Talent Acquisition and Retention Exam
Solutions
Course Introduction
This course explores the strategic processes involved in attracting, selecting, and retaining high-performing employees within an organization. Students will examine sourcing methods, recruitment strategies, employer branding, selection tools, onboarding processes, and legal considerations in talent acquisition. The course also covers retention best practices, including employee engagement, succession planning, career development, and the analysis of turnover data. Through real-world case studies and practical assignments, students will develop the skills needed to build and maintain a competitive workforce in dynamic organizational environments.
Recommended Textbook
Human Resource Management 12th Edition by Gary Dessler
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18 Chapters
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Page 2
Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks.In which function of the management process does Celeste spend most of her time?
A) leading
B) organizing
C) motivating
D) planning
E) staffing
Answer: D
Q2) Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A) scientific rigor
B) existing data
C) research studies
D) qualitative opinions
E) analytics
Answer: D
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Page 3
Chapter 2: Equal Opportunity and the Law
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Q1) Which Amendment to the U.S.Constitution states that "no person shall be deprived of life,liberty,or property,without due process of the law"?
A) First Amendment
B) Fifth Amendment
C) Tenth Amendment
D) Thirteenth Amendment
E) Fourteenth Amendment
Answer: B
Q2) According to the Age Discrimination in Employment Act of 1967,it is unlawful to
A) sue an employer for age-based pay
B) fire older employees for insubordination
C) require employees to retire at age 65
D) allow juries to determine age discrimination
E) institute a minimum age for employees
Answer: C
Q3) The 14th Amendment to the U.S.Constitution led to the establishment of the EEOC.
A)True
B)False
Answer: False
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Chapter 3: The Manager's Role in Strategic Human
Resource Management
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Q1) Human resource metrics are used to assess a firm's HR performance and to compare one firm's HR performance with another firm's.
A)True
B)False
Answer: True
Q2) A course of action that a firm can pursue to achieve its strategic aims is known as a
A) vision
B) goal
C) strategy
D) tactic
E) mission
Answer: C
Q3) The specific human resource policies and practices used to support a firm's strategic goals are known as human resource strategies.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis
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Sample Questions
Q1) Which of the following Web sites was developed by the U.S.Department of Labor and serves as a source for managers who need to write job descriptions?
A) bls.gov
B) opm.gov
C) usajobs.gov
D) onetcenter.org
E) job description.com
Q2) Job analysis plays a significant role at the Daimler plant in Alabama where employees are organized into work teams and job descriptions are written in broad terms.
A)True
B)False
Q3) The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in performance is called ________.
A) job redesign
B) reengineering
C) process engineering
D) job enlargement
E) outsourcing
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Page 6
Chapter 5: Personnel Planning and Recruiting
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Q1) SB&A Consulting plans to do some college recruiting to fill entry-level management positions this year.Which of the following factors is most important for the firm to consider when deciding which colleges to visit?
A) location
B) reputation
C) tuition and fees
D) enrollment numbers
E) student-teacher ratio
Q2) Which of the following enhances the security of a firm's database management system by specifying the type of information that a user can obtain?
A) file-sharing
B) search engine
C) access matrix
D) main server
E) intranet
Q3) Employment planning should be an integral part of a firm's strategic and HR planning process.
A)True
B)False
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Page 7
Chapter 6: Employee Testing and Selection
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Q1) If a person scores a 78 on a test on one day and scores a 79 when retested on another day,you might conclude that this test is ________.
A) valid
B) invalid
C) reliable
D) unreliable
E) inconsistent
Q2) Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees.In the past,the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices.Which of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?
A) aptitude tests
B) situational judgment tests
C) cognitive ability tests
D) work sampling technique
E) job knowledge tests
Q3) What is a management assessment center? What are some of the most common tasks conducted in management assessment centers?
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Page 8
Chapter 7: Interviewing Candidates
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Sample Questions
Q1) Interview questions designed to assess the complexity of tasks the candidate has performed are focused on which of the following factors?
