Technical Communication
Final Exam Questions
Course Introduction
Technical Communication focuses on the principles and practices of effective information exchange in professional and technical fields. Students learn to analyze audiences, plan, draft, revise, and design documents such as reports, proposals, manuals, and digital content. Emphasizing clarity, accuracy, and usability, the course also covers visual communication, collaborative writing, and ethical considerations. By engaging in real-world scenarios and projects, students develop skills essential for communicating complex information to diverse audiences in both written and oral formats.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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2
Chapter 1: Communication and Ethics
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Sample Questions
Q1) Consider the transaction communication model and describe at least two places in the model where your personal communication problems usually occur.
Answer: While answers may vary,they may consider the influences of frame of reference,including cultural differences;stimulus and motivation;problems with one or more of the communication codes of language,paralanguage,and nonverbal cues;problems with channels related to channel richness,problems with receiving or giving feedback;problems with the physical or social environment,or the influences of external or internal noise.
Q2) Senders are often referred to as decoders.
A)True
B)False
Answer: False
Q3) There are three basic communication codes: language,paralanguage,and nonverbal.
A)True
B)False
Answer: True
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Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) This organizational model believes in motivating employees with awards,money and working with people they like.
A)Traditional/Classical
B)Human Relations
C)Human Resources
D)Systems/Contingency
Answer: B
Q2) Current implementation of the Human Relations model is represented by
A)A company using quality control circles to solve work problems.
B)A company using time-motion studies to determine minimum task performance.
C)A company with its own employee exercise and recreation facilities.
D)A company that adapts its procedures to the culture and values of its employees.
Answer: C
Q3) A systems/contingency manager might say the following: "Regardless of what other managers may say,there is no single best way to manage - any model could be successful."
A)True
B)False
Answer: True
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Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Sample Questions
Q1) Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.
A)True
B)False
Answer: True
Q2) Competition and voting are win-lose strategies.
A)True
B)False
Answer: True
Q3) Which of the following is a description of messages in high-context cultures?
A)Messages are clearly spelled out-that is,they are direct and explicit.
B)The person's gestures,facial expressions,and status are considered to be of major importance.
C)It is the speaker's responsibility to make sure the meaning is provided by the words.
D)It is the speaker's responsibility to make sure the message is well organized and structured.
Answer: B
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Chapter 4: Effective Listening
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Sample Questions
Q1) Studies show that when doctors and nurses listen,it has little to no influence on how satisfied medical patients feel about their care.
A)True
B)False
Q2) To improve your relationship with your coworkers,you should learn to tolerate ambiguity.
A)True
B)False
Q3) By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:
A)Develop the expertise your boss values.
B)Know how to praise appropriately.
C)Don't criticize your boss.
D)Be quick to give advice.
Q4) The text identifies several guidelines for improving listening skills.Name three of these,and then name one of the payoffs of effective listening.
Q5) Describe the millennial customer.How has technology influenced these customers?
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Why is nonverbal communication relevant to business communication?
Q2) Which of the following statements is NOT true about eye contact?
A)Eye contact by a U.S.speaker shows interest and attentiveness.
B)Listeners tend to maintain less eye contact than speakers.
C)Eye contact can signal that it is ok to talk.
D)Maintaining overly long eye contact can make people from some cultures uncomfortable.
Q3) Which of the following is NOT a suggested way to minimize culture shock during business travel?
A)Take language and culture training
B)Have a sense of humor
C)Be well rested
D)Use English because it's internationally recognized
Q4) If a person gives someone the "middle finger," that is an example of an illustrator.
A)True
B)False
Q5) Discuss the steps to take to improve your nonverbal skills by building effective habits
Q6) What is the meaning of "culture shock" and how can it be minimized?
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
Q2) Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?
Q3) Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
A)True
B)False
Q4) Which of the following is NOT true of telecommuting and videoconferencing?
A)Ironically,telecommuters have a worse work-life balance.
B)Occasional face-to-face meetings will help the telecommuter be better at their job.
C)Telecommuters need a sense of involvement in the company.
D)Participation in videoconferencing is more organized and orderly as compared with face-to-face meetings
Q5) Trait anxiety is also known as communication apprehension.
A)True
B)False
Page 8
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Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) List and define the four methods for organizing interview questions,considering when each should be used.
Q2) In the case of a customer accused of shoplifting,which type of interview might be conducted?
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q3) How are the following interview questions organized?
"Are you interested in a management or team member position?"
"What makes you say that?"
"Are you willing to take a different position than the one you are applying for?"
"What makes you an effective manager or an effective team member?"
"Tell me about a time that you faced a challenge working with other people on the job and how you overcame that."
A)Funnel sequence.
B)Inverted funnel sequence.
C)Hourglass sequence.
D)Diamond sequence.
