Systems Analysis and Design
Exam Materials
Course Introduction
Systems Analysis and Design introduces students to the methodologies and tools used to analyze business problems, design information systems solutions, and implement effective technology strategies. The course covers the full systems development life cycle including requirements gathering, process modeling, system architecture, and documentation while emphasizing project management, teamwork, and communication skills essential for successful project outcomes. Through real-world case studies and hands-on projects, students learn to apply structured and object-oriented analysis techniques to design robust, scalable, and user-centered information systems that align with organizational goals.
Recommended Textbook
Information Technology Project Management Revised 7th Edition by Kathy Schwalbe
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13 Chapters
1057 Verified Questions
1057 Flashcards
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Page 2
Chapter 1: Introduction to Project Management
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95 Verified Questions
95 Flashcards
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Sample
Questions
Q1) Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies eco-friendly tiles. Which of the following constraints is Galaxy currently facing?
A) Resources
B) Time
C) Scope
D) Cost
Answer: A
Q2) Which of the following types of tools is usually recommended for small projects and single users?
A) Low-end
B) Midrange
C) High-end
D) Upper range
Answer: A
Q3) A project's sponsor is also known as a(n) _____.
Answer: primary customer
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Page 3
Chapter 2: The Project Management and Information Technology Context
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85 Flashcards
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Sample Questions
Q1) An organization that uses a project organizational structure earns their revenue primarily from performing projects for other groups under contract.
A)True
B)False
Answer: True
Q2) In the _____ phase, the project team creates a definitive or very accurate cost estimate, delivers the required work, and provides performance reports to stakeholders.
A) development
B) implementation
C) concept
D) close-out
Answer: B
Q3) _____ is an organization's acquisition of goods and services from an outside source. .
Answer: Outsourcing
Q4) The three spheres of systems management are business, organization, and _____. Answer: technology
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Chapter 3: The Project Management Process Groups: a Case Study
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Sample Questions
Q1) The pre-initiation phase of a project using the Scrum method does not involve project charters, stakeholder management strategy, and kick-off meetings.
A)True
B)False
Answer: False
Q2) Which of the following project parameters would be compatible with the use of the agile approach?
A) Projects with inexperienced and dispersed teams
B) Projects that have a fairly rigid completion date
C) Projects with clear-up front requirements
D) Projects that have more flexible scheduling
Answer: D
Q3) _____ the project includes work required to introduce any new hardware, software, and procedures into normal operations.
Answer: Executing
Q4) A(n) _____ is a set period of time, normally two to four weeks, during which specific work must be completed and made ready for review when using Scrum methods.
Answer: sprint
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Chapter 4: Project Integration Management
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Sample Questions
Q1) The organization should complete low-priority projects before high-priority ones, if the low-priority ones take less time.
A)True
B)False
Q2) _____ is a technique that uses branches radiating from a core idea to structure thoughts and ideas.
Q3) List and briefly describe the six main processes involved in project integration management.
Q4) _____ refer to chances to improve the organization.
Q5) The first step in the planning process is _____.
A) to tie the information technology strategic plan to the organization's overall strategic plan
B) to perform a business area analysis
C) to start defining potential IT projects in terms of their scope, benefits, and constraints
D) to choose which projects to do and assigning resources to work on them
Q6) What is a weighted scoring model? How is it created?
Q7) A category of software that can help align projects with business strategy is called _____ tools.
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Chapter 5: Project Scope Management
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Sample Questions
Q1) Project scope statements must include the project boundaries, constraints, and assumptions.
A)True
B)False
Q2) The _____ technique for creating a WBS uses branches radiating from a core idea to structure thoughts and ideas instead of writing down tasks in a list or immediately trying to create a structure for tasks.
A) analogy
B) bottom-up
C) top-down
D) mind mapping
Q3) Scope refers to:
A) each level of work that is outlined in a work breakdown structure.
B) the end product created as part of a project that is delivered to the client.
C) tasks that are decomposed into smaller tasks in a work breakdown structure.
D) the work involved in creating the products and the processes used to create them.
Q4) The _____ includes the approved project scope statement and its associated WBS and WBS dictionary.
Q5) PMI uses the term "_____" to describe each level of work in the WBS.
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Chapter 6: Project Time Management
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Sample Questions
Q1) To define activities, the project team should start with reviewing the schedule management plan, scope baseline, enterprise environmental factors, and organizational processes.
