa should:
A) Inform patrons that they proceed at their own risk for such treatment
B) Ensure that manicure and pedicure tools are sterilized after each use
C) Have each customer sign a waiver of liability prior to manicures and pedicures
D) Both A and C
Q4) Casino owners have no duty to inform patrons of the laws relevant to gambling. A)True B)False
Q5) For gaming on a reservation to be legal, the type of gaming involved must be permitted by the state for some purpose by some person or organization.
A)True
B)False
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