Team Dynamics and Management
Exam Materials
Course Introduction
This course explores the principles and practices involved in building, leading, and managing effective teams within organizations. Students examine the stages of team development, roles and responsibilities, communication strategies, conflict resolution, and the impact of diversity on team performance. Through case studies and group projects, the course emphasizes practical skills in motivating team members, fostering collaboration, and navigating challenges to achieve organizational goals. By the end of the course, students will be equipped with the tools to create high-performing teams and adapt management approaches to various team settings.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
Source URL: https://quizplus.com/study-set/178
Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/2482
Sample Questions
Q1) Which of the following is a critical thinking skill?
A) self-denial
B) strictness
C) lack of precision
D) rationality
Answer: D
Q2) Modern organizational behavior studies started with ______.
A) a 2008 to 2010 Gallup study
B) Frederick Taylor in the 1900s
C) Elton Mayo's Hawthorne Studies
D) Chester Barnard
Answer: C
Q3) Leaders should be coaches to help with the organizational behavior of an organization.
A)True
B)False
Answer: TRUE
Q4) Identify the various levels of analysis within organizational behavior.
Answer: Individual, dyad, group and team, and organizational and industry
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Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/2483
Sample Questions
Q1) Using the RIASEC model, if you want to hire an employee with imagination, you are probably looking for someone whose personality type is more ______.
A) realistic
B) artistic
C) social
D) conventional
Answer: B
Q2) PO fit is often considered in the context of recruiting employees who will "fit in" with the organizational culture.
A)True
B)False
Answer: TRUE
Q3) Victoria is a new sales manager and wants to know which Big 5 personality trait has been shown to be beneficial for sales performance?
A) extraversion
B) agreeableness
C) neuroticism
D) openness
Answer: A
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2484
Sample Questions
Q1) Research in psychology is demonstrating that affect may be the result of ______.
A) emotional contagions
B) affective neuroscience
C) brain chemistry
D) emotional intelligence
Answer: C
Q2) Compare and contrast emotions and moods.
Answer: Varies but will include emotions are triggered by specific events and are brief, but intense enough to disrupt a person's thinking, lasting only seconds or minutes.
Moods are general feeling states that are not related to something that happens to a person and are not intense enough to interrupt regular thought patterns of work. Both comprise the term affect.
Q3) When individuals differ in the interpretations of emotional events it is called ______.
A) convergent linkage
B) divergent linkage
C) complementary linkage
D) group mood
Answer: B
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2485
Sample Questions
Q1) According to a 2015 survey by the Society of Human Resource Management (SHRM) what percentage of employees indicate high levels of job satisfaction?
A) 23%
B) 43%
C) 63%
D) 88%
Q2) Why have attitudes during job searches been likened to a roller coaster?
Q3) Wanda realizes she has grown dissatisfied with her job. She is active by nature, but is so dissatisfied she will be destructive in her response. Which reaction will she likely demonstrate?
A) voice
B) exit
C) neglect
D) loyalty
Q4) Describe which component of organizational commitment is most important.
Q5) Organizations should not care about job satisfaction, unless it is directly related to performance.
A)True
B)False
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2486
Sample Questions
Q1) Julie has been told that she often is guilty of committing the recency effect. She can overcome this by ______.
A) practicing
B) reflecting
C) imaging
D) community service
Q2) The primacy effect is said to persist due to ______, where initial information affects the conclusion one draws, and this conclusion then impacts later judgments.
A) stereotypes
B) recency effect
C) belief perseverance
D) belief updating
Q3) Lenore is face with a dilemma in the workplace. She plans to follow the rational decision-making model to resolve this issue. Which of the following is the first step she should take?
A) gather information
B) identify the problem
C) generate alternatives
D) develop action plans
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/2487
Sample Questions
Q1) According to Yukl's definition of leadership, leadership is a ______.
A) trait
B) skill
C) behavior
D) process
Q2) Which of the following is one of the four components of ethical leadership?
A) moral sensibility
B) moral judgment
C) moral turpitude
D) moral morality
Q3) According to LMX, leaders treat all followers the same.
A)True
B)False
Q4) Julie is positive and upbeat and gets others to feel optimistic as well. She is demonstrating which of the following of the behaviors of transformational leaders?
A) intellectual stimulation
B) idealized influence
C) inspirational motivation
D) individualized consideration
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/2488
Sample Questions
Q1) Jodi frequently employs compliment-giving or acts deferential to some organizational members. She is practicing the ______ influential technique.
A) apprising
B) ingratiation
C) inspirational
D) exchange
Q2) Explain why political skill is important.
Q3) Supplication is where individuals advertise their weaknesses or shortcomings in order to elicit an attribution of being needy from observers.
A)True
B)False
Q4) Body language "power poses" are valuable because they ______.
A) release stress hormones
B) release energy hormones
C) establish your discomfort
D) help you maintain a steady mood
Q5) Identify the differences between individual and organizational sources of power.
Q6) Compare and contrast the five bases of power.
Q7) Define power and influence and provide an example of each.
