Technology Management Exam Solutions
Course Introduction
Technology Management explores the effective use of technology within organizations to enhance performance and support strategic objectives. The course examines how managers can leverage information systems, emerging technologies, and innovation to gain competitive advantage, streamline operations, and drive organizational change. Key topics include technology adoption, digital transformation, project management, research and development, intellectual property, and the ethical and social implications of technology deployment. Students will analyze real-world cases and develop practical skills for managing technological resources in both established and entrepreneurial environments.
Recommended Textbook
Information Technology Project Management 9th Edition by Kathy Schwalbe
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) The question, "What unique product, service, or result does the customer or sponsor expect from the project?" is an example of a(n) _____ constraint.
Answer: scope
Q2) Which knowledge area involves defining and managing all the work required to complete the project successfully?
A) Project resource management
B) Project scope management
C) Project time management
D) Project cost management
Answer: B
Q3) Which attribute is true of low-end tools of project management software?
A) They are designed for especially large projects with multiple users.
B) Their main advantage is that they have unlimited functionality.
C) They provide basic project management features.
D) They are referred to as enterprise project management software.
Answer: C
Q4) In project management, the three limitations of scope, time, and cost are referred to as the _____.
Answer: triple constraint
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Chapter 2: The Project Management Information
Technology Context
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Sample Questions
Q1) In what type of organizational structure do project managers have the most authority?
A) Functional
B) Project C) Matrix
D) Circular
Answer: B
Q2) Project managers must have cooperation from people in other parts of the organization.
A)True
B)False
Answer: True
Q3) Three general classifications of organizational structures are _____, project, and matrix.
Answer: functional
Q4) The _____ frame of an organization relates to the company's culture.
Answer: symbolic
Q5) In a(n) _____ organizational structure, project managers have little or no authority. Answer: functional
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) The pre-initiation phase of a project using the Scrum method does not involve project charters, stakeholder management strategy, and kick-off meetings.
A)True
B)False
Answer: False
Q2) Which is an example of a pre-initiation task?
A) Drawing up a work breakdown structure
B) Developing a business case for a project
C) Drafting the project charter
D) Identifying stakeholders
Answer: B
Q3) A risk register is the output of _____. Answer: risk management
Q4) A(n) _____ describes how things should be done. Answer: methodology
Q5) A(n) _____ is a cross-functional team of five to nine people who organize themselves and the work to produce the desired results for each sprint. Answer: Scrum team development team
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Chapter 4: Project Integration Management
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Sample Questions
Q1) _____ refer to undesirable situations that prevent an organization from achieving its goals.
Q2) List and briefly describe the six main processes involved in project integration management.
Q3) Change requests are always made in writing.
A)True
B)False
Q4) Which is an example of an organizational process asset?
A) Management systems
B) The organization's infrastructure
C) Government standards
D) Marketplace conditions
Q5) _____ is the result of subtracting the project costs from the benefits and then dividing by the costs.
Q6) Interface management involves identifying and managing the points of interaction between various elements of a project.
A)True
B)False
Q7) Discuss the difference between explicit and tacit knowledge.
Page 6
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Chapter 5: Project Scope Management
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Sample Questions
Q1) The project's size, complexity, importance, and other factors do not affect how much effort is spent on collecting requirements for scope planning.
A)True
B)False
Q2) The main outputs of scope definition are the _____ and project document updates.
Q3) _____ is a technique that uses branches radiating out from a core idea to structure thoughts and ideas when creating a WBS.
Q4) The main purpose of the WBS is to define all of the work required to complete a project.
A)True
B)False
Q5) Which output documents how project needs will be analyzed, documented, and managed?
A) requirements traceability matrix
B) requirements management plan
C) WBS
D) project scope statement
Q6) Creating the _____ involves subdividing the major project deliverables into smaller, more manageable components.
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Chapter 6: Project Schedule Management
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Sample Questions
Q1) A(n) _____ determines the early start and early finish dates for each activity in a project.
Q2) A white diamond on a Tracking Gantt chart represents a(n) _____.
Q3) In a Gantt chart, thick black bars represent milestones achieved in a project.
A)True
B)False
Q4) Network diagrams are the preferred technique for showing activity sequencing.
A)True
B)False
Q5) During which relationship is the "from" activity unable start until the "to" activity is started?
