Tourism and Hospitality Studies
Exam Answer Key
Course Introduction
Tourism and Hospitality Studies provides an in-depth exploration of the dynamic tourism and hospitality industries, examining their roles in the global economy and their impact on culture and society. The course covers fundamental concepts such as the structure of the tourism sector, the management of hospitality services, customer service best practices, and sustainable tourism development. Students will analyze the relationship between tourism, leisure, and hospitality, assess current trends and challenges, and develop foundational skills in marketing, operations, and strategic management. Through case studies and practical examples, learners will gain insights into career opportunities and key competencies required in these interrelated fields.
Recommended Textbook
Tourism Principles Practices Philosophies 12th Edition by Charles R. Goeldner
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20 Chapters
307 Verified Questions
307 Flashcards
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Chapter 1: Tourism in Perspective
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Jane Smith is traveling from Texas to the Mayo Clinic in Minnesota for an extensive 5-day medical treatment. Thus, she is:
A) a tourist.
B) an excursionist.
C) a continental visitor.
D) a business traveler.
E) none of the above.
Answer: A
Q2) The size of the U.S. tourism industry in 2011 was forecast by USTA at about:
A) $397 billion.
B) $69 billion.
C) $769 billion.
D) $805 billion.
E) $582 million.
Answer: D
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Chapter 2: Tourism Through the Ages
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Concerning travel during the era of the Roman Empire:
A) Almost everybody traveled since travel was very economical.
B) The roads were perfectly safe.
C) Lightweight carriages made possible travel of 100 miles a day.
D) Most travelers were army personnel overseeing their empire.
E) Romans were among the earliest patrons of seaside resorts.
Answer: E
Q2) The world's first scheduled airline service was provided by:
A) Pan American Airways.
B) Deutsche Lufthansa.
C) Varney Airlines.
D) Western Airlines.
E) United Airlines.
Answer: B
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4
Chapter 3: Career Opportunities
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6 Flashcards
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Sample Questions
Q1) Jobs such as general manager, accountants, director of sales, bellhops, and maintenance workers can be provided by:
A) airlines
B) food service
C) gaming
D) hotels, motels, resorts
E) attractions
Answer: D
Q2) An internship provides the opportunity to:
A) learn practical skills
B) acquire valuable experience
C) develop a further understanding of a field
D) develop professionalism
E) all of the above
Answer: E
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Page 5
Chapter
4: World, National, Regional, and Other Organizations
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Sample Questions
Q1) Which of the following organizations is the primary source of travel statistics and data in the United States?
A) United States Travel Association
B) Department of Transportation
C) U.S. Bureau of Census
D) Bureau of Tourism Research
E) Department of Commerce
Q2) What is the federal tourism agency for the United States that is concerned with research and policy?
A) United States Travel Industry Association
B) Office of Travel and Tourism Industries
C) United States Tourism Policy Administration
D) U.S. Travel Data Center
E) National Council on Travel and Tourism
Q3) The ultimate purpose of a regional tourist association is to:
A) market effectively its attractions.
B) supersede efforts of the state tourism organization.
C) amplify the work of the city convention and visitors bureaus.
D) support the programs of the national tourism organization.
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E) supplement the work of the World Tourism Organization WTO).
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Chapter 5: Passenger Transportation
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Sample Questions
Q1) Amtrak is promoting and upgrading passenger rail service. All but one of the following are facts:
A) Total passenger miles have grown since 1981.
B) In the northeast corridor it is the dominant carrier.
C) It operates some commuter agencies under contract.
D) It operates without any government subsidy.
E) It has high-speed train service between New York and Boston.
Q2) The cruise industry using U.S. ports) has:
A) actually tripled business in the past 10 years.
B) carried over 12 million people in one year.
C) only attracted about 5-6 percent of the U.S. population.
D) All of the above.
E) None of the above.
