Systems Analysis and Design
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Course Introduction
Systems Analysis and Design introduces students to the methodologies, tools, and techniques used in analyzing business requirements and designing effective information systems solutions. The course covers the entire systems development life cycle (SDLC), including project initiation, requirements gathering, system modeling, and system implementation. Students will learn how to assess organizational needs, document processes, create data flow diagrams, and employ modeling tools such as UML. Emphasis is placed on both the technical and interpersonal skills necessary to successfully analyze and design systems, considering feasibility, cost, and user involvement. Practical case studies and projects provide hands-on experience in applying these concepts to real-world scenarios.
Recommended Textbook
Experiencing MIS 6th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Which of the following passwords is the strongest?
A)sword123
B)RileyyeliR
C)paranoid4EVER
D)BL@k2V1.0.1
Answer: D
Q2) The number of businesses adopting new technologies has seen a downfall over the years.
A)True
B)False
Answer: False
Q3) Which of the following statements on password etiquette is true?
A)If someone asks for the password,do not just give it out.
B)Always back up the password by writing it down.
C)Never access an information system from a computer that is connected to the Internet.
D)Never use the password more than three times a day.
Answer: A
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3
Chapter 2: Business Processes, information Systems, and Information
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Q1) Members of a team in a company need to understand business processes since they need to evaluate new technologies.
A)True
B)False
Answer: True
Q2) Automation moves work from the software component to the hardware component.
A)True
B)False
Answer: False
Q3) As long as information is relevant and timely,it need not always be complete.
A)True
B)False
Answer: False
Q4) Briefly describe a repository.
Answer: A repository is a collection of data that is stored within a business process.A repository can be a cardboard box,a notebook,a list,an Excel spreadsheet,a database,or even a collection of databases.For the purpose of documenting a business process,the particular medium in which repository data is stored is unimportant.
Page 4
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Sample Questions
Q1) According to Porter,to be effective an organization's goals,objectives,cultures,and activities must be consistent with the organization's strategy.
A)True
B)False
Answer: True
Q2) Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.Which of the following forces is Simpson's Lawn Services addressing?
A)the control exercised by Acme Corp. ,who supplies Simpson's with lawn mowers
B)the power held by the landlord of the Simpson's office space
C)the threat posed by Roger's Landscapes,a new competitor
D)the bargaining power of the City Football Club who are Simpson's customers
Answer: C
Q3) In which of the following cases is the strength of competitive forces low?
A)when switching costs are high
B)when the prices of rival products are relatively high
C)when customers are not loyal to the existing company or brand
D)when finding rival products is difficult
Answer: A
Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) How do open source projects work? How is it different from closed source projects?
Q2) Magnetic and optical disks are examples of nonvolatile memory.
A)True
B)False
Q3) What is firmware?
Q4) Which of the following statements is true of thick-client applications?
A)They are application programs that need not be preinstalled on the client computer.
B)They mostly run on a single operating system.
C)They do not need a server connection to run.
D)They require nothing more than a browser to function.
Q5) What is virtualization?
Q6) USB flash drives are used to back up data and transfer it from one computer to another.
A)True B)False
Q7) The central processing unit is referred to as the brain of a computer. A)True
B)False
Page 6
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Chapter 5: Database Processing
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Q1) The administrative functions of a database management system (DBMS)include backing up database data.
A)True
B)False
Q2) A database application serves as an intermediary between users and database data.
A)True
B)False
Q3) What is a NoSQL database management system?
Q4) The format of the metadata in a database depends on the software product that is processing the database.
A)True
B)False
Q5) ________ refers to software products that support very high transaction rates,processing relatively simple data structures,replicated on many servers in the cloud.
A)NoSQL DBMS
B)MySQL DBMS
C)Traditional DBMS
D)Relational DBMS
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Chapter 6: The Cloud
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Q1) Cloud computing can enable organizations to readily obtain elastic resources at very low costs.
A)True
B)False
Q2) A small company is likely to choose infrastructure as a service (IaaS)as it does not require much technical expertise to load operating systems on a server.
A)True
B)False
Q3) A ________ is an information system that stores user data in many different geographical locations and makes that data available on demand.
A)virtual private network
B)content delivery network
C)wide area network
D)local area network
Q4) As standard practice,customers are regularly updated by cloud vendors about the location and number of copies made of their data.
A)True
B)False
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Page 8
Chapter 7: Organizations and Information Systems
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Q1) Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
A)True
B)False
Q2) When an organization has inconsistent duplicated data,it is said to have a data integrity problem.
A)True
B)False
Q3) Which of the following is a characteristic of workgroup information systems?
A)isolated problems
B)informal procedures
C)resistance to change
D)affects multiple organizations
Q4) Explain workgroup information systems.
Q5) What are the problems caused by information silos?
