Technology Management
Pre-Test Questions
Course Introduction
Technology Management is a multidisciplinary course that examines how organizations can effectively harness technology to achieve strategic objectives and enhance operational efficiency. It covers the planning, development, and implementation of technological innovations while addressing issues such as technology forecasting, adoption, diffusion, and the alignment of technological solutions with business goals. Students will explore frameworks and best practices for managing technological change, fostering innovation, and evaluating the impact of emerging technologies on competitive advantage. The course also discusses ethical, legal, and societal considerations inherent in technology-driven environments.
Recommended Textbook
Information Technology Project Management 9th Edition by Kathy Schwalbe
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13 Chapters
1066 Verified Questions
1066 Flashcards
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) The enterprise project management software, which aids project and portfolio management, is a low-end tool.
A)True
B)False
Answer: False
Q2) Which attribute best defines the role of leaders?
A) They focus on short-term objectives.
B) They work on achieving primarily tactical goals.
C) They work solely toward day-to-day details of meeting specific tasks.
D) They inspire people to reach goals.
Answer: D
Q3) In project management, the three limitations of scope, time, and cost are referred to as the _____.
Answer: triple constraint
Q4) To be a successful manager, the only skills an IT project manager needs to possess are excellent technical skills.
A)True
B)False
Answer: False
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Chapter 2: The Project Management Information
Technology Context
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Sample Questions
Q1) _____ refers to the degree to which work activities are organized around teams, rather than individuals.
Answer: Group emphasis
Q2) The symbolic perspective of an organization:
A) focuses on different groups' roles and responsibilities to meet the goals and policies set by top management.
B) views the organization as coalitions composed of varied individuals and interest groups.
C) focuses on providing harmony between the needs of the organization and the needs of people.
D) focuses on the meanings of the culture, language, traditions, and image of the organization.
Answer: D
Q3) Internal stakeholders include groups affected by the project such as government officials or concerned citizens.
A)True
B)False
Answer: False
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) The project scope management knowledge area maps to which process group through the activities of scope validation and scope control?
A) initiating
B) planning
C) executing
D) monitoring and controlling
Answer: D
Q2) The project stakeholder management knowledge area maps to which process group by identifying stakeholders?
A) initiating
B) planning
C) executing
D) monitoring and controlling
Answer: A
Q3) Many project management activities occur as part of the planning process group.
A)True
B)False
Answer: True
Q4) _________ issues often occur during project execution, especially conflicts.
Answer: Human resource
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Chapter 4: Project Integration Management
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Sample Questions
Q1) Projects that address broad organizational needs are likely to fail.
A)True
B)False
Q2) Which document recognizes the existence of a project and provides direction on the project's objectives and management?
A) stakeholder register
B) risk register
C) directive
D) project charter
Q3) _____ involves determining long-term objectives by analyzing the strengths and weaknesses, studying opportunities and threats, predicting future trends, and projecting the need for new products and services.
Q4) A(n) _____ is a formal group of people responsible for approving or rejecting changes to a project.
Q5) It is necessary that IT project managers have prior technical experience in creating and managing IT products.
A)True
B)False
Q6) What are the methods for categorizing information technology projects?
Page 6
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Chapter 5: Project Scope Management
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Sample Questions
Q1) _____ includes the processes involved in defining and controlling what work is or is not included in a project.
Q2) The _____ includes the approved project scope statement and its associated WBS and WBS dictionary.
Q3) Which term describes a product produced as part of a project?
A) variance
B) scope
C) deliverable
D) work package
Q4) Scope creep if not managed well can lead to the failure of information technology projects.
A)True
B)False
Q5) Which statement best describes scope?
A) each level of work that is outlined in a work breakdown structure
B) end product created as part of a project that is delivered to the client
C) tasks that are decomposed into smaller tasks in a work breakdown structure
D) work involved in creating the products and the processes used to create them
Q6) What are some of the suggestions for improving the requirements process?
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Q7) The main outputs of scope definition are the _____ and project document updates.
Chapter 6: Project Schedule Management
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Sample Questions
Q1) Which is one of the main outputs of estimating activity resources process?
A) project documents update
B) milestone list
C) breakdown structure
D) activity duration estimate
Q2) Which provide a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a calendar format?