A)True
B)False
Q2) Which of the following is true of a finsih-to-finish dependency?
A) It is a dependency in which the "from" activity cannot start until the "to" activity or successor is started.
B) It is a dependency in which in which the "from" activity must finish before the "to" activity or successor can start.
C) It is a dependency in which the "from" activity must be finished before the "to" activity can be finished.
D) It is a dependency in which the "from" activity must start before the "to" activity can be finished.
Q3) Which of the following is an output of schedule control?
A) Lessons-learned reports
B) Activity attributes
C) Resource requirements
D) Milestones list
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Page 8
Chapter 7: Project Cost Management
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Sample Questions
Q1) The budget is one of the three values of earned value management and is also known as _____.
A) earned value
B) actual cost
C) indirect cost
D) planned value
Q2) Cost variance is:
A) the planned value plus actual costs.
B) the earned value minus the actual cost.
C) the rate of performance minus earned value.
D) the planned value minus the rate of performance.
Q3) The _____ is based on the original planned costs for the project or activity and the rate at which the team is completing work on the project or activity to date.
Q4) A schedule performance index of one means that the project is on schedule.
A)True
B)False
Q5) The _____ theory states that when many items are produced repetitively, the unit cost of those items decreases in a regular pattern as more units are produced.
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Chapter 8: Project Quality Management
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80 Flashcards
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Sample Questions
Q1) In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.
A)True
B)False
Q2) A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
A) skewed distribution
B) normal distribution
C) bimodal distribution
D) degenerate distribution
Q3) _____ correct(s) or prevent(s) further quality problems based on quality control measurements.
A) Process adjustments
B) Rework
C) Acceptance decisions
D) Decomposition
Q4) Describe the relationship between Six Sigma and Statistics. What statistical concepts are involved in the Six Sigma philosophy?
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Chapter 9: Project Human Resource Management
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Sample Questions
Q1) Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.
Q2) According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.
A) authority
B) achievement
C) expertise
D) self-actualization
Q3) Legitimate power involves using personal knowledge and expertise to get people to change their behavior.
A)True
B)False
Q4) A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.
A)True
B)False
Q5) In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work.
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Chapter 10: Project Communications Management
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Sample Questions
Q1) According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
A) phone call
B) e-mail
C) meeting
D) Web Site
Q2) What are the three main processes in project communications management? Briefly describe each process.
Q3) Project managers should try to _____ the size of teams or sub teams to avoid making communications too complex.
Q4) The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.
Q5) Good information technology project managers must have strong technical and communication skills.
A)True
B)False
Q6) All meetings must have a(n) _____ and intended outcome.
Q7) A(n) _____ is a document that guides project communications.
Page 12
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Chapter 11: Project Risk Management
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Sample Questions
Q1) _____ involves shifting the consequence of a risk and responsibility for its management to a third party.
A) Risk avoidance
B) Risk acceptance
C) Risk transference
D) Risk mitigation
Q2) Contingency plans are predefined actions that the project team will take if an identified risk event occurs.
A)True
B)False
Q3) _____ is the product of a risk event probability and the risk event's monetary value.
Q4) The term _____ is used to describe risks that the project team has identified and analyzed.
Q5) The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks.
A)True
B)False
Q6) Risk utility rises at a decreasing rate for a(n) _____ person.
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) In procurement management, evaluation of any change should include a(n) _____ analysis.
Q2) Contents of the procurement management plan vary with project needs.
A)True
B)False
Q3) _____ refers to the process of acquiring goods and/or services from an outside source.
Q4) Suppliers are those organizations or individuals who provide procurement services.
A)True
B)False
Q5) A(n) _____ decision is one in which an organization decides if it is in its best interests to make certain products or perform certain services inside the organization, or if it is better to buy them from an outside organization.
Q6) A(n) _____ is a document used to solicit proposals from prospective suppliers.
A) RFQ
B) WBS
C) RFP
D) SOW
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
Q2) _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.
Q3) _____ is the new knowledge area identified by the Project Management Institute.
A) Project stakeholder management
B) Project communication management
C) Project risk management
D) Project procurement management
Q4) A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.
Q5) Scope, time and cost goals in order of importance can be ranked on a(n) _____.
A) requirements traceability matrix
B) expectations management matrix
C) responsibility assignment matrix
D) probability matrix
Q6) The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made through out the life of the project.
Page 15
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