Q3) The world's airlines now carry over ________ passengers yearly:
A) 2 billion
B) 2 million
C) 540 million
D) 200 million
E) 450 million
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Page 7
Chapter 6: Hospitality and Related Services
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14 Flashcards
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Sample Questions
Q1) Many of the early famous restaurants in New York City used service called:
A) French.
B) cafeteria.
C) Russian.
D) table d'hôte.
E) buffet.
Q2) According to the AH&LA, the typical lodging customer consists of approximately:
A) 20 percent business travelers.
B) 30 percent business travelers.
C) 45 percent business travelers.
D) 65 percent business travelers.
E) 75 percent business travelers.
Q3) The world's largest lodging chain based on number of rooms) or system is:
A) Wyndam Hotel Group.
B) InterContinental Hotels Group.
C) Best Western International.
D) Marriott International.
E) Hilton Hotels Corporation.
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8
Chapter 7: Organizations in the Distribution Process
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Sample Questions
Q1) Travel agencies that have contracts with one or more airlines-those enabling them to distribute tickets at sizable discounts are called:
A) black market agencies.
B) groupers.
C) consolidators.
D) liquidators.
E) Wal-Mart.
Q2) Which of the following is the most common type of travel arrangements made by agencies:
A) hotel room reservations.
B) rental car reservations.
C) making an auto trip of over 500 miles.
D) taking a cruise vacation.
E) bicycle tour reservations.
Q3) A cruise line sales executive would probably use mainly: distributors)
A) incentive travel companies.
B) large companies which specialize in group tours and cruises.
C) retail travel agencies.
D) specialty channelers.
E) corporate travel departments.
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Chapter 8: Attractions, Recreation, Entertainment, and Other
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20 Verified Questions
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Sample Questions
Q1) How important to tourism are attractions?
A) very
B) somewhat
C) minimal
D) important only if combined with transportation
E) not at all important
Q2) "Rainforests" created in zoological parks are big attractions. Cities where these have been built are:
A) San Diego and New Orleans.
B) Tampa and Williamsburg, VA.
C) Houston and St. Louis.
D) Miami and Orlando.
E) Cleveland and Omaha.
Q3) As travel motivators, how would attractions rank with transportation?
A) about the same
B) slightly more important
C) much more important
D) less important.
E) slightly less important
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Chapter 9: Motivation for Pleasure Travel
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Sample Questions
Q1) Today's researchers surveying travelers often try to pinpoint motivation:
A) such surveys are actually of little value.
B) often these are to identify the rewards expected from travel.
C) there is an indirect link between satisfaction and motives.
D) usually employ 12 benefit statements.
E) All of the above.
Q2) Travel for religious reasons such as pilgrimages:
A) was really quite inconsequential.
B) established travel as an important activity in one's life.
C) was confined to the Middle Ages.
D) is seldom engaged in today.
E) was limited to visiting early cathedrals and basilicas.
Q3) Repeat business is best assured when:
A) consumer expectations are met or exceeded.
B) tourism product prices are substantially lowered.
C) word-of-mouth advertising is positive.
D) a and b
E) a and c
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11
Chapter 10: Cultural and International Tourism for Lifes
Enrichment
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Tourism:
A) offers a strong incentive for cultural development.
B) makes it virtually impossible to distinguish between countries.
C) has little effect on culture in most cases.
D) tends to dull people's appreciation of their cultural heritage.
E) has only a slight connection with culture.
Q2) What is meant by "life-seeing tourism?"
A) visiting local ethnic restaurants to sample food and drink
B) the visitor sees life at the destination, such as attractions
C) visiting factories in the area
D) being hosted by a local person who is familiar with his or her field of interest and engaging in a planned program of activities
E) visiting an area's cultural attractions
Q3) Anthropography is a science by which we can:
A) learn of humankind's geographic settlements on the globe.
B) study the varieties of man and their geographic distribution.
C) identify cultural achievements which are of interest to international tourists.
D) classify the varieties of races of humankind.
E) learn the origin of the human race.