A) Gantt charts
B) Critical path analysis
C) Arrow diagramming method
D) PERT analysis
Q3) In a Gantt chart, thick black bars represent milestones achieved in a project.
A)True
B)False
Q4) In a critical path analysis, the shortest path is what drives the completion date for the project.
A)True
B)False
Q5) _____ is the number of workdays or work hours required to complete a task.
Page 8
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Chapter 7: Project Cost Management
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Sample Questions
Q1) _____ costing considers the total cost of ownership, or development plus support costs, for a project.
Q2) _____ are revenues minus expenditures.
Q3) What is a rough order of magnitude estimate also referred to as?
A) definitive
B) budgetary
C) final
D) ballpark
Q4) The cost performance index can be used to calculate the _____ which gives an approximate cost of completing a project based on performance to date.
Q5) Soles is a footwear company which has recently set up its store in Ambrosia. To manufacture its products, Soles incurs a range of different costs. Which would be an example of an indirect cost?
A) Cost of machines to produce shoes
B) Salary paid to factory workers
C) Electricity used to run its factories
D) Cost of leather used to manufacture shoes
Q6) What are tangible and intangible costs? Distinguish between direct and indirect costs and give examples of each.
Page 9
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Chapter 8: Project Quality Management
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Sample Questions
Q1) Which is a measure of quality control equal to one fault in one million opportunities problems?
A) ISO 9000
B) six 9s of quality rule
C) seven run rule
D) Six Sigma rule
Q2) Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization?
A) Seven run rule
B) ISO 9000
C) Six Sigma
D) ASQ
Q3) _____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.
Q4) The _____ means taking responsibility for failures or not meeting quality expectations.
Q5) Complete the formula: sample size = 0.25 * ( _____ /acceptable error)<sup>2</sup>
Q6) The _____ ultimately decides if quality is acceptable.
Page 10
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Chapter 9: Project Resource Management
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Sample Questions
Q1) According to Herzberg, which is a motivational factor?
A) recognition
B) salary
C) training
D) health benefits
Q2) _____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.
Q3) Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?
A) Theory Z
B) Theory X
C) Theory Y
D) Theory K
Q4) Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
Q5) Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.
Q6) _____ fill in for project managers in their absence and assist them as needed.
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Chapter 10: Project Communications Management
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Sample Questions
Q1) The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.
Q2) A(n) _____ is a document that guides project communications.
Q3) How do you determine the number of communications channels? How does the number of people involved in a project affect this value? How can project managers control this value?
Q4) The output of the _____ process is a communications management plan.
A) managing communications
B) reporting performance
C) controlling communications
D) planning communications
Q5) The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
A) final project report
B) design document
C) audit report
D) lessons-learned report
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Chapter 11: Project Risk Management
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Sample Questions
Q1) _____ is the amount of satisfaction or pleasure received from a potential payoff.
Q2) A(n) _____ is a list of risks that are low priority, but are still identified as potential risks.
Q3) _____ are indicators or symptoms of actual risk events.
Q4) Which action applies to positive risks when the project team cannot or chooses not to take any actions toward a risk?
A) risk enhancement
B) risk acceptance
C) risk sharing
D) risk exploitation
Q5) Which process involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project?
A) performing quantitative risk analysis
B) planning risk responses
C) monitoring risk
D) performing qualitative risk analysis
Q6) List and briefly describe four methods for identifying risks.
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) In project procurement management, a main output of controlling procurements is a source selection criteria.
A)True
B)False
Q2) A key factor in evaluating bids, particularly for projects involving information technology, is the past performance record of the bidder.
A)True
B)False
Q3) The fee in a CPFF contract constantly varies even when the scope of a contract remains the same.
A)True
B)False
Q4) All procurement documents should be in _____ form in order to facilitate accurate and complete responses from prospective sellers.
Q5) Reviewing performance records reduces the risk of selecting a supplier with a poor track record.
A)True B)False
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) Which is the new knowledge area identified by the Project Management Institute?
A) project stakeholder management
B) project communication management
C) project risk management
D) project procurement management
Q2) The main output of the identifying stakeholders process is the _____.
Q3) The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.
A) resistant
B) neutral
C) supportive
D) leading
Q4) Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.
A)True
B)False
Q5) _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.
Q6) A(n) _____ stakeholder is aware of the project and supportive of change.
Page 15
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