Page 9
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/2489
Sample Questions
Q1) Which of the following dimensions of job characteristics theory is the extent to which people use different skills and abilities at work?
A) skill variety
B) task identity
C) task significance
D) autonomy
Q2) In expectancy theory, the perception that an employee's performance will be appraised accurately and will lead to rewards (e.g., pay raises, bonuses, etc.) is referred to as ______.
A) instrumentality
B) expectancy
C) valence
D) equity
Q3) Use equity theory to discuss motivation at work with an example.
Q4) Underpayment equity is the perception that a person's outcomes are not fair compared to another person's outcomes, given their inputs.
A)True
B)False
Q5) Describe the job characteristics theory and why growth needs matter.
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Chapter 9: Motivation: Applications
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/2490
Sample Questions
Q1) Peers tend to be harsher than supervisors in evaluating performance of coworkers.
A)True
B)False
Q2) Mary is interested in incorporating research-based recommendations on how to use monetary rewards effectively. Which of the following is an implementation guideline for the principle of "reward employees in a timely manner"?
A) ensure pay levels vary significantly based on performance levels
B) distribute fake currencies or reward points that can later be traded for cash, goods, or services
C) only promise rewards that are available
D) specify what employees are expected to do, as well as what they should refrain from doing
Q3) Reinforcers always strengthen behavior they follow.
A)True
B)False
Q4) Critique the performance review process.
Q5) Describe the steps in the modeling process of social learning theory.
Q6) How can you use reinforcement theory to facilitate learning?
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Chapter 10: Group Processes and Teams
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2491
Sample Questions
Q1) Which of the following can lead a work group to become a real team?
A) a strong goal
B) performance challenge
C) individualized accountability
D) segregated effort
Q2) Which of the following is when storming occurs and the team performance may actually decline for an extended period of time?
A) potential team
B) real team
C) pseudoteam
D) high-performing team
Q3) Once a team has established its purpose, ______ emerge and have a powerful effect on team member attitudes and behaviors.
A) team norms
B) SMART goals
C) team performance
D) team satisfaction
Q4) Explain the importance of team norms.
Q5) Describe the benefits of a team charter.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/2492
Sample Questions
Q1) Explain the types of third-party interventions for conflict.
Q2) Which of the following is enlarging the pool of resources, so that a negotiation can end in a win-win agreement where both parties feel that they got the best possible outcome?
A) expanding pie
B) fixed pie
C) distributive bargaining
D) zero-sum game
Q3) According to research on expatriates, the top quality for resolving cross-cultural conflict was being compassionate and understanding.
A)True
B)False
Q4) Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?
A) jury
B) peer review
C) ombudsmen
D) sounding board
Q5) How does managing conflict differ across cultures?
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/2493
Sample Questions
Q1) Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?
A) circle
B) Y-pattern
C) chain
D) all-channel
Q2) Research has found that the volume of e-mail sent and received is positively related to ______.
A) job satisfaction
B) performance appraisals
C) job performance
D) reduced time working
Q3) Compare and contrast different forms of communication networks.
Q4) Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy?
A) upward communication
B) downward communication
C) lateral communication
D) horizontal communication
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/2494
Sample Questions
Q1) People in the generation of employees called ______ were born between 1981 and 1999 and look for flexibility and choice in their careers.
A) Gen Xers
B) boomers
C) traditionalists
D) millennials
Q2) Which of the following is defined as--the strength of social norms and the levels of sanctioning within societies?
A) cultural retooling
B) cultural strength
C) cultural tightness-looseness
D) culturally endorsed implicit leadership theory
Q3) Describe how to cope with the symptoms of culture shock.
Q4) Which of the following is one of the three facets of training for cultural intelligence?
A) cognitive (and metacognitive)
B) conversational
C) inspirational
D) retooling
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Chapter 14: Organizational Culture
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2495
Sample Questions
Q1) Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?
A) deliver standard customer service
B) create fun and a little weirdness
C) resist change
D) remain product focused
Q2) Discuss the characteristics of a strong organizational culture.
Q3) According to the Denison model of organization culture, which of the following culture values is in the quadrant of internal focus and stable?
A) consistency
B) involvement
C) adaptability
D) mission
Q4) If an organization lists the characteristics they value (e.g., respect and honesty), these are best described as enacted values.
A)True
B)False
Q5) Define organizational culture in your own words.
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Chapter 15: Leading Change and Stress Management
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/2496
Sample Questions
Q1) Workplace diversity can include cultural differences.
A)True
B)False
Q2) The organizational subsystem that includes individual differences, team interactions, and the organizational culture is known as ______.
A) social factors
B) formal organization
C) physical setting
D) technology
Q3) Management practitioners tend to write about ______.
A) theories of OB
B) theories of change
C) theories of changing
D) theories of OD
Q4) One strong action that Yum! took to create a new culture was to ______.
A) start with a set of shared values
B) choose the strongest CEO
C) explain to the employees that things would not change
D) keep a strict hierarchy for consistency
Q5) Describe the use of survey feedback in organizations.
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