Technology and Innovation Management
Final Test Solutions
Course Introduction
Technology and Innovation Management explores the strategies and processes that organizations use to develop, implement, and manage technological innovations. The course examines the dynamic relationship between technology, innovation, and competitive advantage, addressing topics such as the innovation lifecycle, technology adoption, and the organizational structures that foster creativity. Students learn about current trends, challenges, and tools for managing both incremental and disruptive innovations, as well as approaches for integrating emerging technologies into business models. Case studies and real-world examples are used to provide practical insights into how firms successfully manage technological change and sustain long-term growth.
Recommended Textbook
Experiencing MIS 7th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) What is experimentation? Explain its importance.
Answer: Experimentation is making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has.Fear of failure paralyzes many good people and many good ideas.This can be overcome by having the ability to experiment.
Q2) Strong nonroutine cognitive skills are more in demand than routine skills.
A)True
B)False
Answer: True
Q3) Patricia, the marketing manager of a manufacturing firm, plans new marketing strategies with the help of her subordinates by providing and receiving critical feedback.Patricia is displaying effective ________.
A)collaboration
B)cognitive acceleration
C)virtualization
D)abstraction
Answer: A
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Page 3
Chapter 2: Business Processes, Information Systems, and Information
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Q1) Automation is the process in which the work is transferred from human side to computer side.
A)True
B)False
Answer: True
Q2) Which of the following statements is true of using an information system to improve process quality?
A)Information systems that are most user friendly are also most cost effective.
B)Information systems are most effective at improving process quality if they are developed solely by technical personnel.
C)Information systems can improve process efficiency but not process effectiveness.
D)Information systems that are labor saving may not be efficient.
Answer: D
Q3) In the five-component framework of information systems, the actors are hardware and people.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy, Information Systems
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Q1) Substitutions may not be viable options for some industrial clients due to ________ or physical distance limitations.
A)the lack of rival suppliers
B)the lack of internal technical expertise
C)the loss of customers
D)the loss of investors
Answer: B
Q2) What is the criterion on which business processes should run?
Answer: According to Porter, whether business processes are low-cost or high-service, these processes and systems used must create sufficient value that they will more than cover their costs.If not, the margin of those systems will be negative.If a value chain's margin is negative, the company must make some change.Either the value must be increased, or the costs of the value chain need to be reduced.
Q3) Procurement falls under the category of primary activities in a value chain.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) Which of the following is an advantage of custom-developed software?
A)They are less expensive than off-the-shelf software.
B)They can be tailored according to an organization's requirements.
C)They are easier to develop than using horizontal applications.
D)They need not be adapted to changing needs.
Q2) A device's cache and main memory are ________.
A)volatile
B)nonvolatile
C)stable
D)nonperishable
Q3) ________ software provides capabilities that are common across all organizations and industries.
A)Vertical-market application
B)Custom-developed
C)Horizontal-market application
D)Off-the-shelf with alterations
Q4) Main memory is also called read-only memory.
A)True
B)False
Q5) What are the different categories of application programs?
Page 6
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Chapter 5: Database Processing
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Q1) The conversion of the existing traditional databases in organizations to NoSQL databases is ________.
A)highly efficient and is being practiced by many organizations
B)highly recommended because it is user friendly
C)very cost-effective but can be enormously disruptive
D)unnecessary when relational databases meet the needs of organizations
Q2) In single-user databases, the application, the database management system (DBMS), and the database all reside on a user's computer.
A)True
B)False
Q3) SQL stands for ________.
A)Standard Query Language
B)Secondary Query Language
C)Structured Query Language
D)Simplified Query Language
Q4) In a database, a table is also called a ________.
A)record
B)matrix
C)file
D)field
Page 7
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Chapter 6: The Cloud
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Q1) Which of the following is an advantage of in-house hosting?
A)It requires very small capital.
B)It gives greater control over the location of data.
C)It has the ability to adapt to growing or fluctuating demands.
D)It eliminates the risk of obsolescence.
Q2) An internal information system built using Web services is said to be using the cloud if it ________.
A)allocates specific servers to each task
B)offers elasticity in the usage of servers
C)uses the Intranet
D)provides platform as a service (PaaS)
Q3) Which of the following is an advantage of a content delivery network?
A)It increases the load time of Web pages for the users.
B)It provides protection from denial-of-service (DOS)attacks.
C)It increases the reliability by storing the data on a single, large server.
D)It increases the load on the original server.
Q4) How are communications secured from snooping in a virtual private network?
Q5) Explain why cloud-based hosting does not make sense for some organizations.
Q6) Explain how software as a service (SaaS)works.
Q7) Why is cloud hosting preferred to in-house hosting?
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Chapter 7: Organizations and Information Systems
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Q1) Which of the following is a problem posed by information silos?
A)Data cannot be duplicated.
