Systems Analysis and Design Practice Exam
Course Introduction
Systems Analysis and Design explores the methodologies and tools used to develop and maintain effective information systems in organizations. The course covers the entire systems development life cycle, including requirements gathering, feasibility studies, modeling techniques, system design, implementation strategies, and maintenance. Students learn to analyze business problems, document functional requirements, design logical and physical systems, and apply project management principles. Emphasis is placed on both traditional and modern approaches, such as structured analysis and object-oriented design, preparing students to work collaboratively on real-world projects and adapt to evolving technology environments.
Recommended Textbook
Management Information Systems Managing the Digital Firm 7thCanadian Edition by Kenneth
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Chapter 1: Information Systems in Business Today
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A business model describes how a company produces,delivers,and sells a product or service to create wealth.
A)True
B)False
Answer: True
Q2) ___________________ refer to the set of logically related tasks and behaviours that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.
Answer: Business processes
Q3) Organizational culture is best described by which of the following statements?
A) It encompasses the sum of beliefs and assumptions by all members.
B) It enables the organization to transcend the different levels and specialties of its employees.
C) It reflects the senior management's perspective on the organization and goals.
D) It is a set of assumptions and values accepted by most members.
Answer: D
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Chapter 2: How Businesses Use Information Systems
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Sample Questions
Q1) Enabling management to make better decisions regarding organizing and scheduling sourcing,production,and distribution is a central feature of
A) SCMs.
B) TPSs.
C) KMSs.
D) ERPs.
Answer: A
Q2) __________________________,which display,on a single screen,graphs and charts of key performance indicators for managing a company,are becoming an increasingly popular tool for management decision makers.
Answer: Digital dashboards
Q3) ________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.
A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management
Answer: C
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Chapter 3: Information Systems organizations and Strategy
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Sample Questions
Q1) Which of the following industries has a low barrier to entry?
A) automotive
B) computer chip
C) restaurant
D) airline
Answer: C
Q2) Which of the following would not be considered a disruptive technology?
A) instant messaging
B) e-mail
C) Internet telephony
D) PCs
Answer: A
Q3) An example of a divisionalized bureaucracy is a
A) startup firm.
B) university.
C) Fortune 500 firm.
D) midsize manufacturer.
Answer: C
Q4) A(n)________ is an activity at which a firm excels as a world-class leader.
Answer: Core competency
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Chapter 4: Social ethical and Legal Issues in the Digital Firm
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Sample Questions
Q1) In white-collar fraud,information systems are most typically used as a means to hide financial evidence of crimes.
A)True
B)False
Q2) All of the following are current key technology trends raising ethical issues except A) data storage improvements.
B) data analysis advancements.
C) increase in multimedia quality.
D) increase in use of mobile devices.
Q3) Advances in data storage have made routine violation of individual privacy more difficult.
A)True
B)False
Q4) Technostress is a computer-related malady whose symptoms include fatigue.
A)True
B)False
Q5) ________ is permission given with knowledge of all the facts needed to make a rational decision.
Q6) List and define the six ethical principles discussed in your text.
Page 6
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) ___________________ is an open-source operating system for mobile devices such as smartphones and tablet computers,developed by the Open Handset Alliance led by Google.
A) Chrome OS
B) Android
C) iOS
D) Windows 8
Q2) "Customers use processing,storage,networking,and other computing resources from cloud service providers to run their information systems" describes which type of cloud service?
A) Cloud infrastructure as a service
B) Cloud platform as a service
C) Cloud software as a service
D) Cloud processes as a service
Q3) Today's nanotechnology-produced computer transistors are roughly equivalent in size to
A) the width of a fingernail.
B) a human hair.
C) a virus.
D) an atom.
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Chapter 6: Databases and Information Management
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Sample Questions
Q1) OLAP is a tool for enabling
A) users to obtain online answers to ad-hoc questions in a rapid amount of time.
B) users to view both logical and physical views of data.
C) programmers to quickly diagram data relationships.
D) programmers to normalize data.
Q2) Describe the ways in which database technologies could be used by a toy manufacturer to achieve product differentiation.
Q3) A ________________________________ is software that permits an organization to centralize data,manage them efficiently,and provide access to the stored data by application programs.
Q4) A one-to-one relationship between two entities is symbolized in a diagram by a line that ends with A) two short marks.
B) one short mark.
C) a crow's foot.
D) a crow's foot topped by a short mark.
Q5) The small publishing company you work for wants to create a new database for storing information about all of their author contracts.What factors will influence how you design the database?
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Chapter 7: Telecommunications the Internet and Wireless Technology
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Q1) A(n)________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network,router,or hub.
Q2) Which type of network treats all processors equally,and allows peripheral devices to be shared without going to a separate server?
A) peer-to-peer
B) wireless
C) LAN
D) Windows domain network
Q3) A digital signal is a discrete,binary waveform,rather than a continuous waveform.Digital signals communicate information as strings of two discrete states.
A)True
B)False
Q4) What are the four layers of the TCP/IP reference model?
