Systems Analysis and Project Management
Exam Materials
Course Introduction
This course provides a comprehensive overview of the principles and techniques used in analyzing, designing, and managing information systems within organizations. Students will explore the systems development life cycle, requirements gathering, process modeling, and the use of tools for structured and object-oriented analysis. Emphasis is also placed on key concepts in project management, including project planning, resource allocation, scheduling, risk assessment, quality control, and team coordination. Through case studies and practical assignments, participants will develop skills to effectively manage both the technical and organizational challenges associated with successful systems implementation.
Recommended Textbook Information Technology Project Management Revised 7th Edition by Kathy Schwalbe
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13 Chapters
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) Project _____ management consists of preparing and managing the budget for a project.
Answer: cost
Q2) High-end tools are generally licensed on a(n) _____ basis.
Answer: per-user
Q3) Which of the following is true of low-end tools of the project management software?
A) They are designed for especially large projects with multiple users.
B) Their main advantage is that they have unlimited functionality.
C) They provide basic project management features.
D) They are referred to as an enterprise project management software.
Answer: C
Q4) Which of the following questions reflect the strategic goals of project portfolio management?
A) Are we carrying out projects well?
B) Are projects on time and on budget?
C) Are we investing in the right areas?
D) Do stakeholders know what they should be doing?
Answer: C
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3
Chapter 2: The Project Management and Information Technology Context
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Sample Questions
Q1) _____ refers to a set of shared assumptions, values, and behaviors that characterize the functioning of an organization.
A) Chain of command
B) Line of control
C) Organizational culture
D) Organizational structure
Answer: C
Q2) A(n) _____ refers to a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project.
A) deliverable
B) input
C) system
D) resource
Answer: A
Q3) Leadership style has no impact on the success of virtual teams.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Project Management Process Groups: a Case Study
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Sample Questions
Q1) During _____ processes for a new project, the organization recognizes that a new project exists, and completes a project charter as part of this recognition.
A) initiating
B) planning C) opening
D) controlling Answer: A
Q2) In the Scrum method, team members work as a self-directed group coached by the ScrumMaster.
A)True
B)False Answer: True
Q3) The pre-initiation phase of a project using the Scrum method does not involve project charters, stakeholder management strategy, and kick-off meetings.
A)True
B)False
Answer: False
Q4) In Scrum, a(n) _____ is a useful object created by people. Answer: artifact
Page 5
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Chapter 4: Project Integration Management
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Sample Questions
Q1) Which of the following is true of return on investment or ROI?
A) It is always a percentage.
B) It is always a positive number.
C) It is the result of adding the project costs to the profits.
D) The lower it is, the better.
Q2) A SWOT analysis, being a linear process, cannot be performed using the nonlinear mind mapping technique.
A)True
B)False
Q3) Interface management involves identifying and managing the points of interaction between various elements of a project.
A)True
B)False
Q4) Which of the following is a proactive process undertaken to reduce the probability of negative consequences associated with project risks?
A) Performance reports
B) Preventive actions
C) Defect repairs
D) Corrective actions
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Chapter 5: Project Scope Management
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Sample Questions
Q1) _____ involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved.
A) Creating scope
B) Defining scope
C) Controlling scope
D) Validating scope
Q2) The _____ includes the approved project scope statement and its associated WBS and WBS dictionary.
Q3) Information from the project charter provides a basis for further defining the project scope.
A)True
B)False
Q4) A(n) _____ is a document that describes detailed information about each WBS item.
Q5) _____ is a technique that uses branches radiating out from a core idea to structure thoughts and ideas when creating a WBS.
Q6) List and briefly describe the six main processes involved in project scope management.
Page 7
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Chapter 6: Project Time Management
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Sample Questions
Q1) What is the Theory of Constraints? Describe critical chain scheduling, an application of the Theory of Constraints.
Q2) Which of the following is true of a finsih-to-finish dependency?
A) It is a dependency in which the "from" activity cannot start until the "to" activity or successor is started.
B) It is a dependency in which in which the "from" activity must finish before the "to" activity or successor can start.
C) It is a dependency in which the "from" activity must be finished before the "to" activity can be finished.
D) It is a dependency in which the "from" activity must start before the "to" activity can be finished.
Q3) In project time management, the ultimate goal of _____ is to provide a basis for monitoring project progress for the time dimension of the project.
