Technology and Innovation Management
Pre-Test Questions
Course Introduction
Technology and Innovation Management explores the strategies, tools, and processes organizations use to develop, implement, and sustain technological innovations. This course examines the role of technology in gaining competitive advantage, managing research and development, and fostering a culture of innovation. Students will analyze case studies, learn frameworks for evaluating emerging technologies, and investigate how digital transformation and disruptive innovations impact markets and industries. Particular emphasis is placed on strategic decision-making, change management, intellectual property considerations, and the integration of innovation with business objectives.
Recommended Textbook
Business Driven Technology 5th Edition by Paige Baltzan
Available Study Resources on Quizplus
20 Chapters
1076 Verified Questions
1076 Flashcards
Source URL: https://quizplus.com/study-set/2656
Page 2
Chapter 1: Business Basics
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/52984
Sample Questions
Q1) Which of the following is not a part of the marketing mix?
A) Product
B) Price
C) Point
D) Promotion Answer: C
Q2) What occurs when businesses sell products or services for more than they cost to produce?
A) Expense
B) Profit
C) Loss
D) Revenue
Answer: B
Q3) ____________ accounting involves preparing financial reports that provide information about the business's performance to external parties such as investors, creditors, and tax authorities.
Answer: Financial
Q4) ____________ is the actual recording of the business's transactions, without any analysis of the information.
Answer: Bookkeeping
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Business Process
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/52983
Sample Questions
Q1) Differentiate between customer facing processes and business facing processes. Answer: Customer facing processes result in a product or service that is received by an organization's external customer. Business facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
Q2) Describe business processes and their importance to an organization.
Answer: Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence. A business process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint. A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to: expose process detail gradually and in a controlled manner; encourage conciseness and accuracy in describing the process model; focus attention on the process model interfaces; provide a powerful process analysis and consistent design vocabulary.
Q3) Manufacturing is a ________ facing process.
Answer: Customer
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Hardware and Software
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/52982
Sample Questions
Q1) Magnetic _________ is a secondary storage medium that uses magnetic techniques to store and retrieve data on disks or tapes coated with magnetically sensitive materials.
Answer: Medium
Q2) What provides the tools for data retrieval, modification, deletion, and insertion?
A) Data management
B) Desktop publishing
C) Email
D) Groupware
Answer: A
Q3) What is a protected memory space created by the CPU allowing the computer to create virtual machines?
A) Volatility
B) Virtualization
C) Flash memory
D) Cache memory
Answer: B
Q4) ____________ is the number of billions of CPU cycles per second.
Answer: Gigahertz
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Enterprise Architectures
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52981
Sample Questions
Q1) The primary characteristics of a solid infrastructure include flexibility, scalability, reliability, availability, and performance.
A)True
B)False
Q2) ____________ architecture determines how applications integrate and relate to each other.
Q3) ____________ is a backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time.
Q4) List and describe the five qualities of an infrastructure architecture.
Q5) What determines how applications integrate and relate to each other?
A) Application architecture
B) Information architecture
C) Enterprise architecture
D) Infrastructure architecture
Q6) Managing ___________ access to information is a critical piece of the information architecture.
Q7) List and describe the five characteristics of adaptable systems.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Networks and Telecommunications
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/52980
Sample Questions
Q1) What allows web browsers and servers to send and receive web pages?
A) File transfer protocol (FTP)
B) Simple mail transfer protocol (SMTP)
C) Hypertext transfer protocol (HTTP)
D) Simple network management protocol (SNMP)
Q2) What combines the functions of a cellular phone and a PDA in a single device?
A) GPS
B) RFID
C) Smartphone
D) VoIP
Q3) How many layers does the OSI model contain?
A) Four
B) Seven
C) Ten
D) Eleven
Q4) Hypertext Transfer Protocol (HTTP) uses TCP/IP technology to transmit voice calls over long-distance telephone lines.
A)True
B)False
Q5) Identify the advantages and disadvantages of broadband technology.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Information Security
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/52979
Sample Questions
Q1) What is the most costly and intrusive form of authentication?
A) Something the user knows such as a user ID and password
B) Something the user has such as a smart card or token
C) Something that is part of the user such as a fingerprint or voice signature
D) None of the above
Q2) ___________ is a method for confirming users' identities.
Q3) Insiders are illegitimate users who purposely or accidentally misuse their access to the environment to do business.
A)True
B)False
Q4) Who are hackers with criminal intent?