Q6) Inter-enterprise information systems are information systems that are shared by two or more independent departments within an organization.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Social media is increasingly used for finding employee prospects.
A)True
B)False
Q2) Which of the following is a use of social media (SM)in human resources?
A)It is used to determine performance incentives.
B)It is used to keep track of employees' personal lives.
C)It is used for recruiting candidates.
D)It is used for terminating employees.
Q3) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q4) The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.
A)True
B)False
Q5) Explain the procedure component of social media information systems (SMIS)with respect to a user and an organization.
Q6) What are social media (SM)providers?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ requires users to request business intelligence results.
A)Push publishing
B)Pull publishing
C)Data acquisition
D)Data mining
Q2) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A)Data encryption
B)Data warehousing
C)Data mining
D)Data decryption
Q3) ________ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
A)Cluster analysis
B)Content indexing
C)Regression analysis
D)Cloud computing
Q4) What is data mining?
Q5) Differentiate between push publishing and pull publishing.
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Chapter 10: Information Systems Security
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Sample Questions
Q1) Damages to security systems caused by natural disasters are minimal when compared to the damages due to human errors.
A)True
B)False
Q2) Risk management is a critical security function addressed by an organization's senior management.
A)True
B)False
Q3) In a brute force attack,a password cracker tries every possible combination of characters.
A)True
B)False
Q4) ________ occurs when a threat obtains data that is supposed to be protected.
A)Unauthorized data disclosure
B)Incorrect data modification
C)Faulty service
D)Denial of service
Q5) A criticism of biometric authentication is that it provides weak authentication. A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) A ________ designs and writes computer codes.
A)technical writer
B)systems analyst
C)programmer
D)business analyst
Q2) Explain the advantages of management in outsourcing information systems.
Q3) A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.
A)True
B)False
Q4) The responsibilities of a chief information officer are the same as those of a chief technology officer.
A)True
B)False
Q5) A user has the right to obtain necessary computing resources to perform his or her work efficiently.
A)True
B)False
Q6) What are the major functions of an information systems (IS)department?
Q7) What are the different functions in planning the use of information systems?
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Chapter 12: Information Systems Development
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Q1) Which of the following styles of system conversion shuts off the old system and starts a new system?
A)plunge installation
B)parallel installation
C)pilot installation
D)phased installation
Q2) If a new system involves a new database or substantial changes to an existing database,then the development team will have to create a(n)________.
A)data model
B)replica
C)archetype
D)test plan
Q3) During the ________ phase of the systems development life cycle process,developers construct,install,and test the components of the information system.
A)requirements analysis
B)database design
C)feasibility assessment
D)implementation
Q4) What are the five phases of the systems development life cycle (SDLC)?
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Sample Questions
Q1) Strategic decisions are almost always collaborative.
A)True
B)False
Q2) Rochelle,a senior program analyst in Levy Inc. ,reschedules various tasks assigned to her subordinates in order to meet a project's new guidelines.In this case,Rochelle is in the ________ phase of project management.
A)starting
B)doing
C)planning
D)finalizing
Q3) The primary function of a collaboration information system is information security. A)True
B)False
Q4) Being informed is considered the most fundamental collaboration purpose because ________.
A)individuals can construct different perceptions of the same data
B)all the members of a team usually perceive information in the same way
C)members will be able to avoid critical feedbacks
D)conflicting ideas can be eliminated
15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Email is a tool used for synchronous communication.
A)True
B)False
Q2) SharePoint can be configured to send email alerts when certain events occur.
A)True
B)False
Q3) Workflows cannot be defined on Microsoft SharePoint for multistage business processes.
A)True
B)False
Q4) In version control systems,shared documents are placed in shared directories,sometimes called libraries.
A)True
B)False
Q5) Explain the importance of Microsoft SharePoint in task management.
Q6) Which of the following is an example of synchronous communication?
A)email
B)team survey
C)multiparty text chat
D)discussion forum
Page 16
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Page 17
Chapter 15: Mobile Systems
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Q1) Mobile systems users only move geographically,not from device to device.
A)True
B)False
Q2) Web applications can be developed by less-skilled,lesser-paid employees;they are considerably cheaper to develop than ________ applications.
A)thin-client
B)user-code
C)remote
D)native
Q3) Unlike native applications,Web applications have one code base and one development team.
A)True
B)False
Q4) ________ data is data that the device requests from the server.
A)Nonlinear
B)Linear
C)Pull
D)Push
Q5) State the advantages and disadvantages of employee use of mobile systems at work.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) The ________ section of the ribbon in Excel enables selected text to be centered both horizontally and vertically in a cell.
A)font
B)alignment
C)styles
D)editing
Q2) In Excel,the FORMULAS tab is used for creating complex formulas.