A) motivation
B) intellectual
C) personality
D) knowledge
E) experience
Q2) Which of the following terms refers to individuals asked by the EEOC to apply for employment which they do not intend to accept,for the sole purpose of uncovering unlawful discriminatory hiring practices?
A) spies
B) moles
C) testers
D) insiders
E) graders
Q3) In a stress interview,the interviewer seeks to make the applicant uncomfortable with rude questions.
A)True
B)False
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Page 9
Chapter 8: Training and Developing Employees
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Q1) According to Kurt Lewin,all of the following should occur in the moving stage of organizational change EXCEPT ________.
A) helping employees implement change
B) developing a vision
C) mobilizing commitment
D) consolidating gains
E) creating a leading coalition
Q2) Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) corresponds with technology
D) appropriate for large groups
E) requires limited preparation
Q3) Lewin's change process consists of unfreezing,moving,and refreezing.
A)True
B)False
Q4) What is programmed learning? What methods make it easier for trainees to transfer the skills they gain through programmed learning from the training site to the work site?
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Chapter 9: Performance Management and Appraisal
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Q1) All of the following guidelines will most likely improve the effectiveness of a performance appraisal EXCEPT ________.
A) maintaining a diary of employees' performance during the year
B) establishing a tool for employees to appeal performance appraisals
C) using a graphic rating scale to ensure fair and consistent ratings
D) knowing the advantages and disadvantages of different appraisal tools
E) developing a plan to assist employees with performance improvement
Q2) Describe the four basic types of appraisal interviews.
Q3) When actual job duties are appraised,the idea is to focus on the extent to which the employee exhibits the competencies that the employer values and that are essential for the job.
A)True
B)False
Q4) The goal for a supervisor conducting a satisfactory-not promotable appraisal interview is to maintain satisfactory performance by finding incentives that are important to the person.
A)True
B)False
Q5) In a brief essay,describe the three steps in the performance appraisal process.
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Chapter 10: Coaching, Careers, and Talent Management
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Sample Questions
Q1) Which stage of the career cycle refers to the heart of most people's work lives and usually spans the ages 24 to 44?
A) decline stage
B) growth stage
C) maintenance stage
D) establishment stage
E) exploration stage
Q2) Chase Bank employs a diverse group of employees,and the firm wants all of its workers to have equal career advancement opportunities.Which of the following most likely undermines Chase Bank's attempt to meet the career development needs of its diverse workforce?
A) scheduling meetings at flexible times such as in the early morning or late evening
B) offering career advancement seminars for women and minorities
C) identifying mentors for women and minorities
D) adopting flexible year-round work schedules
E) creating multiple career advancement paths
Q3) What steps can an employer take to enhance the career development needs and promotional prospects of its female employees?
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Chapter 11: Establishing Strategic Pay Plans
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Q1) An advantage of the job classification method is that the objective nature of the system makes it easy to write the class and grade descriptions.
A)True
B)False
Q2) In most cases,the majority of the voting members on a job evaluation committee are ________.
A) managers
B) employees
C) HR specialists
D) industry experts
E) union representatives
Q3) Which of the following is NOT one of the typical methods used by job evaluation committees to determine the worth of a job?
A) ranking method
B) point method
C) job classification
D) paired comparison
E) factor comparison
Q4) Explain the equity theory of motivation.What are the four forms of equity?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Which of the following,if true,supports the argument that Edward should pay his sales team a combination of salary plus commission?
A) Wilson Auto Mart's sales team consists of high-performing, experienced salespeople.
B) Wilson Auto Mart has successfully implemented a "one price no hassle" pricing program.
C) Each Wilson Auto Mart sales person is encouraged to sell at least ten vehicles each month.
D) Wilson Auto Mart salespeople are primarily asked to find new clients and service current accounts.
E) Encouraging staff loyalty is the primary goal of Wilson Auto Mart, where turnover is very low.
Q2) List the basic steps in implementing a gainsharing plan.
Q3) Explain the advantages of employee stock ownership plans.
Q4) Robert Katz popularized the use of financial incentives for workers whose production exceeds some predetermined standard.
A)True
B)False
Q5) Explain the advantages and disadvantages of using piecework as a pay plan?