A) physical, application, transport, and network interface
B) physical, application, Internet, and network interface
C) application, transport, Internet, and network interface
D) application, hardware, Internet, and network interface
Q5) What has made the Google search engine so successful?
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) ___________________________ oversee the work of the computer department to ensure that programmed procedures are consistently and correctly applied to the storage and processing of data.
A) Software controls
B) Hardware controls
C) Computer operations controls
D) Data security controls
Q2) Comprehensive security management products,with tools for firewalls,VPNs,intrusion detection systems,and more,are called ________ systems.
Q3) Inputting data into a poorly programmed Web form in order to disrupt a company's systems and networks is called
A) a Trojan horse.
B) an SQL injection attack.
C) key logging.
D) a DDoS attack.
Q4) Mobile devices are not targeted as extensively by malware as traditional computers.
A)True
B)False
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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Sample Questions
Q1) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
A)True
B)False
Q2) Customer service modules in CRM systems provide tools for A) assigning and managing customer service requests. B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
Q3) ___________________________________ manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner.
Q4) What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?
Q5) All CRM packages contain modules for PRM and ERM. A)True B)False
Q6) Using social networking tools to converse with customers is called ________.
Q7) Identify two supply chain models.Which is better?
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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Sample Questions
Q1) Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as
A) clickstream advertising.
B) behavioral targeting.
C) online profiling.
D) long tail marketing.
Q2) Which of the following best illustrates the sales revenue model?
A) eBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.
Q3) E-commerce remains the fastest growing form of commerce when compared to physical retail stores,services,and entertainment.
A)True
B)False
Q4) Pinterest and Kaboodle are examples of ________ shopping sites.
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Which of the following is a type of intelligent technique?
A) knowledge networks
B) case-based reasoning
C) computer-aided design
D) VRML
Q2) ________________________are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.
A) Structured knowledge
B) Knowledge work systems (KWS)
C) Enterprise-wide knowledge management systems
D) Enterprise content management systems
Q3) Backward chaining is
A) a strategy for searching the rule base in an expert system that begins with information entered by the user.
B) the programming environment of an expert system.
C) a method of organizing expert system knowledge into chunks.
D) a strategy for searching the rule base in an expert system that begins with a hypothesis.
Q4) User-created taxonomies created for shared bookmarks are called ________.
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Which of the following statements best describes the term business intelligence?
A) the infrastructure for collecting and managing business data
B) the tools and techniques used to analyze and understand business data
C) software developed exclusively for business management
D) information systems involved in business decision making
Q2) In their ________________________,managers act as the nerve centres of their organizations,receiving the most concrete,up-to-date information and redistributing it to those who need to be aware of it.
Q3) Checking store inventory is an example of a(n)________ decision.
A) semistructured
B) unstructured
C) structured
D) none of the above
Q4) A well-designed ESS will allow management to
A) have greater span of control.
B) assign lower levels of management greater control.
C) reduce their need to review lower levels of operation.
D) all of the above.
Q5) Describe the balanced scorecard model and its role in ESS.
Q6) Describe MIS and DSS and differentiate between them.
Page 14
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Chapter 13: Developing Information Systems
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Sample Questions
Q1) The system is not in production until conversion is complete.
A)True
B)False
Q2) A systems analysis includes a(n)________ that is used to determine whether the solution is achievable,from a financial,technical,and organizational standpoint.
Q3) Changes in hardware,software,documentation,or production to a production system to correct errors,meet new requirements,or improve processing efficiencies are termed
A) compliance.
B) production.
C) maintenance.
D) acceptance.
Q4) Which type of fourth-generation language tool contains preprogrammed modules that can be used to create entire applications?
A) PC software tools
B) report generators
C) application generators
D) application software packages
Q5) Discuss the role and influence the user plays in software development.
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Chapter 14: Project Management business Value and Managing Change
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Sample Questions
Q1) Which of the following is not a tangible benefit or cost saving?
A) Increased productivity
B) Reduced workforce
C) Software
D) Reduced rate of growth in expenses
Q2) In order to identify the information systems projects that will deliver the most business value,organizations need to develop an ____________________________that supports their overall business plan and in which strategic systems are incorporated into top-level planning.
Q3) The ________ is the part of the system that users interact with.
Q4) The information systems steering committee is responsible for developing the firm's strategic plan,which may require the development of new systems.
A)True
B)False
Q5) Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection.
A)True
B)False
Q6) ________ methods rely on measures of cash flows into and out of the firm.
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) Most companies pursuing a global strategy begin as
A) domestic exporters.
B) multinationals.
C) franchisers.
D) transnationals.
Q2) Which of the following is not one of the main organizational issues facing firms who are seeking to globalize?
A) choosing a global strategy
B) organizing the global business structure
C) organizing the systems management
D) defining the global environment
Q3) The major dimensions for developing an international information systems architecture are the global environment,the corporate global strategies,the structure of the organization,the management and business processes,and the technology platform.
A)True
B)False
Q4) ____________________________support functions that are absolutely critical to the organization.
Q5) The movement of information across international boundaries is called ________.
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