Tourism and Hospitality Exam Bank
Course Introduction
This course provides a comprehensive overview of the tourism and hospitality industry, exploring its key sectors, such as travel, lodging, food and beverage, recreation, and event management. Students will learn about the historical development and current trends impacting the industry, including customer service strategies, sustainable tourism practices, and the impacts of globalization. The course also examines the roles and responsibilities of various stakeholders, legal and ethical considerations, as well as the economic and cultural significance of tourism and hospitality in global and local contexts. By the end of the course, students will have a thorough understanding of the foundational concepts, operational challenges, and promising opportunities within this vibrant industry.
Recommended Textbook
Snapshots An Introduction to Tourism 6th Canadian Edition
Available Study Resources on Quizplus
12 Chapters
605 Verified Questions
605 Flashcards
Source URL: https://quizplus.com/study-set/1932
Page 2
by Norma Polovitz Nickerson
Chapter 1: Understanding Tourism
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/38492
Sample Questions
Q1) Many people choose vacations that help them to understand their relationship with world as a biosphere and to become involved in nature-related experiences.This is considered to be _________________.
A) agricultural tourism
B) ecotourism
C) volunteer tourism
D) natural tourism
Answer: B
Q2) Ecotourism includes travel that is intended to support the study of the earth's biodiversity.
A)True
B)False
Answer: True
Q3) George is taking a trip but staying less than 24 hours.He is _____________.
A) a tourist
B) a foreign tourist
C) an inbound or outbound tourist
D) an excursionist
Answer: D
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Page 3
Chapter 2: Tourism Guests and Hosts
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/38493
Sample Questions
Q1) One of the most difficult barriers of travel to overcome is fear.
A)True
B)False
Answer: True
Q2) Demographics include such information as age, interests, and hobbies.
A)True
B)False Answer: False
Q3) A motivator is a promoter of action.
A)True
B)False
Answer: True
Q4) Status and prestige motivators include a trip that enhances one's image of oneself.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Planning, Developing, and Marketing a Destination
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38494
Sample Questions
Q1) In the life cycle of a destination, the addition of special events and new products, such as a ride, a golf course, or an attraction, becomes more important when the TDA enters the phase called ____________________.
A) conception
B) growth
C) maturity
D) decline
Answer: D
Q2) Tourism products are generally considered to have an elastic demand because _______________.
A) customers are not price-sensitive
B) travel is a luxury, not a life-sustaining product
C) customers tend to react very dramatically to promotions
D) people have a difficult time controlling their spending patterns
Answer: B
Q3) In coattail development there is no common theme.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Transportation
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38495
Sample Questions
Q1) A day tour differs from a short tour because _________________.
A) passengers must pay for the admissions
B) passengers do not make a stop
C) passengers do not see many sights
D) passengers do not stay overnight
Q2) What type of bus service provides or arranges for all the components of a tour, such as meals, lodging, admission prices, and transportation?
A) Charter
B) Tour
C) Scheduled
D) Vacation
Q3) One of the benefits of deregulation was ______________.
A) the reduction in competition
B) the emergence of discount airlines
C) the decrease in industry taxation
D) the merging of the Canadian and U.S. airline industries
Q4) Charter airlines publish timetables and travel on predefined routes.
A)True
B)False
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Chapter 5: Accommodations
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/38496
Sample Questions
Q1) Banquets and catering are particularly good revenue generators because _____________________.
A) hotels charge a great deal more for this service because it requires extra staff
B) more people means more money
C) the kitchen can use the food already prepared for the dining room
D) the number of guests and the menu is known in advance, helping to control costs
Q2) Room service is seldom available in suburban hotels but always available at downtown hotels.
A)True
B)False
Q3) A franchisor is the purchaser of a franchise operation.
A)True
B)False
Q4) "Putting on the ritz" means ___________________.
A) that you are dressing up like Cesar Ritz
B) living, behaving, or dressing in a refined and fashionable manner
C) putting on pretentious airs to impress others
D) providing excellent service to guests
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Chapter 6: Food and Beverage
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38497
Sample Questions
Q1) A single corporate entity that operates more than one restaurant, with all restaurants reporting to one corporate headquarters, is called a ____________________.
A) chain
B) franchise
C) consortium
D) referral system
Q2) Large grocery stores now sell take-out foods so they can compete with fast-food restaurants.
A)True
B)False
Q3) Food grown without the use of chemicals or foreign substances is called
A) free-range food
B) organically grown food
C) local food
D) genetically modified food
Q4) Upselling techniques are against the law in Canada.