A)True
B)False
Q3) Each cell in an Excel spreadsheet is identified by the data entered in it.
A)True
B)False
Q4) Which of the following is true of the printing option in Excel spreadsheets?
A)Gridlines can only be viewed in the print preview and cannot be printed.
B)Print Preview is present in the Review tab.
C)Landscape orientation prints a worksheet upright.
D)Print area can be used to specify the portion of the spreadsheet to be printed.
Q5) What are the different ways of entering data into an Excel worksheet?
Q6) What is a spreadsheet?
19
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Chapter 17: Database Design
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Sample Questions
Q1) Which of the following is true of an entity-relationship (E-R)diagram?
A)Each entity is shown in separate rectangles.
B)Many-to-many relationships are generally denoted by N:N.
C)A crow's foot represents a 1:N relationship between two entities.
D)Crow's foot is a shorthand representation for a single relationship between entities.
Q2) The data integrity problem can occur only if data are missing.
A)True
B)False
Q3) In a university,each adviser can advise multiple students,but each student can have only one adviser.In a data model,this can be best represented by ________.
A)N:M relationships
B)N:N relationships
C)1:N relationships
D)1:1 relationship
Q4) A data model does not depict the relationships among the data.
A)True
B)False
Q5) Explain the database development process.
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access reports,the Grouping & Totals section contains the options to display totals in a report.
A)True
B)False
Q2) In Microsoft Access,a report is created using a process similar to that for forms.
A)True
B)False
Q3) Microsoft Access can process SQL.
A)True
B)False
Q4) Relationships can be defined in Microsoft Access by selecting the ________ tab in the ribbon.
A)Database Tools
B)External Data
C)Connections
D)Add-Ons
Q5) What steps must a database designer take before creating a database with Microsoft Access?
Q6) Explain the procedure for creating a new database using Microsoft Access.
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Chapter 19: Using Excel and Access Together
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Q1) In Microsoft Access,the Totals button is present in the ________ section of the Design tab.
A)Import/Export
B)Show/Hide
C)Query Type
D)Query Setup
Q2) Explain the procedure for creating graphs in Microsoft Excel.
Q3) A user can produce two different reports from a single set of Microsoft Excel data,by importing this data into Microsoft Access and using the Access report generator.
A)True
B)False
Q4) Which of the following shows the correct sequence of steps for creating a column chart in Microsoft Excel?
A)Diagrams Illustrations Column
B)Add-Ins Charts Column
C)Insert Illustrations Column
D)Insert Charts Column
Q5) How can Microsoft Excel be used to graph Microsoft Access data?
Q6) What are delimited text files?
22
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following statements is true of Web servers?
A)They typically perform the functions of tracking and managing the products in a database.
B)They are part of the user tier in the three-tier architecture.
C)They are used only to send and receive Webmail.
D)They send and receive Web pages to and from clients.
Q2) What are the different tiers in the three-tier architecture used by Web applications?
Q3) What is Bluetooth? What are its uses?
Q4) What does the term 10/100/1000 Ethernet in most computer systems indicate?
A)the number of devices that can be connected
B)the distance over which the network signal can be transmitted
C)the rate at which data can be transmitted
D)the Internet protocol used by a system
Q5) A ________ is used to provide a seamless flow of data across networks.
A)layered protocol
B)database
C)Web page
D)Web server
Q6) What is a domain name? What is the procedure to get a domain name?
Page 23
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Which of the following is an example of a supply chain activity?
A)capacity planning
B)marketing
C)inventory management
D)customer management
Q2) Briefly explain Infor's enterprise resource planning (ERP)products.
Q3) Enterprise resource planning (ERP)vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
Q4) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.
A)True
B)False
Q5) What is the primary purpose of an enterprise resource planning (ERP)system?
Q6) Briefly describe Microsoft's enterprise resource planning (ERP)products.
Q7) Explain how organizations of different sizes use enterprise resource planning (ERP)differently.
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Chapter 22: Supply Chain Management
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Q1) Which of the following statements is true of inventory?
A)Managing an inventory requires balancing between availability and cost.
B)Inventory size increases as consumers purchase items.
C)Inventory management decisions are limited to the size of the inventory.
D)Increasing the inventory size always increases a company's profitability.
Q2) The ________ is a factor of information that can be transactional,such as orders and order returns,or it can be informational,such as the sharing of inventory and customer order data.
A)purpose
B)means
C)availability
D)direction
Q3) Define supply chain profitability.How is it different from individual organizational profitability?
Q4) Because of the nature of the bullwhip effect,the maximum variation in demand is faced by ________.
A)suppliers
B)manufacturers
C)distributors
D)retailers
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) Conversion rate refers to the percent of people that visit a Web site and then immediately leave.
A)True
B)False
Q2) What are content management systems? Define the challenges of content management.