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Chapter 11: Sociology of Tourism
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12 Flashcards
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Sample Questions
Q1) As mass tourism grows:
A) the effect on the economy of the host country will grow.
B) it will have little effect on the division of labor in the host country.
C) the effect of the host country on the mass tourist will grow.
D) it will have little effect on the wealth of the host country.
E) disabled tourists will benefit greatly.
Q2) The most effective contribution to international understanding arises from:
A) personal social contacts between visitors and hosts.
B) contact with waiters, bellmen, taxi drivers.
C) thorough, accurate descriptions by a tour guide.
D) attendance at local lectures, concerts, festivals.
E) engaging in "social tourism".
Q3) One result of mass tourism has been:
A) that attractions and facilities previously frequented by local residents are often abandoned by them.
B) that people really understand better the culture of other countries.
C) that variety, novelty and strangeness in the travel experience have increased.
D) All of the above.
E) a and b
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Page 13
Chapter 12: Tourism Components and Supply
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Sample Questions
Q1) How do we match the supply of hotel rooms with demand?
A) by projecting the room supply by computer simulations
B) by noting new hotel construction in the area and then estimating our own new hotel rooms
C) by application of a mathematical formula based on factual data and estimates concerning visitors
D) obtaining the demand data and then meeting that demand
Q2) Which of the following statements about Task Analysis is true?
A) When making a quantitative and qualitative inventory of the existing supply, the aid of specialists is seldom needed.
B) Forecasting tourism demand is a relatively simple procedure.
C) Demand factors are essentially rigid.
D) Supply factors for development are essentially rigid.
E) All of the above are true.
Q3) All decisions pertaining to the management of the hotel should begin with the:
A) board of directors.
B) owners).
C) manager in consultation with the department heads.
D) manager.
E) customers and guests.
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Chapter 13: Measuring and Forecasting Demand
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Sample Questions
Q1) Which of the following is true when measuring demand through tax collections?
A) If we know how much tax was collected, we can compute the tourist expenditures
B) Tourists pay many different types of taxes and these can be measured
C) Local people pay the same taxes as tourists, thus the collections are actually the same
D) We must separate taxable purchases by tourists from similar purchases by local residents
E) None of these is a good method
Q2) Seasonal fluctuations in demand are a problem in most areas. A recommended method of leveling out demand is to:
A) intensify and develop the area's best use.
B) slightly diminish quality of the area to reduce demand at peaks.
C) close down some hotels during the off-season.
D) increase multiple-use possibilities.
E) charge what the market will bear.
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15
Chapter 19: Tourism Marketing
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) The difference between a selling and a marketing approach is that:
A) marketing focuses on selling a product.
B) marketing emphasizes profits through customer satisfaction.
C) marketing emphasized promotion and personal selling.
D) the selling approach focuses first on customer needs and then on promotional activities.
E) the seller must be well compensated.
Q2) As a tourism marketing tool, television:
A) is usually too expensive for small businesses to use.
B) can often be effectively and economically used by individual businesses by participating in group advertising sponsored by a Chamber of Commerce or a tourist association.
C) is most effectively used when marketing a tourist destination area or a major tourist attraction.
D) all of the above.
E) none of the above.
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Chapter 14: Tourisms Economic Impact
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Sample Questions
Q1) If the demand for aircraft seats is elastic over a narrow range of prices, an increase in fares within that range) would result in:
A) no change in total revenue.
B) an increase in total revenue.
C) a decrease in total revenue.
D) None of the above.
E) All of the above.
Q2) One of the major induced or indirect) effects of tourism economically is on: similar to 3.)
A) import levels.
B) income through the multiplier).
C) export levels.
D) propensity to save.
E) propensity to consume.
Q3) The "rippling" or "multiplier" effect of tourist spending ultimately:
A) widely distributes the total economic impact of tourist spending.
B) increases the economic impact of tourist spending.
C) affects the economy very little, actually.
D) has no effect on the local economy due to leakage.