A)True
B)False
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Chapter 7: Recreation
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38498
Sample Questions
Q1) Walt Disney transformed both the entertainment and amusement park sectors with his vision of how well themes can react with target markets.
a)Identify and describe two theme parks influenced by Walt Disney's vision.
b)Lists some of the theme parks currently in operation that were directly influenced by Disney's success.
c)Explore the impact and success that Disney has earned in the tourism industry.
Q2) Attractions are the "pull factors" of a destination, and every tourist destination has a variety of attractions for visitors to enjoy.Sometimes, nature provides major attractions for an area, but most attractions are manufactured.Outline the resources your city/area has in this industry by discussing:
a)Four different types of attractions, providing an example of each located in or near your city
b)How each attraction is owned/managed
c)Two methods of raising funds that each attraction likely uses to stay in business
d)Which of the four attractions that you listed in a)do you feel has the greater "pull" for tourists?
Justify your answers.
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Page 9
Chapter 8: Adventure Tourism and Outdoor Recreation
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/38499
Sample Questions
Q1) Tourism that focuses on nature-related experiences that help people appreciate and understand natural resources and their conservation is ____________________.
A) sustainable tourism
B) non-consumptive tourism
C) hard adventure
D) ecotourism
Q2) a)Risk management has become an essential part of all areas of tourism, including accommodations, events, adventure tourism, and outdoor recreation.Why is this relationship so important? How does a company begin to establish risk management policies? Defend your answer using examples.
b)Do you believe risk management should be part of the tourism experience? Why or why not?
Q3) Who in the federal government is responsible for Parks Canada?
A) Industry Canada
B) The Minister of the Environment
C) Environment Canada
D) Canada Parks and Lands
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Chapter 9: Events
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38500
Sample Questions
Q1) People who attend association meetings prefer new meeting locations every year.
A)True
B)False
Q2) An international meeting of high level government leaders such as the G8 is an example of what type of event?
A) A summit meeting
B) A convention
C) A civic affair
D) A hallmark event
Q3) A breakout room is a small room alongside a larger conference room that can be set up with snacks, lunch, or dinner for delegates.
A)True
B)False
Q4) Cirque du Soleil is a worldwide sensation that dramatically changed what people consider to be _______________________.
A) a festival
B) civic pride
C) a circus event
D) entertainment for a mass audience
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Chapter 10: Travel Services
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38501
Sample Questions
Q1) How does a specialty agency differ from a full-service agency?
A) It sells only one product, such as cruises.
B) It deals only with business travel and planning business events and conferences.
C) It only sells highly discounted tours and airline tickets.
D) It sells tourism products only via the internet.
Q2) The elimination of commissions to travel agents and the introduction of service fees for customers came as a result of _________________.
A) deregulation
B) recession economics
C) the internet
D) capitalism
Q3) Travelling with a tour director throughout your trip is one of the advantages of an escorted tour.
A)True
B)False
Q4) A tour operator can sell directly to the consumer or directly to a travel agency.
A)True
B)False
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Page 12
Chapter 11: Tourism Services
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38502
Sample Questions
Q1) The organization that best helps a region by soliciting events, conferences, and large gatherings is the ___________________.
A) CTC
B) CVB
C) VIC
D) CTHRC
Q2) One of the first Canadians an incoming tourist meets works for the Canada Border Services Agency.
A)True
B)False
Q3) Most local tourism associations or organizations depend on ___________________.
A) high visibility to be successful
B) membership fees as their revenue stream
C) taxes and grants to fund their activities
D) well trained staff to enable them to complete their mandates
Q4) The symbol that signifies information for tourists is __________________.
A) (?)
B)( !)
C) (#)
D) Info
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Chapter 12: Challenges and the Future
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/38503
Sample Questions
Q1) Experiential tourism refers to a trend that has tourism _____________________.
A) providing the customer with hands-on/"live action" experiences
B) providing your work staff with "real life" experience to better serve clients
C) promoting your facilities with real life activities
D) choosing animation as a way of bringing heritage to life
Q2) Over 50% of North Americans choose brand-name tourism products over a products without branding.
A)True
B)False
Q3) The decision of a country's political leaders to not attend international events, such as the Olympics, can damage that country's reputation as open and welcoming.
A)True
B)False
Q4) A vast majority of people believe that tourism contributes to climate change but only a small amount believe anything is being done about this problem.
A)True
B)False
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