B)A lot of file space is wasted.
C)The interdependence between various information systems applications increases.
D)There is a lack of integrated enterprise information.
Q2) During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?
A)customer acquisition
B)marketing
C)relationship management
D)loss/churn
Q3) The solutions to problems in an enterprise system usually involve more than one enterprise.
A)True
B)False
Q4) Information silos help in resolving any problem that may arise due to isolated information systems.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) eBay often solicits customers to provide feedback on their eBay experience; this is an example of crowdsourcing.
A)True
B)False
Q2) Which of the following statements is true of social networking problems?
A)Responses to problematic content are best reserved for instances where it has caused an organization to do something positive.
B)Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely.
C)The product development team should not receive criticisms posted on a social networking site.
D)If problematic content represents reasonable criticism of the organization's products, the best response is to delete it.
Q3) Web sites and social networking sites both present user and responder content, but only social networking applications store and process connection data.
A)True
B)False
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Page 10
Chapter 9: Business Intelligence Systems
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Q1) Which of the following statements is true of data with granularity?
A)It can be too fine or too coarse and also have wrong granularity.
B)If granularity is too coarse, data can be made finer by summing and combining.
C)It is not possible to have a wrong granularity for a data.
D)If granularity is too coarse, data can be separated into constituent parts using regression.
Q2) ________ process operational and other data in organizations to analyze past performance and make predictions.
A)Virtualization techniques
B)Live migration techniques
C)Business intelligence systems
D)Windowing systems
Q3) What are the three primary activities in the business intelligence process?
Q4) ________ are user requests for particular business intelligence results on a particular schedule or in response to particular events.
A)Subscriptions
B)Third-party cookies
C)Static reports
D)Dynamic reports
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Chapter 10: Information Systems Security
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Q1) ________ occurs when a threat obtains data that is supposed to be protected.
A)Unauthorized data disclosure
B)Incorrect data modification
C)Faulty service
D)Denial of service
Q2) A criticism of biometric authentication is that it provides weak authentication.
A)True
B)False
Q3) ________ are created by companies as false targets for computer criminals to attack.
A)Negatives
B)Honeypots
C)Cookies
D)Trojan horses
Q4) Wardrivers are those who engage in phishing to obtain unauthorized access to data.
A)True
B)False
Q5) What are the precautions to be taken when opening email attachments to avoid malwares?
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Chapter 11: Information Systems Management
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Q1) When a company outsources a system, it has complete control over prioritizing software fixes.
A)True
B)False
Q2) The ________ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
A)technology
B)operations
C)development
D)outsourcing relations
Q3) An outsource vendor can choose the technology that it wants to implement, unless a contract requires otherwise.
A)True
B)False
Q4) What are the responsibilities of the technology office of a firm's information systems (IS)department?
Q5) Explain the advantages of management in outsourcing information systems.
Q6) Compare the role of a chief information officer (CIO)and the role of a chief technology officer (CTO).
Page 13
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Chapter 12: Information Systems Development
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Q1) It is essential to estimate a system's cost to calculate its rate of return.
A)True
B)False
Q2) Information systems cannot be tailor-made.
A)True
B)False
Q3) Procedures for a business information system are designed usually by ________.
A)testers
B)programmers
C)systems analysts
D)business analysts
Q4) Organizational feasibility refers to estimating the time it will take to complete a project.
A)True
B)False
Q5) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q6) What is a test plan?
Page 14
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Chapter 13: Collaboration Information Systems for Decision Making
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Q1) Which of the following collaborative activities requires providing easy-to-use and readily available multiparty communication?
A)promotion of team growth
B)feedback
C)accomplishment of task within time and budget
D)iteration
Q2) In project management, accomplishing tasks on time is the objective of the ________ phase.
A)finalizing
B)starting
C)doing
D)planning
Q3) Hanna, a project manager at Rinehart Inc., adds additional resources to a new project that has insufficient resources to meet its tight schedules.In this case, Hanna is in the ________ phase of project management.
A)planning
B)starting
C)doing
D)finalizing
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) ________ are virtual meetings in which attendees view one of the attendees' computer screens for formal and organized presentations.
A)Discussion forums
B)Screen-sharing applications
C)Conference calls
D)Webinars
Q2) Explain version control with a simple example.
Q3) Which of the following statements is true of a product power curve for collaborative tool sets?
A)A flat line on a power curve means the user is increasing the utility gained from the product.
B)At time zero, the ideal power curve is at zero.
C)The power curve of a Minimal collaboration tool set rises steadily with time.
D)The power curve of a Comprehensive collaboration tool set has a longer flat spot in the beginning.
Q4) What is version management and why is it important?
Q5) Discussion forums are one of the nice-to-have features in a collaboration tool.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) The disadvantages of employees using mobile systems at work include a greater need for training.
A)True
B)False
Q2) Which of the following statements about native applications is true?