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Page 17
Chapter 15: Tourism Policy: Structure, Content and Process
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12 Verified Questions
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Sample Questions
Q1) Which of the following is the least important characteristic of tourism policy?
A) It must concentrate on how critical and limited resources can best respond to perceived needs and opportunities in a changing environment.
B) It must recognize the intellectual nature of the process of policy formulation. As such, it must incorporate tacit knowledge and personal experience as important sources of information, in addition to more conventional methods of research and study.
C) It must accord a higher priority to the views of elected officials than to those of the general public.
D) It must encourage and stimulate organized creativity so as to avoid policies based on stereotyped or outmoded perceptions.
E) It must be constructed to permit and facilitate a continuing dynamic social process requiring inputs from multiple sources.
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18
Chapter 16: Tourism Planning, Development, and Social Consideration
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Sample Questions
Q1) In regional planning for tourism development, one of the first things to be considered by any planning body should be:
A) the life cycle of hotels.
B) where hotels will be located.
C) the number of rooms needed.
D) types of accommodations to be built.
E) construction of infrastructure.
Q2) Infrastructure is best provided by:
A) governments) involved.
B) developers.
C) government and developers cooperating.
D) the official tourism organization of the area.
E) the local economic development department.
Q3) Prior to investing in lodging enterprises, data should be gathered concerning the:
A) traveling and vacation habits of the prospective guests.
B) number of rooms to be provided.
C) services which the hotel will offer.
D) prices to be charged per room.
E) how many dining facilities should be offered.
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Chapter 17: Tourism and the Environment
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Sample Questions
Q1) A building site for a new lodge should be:
A) bulldozed level, as that greatly minimizes costs.
B) integrated with the surroundings.
C) left entirely natural.
D) free from unusual features such as ponds or streams.
E) planted with exotic trees and shrubs to excite the guests.
Q2) Carrying Capacity of a tourism destination is best defined as:
A) the ability of the destination to meet UNWTO standards concerning acceptable levels of tourism visitation.
B) the ability of the destination to support different levels of tourism.
C) the intensity of use in peak periods.
D) the level of economic tourism generated by the destination.
E) the total number of tourists visiting a destination during a one-year period.
Q3) Which of the following is not a generally accepted principle for achieving sustainable tourism?
A) Take a holistic perspective
B) Address both global and local impacts
C) Ensure tourism destinations are located in national parks
D) Promote sustainable consumption
E) Pursue multi-stakeholder engagement
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Chapter 18: Travel and Tourism Research
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Sample Questions
Q1) The major advantage of travel studies conducted by universities is that:
A) they provide advice in the planning, design and interpretation of travel research.
B) they lack intimate knowledge and bias toward the internal problems of a business.
C) the studies are usually conducted without bias by scientifically trained professionals.
D) they are concerned with the teaching of tourism and related subjects.
Q2) What benefits to environmental quality could be accomplished by more adequate tourism research?
A) Uneconomic tourist services and businesses could be eliminated.
B) Investors could be attracted to the right kind of tourism supply components, in the right place, in the right quantity, and with the proper design and service.
C) Chain operations would be discouraged.
D) Local investors would be favored over foreign investors.
E) There would be more government support.
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21
Chapter 20: Tourisms Future
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Sample Questions
Q1) During the 1990s and 2000s, international tourism receipts grew at a rate:
A) faster than world trade.
B) just a bit slower than world trade.
C) about the same as world trade.
D) more than petroleum products and motor vehicles.
E) None of the above is correct.
Q2) Today's travelers from knowledge-based societies are seeking:
A) restful and relaxing sightseeing kinds of trips.
B) shorter, rather fast-moving itineraries.
C) more interaction with local residents.
D) more time at a destination.
E) c and d
Q3) Today's tourism has been recognized as part of the world's mainstream of societal concerns and is:
A) praised for its contributions to improving the environment.
B) helping the growth and recognition of cultural identities.
C) showcasing the differences of peoples' lifestyles.
D) All of the above.
E) None of the above.
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