Technical Writing Exam
Bank
Course Introduction
Technical Writing is a course designed to develop students' skills in creating clear, concise, and effective documents commonly used in professional and technical environments. The course covers the fundamentals of writing technical reports, user manuals, proposals, instructions, and other documents essential for communicating complex information to diverse audiences. Emphasizing audience analysis, document design, and collaboration, students will learn to plan, draft, revise, and edit their work while incorporating visuals and adhering to ethical and professional standards. Through practical assignments and real-world scenarios, the course prepares students to convey technical information efficiently and accurately in various fields and industries.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229 Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) A stimulus that interferes with communication is referred to as:
A) encoding.
B) decoding.
C) feedback.
D) noise.
E) culture.
Answer: D
Q2) Communication theories help the professional:
A) maximise his/her income.
B) manipulate the media to his/her advantage.
C) narrow the communication gap between the professional and the client.
D) avoid litigation.
E) save time.
Answer: C
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Page 3
Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3479
Sample Questions
Q1) Which of the following statements is an opinion?
A) The government should increase the legal age for drinking.
B) Television dominates our lives.
C) I'm sure a loving God is looking after me.
D) I'm certain he didn't commit the crime.
E) Rich people are savers.
Answer: A
Q2) Which of the following best illustrates the principles of the 'language game' (that is, 'winning the game')?
A) Having plenty of exact facts and figures for your presentation.
B) Speaking excitedly and with intensity.
C) Using humour to disarm your critics in a magazine article.
D) Informing an applicant that he/she has been unsuccessful, and making it clear that you don't want to hear from them again.
E) Making sure that you have control of the conversation from start to finish.
Answer: C
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4
Chapter 3: Non-Verbal Communication: Meanings Without Words
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3480
Sample Questions
Q1) Pounding your fist while saying, 'We must try harder,' is an example of using non-verbal communication as:
A) a way of showing direction.
B) a means of reinforcement.
C) a way to regulate conversation.
D) a tension reliever.
E) a symbol system.
Answer: B
Q2) If I say, 'You are very welcome', but look nervously at my watch, my non-verbal communication conveys:
A) reinforcement.
B) substitution.
C) contradiction.
D) irrelevance.
E) hypocrisy.
Answer: C
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Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3481
Sample Questions
Q1) Computer-mediated communication with other cultures is:
A) similar to ordinary communication between cultures.
B) similar to ordinary communication between cultures, as long as people are honest and self-disclosing.
C) more problematic than ordinary communication between cultures.
D) almost impossible, due to language difficulties.
E) less problematic than ordinary communication between cultures.
Q2) Which of the following is a principle of language relativity?
A) We use language daily to relate to each other.
B) Language is how we interact with others.
C) The structure of a language impacts how its speakers see the world.
D) People can only think about things they have words for.
E) Some words are untranslatable.
Q3) Paralinguistics is the study of:
A) the verbal and non-verbal associated behaviour surrounding language.
B) the speech patterns of paraplegic accident victims.
C) body language.
D) ways of speaking more efficiently.
E) the true meaning of a person's verbal message.
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Page 6
Chapter 5: Mediated Communication
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3482
Sample Questions
Q1) Which of the following is true in modern email usage in Australia?
A) It is common practice to address emails using the salutation 'Sir' or 'Madam'.
B) It is common practice to try to respond to all emails within the same time frame, despite differences in status.
C) It is common practice to demand an immediate response on all emails.
D) It is common practice to sign off all emails with the valediction 'Yours faithfully'.
E) It is common practice to use email signatures.
F) It is common practice to sign off an informal email with the valediction 'Cheers'.
.
Q2) How many characters does Twitter allow in a tweet?
A) 40
B) 60
C) 100
D) 140
E) 160
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Chapter 6: Professional Communication Research
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3483
Sample Questions
Q1) What is the research question?
A) The abstract expressed as a question.
B) The conclusion.
C) The hypothesis.
D) The aim of the research.
E) The guiding idea of the research.
Q2) The best research Web search engine is:
A) Google
B) Yahoo
C) Sensis
D) Expanded ASAP
E) ABI/INFORM
Q3) Online ethics is a problematic area because:
A) not many people understand the internet.
B) internet sampling is not representative of the population.
C) online identity and attitudes are very different to real-life ones.
D) internet samples are too small.
E) ethics do not apply when people are online.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3484
Sample Questions
Q1) Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?
A) 'Oh, it's nothing.'
B) 'Whatever!'
C) 'Thanks, Jo.'
D) 'Leave me alone.'
E) 'Well, I am the best employee this firm will ever have. '
Q2) What is deindividuation?
A) A state where a person does not have enough liquid in their body.
B) A state akin to a mob.
C) A state after being a victim of online identity theft.
D) A state where a person is seen as a member of a group rather than as a unique person.
E) A state where group behaviour clashes with accepted social norms.
Q3) Aggressive behaviour:
A) is considered part of normal communication by Australians.
B) values others people's ideas.
C) values other people's property.
D) enhances self-esteem.
E) does not respect the rights of others.
