Talent Management
Exam Materials
Course Introduction
Talent Management is a strategic approach to attracting, developing, motivating, and retaining high-performing employees to achieve organizational goals. This course explores core concepts such as workforce planning, talent acquisition, learning and development, performance management, succession planning, and employee engagement. Students will examine best practices in identifying high-potential individuals, aligning talent with business strategy, and creating a positive organizational culture that fosters growth and innovation. Through case studies and practical applications, learners will gain skills to manage talent effectively in a competitive and dynamic business environment.
Recommended Textbook
Managing Human Resources 7th canadian edition by Monica Belcourt
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15 Chapters
1623 Verified Questions
1623 Flashcards
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Page 2
Chapter 1: The World of Human Resources Management
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Due to increases in education, the gap between the educated and the non-educated is decreasing.
A)True
B)False
Answer: False
Q2) What is the term for the method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm?
A) outsourcing
B) employee leasing
C) gainsourcing
D) professional employer organization
Answer: B
Q3) Some companies report that offering family-friendly benefits is so successful there are virtually no drawbacks.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Strategy and Human Resources Planning
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Which of the following best describes forecasting human resources needs?
A) It is scientific and relatively error-free.
B) It is difficult and should only be done on rare occasions.
C) It should rely strictly on quantitative approaches, which utilize sophisticated analytical models.
D) It estimates the number and type of people that are needed to meet organizational objectives.
Answer: D
Q2) Management forecasts are quantitative measurements of future employment needs.
A)True
B)False
Answer: False
Q3) Refer to Scenario 2.2. What is the best strategy for Avie to follow with respect to workers on the third shift?
A) hire full-time employees to get their commitment
B) hire part-time staff
C) get management to do the extra work
D) outsource the work to India
Answer: B
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Chapter 3: Equity and Diversity in Human Resources Management
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which organizational situation best represents the principle of the duty to accommodate?
A) renovating so that the building has wheelchair access, even if it is through a rear-entrance loading dock.
B) equipping washrooms with lower mirrors and faucets, and wider doors
C) having regular employee surveys for disabled employees to ensure their needs are met
D) following the uniform guidelines for accommodation
Answer: B
Q2) As an HR professional, if you lie or are otherwise involved in obstructing an investigation by the Canadian Human Rights Commission, you can serve jail time.
A)True
B)False
Answer: True
Q3) Employment equity involves changing the composition of an organization's workforce to better reflect the workforce.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Job Analysis and Work Design
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) A job consists of different duties and responsibilities performed by one person.
A)True
B)False
Q2) Discrepancies between knowledge, skills, and abilities (KSAs)and job requirements provide clues to training needs.
A)True
B)False
Q3) Common methods of analyzing jobs include interviews, questionnaires, observation, and diaries.
A)True
B)False
Q4) Job specifications usually cover two areas: (1)the skill required to perform the job and (2)the level of autonomy inherent in the position.
A)True
B)False
Q5) The critical incidents method of job analysis is based on interviewing the job incumbent/employee.
A)True
B)False
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Chapter 5: Branding the Talent Pool: Recruitment and Careers
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) There is a correlation between the accuracy and completeness of an advertisement and recruitment success.
A)True
B)False
Q2) Which organizational situation is most likely to benefit from using realistic job previews?
A) in the financial industry where there are few jobs but the training is arduous and jobs are not very lucrative despite the promise of wealth in the long run
B) in creative organizations, such as symphony orchestras, where the work is not well paid and the training is intense
C) in a high-tech organization where despite being in a very competitive industry engineers are allowed to explore their creative side and are motivated financially to suggest innovative products
D) in a meat-processing plant where the work is very messy, the smell is strong and unpleasant, and a lot of expensive training is needed to do the job well
Q3) What can managers do to improve the effectiveness of external recruitment?
Q4) What are the advantages and disadvantages of internal recruitment?