A) White-hat hacker
B) Black-hat hacker
C) Crackers
D) Cyberterrorists
Q5) List and describe the three primary security areas.
Q6) _______________ kiddies find hacking code on the Internet and click-and-point their way into systems to cause damage or spread viruses.
Q7) _______________ is a hacker with criminal intent.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Ethics
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/52978
Sample Questions
Q1) What is a contractual stipulation that ensures that ebusiness participants do not deny their online actions?
A) Copyright
B) Fair use doctrine
C) Nonrepudiation
D) Intellectual property
Q2) The __________ communications privacy act allows the reading of communications by a firm and says that employees have no right to privacy when using their companies' computers.
Q3) Describe the important ethical concepts steaming from information technology.
Q4) Which of the following describes information technology monitoring?
A) Tracking people's activities by such measures as number of keystrokes
B) Tracking people's activities by such measures as error rate
C) Tracking people's activities by such measures as number of transactions processed
D) All of the above
Q5) A(n) ____________ computer use policy contains general principles to guide computer user behavior.
Q6) ____________ are the principles and standards that guide our behavior toward other people.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52977
Sample Questions
Q1) What strategy does Toyota stress in its supply chain facilities strategy?
A) Efficiency
B) Effectiveness
C) Inventory
D) None of the above
Q2) ____________ management and control software provides control and visibility to the status of individual items maintained in inventory.
Q3) Which of the following increases effectiveness for the facilities driver?
A) Few facilities
B) Centralized facilities
C) Minimal amounts of excess capacity
D) Functional focus operational design
Q4) What allows an organization to reduce the cost and time required during the design process of a product?
A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning
Q5) Describe the four drivers of supply chain management.
Q6) Describe the fastest growing components of SCM systems.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Customer Relationship Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52976
Sample Questions
Q1) Which of the following operational CRM technologies does the customer service department typically use?
A) Contact center, web-based self-service, call scripting
B) Sales management, contact management, opportunity management
C) List generator, opportunity management, cross-selling and up-selling
D) List generator, campaign management, cross-selling and up-selling
Q2) Compare customer relationship management, supplier relationship management, partner relationship management, and employee relationship management.
Q3) What is an organization performing when it asks questions such as "why was customer revenue so high"?
A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies
Q4) McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.
Q5) Call scripting falls under the category of the sales department's CRM tools.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Enterprise Resource Planning
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52975
Sample Questions
Q1) Integrating financial information is a common ERP ______________.
Q2) Describe the three primary components found in core enterprise resource planning.
Q3) Which three basic attributes do successful ERP projects share?
A) Overall fit
B) Off the rack
C) Off the rack and tailored to fit
D) Custom made
Q4) Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components
Q5) Which channels do ERP vendors need to build for access into the ERP systems?
A) One channel for customers (B2B)
B) One channel for suppliers
C) One channel for partners
D) All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Ebusiness
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/52974
Sample Questions
Q1) What is a digital wallet?
A) An Internet-based company that facilitates payments over the Internet
B) A mechanism for sending a payment from a checking or savings account
C) A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill
D) Both software and information-the software provides security for the transaction and the information includes payment and delivery information
Q2) Which of the following is not an online consumer payment method?
A) EBPP
B) Digital wallet
C) Electronic Data Interchange
D) Financial cybermediary
Q3) What is a website in which items are posted on a regular basis and displayed in reverse chronological order?
A) RSS
B) Podcasting
C) SEO
D) Blog
Q4) ___________ measures the visitor interactions with the target ad.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Global Trends on OLC
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/52973
Sample Questions
Q1) Angola is one of the countries that is expected to have one of the largest increases in population between 2000 and __________.
Q2) The study of historical events in order to anticipate the outcome of current developments is called _________ analysis.
Q3) On average, how many years longer does each generation live than the previous in the United States?
A) One
B) Two
C) Three
D) Four
Q4) When numerical data are available, a trend can be plotted to display changes through time and into the future is known as trend _____________.
Q5) All of the following are countries expected to have the largest increases in population between 2000 and 2050, except:
A) Palestinian territory
B) India
C) Democratic Republic of the Congo
D) Yemen
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Strategic Outsourcing on OLC
Available Study Resources on Quizplus for this Chatper
14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/52972
Sample Questions
Q1) What category of outsourcing countries includes Canada, India, Ireland, Israel, and the Philippines?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q2) Canada is considered a rookie outsourcing country.
A)True
B)False
Q3) ___________ is a combination of professional services, mission-critical support, remote management, and hosting services that are offered to customers in any combination needed.