Q3) Which of the following is a challenge for content management systems (CMS)?
A)Content databases cannot hold large numbers of documents.
B)Documents exist in isolation from each other.
C)The systems must maintain linkages among documents.
D)CMS content is static.
Q4) Which of the following is a disadvantage of expert systems?
A)They cannot be updated to meet the changes in technology.
B)They cannot consist of more than one If/Then rule.
C)They are difficult to develop and maintain.
D)The system's knowledge is available only to high-skilled experts.
Q5) Enterprise social networks (ESNs)use outward-facing social media platforms like Facebook and Twitter.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) What is database marketing?
Q2) In market-basket terminology,the term used to represent the probability that two items will be purchased together is ________.
A)confidence
B)support
C)cohesion
D)assurance
Q3) Groups created by decision tree algorithms are as different from each other as possible.
A)True
B)False
Q4) Which of the following is the first step in the process of producing an RFM score?
A)dividing the customers according to the amount spent on purchases
B)sorting customer purchase records based on the purchase frequency
C)sorting customer purchase records by the date of most recent purchase
D)dividing customers into two groups based on the gender and giving each group a score
Q5) What are decision trees? How do they classify people into groups?
Q6) What is a market-basket analysis?
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Chapter 25: Reporting Systems and OLAP
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Q1) Reports that are prepared in response to data entered by users are termed
A)query reports
B)static reports
C)dynamic reports
D)online analytical processing(OLAP)reports
Q2) An online analytical processing (OLAP)cube is a characteristic of a measure in an OLAP report.
A)True
B)False
Q3) Describe online analytical processing (OLAP).
Q4) What is the difference between push and pull reports?
Q5) A report on the current stock prices in the market is an example of a static report.
A)True
B)False
Q6) A reporting system uses metadata to prepare and deliver reports to proper users on a timely basis.
A)True
B)False
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Chapter 26: Data Breaches
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Q1) Attack vectors refer to the ways hackers attack a target.
A)True
B)False
Q2) Which of the following regulatory laws requires data protection for health care institutions?
A)the Gramm-Leach-Bliley Act (GLBA)
B)the Federal Information Security Management Act (FISMA)
C)the Health Information Portability and Accountability Act (HIPAA)
D)the Health Maintenance Organization Act of 1973
Q3) The process of illegally transferring data out of an organization is known as ________.
A)exfiltrating
B)carding
C)hardening
D)pretexting
Q4) Data extrusion helps organizations secure their data from possible data breaches.
A)True
B)False
Q5) What are the steps involved in an organization's plan for a data breach?
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Chapter 27: International Mis
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Q1) In the current age,global economy changes competitive strategies because it
A)enables unprecedented product differentiation
B)makes communication between a company and its customer one-sided
C)reduces the risk that a company has to bear
D)eliminates the need for localizing products
Q2) Which of the following is an advantage of functional systems?
A)They facilitate the integration of data across various business functions.
B)Two order-processing functional systems located in two different countries need not accommodate language and culture differences in a single system.
C)They ensure that organizations do not suffer from islands of automation.
D)They solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view.
Q3) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q4) What are the challenges of international information systems (IS)management?
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Chapter 28: Systems Development Project Management
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Q1) A plan that stipulates the tasks to be accomplished in a project,the labor and other resources assigned to those tasks,and the schedule for completion of the project is called the ________.
A)baseline
B)data model
C)line of code
D)scatter plot
Q2) One approach businesses take to address scheduling challenges in large-scale systems is avoiding the development of software in-house.
A)True
B)False
Q3) Larger projects with longer development intervals will find it easier to meet baseline requirements.
A)True
B)False
Q4) Taking responsibility for requirements is the single most important task a user can perform for a large-scale development project.
A)True
B)False
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Chapter 29: Agile Development
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Q1) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q2) Who are considered scrum team members?
Q3) What are the principles of agile development methodologies?
Q4) Agile development techniques assume that the development teams are unaware of their weaknesses.
A)True
B)False
Q5) Which of the following development methodologies is associated with the scrum process?
A)agile development
B)systems development life cycle
C)V-Model
D)rapid application development
Q6) Agile development methodologies are applicable only to team projects on information systems.
A)True
B)False
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Chapter 30: Business Process Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/35861
Sample Questions
Q1) The credit-check process is independent of the inclusion or exclusion of new categories of customers.
A)True
B)False
Q2) A substantial change in the business environment,like the onset of recession,might mean that checking credit becomes unnecessary.
A)True
B)False
Q3) An advantage of an enterprise resource planning (ERP)system is that to implement it,an organization need not attempt to do everything at once.
A)True
B)False
Q4) Which of the following is the first step in a business process management (BPM)cycle?
A)defining business process requirements
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness
Q5) Describe business process management (BPM)in brief.
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