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Page 9
Chapter 8: The Employment Interview
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Sample Questions
Q1) Sean learned in an information gathering interview that the company he hoped to interview with does not keep hard copies of job applicants' resumes on file.Instead,they store them electronically and use a job specific program to search for the best interview candidates.Knowing this,Sean needs to prepare which type of resume to submit to this company?
A)Conventional resume
B)Electronic resume
C)Web based resume
D)Social media profile/resume
Q2) Which of the following is normally an unlawful question to ask during an employment interview?
A)"To what professional organizations do you belong?"
B)"What personal qualities do you think would be helpful in working with people within our organization?"
C)"Do you own your own car?"
D)"If you were starting college all over again,what courses would you take?"
Q3) Briefly discuss the two guidelines used to determine whether or not a question is lawful.
Q4) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) The elaboration likelihood model explains that the peripheral route processing means people take time to thoroughly consider the argument.
A)True
B)False
Q2) Effective teams
A)Follow an organized,rigid procedure.
B)Avoid overlapping or backtracking.
C)Always move smoothly from step to step of the problem solving sequence.
D)Accomplish their process in a cyclical manner.
Q3) Annie doesn't agree with her boss,but she is reluctant to speak against the proposal,because she doesn't want to be seen as putting her boss on the spot at the staff meeting.Annie decides not to say anything.This is a sign of what symptom of groupthink?
A)Self-censorship.
B)Shared stereotypes.
C)Illusion of invulnerability.
D)Rationalization.
Q4) What are three important differences between face to face (FTF)teams and teams that operate with the help of computer-mediated communication (CMC)?
Page 11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) Research supports that transformational leaders are able to improve performance levels.
A)True
B)False
Q2) Compare and contrast the trait and functional approaches to leadership.Which is a stronger approach,according to research?
Q3) This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
Q4) This approach to leadership contends that leadership depends of leader-member relations,how clearly the task is structured,and the leader's power position.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) Speaking from a manuscript is much more difficult for most people than speaking from outlined notes.
A)True
B)False
Q2) Oral reports usually are longer than oral briefings and are more formal
A)True
B)False
Q3) If you are thinking of starting your speech with humor,consider that you risk coming across as less competent if you
A)Poke fun at your profession
B)Use self-disparaging humor
C)Poke fun at the topic
D)Use any kind of humor at all
Q4) An audience that has already made up their minds but think they are objective is known as a
A)Neutral audience
B)Agreeable audience
C)Uninterested audience
D)Friendly audience
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) A speaker supports a point by saying,"Relationships require the same care you give a garden.When the plants are dry you must water them.You must fertilize them if they are to grow.And you must prune or spray at the first sign of disease,lest it spread and kill the whole plant."This is an example of
A)An illustration
B)A literal comparison
C)A figurative comparison.
D)An explanation.
Q2) "Follow the rule of four to six" refers to
A)The number of bullet points or lines on a slide
B)The size of the font on a slide
C)The number of words per bullet point on a slide
D)The number of visual aids you should give in a six-minute speech.
Q3) What are the three purposes of using supporting material? What are the six categories of verbal supporting materials and how do they work together,if at all?
Q4) Discuss some tips for preparing and using effective PowerPoint presentations.
Q5) Discuss the general design guidelines for building effective electronic/multimedia aids.How do we make sure to use audio-visual aids effectively during the presentation?
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Page 14
Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) Speakers who lie or twist evidence or use extreme emotional or fear-threat appeals are unethical regardless of the rightness of wrongness of their purpose.
A)True
B)False
Q2) According to Social Judgment Theory
A)Presenting both sides seems to make listeners more resistant to additional new or novel arguments
B)Presenting negative arguments may create some doubt in the listeners minds and hurt persuasion
C)When listening to arguments,audience members will likely take one of two routes: central or peripheral.
D)Audience members compare their position (called an anchor)with the speaker's position,looking for a latitude of acceptance,noncommitment,and rejection.
Q3) Identify three characteristics found in successful team presentations.What are some tips for handling questions and answers?
Q4) What are the five basic elements of speaker credibility and what can a speaker do to build these elements into their speaking?
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Chapter 14: Written Communication
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Sample Questions
Q1) A persuasive report contains all of the following except
A)A methods section describing how the information was collected.
B)A problem section defining the problem.
C)A conclusion and recommendations section with suggested action items.
D)A consequences section with detailed consequences of not following the recommendations.
Q2) In writing to inform,when your subject matter is complex,may be difficult to comprehend,or requires the clarification of some process,you should use a A)description
B)definition
C)explanation
D)narration
Q3) What delivery skills are necessary to making great videos?
Q4) People are more likely to make a decision requiring a change of belief or action if A)The future is visualized for them
B)They are presented with strong statistical support
C)They are asked directly to do so.
D)The problem-solution organizational pattern is used.
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Page 16