Q4) List and describe the three categories of outsourcing countries.
Q5) What are countries that are beginning to emerge as solid outsourcing options?
A) The leaders
B) The up-and-comers
C) The rookies
D) All of the above
Q6) Describe the future trend of outsourcing.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Systems Development
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/52971
Sample Questions
Q1) What is the ability to model the information system screens for an entire system using icons, buttons, menus, and submenus?
A) GUI screen design
B) Graphical user interface
C) ERD
D) Data models
Q2) ____________ testing verifies that the instruction guides are helpful and accurate.
Q3) ____________ maintenance makes changes to enhance the system, which improves such things as processing performance and usability.
Q4) ____________ testing exposes faults in the integration of software components or software units.
Q5) Which phase describes the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation?
A) Analysis phase
B) Design phase
C) Development phase
D) Testing phase
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Project Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52970
Sample Questions
Q1) Identify the three primary areas a project manager must focus on managing to ensure success.
Q2) _________ management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.
Q3) Project _________ defines the work that must be completed to deliver a product with the specified features and functions.
Q4) Project milestones are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
A)True B)False
Q5) A(n) ____________ is a temporary endeavor undertaken to create a unique product, service, or result.
Q6) A kill switch is a trigger that enables a project manager to close the project prior to completion.
A)True B)False
Q7) A change control board is responsible for approving or ____________ all change requests.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Operations Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/52969
Sample Questions
Q1) Which type of operational planning uses materials requirement planning systems?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry
Q2) Which modern quality control standard has the goal of detecting potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities?
A) Six sigma quality
B) Malcolm Baldrige National Quality Awards
C) CMMI
D) ISO 14000
Q3) Which of the following is not a factor of production when creating goods and services?
A) Entrepreneurship
B) Capital
C) Knowledge
D) Manufacturing
Q4) The five key competitive priorities include cost, quality, _______, flexibility, and service.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Architecture Trends
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/52968
Sample Questions
Q1) What is a business-driven IT architectural approach that supports integrating a business as linked, repeatable tasks or services?
A) Business continuity planning
B) Open systems
C) Service oriented architecture
D) Web services
Q2) Business benefits for using grid computing include?
A) Improved productivity and collaboration of virtual organizations and respective computing and data resources
B) Allowing widely dispersed departments and businesses to create virtual organizations to share data and resources
C) Robust and infinitely flexible and resilient operational architectures
D) All the above
Q3) What is often referred to as being the world's single and most powerful computer solution?
A) Virtualization
B) Interoperability
C) Loose Coupling
D) Grid Computing
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Business Intelligence
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52967
Sample Questions
Q1) What are forecasts?
A) Predictions made on the basis of time-series information
B) Time-stamped information collected at a particular frequency
C) Reveals the degree to which variables are related
D) All of the above
Q2) What do organizations using BI ask to find the root causes to problems and provide solutions?
A) What
B) When
C) Where
D) Why
Q3) Quantifiable benefits, indirectly quantifiable benefits, unpredictable benefits, and intangible benefits are the four primary categories of BI benefits.
A)True
B)False
Q4) Data latency is the time from which data are made available to the time when analysis is complete.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Global Information Systems
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/52966
Sample Questions
Q1) Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains ________ process areas. It is divided into appraisal, evaluation, and structure.
Q2) HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.
A)True
B)False
Q3) ____________ occurs when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.
Q4) To succeed in a global business environment, cultural, political, and geoeconomic (geographic and economic) business challenges must be confronted.
A)True
B)False
Q5) Which of the following is a US-EU data privacy requirement?
A) Access for consumers to their information
B) Adequate security, data integrity, and enforcement provisions
C) Notice of purpose and use of data collected
D) All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Mobile Technology
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52965
Sample Questions
Q1) Which of the following is not a company using GPS to gain efficiencies and effectiveness?
A) GM
B) American Farmers
C) UPS
D) Dr. Pepper
Q2) ____________ fidelity is a means of linking computers using infrared or radio signals.
Q3) What is a small handheld computer capable of entirely digital communications transmission?
A) PDA
B) GPS
C) GIS
D) RFID
This is the definition of PDA.
Q4) Identify the many cellular technologies along with their advantages and disadvantages.
Q5) A _________ information system is designed to work with information that can be shown on a map.
Q6) Explain how LBS, GPS, and GIS help to create business value.
To view all questions and flashcards with answers, click on the resource link above. Page 22