A) defining activities
B) sequencing activities
C) developing a schedule
D) estimating activity resources
Q4) A(n) _____ Gantt chart compares planned and actual project schedule information.
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Chapter 7: Project Cost Management
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Sample Questions
Q1) Project managers must conduct cash flow analysis to determine _____.
Q2) Which of the following is true of the schedule performance index (SPI)?
A) It can be used to estimate the projected time to complete the project.
B) It means that a project is behind schedule if an SPI is greater than one.
C) It means that a project is ahead of schedule if SPI is lesser than one or hundred percent.
D) It is the ratio of planned value to actual costs.
Q3) Good Earth, a company manufacturing packaged food products, sets up its stores in Baltonia. However, a year later, the company closes the store down due to high operating costs. In such a scenario, the money spent in paying for the rent of the store in Baltonia would be an example of _____ costs.
A) recurring
B) direct
C) sunk
D) intangible
Q4) Which of the following is true of a rough order of magnitude estimate?
A) It is used to allocate money into an organization's budget.
B) It provides an estimate of what a project will cost.
C) Its timeframe is always less than a year prior to project completion.
D) It is a type of estimate that is done in the final stages of a project.
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Chapter 8: Project Quality Management
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Sample Questions
Q1) What are the five major cost categories related to quality? Briefly describe each category.
Q2) The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."
Q3) _____ means the project's processes and products meet written specifications.
A) Conformance to requirements
B) Fitness for use
C) Project feasibility
D) Benchmarking
Q4) Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.
A) DMAIC
B) weighted scoring model
C) configuration management
D) use case modeling
Q5) A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.
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Chapter 9: Project Human Resource Management
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Sample Questions
Q1) Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.
A)True
B)False
Q2) _____ is a relation of harmony, conformity, accord, or affinity and is important for communication.
Q3) _____ refers to matching certain behaviors of the other person.
A) Empathic listening
B) Rapport
C) Synergy
D) Mirroring
Q4) According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.
Q5) _____ is best known for developing Theory X and Theory Y.
A) Frederick Herzberg
B) David McClelland
C) Abraham Maslow
D) Douglas McGregor
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Chapter 10: Project Communications Management
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Sample Questions
Q1) An example of pull communication is _____.
A) meetings
B) video conferencing
C) voice mails
D) blogs
Q2) _____ can create communication problems; words may have different meanings in different languages.
Q3) _____ address where the project stands in terms of meeting scope, time, and cost goals.
A) Technical reports
B) Status reports
C) Progress reports
D) Lessons-learned reports
Q4) According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
A) phone call
B) e-mail
C) meeting
D) Web Site
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Chapter 11: Project Risk Management
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Sample Questions
Q1) Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area.
A) integration
B) quality
C) procurement
D) human resources
Q2) _____ involves taking steps to enhance opportunities and reduce threats to meeting project objectives.
A) Performing quantitative risk analysis
B) Planning risk responses
C) Controlling risk
D) Performing qualitative risk analysis
Q3) What are the four basic response strategies for negative risks? Describe each strategy.
Q4) The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks.
A)True
B)False
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) The main sections of an RFP can include the statement of work and schedule information.
A)True
B)False
Q2) In which of the following contracts does the buyer pay the supplier for allowable performance costs along with a predetermined percentage based on total costs?
A) FPIF
B) CPIF
C) CPPC
D) CPAF
Q3) Which of the following is true of lump-sum contracts?
A) They incur a high degree of risk for the buyer.
B) They involve a fixed total price for a well-defined product or service.
C) They consist of a fee based on the satisfaction of subjective performance criteria.
D) They are also known as cost-reimbursable contracts.
Q4) The process of source selection involves evaluating proposals from sellers, choosing the best one, negotiating, and awarding the _____.
Q5) A(n) _____ contract has the least amount of risk for the buyer.
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Page 14
Chapter 13: Project Stakeholder Management
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Q1) Projects often do not cause any changes in an organization.
A)True
B)False
Q2) Project stakeholder management has only recently been identified as an entire knowledge area by the Project Management Institute.
A)True
B)False
Q3) Stakeholders might change during a project due to employee turnover, partnerships, and other events.
A)True
B)False
Q4) A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
A) requirements traceability matrix
B) Gantt chart
C) power/interest grid
D) issue log
Q5) _____ can be classified as internal to the organization or external.
Q6) What must be the contents of the stakeholder management plan?
Page 15
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