A)They are developed by amateur programmers and business professionals.
B)They use HTML5, CSS3, and JavaScript as development languages.
C)They only run on the operating system for which they are programmed.
D)They are dependent on platforms provided by browsers.
Q3) Which of the following is a disadvantage of employees using their mobile systems at work?
A)limited productivity
B)lower employee satisfaction
C)greater need for training
D)greater support costs
Q4) Which of the following is a characteristic of a mobile device?
A)It restricts data entry.
B)It is a high power-consuming computing device.
C)It is not capable of wireless connectivity.
D)It is a small and lightweight device.
17
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) Using the F2 function key is recommended when a user has a long value in a cell and wants to edit a letter or two without retyping the whole entry.
A)True
B)False
Q2) In Excel, the PAGE LAYOUT tab is used to format a page, often for printing.
A)True
B)False
Q3) Which of the following keys is used to edit the value in a cell without retyping the whole entry?
A)F2
B)F1
C)F5
D)F3
Q4) The ________ tab is used for configuring the appearance of Excel.
A)VIEW
B)REVIEW
C)DATA
D)HOME
Q5) The real power of Excel lies in its amazing computational capability.Explain.
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Chapter 17: Database Design
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Q1) Which of the following statements is true of identifiers?
A)They are constraints on minimum requirements in a relationship.
B)They are data that users want to track.
C)They highlight instances of data duplication in a database.
D)They are attributes whose values are associated with only one entity instance.
Q2) Explain the database development process.
Q3) Tables that are not normalized can have data integrity problems.
A)True
B)False
Q4) A data model does not depict the relationships among the data.
A)True
B)False
Q5) Explain the role of users in designing a database.
Q6) In an organization, the administrative department consists of one clerk whose sole responsibility is the management of various administrative functions.The notation that accurately indicates this relationship is ________.
A)1:N
B)N:N
C)1:1
D)N:M
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access, an underlined attribute is a primary key and an italicized attribute is a foreign key.
A)True
B)False
Q2) The option to create reports can be found in the Database Tools tab of Microsoft Access.
A)True B)False
Q3) By default, for queries of two or more tables, Microsoft Access shows only those rows that have value matches in both tables.
A)True
B)False
Q4) In Microsoft Access, one must select the relationships option in the Design tab to modify the design of a default table.
A)True B)False
Q5) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q6) Explain the procedure for creating a new database using Microsoft Access.
Page 20
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Chapter 19: Using Excel and Access Together
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Q1) To create a column chart, the data is highlighted and the Column option in the Charts section of the Insert tab is selected.
A)True
B)False
Q2) In Microsoft Excel and Microsoft Access, import/export maintains an active connection to the source of the data.
A)True
B)False
Q3) To use Microsoft Excel to process data stored in Microsoft Access, it is recommended to rekey all of the Access data into Excel.
A)True
B)False
Q4) Microsoft Excel includes comprehensive tools for graphing data. A)True B)False
Q5) A pie chart can be used to compare results of various data for two years or more. A)True B)False
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Chapter 20: Network and Cloud Technology
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Q1) Penelope's office uses a wired local area network (LAN)to connect its computers and printers over two floors.Which of the following protocols should it use for its LAN?
A)IEEE 802.3
B)DSL
C)EVDO
D)WiMAX
Q2) With a wide area network (WAN), an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
Q3) Most personal computers today that support 10/100/1000 Ethernet conform to the 802.3 specification and allow for transmission at a rate of 10, 100, or 1,000 Mbps.
A)True
B)False
Q4) A digital subscriber line (DSL)operates on the same lines as voice telephones.
A)True
B)False
Q5) What is HTTP? How does it work?
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Chapter 21: Enterprise Resource Planning Erpsystems
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Q1) A stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
Q2) Which of the following statements is true of the impact of enterprise resource planning (ERP)on the IT staff of small organizations?
A)IT specialists in small organizations are dedicated to managing only the ERP system.
B)The IT staff in small organizations is isolated from senior management.
C)The chief information officer obtains the backing of the entire executive group for ERP implementation.
D)IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.
Q3) As an element of an enterprise resource planning (ERP)solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) The large fluctuations of the bullwhip effect force organizations to stock fewer inventories than needed.
A)True
B)False
Q2) Explain inter-enterprise IS processes with an example.
Q3) Nathan is in charge of inventory management at a furniture manufacturing company.Given his role, Nathan will be responsible ________.
A)for the machinery used in manufacturing
B)for the evaluation of the demand for furniture for a given period
C)for the wood and aluminum used for the furniture
D)for the capital required for production
Q4) Each level of a supply chain has a distinct source of revenue.
A)True
B)False
Q5) At each level of a supply chain, an organization can work with many organizations both up and down the supply chain.
A)True B)False
Q6) How do information systems affect supply chain performance?