Page 9
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3485
Sample Questions
Q1) In the workplace, it is advisable for an effective and professional communicator to:
A) recognise that diversity in group membership can result in unproductive conflicts that outweigh any benefits from diversity.
B) recognise that males and females in a group may define and approach issues differently and use this for mutual benefit.
C) recognise that group members from different cultural backgrounds may have conflicting values and personal preferences that can never be managed.
D) seek to play down individual differences in group discussions.
E) regard diversity as a problem to be overcome rather than an opportunity.
Q2) Which of the following would be best to recommend to a team who wanted to monitor their effectiveness?
A) Use detailed questionnaires or checklists.
B) Set new goals.
C) Conduct a problem-solving workshop.
D) Hold a party.
E) Attend a training seminar.
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10
Chapter 9: Interviewing and Negotiating
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3486
Sample Questions
Q1) What does a 'mirror question' allow a job applicant to do?
A) Allows the applicant to agree with or deny the validity of the statement it contains, and if necessary correct wrong impressions before the interview proceeds.
B) Allows the applicant to convey their understanding.
C) Allows the applicant to show their ability to think laterally.
D) Allows the applicant to answer 'yes' or no'.
E) Allows the applicant to elaborate.
Q2) In conducting the research interview, what statement might you make to interviewees in relation to ethics?
A) 'This interview will be conducted for as long as it takes to get the answers I need.'
B) 'I might make an audio recording of this interview.'
C) 'I don't know how long this interview will take.'
D) 'I need you to give me some good and interesting answers to my questions.'
E) 'You can withdraw from this study at any time, without specifying a reason.'
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11
Chapter 10: Oral Reports and Presentations
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3487
Sample Questions
Q1) What is one of Edward Tufte's criticisms of PowerPoint?
A) PowerPoint creates a professional image for presentations.
B) PowerPoint dumbs down the content of presentations by forcing a simplistic bullet point structure.
C) The audience can look to the PowerPoint presentation for guidance.
D) PowerPoint presentations can be projected onto a large screen.
E) PowerPoint presentations can be printed out and distributed to the audience.
Q2) Varying your pitch in a speech means:
A) talking faster at times, and slower at others.
B) talking louder at times, and softer at others.
C) talking higher at times, and lower at others.
D) talking gently at times, and harshly at others.
E) talking persuasively at times, and defensively at others.
Q3) Telling a humorous story as part of the introduction is valuable to the speaker if:
A) it provides a contrast to an otherwise boring talk.
B) it is really funny.
C) it relates to the content of the speech.
D) it is memorable.
E) it is clean.
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Page 12
Chapter 11: Writing Professionally: Process and Style
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3488
Sample Questions
Q1) Which of the following sentences contain tautologies?
A) Jim travelled to China yesterday.
B) Although the address was limited to only one controversial topic, the discussion that subsequently followed was based on mutual agreement.
C) Six people attended the committee meeting.
D) An interview was scheduled with the office manager.
E) Economic conditions are deteriorating.
Q2) Which of the following is the most concise sentence?
A) Bad luck.
B) It is apparent and obvious, therefore, that sound knowledge of letter composition and cultivation of the accurate thinking by which it must be accompanied should constitute an exceedingly worthwhile accomplishment.
C) Graduate students looking for good teaching jobs face an uncertain future.
D) In the case of the spaceship, there is an uncertainty factor as to whether the data communicated from it will be satisfactory in respect of the aims of the experiment.
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13
Chapter 12: Writing for the Workplace: Content and Genre
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3489
Sample Questions
Q1) Which of the following is NOT a quality of an effective report?
A) An effective report is accurate.
B) An effective report is clear.
C) An effective report is objective.
D) An effective report is in written format.
E) An effective report is goal-oriented.
Q2) Which of the following is true about how reports are read?
A) People generally ignore headings when looking for information in a report.
B) Conclusions and recommendations of a report are for interest only, not to be implemented.
C) Senior executives may only read the executive summary.
D) No-one reads appendices: they are just there to safeguard the writer.
E) People only read reports because of necessity, never out of interest.
Q3) The choice to send a letter rather than another type of communication signifies:
A) cost-effectiveness.
B) conventionality.
C) formality.
D) a need for speedy communication.
E) an archaic communication method.
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Page 14
Chapter 13: Academic Writing
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) How can verbs in a topic statement or essay question be used to help the writing process?
A) Verbs can help to focus writing upon the topic and understand the writing task.
B) Verbs can explore related topic areas.
C) Verbs can be repeated in the essay to show the writer is staying on track.
D) Verbs can be used in search engines to make research easier.
E) Verbs are not useful in the writing process.
Q2) What is the foremost reason case studies are employed in academic learning?
A) To provide examiners with additional material to test student knowledge.
B) To appeal to students who have a practical rather than theoretical nature.
C) To alleviate the boredom of learning theory.
D) To help students see how theories operate in practice.
E) To make learning more interesting.
Q3) In a basic annotated bibliography, all of the following may be included, EXCEPT:
A) the full bibliographic citation.
B) the content or scope of the text.
C) the main argument made by the authors.
D) the relevance or usefulness of the text for your research.
E) the page number in your document that the text relates to.
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