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Chapter 13: Benefits and Services
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Q1) Which of the following requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time?
A) FMLA
B) ERISA
C) COBRA
D) OSHA
E) ADA
Q2) Since leaves associated with the Family and Medical Leave Act do not require employers to pay salaries,employers are not financially affected.
A)True
B)False
Q3) Why are family-friendly benefits and flexible benefits increasingly popular? Provide examples of both types of programs.
Q4) Most employees in America receive fourteen days of leave after working for a company for one year.
A)True
B)False
Q5) What are the three types of benefits provided by Social Security?
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Chapter 14: Ethics, Justice, and Fair Treatment in HR Management
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Q1) Dismissal based on unsatisfactory performance is most appropriate if an employee
A) steals the employer's property
B) fails to accomplish tasks despite diligence
C) shows an adverse attitude towards co-workers
D) criticizes the boss in public
E) acts in an insubordinate manner
Q2) As a manager,all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.
A) clarifying expectations
B) serving as a role model
C) rewarding honest work
D) taking credit for others' work
E) penalizing workers' wrongdoings
Q3) Which of the following best defines procedural justice?
A) fairness of a decision's result
B) manner in which firms conduct business
C) fairness of the process used to make a decision
D) manner in which managers treat subordinates
E) the extent to which a decision is good or bad
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) Firms can avoid the difficulties associated with unions by sending jobs overseas.
A)True
B)False
Q2) All of the following most likely explain the decline in union membership EXCEPT
A) legislative protections for workers
B) improved wages and benefits
C) increased global competition
D) technological improvements
E) just-in-time production systems
Q3) The National Labor Relations Board was primarily established for the purpose of
A) establishing branches in right-to-work states
B) negotiating contracts on behalf of local unions
C) managing the membership of the AFL-CIO
D) investigating unfair labor practice charges
E) overseeing the establishment of local unions
Q4) Discuss the differences between unions before and after the Great Depression? What laws significantly affected U.S.unions?
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Chapter 16: Employee Safety and Health
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Q1) During difficult economic times,all of the following are effective ways that employers reduce safety costs EXCEPT ________.
A) auditing workers' compensation claims
B) conducting frequent safety checks
C) establishing safety responsibilities
D) using classroom training programs
E) using safety management software
Q2) People who are impulsive and highly extroverted tend to be accident prone.
A)True
B)False
Q3) Which of the following is LEAST likely to be considered when OSHA calculates a penalty?
A) business size
B) compliance history
C) gravity of violation
D) legal representation
E) employer's good faith
Q4) What are the factors leading to job stress? How can employees reduce their job stress?
Q5) What steps are involved in a basic industrial hygiene program?
Page 18
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Chapter 17: Managing Global Human Resources
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Q1) Explain the meaning of ethnocentrism,polycentrism,and geocentrism and how those values might affect a multinational company's staffing policy.
Q2) Which type of international manager is most prevalent in both headquarters and foreign subsidiary operations?
A) locals
B) expatriates
C) third-country nationals
D) home-country nationals
E) host-country nationals
Q3) Foreign service premiums compensate expatriates for exceptionally hard living and working conditions at certain foreign locations.
A)True
B)False
Q4) The European Union is best described as a ________.
A) legal system for taxing imports and exports
B) system of global standards, policies, and legislation
C) common market for goods, services, capital, and labor
D) political agreement that standardizes human resource laws
E) political system for equalizing wages, benefits, and taxation
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) Which of the following is the primary benefit for a small firm that uses the online services provided by testing vendors such as Wonderlic?
A) reduced testing fees
B) more applicant background checks
C) increased links to Internet job boards
D) highly accurate job specifications
E) increased pool of applicants
Q2) Research indicates that entrepreneurs tend to need control as well as applause.
A)True
B)False
Q3) According to research,a small business owner's familiarity with employees leads to greater ________.
A) flexibility within the firm
B) options in benefits packages
C) financial profits and rewards
D) teamwork and promotions
E) challenges in work assignments
Q4) How does HR management differ in small and large firms?How do HR systems differ in small and large firms?
Page 20
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