A) start-to-start
B) finish-to-finish
C) finish-to-start
D) start-to-finish
Q6) A drawback of the project management software is that it does not have the capacity to calculate the critical path(s) for a project.
A)True
B)False
Page 8
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Chapter 7: Project Cost Management
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Sample Questions
Q1) What is another term used for budget?
A) earned value
B) actual cost
C) indirect cost
D) planned value
Q2) The time frame for a(n) _____ estimate is often three or more years prior to project completion.
Q3) _____ is a project performance measurement technique that integrates scope, time, and cost data.
Q4) What type of management includes the processes required to ensure that a project team completes a project within an approved budget?
A) project scope management
B) project quality management
C) project time management
D) project cost management
Q5) The cost performance index can be used to calculate the _____ which gives an approximate cost of completing a project based on performance to date.
Q6) A cost management plan is a subsidiary of the _____ plan.
Q7) Project managers must conduct cash flow analysis to determine _____.
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Chapter 8: Project Quality Management
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Q1) _____ correct or prevent further quality problems based on quality control measurements.
Q2) Which chart helps users identify the vital few contributors that account for most quality problems in a system?
A) Gantt
B) Pareto
C) control
D) tracking Gantt
Q3) The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."
Q4) A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.
Q5) The _____ means taking responsibility for failures or not meeting quality expectations.
Q6) The _____ ultimately decides if quality is acceptable.
Q7) Gantt charts cannot be used to aid project quality management.
A)True
B)False
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Chapter 9: Project Resource Management
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Sample Questions
Q1) Managers who follow which theory assume that the average worker wants to be directed and prefers to avoid responsibility?
A) Theory Z
B) Theory X
C) Theory Y
D) Theory K
Q2) What is at the top of Maslow's hierarchy of needs?
A) esteem
B) self-actualization
C) physiological
D) social
Q3) According to Thamhain and Wilemon, what is the ability to improve a worker's position?
A) penalty
B) assignment
C) expertise
D) promotion
Q4) _____ power is getting people to do things based on a position of authority.
Q5) According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
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Chapter 10: Project Communications Management
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Sample Questions
Q1) Do not have a meeting if there is a better way of achieving the objective at hand.
A)True
B)False
Q2) The communications management plan varies with the needs of the project.
A)True
B)False
Q3) Project managers should try to _____ the size of teams or subteams to avoid making communications too complex.
Q4) According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?
A) voice mail
B) e-mail
C) meeting
D) website
Q5) Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
Q6) _____ are normally provided as status reports or progress reports.
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Page 12
Chapter 11: Project Risk Management
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Sample Questions
Q1) _____ are numbers that represent the overall risk of specific events, based on their probability of occurring and the consequences to the project if they do occur.
Q2) Which process involves determining what risks are likely to affect a project and documenting the characteristics of each?
A) identifying risks
B) planning risk management
C) performing qualitative risk analysis
D) performing quantitative risk analysis
Q3) A(n) _____ is a document that contains results of various risk management processes.
Q4) Potential problems that might occur on the project and how they might impede project success are _____ risks.
Q5) Top Ten Risk Item Tracking is a quantitative risk analysis tool.
A)True
B)False
Q6) _____ is a technique by which a group attempts to generate ideas or find a solution for a specific problem by amassing ideas spontaneously and without judgment.
Q7) One main output of the _____ process is a risk register.
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Chapter 12: Project Procurement Management
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Q1) Outputs of the _____ process consist of selected sellers and change requests.
A) closing procurements
B) conducting procurements
C) planning procurement management
D) controlling procurements
Q2) The contractual relationship is a legal relationship, which means it is subject to state and federal contract laws.
A)True
B)False
Q3) In project procurement management, which is one of the main outputs of the conducting procurement process?
A) selected seller
B) procurement management plan
C) procurement statement of work
D) closed procurement
Q4) The main sections of an RFP can include the statement of work and schedule information.
A)True
B)False
Q5) Procurement statements of work are an output of the _____ process.
Page 14
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
A) high interest/low power
B) high interest and high power
C) low interest/ low power
D) low interest/high power
Q2) A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
Q3) A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.
Q4) A simple way to document basic information on project stakeholders is by creating a(n) _____.
Q5) _____ can be classified as internal to the organization or external.
Q6) The main output of which process is the stakeholder register?
A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) controlling stakeholder engagement
Q7) The main output of the identifying stakeholders process is the _____.
Page 15
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