Page 24
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) What are expert systems?
Q2) Expert systems came into existence long after the use of social media and the Internet.
A)True
B)False
Q3) What are the alternatives to content management applications?
Q4) A(n)________ is a software platform that uses social media to facilitate cooperative work of people within an organization.
A)enterprise social network
B)content management system
C)earned value management
D)expert system
Q5) ________ are rule-based systems that encode human knowledge in the form of If/Then rules.
A)Document management systems
B)Expert systems
C)Content management systems
D)Enterprise resource planning systems
Q6) What are content management systems? Define the challenges of content management. Page 25
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Chapter 24: Database Marketing
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Q1) In market-basket terminology, the term used to represent the probability that two items will be purchased together is ________.
A)confidence
B)support
C)cohesion
D)assurance
Q2) Which of the following is the basic idea of the decision tree technique?
A)to perform an RMF analysis and rank consumers according to their purchasing patterns
B)to select attributes that are most useful for classifying entities on some criterion
C)to produce computer programs for information systems
D)to use the minimum difference among groups created by the decision tree algorithm
Q3) Which of the following RFM scores refers to the most valuable customer?
A)111
B)555
C)123
D)333
Q4) What is database marketing?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following report media is used for delivering a query report?
A)paper and PDF file
B)digital dashboard
C)Web site
D)alerts via email
Q2) A pull report refers to a report ________.
A)sent to users according to a preset schedule
B)about the functioning of an organization's information systems
C)generated by user request
D)prepared by an organization from a competitor's data
Q3) What is the difference between push and pull reports?
Q4) An online analytical processing (OLAP)cube can also be referred to as an ________.
A)OLAP database
B)OLAP report
C)OLAP service
D)OLAP server
Q5) Query reports allow users to dynamically change the report grouping structures.
A)True
B)False
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Chapter 26: Data Breaches
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Q1) It is easy for organizations to prepare a list of countermeasures against many different types of attacks and take appropriate measures accordingly.
A)True
B)False
Q2) The ________ is a regulatory law that requires security precautions for government agencies.
A)Federal Information Security Management Act (FISMA)
B)Gramm-Leach-Bliley Act (GLBA)
C)Payment Card Industry Data Security Standard (PCI DSS)
D)Family Educational Rights and Privacy Act (FERPA)
Q3) Executives, managers, and all systems personnel of an organization discuss the actions to be taken by each employee in case a data breach occurs.They identify areas that would need immediate attention and assign specific responsibilities to each employee.The employees of the organization are performing a(n)________.
A)exfiltration
B)documentation
C)walkthrough
D)case study
Q4) Why should organizations respond quickly to data breaches?
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Chapter 27: International Mis
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Q1) The purpose and scope of a system are determined in the systems definition stage of the Systems Development Life Cycle (SDLC).
A)True B)False
Q2) Information systems procedures, unlike business processes, need not reflect local cultural values and norms.
A)True B)False
Q3) The size of the world economy, combined with the Internet, limits product differentiation.
A)True
B)False
Q4) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price, product, availability, and service.
A)True B)False
Q5) What are the problems of inherent processes?
Q6) What are the challenges of international information systems (IS)management?
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Chapter 28: Systems Development Project Management
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Q1) The challenges of managing large-scale systems development projects arise from
A)economies of scale
B)economies of scope
C)increase in configuration control
D)lack of coordination
Q2) A function point is a feature or function of a new program.
A)True
B)False
Q3) In the Project Management Body of Knowledge (PMBOKĀ®)Guide, the different stages in the life of a project are referred to as ________.
A)configuration controls
B)knowledge areas
C)process groups
D)resource zones
Q4) In case of task dependencies in a project, all tasks must begin and end at the same time.
A)True B)False
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 29: Agile Development
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Q1) In paired programming, two computers are used by the same programmer.
A)True
B)False
Q2) Agile development methodologies advocate the design of the complete system at the beginning.
A)True
B)False
Q3) The systems development life cycle (SDLC)processes are designed to frequently deliver a working version of a product.
A)True
B)False
Q4) "Test as you go" is a principle of the SDLC.
A)True
B)False
Q5) Agile development methodologies are applicable only to team projects on information systems.
A)True
B)False
Q6) In a scrum, who is a scrum master? What are his or her responsibilities?
Q7) In a scrum, who is a product owner?
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Chapter 30: Business Process Management
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Sample Questions
Q1) What are the three principles that relate business processes and information systems?
Q2) A(n)________ is a network of activities, actors, roles, repositories, and data and sequence flows that interact to accomplish a business function.
A)business enterprise
B)business process
C)inventory network
D)communication system
Q3) An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.
A)True
B)False
Q4) Every activity of a business process involves an information system.
A)True
B)False
Q5) Repositories are most often collections of data.
A)True
B)False
Q6) Describe business process management (BPM)in brief.
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