Systems Analysis for Business
Chapter Exam Questions
Course Introduction
Systems Analysis for Business is a course designed to introduce students to the methodologies, tools, and techniques used to analyze and improve business systems. It covers the fundamental principles of systems thinking, requirements gathering, process modeling, and problem-solving within organizational contexts. Students learn how to identify business needs, map current processes, and develop effective solutions aligned with strategic objectives. The course emphasizes both technical and interpersonal skills, including stakeholder communication and project documentation, preparing students to contribute to successful system development and organizational change initiatives.
Recommended Textbook Processes Systems and Information An Introduction to MIS 2nd Edition by
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Earl H. McKinney Jr
Chapter 1: The Importance of Mis
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Q1) Ellen is the marketing manager of Qtopia Inc.She often develops ideas and plans with the help of her colleagues,and provides and receives critical feedback.According to Reich's four critical skills,Ellen is displaying ________ skills.
A) collaboration
B) systems thinking
C) abstract reasoning
D) experimentation
Answer: A
Q2) According to Porter,________ includes recruiting,compensation,evaluation,and training of full- and part-time employees.
A) human resources
B) firm infrastructure
C) technology
D) procurement
Answer: A
Q3) Cost is what it takes to produce a product or service.
A)True
B)False
Answer: True
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Chapter 2: Business Processes, information Systems, and Information
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Q1) Procedures link information systems to processes.
A)True
B)False Answer: True
Q2) A statement that the average daily wage of all the construction workers in Nevada is $250 is an example of information.
A)True
B)False Answer: True
Q3) Changes to dynamic processes are slow,made with deliberation,and are difficult to implement.
A)True
B)False Answer: False
Q4) The quality of an information system is determined by the quality of the user's thinking.
A)True
B)False
Answer: True
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Chapter 3: Hardware, software, and Networks
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Q1) For two devices to communicate,they must use the same protocol.
A)True
B)False
Answer: True
Q2) To ensure acceptable performance,commercial Web sites are usually supported by Web server computers in a facility called a Web farm.
A)True
B)False
Answer: True
Q3) Machine code is easily understood by humans.
A)True
B)False
Answer: False
Q4) The computers in a hospital are most likely connected to each other using
A) WAN
B) VPN
C) LAN
D) Bluetooth
Answer: C
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Chapter 4: Database Processing
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Q1) The format of metadata depends on the software product that is processing the database.
A)True
B)False
Q2) A student management system allows students to have multiple majors,and advisers are assigned to handle multiple students and courses.This is an example of a(n)________ relationship.
A) 1:N
B) 1:1
C) N:M
D) M:1
Q3) Which of the following is a nonrelational data store developed by Google?
A) Cassandra
B) Dynamo
C) SharePoint
D) Bigtable
Q4) Managing the impact of database structure changes on applications and users is an operational task for a database administrator.
A)True
B)False
Page 6
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Chapter 5: Using Is to Improve Processes
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Q1) Which of the following processes typically seek to resolve issues that have long-range impact on an organization?
A) transactional processes
B) operational processes
C) managerial processes
D) strategic processes
Q2) Six Sigma is the most common approach to process improvement in the manufacturing industry.
A)True
B)False
Q3) Which of the following approaches to process improvement seeks to improve process outputs by removing causes of defects and minimizing variability in the process?
A) game theory
B) Six Sigma
C) the OMIS model
D) linkage theory
Q4) Explain why a department may legitimately seek to keep its data in multiple databases.
Q5) What is an objective?
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Chapter 6: Supporting Processes With Erp Systems
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Q1) Which of the following statements is true about an enterprise application integration system?
A) It utilizes a centralized database.
B) It provides users with access to metadata files that describe the location of an organization's data.
C) It appears to be an integrated database to the user.
D) It prohibits information silos from communicating with each other and sharing data.
Q2) Which of the following activities is included in human resources?
A) capacity planning
B) call center support
C) benefits administration
D) cash management
Q3) An enterprise application integration system tackles the silo problem by providing layers of software that connect information systems together.
A)True
B)False
Q4) What are the different types of data in an enterprise resource planning (ERP)database?