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Chapter 6: Employee Selection
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107 Flashcards
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Sample Questions
Q1) Predictive and concurrent validity are determined by comparing test scores with supervisor performance ratings.
A)True
B)False
Q2) Studies have shown that an objective scoring of biographical information blanks and application forms is one of the most potentially valid methods that can be used to predict job success.
A)True
B)False
Q3) Human rights legislation severely limits the types of medical inquiries and examinations that employers may use.
A)True
B)False
Q4) Which of the following is NOT a reason why interviews are popular as a selection method?
A) Interviews are the most valid method of selection.
B) Interviews are practical for dealing with a small number of applicants.
C) Interviews function as a public relations tool.
D) Interviewers have faith in their ability to make selection judgments.
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Chapter 7: Training and Development
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Although on-the-job training (OJT)is generally regarded as the most effective means of facilitating learning at the workplace, it is often the most poorly implemented.
A)True
B)False
Q2) On-the-job training (OJT)has three drawbacks. Briefly discuss these and the possible solutions suggested by experts in the field.
Q3) Do most organizations evaluate their training programs?
A) Yes, this is a vital part of any HR manager's role in an organization.
B) Currently, only progressive organizations evaluate their training.
C) Yes and no. It used to be that most did not, but this is changing due to the pressure that HR managers are under to demonstrate results.
D) No, most organizations don't find it worth the effort.
Q4) Performance-centred objectives are not widely used due to concerns about the potential for biased evaluation of results.
A)True
B)False
Q5) Explain the strategic approach to training.
Q6) Identify and briefly describe the four criteria available to evaluate training.
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Chapter 8: Performance Management and the Employee
Appraisal Process
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Feedback is most useful when it is immediate and general in nature.
A)True
B)False
Q2) How does the strategic relevance of performance appraisal impact HR managers?
A) It allows them to more clearly justify training expenses.
B) It makes their job easier in that everyone is clear on objectives.
C) It puts the onus on them to establish the strategic relevance of all their HR activities.
D) It makes performance criteria much more useful, not just to HR managers but to the entire organization.
Q3) Refer to Scenario 8.1. The VP Sales suggests the use of peer appraisals to ensure that each member of the team pulls his/her weight. Which of the following is NOT a reason why peer appraisals are not frequently used?
A) those receiving low ratings might retaliate against their peers
B) peer ratings are simply a popularity contest
C) managers want to give up control over the appraisal process
D) peers rely on stereotypes in ratings
Q4) Why do employee appraisal programs sometimes fail?
Q5) Identify and discuss the two general purposes of performance appraisal.
Page 10
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Chapter 9: Managing Compensation
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following is an external factor that can influence the rates at which employees are paid?
A) the worth of the job
B) the employees' relative worth
C) the employer's ability to pay
D) the cost of living
Q2) Which of the following pay systems would an organization wishing to establish greater job-staffing flexibility most likely use?
A) straight pay
B) competence-based pay
C) incentive pay
D) two-tier pay
Q3) Assume Microsoft wants to link its overall organizational strategy to its wage and benefit policies in the strategic plan. How can the company best do this?
A) through the development of better performance standards
B) through following federal strategic planning legislation
C) through adhering to Harvard University's Professor Porter model
D) through formalized compensation goals
Q4) Briefly explain the different job evaluation systems.
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Chapter 10: Pay for Performance: Incentive Rewards
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) According to research, which of the following best describes incentive plans?
A) they can contribute to organizational performance if certain conditions are met
B) they usually improve organizational performance by at least 10 percent
C) they usually lead to negative outcomes such as confusion and competition
D) they tend to drive up organizational costs and decrease profits because more pay has to be given to employees
Q2) It was revealed in the press that the former CEO of a Fortune 100 firm enjoyed special use of the company plane and a country club membership as a part of his reward package. Which of the following best describes these benefits?
A) they are illegal, but executives usually get away without being caught
B) they are known as perquisites
C) they are known as golden parachutes
D) they are unusual for top executives
Q3) A bonus is supplemental to base wages.