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Chapter 7: Supporting the Procurement Process With Sap
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Q1) Which of the following is a written document that requests the delivery of a specified quantity of a product or service in return for payment?
A) memorandum of association
B) purchase order
C) term sheet
D) itemized bill
Q2) Sharing data leads to an increase in the bullwhip effect in the supply chain.
A)True
B)False
Q3) Transportation is the lowest cost activity of the procurement process.
A)True
B)False
Q4) Each actor involved in the procurement process interacts with SAP using a single,shared screen.
A)True
B)False
Q5) Explain the accounting problems faced by organizations using traditional procurement processes.
Q6) Describe the concept of augmented reality (AR)with an example.
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Chapter 8: Supporting the Sales Process With Sap
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Q1) Customer-facing processes improve when processes share data.
A)True
B)False
Q2) In an organization that does not implement SAP,overnight updates on inventory data ensures that salespeople have accurate inventory data while making a sale.
A)True
B)False
Q3) Which of the following statements is true of the impact of new information systems on sales processes in the future?
A) Wearable technology can be used solely for buying products.
B) Cloud-based CRM software can be used off site without installation.
C) Social CRM will allow a vendor to control a customer's relationship with a business.
D) The use of cloud-based CRM will be avoided as it has high start-up costs.
Q4) Social CRM is an information system that social networks use to facilitate communication within their network.
A)True
B)False
Q5) What is process synergy?
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Chapter 9: Collaboration and Is
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Q1) SharePoint helps coordinate asynchronous communication by automating several activities within a workflow.
A)True
B)False
Q2) What are Office Web Apps?
Q3) The ________ process is a sequence of activities by which original content is created and subsequently acted upon by others within the organization.
A) iteration
B) compiling
C) version tracking
D) workflow
Q4) Describe collaboration.
Q5) In a ________ workflow,document reviews occur simultaneously.
A) parallel
B) sequential C) serial
D) chronological
Q6) Give an example of a comprehensive collaboration tool kit.
Q7) Describe procedures with an example.
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Chapter 10: Social Media and Is
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Q1) User-generated content is a publicly available content created by the social media providers.
A)True
B)False
Q2) The number of relationships and relationship strength are factors that contribute to social capital.
A)True
B)False
Q3) Web sites such as Twitter and LinkedIn are examples of social media.
A)True
B)False
Q4) Which of the following activities does a social media information system support in the social media process?
A) sharing user-generated content
B) privatizing available data
C) decentralizing data storage
D) monitoring legacy processes
Q5) Describe how social media information systems help an organization's customer service process.
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Q6) What are the three objectives of building social capital?
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Chapter 11: Business Intelligence and Is
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Q1) A credit card provider uses a software to determine the likelihood of customers defaulting on their payments.The software assigns a credit score to each customer based on their past transactional records.This software is an example of a ________ system.
A) project management
B) business intelligence
C) collaboration
D) budgeting
Q2) How does SAP perform business intelligence?
Q3) What are the objectives of the BI process?
Q4) Operational data are often structured in a way that readily supports BI analysis.
A)True
B)False
Q5) Drilling down into data means ________.
A) changing the format of stored data
B) grouping data into clusters
C) dividing the data into more detail
D) downsizing a database by deleting files
Q6) Describe OLAP slice and dice technique.
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Chapter 12: Mis Management Processes: Process
Management, systems Development, and Security
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Q1) Key escrow refers to the practice of ________.
A) keeping a copy of the encryption key with a trusted party
B) creating a public key and a private key
C) allowing all employees to share a private key
D) including multiple characters and symbols in an encryption key
Q2) Charko Chemicals is a firm that supplies chemicals to pharmaceutical companies in the United States.The company implements SCM to reduce its operational costs.Even after the implementation of the SCM system,the company does not shut down the old system and runs both the systems simultaneously.This is an example of ________ installation.
A) plunge
B) pilot
C) phased
D) parallel
Q3) How can individuals safeguard their data from being misused?
A) by storing passwords in personal mails
B) by using the same password for all email accounts
C) by removing temporary Internet files
D) by enabling Web sites to store cookies
Q4) What are cookies? How are they a threat to data security?
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