A)True
B)False
Q4) Identify the principal methods for compensating salespeople and the advantages of each method.
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Page 12
Chapter 11: Employee Benefits
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107 Flashcards
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Sample Questions
Q1) Refer to Scenario 11.2. In order to promote work-life balance at BPBI, management has decided to adopt more creative and unusual benefits as a way to deter turnover. Which of the following would be most welcomed by "generation Y" employees?
A) on-site restaurants where employees can have dinner together
B) extended childcare when employees work later hours
C) free baseball tickets for families and friends
D) pay increases to offset the extra overtime hours worked each day
Q2) Management at ABC Inc. wants to introduce a new benefit that is not required by law. What should it do first?
A) develop an HRIS system to help with its administration
B) establish that there is a need for it
C) lobby the government to make it mandatory
D) hire a consulting firm to roll it out
Q3) In Canada, the higher the household income, the lower the retirement age.
A)True
B)False
Q4) Employee assistance programs (EAPs)help employees mainly with relocation costs.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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104 Flashcards
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Sample Questions
Q1) Employees who work alone are at a lower risk of encountering workplace assaults.
A)True
B)False
Q2) Cathy has been experiencing severe stress on the job, including depression, frustration, and a loss of productivity. What is she most likely experiencing?
A) burnout
B) an alarm reaction
C) eustress
D) severe eustress
Q3) An employee has been diagnosed with depression and possible mental illness. Her manager has organized professional counselling for her as part of the organizational response to her problems. This counselling is most likely a form of which of the following?
A) a new reward system
B) an employee assistance program
C) a mental preparedness program
D) a crisis prevention program
Q4) Compare and contrast the two general types of stress. Include an example of each.
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Chapter 13: Employee Rights and Discipline
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104 Flashcards
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Sample Questions
Q1) Using a positive discipline approach, which of the following is the best reason for giving an employee a paid decision-making leave?
A) It is mandatory because of the law.
B) It gives an employee time to consider whether he or she wishes to remain with the organization.
C) It gives an employee time to consider a new job offer.
D) It is often used to let an irate employee "cool off."
Q2) It is standard practice for employers and contingent employees to utilize formal employment contracts.
A)True
B)False
Q3) Dismissal is the final disciplinary action.
A)True
B)False
Q4) It is not necessary that the employee be given an opportunity to explain his or her side of the issue during the investigative interview.
A)True
B)False
Q5) What are some of the pros and cons of "open-door" policies?
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Chapter 14: The Dynamics of Labour Relations
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114 Flashcards
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Sample Questions
Q1) Briefly describe the six steps in the organizing process.
Q2) Labour organizations are diverse in type and in structure; therefore, each may have its own mode of governance and objectives.
A)True
B)False
Q3) Tony Lee has been involved on behalf of the national union with negotiating the collective bargaining agreement with the employer for Local 1240. What is Mr. Lee's most likely job title or role?
A) a negotiator
B) a union agent
C) a business agent
D) a union steward
Q4) What is an employer required to do once a union becomes certified?
A) notify employees of the bargaining relationship
B) deduct union dues from the employees' paycheques
C) begin negotiations leading toward a collective agreement
D) sign a collective agreement
Q5) What are the primary reasons for employee unionization?
Q6) How do unions and management employ bargaining power in negotiations?
Page 16
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Chapter 15: International Human Resources Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Only 20 percent of people globally are covered by any sort of social insurance programs.
A)True
B)False
Q2) Which of the following is a recent trend in expatriate assignments?
A) shorter, project-based assignments
B) more long-term assignments
C) increased heading of operations in foreign countries
D) permanent, full-time placements
Q3) The European Union (EU)was established to facilitate free trade with North America.
A)True
B)False
Q4) The host country is the country in which an international business operates.
A)True
B)False
Q5) A work permit or work certificate allows a foreign individual to seek employment in another country.
A)True
B)False
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