Sustainable Hotel Operations Review
Questions
Course Introduction
Sustainable Hotel Operations explores the principles and practices essential for operating environmentally responsible and socially conscious hotels. This course covers topics such as energy and water conservation, sustainable supply chain management, waste reduction, eco-friendly design, and green certifications. Students examine case studies and industry standards to understand how sustainability initiatives can drive operational efficiency, guest satisfaction, and brand value. By integrating environmental and ethical considerations into daily hotel operations, future hospitality professionals learn to balance profitability with responsible stewardship of resources, helping to ensure long-term viability and positive community impact.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M. Stipanuk
Source URL: https://quizplus.com/study-set/420
Chapter 1: The Role, Cost, and Management of Hospitality
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Sample Questions
Q1) The two primary facility-related operating expenses for a hospitality business are:
A)land and insura
B)financing fees and professional fee
C)accounting services and legal services.
D)property operation and maintenance (POM) and utilitie.
Answer: D
Q2) Which of the following expense items is not covered by replacement reserve funds?
A)FF&E
B)building expansion
C)building repair
D)emergency services
Answer: B
Q3) The major element of the utilities expenditure is:
A)fuel (gas, oil, propane).
B)electricity.
C)steam.
D)water and wastewater.
Answer: B
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Chapter 2: Hospitality Facilites Management Tools,
Techniques, and Trends
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Sample Questions
Q1) Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:
A)emergency or breakdown maintenance.
B)routine maintenance.
C)preventive maintenance.
D)predictive maintenance.
Answer: B
Q2) Maintenance that includes preparing equipment for changes in the seasons is called:
A)scheduled maintenance.
B)preventive maintenance.
C)routine maintenance.
D)predictive maintenance.
Answer: A
Q3) The largest portion of the maintenance department's POM expenditure is usually:
A)water and sewage charges.
B)wages and benefits.
C)operating supplies.
D)electrical and mechanical equipment.
Answer: B To
Chapter 3: Environmental and Sustainability Management
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Which of the following is an example of waste transformation?
A)having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers
B)donating used linens to charity groups
C)grinding up garbage in a garbage disposal
D)collecting cardboard and sending it to a recycling center
Answer: C
Q2) "These are substances that destroy other materials by chemical reaction.When in contact with human tissues, these substances may cause burns and destroy tissue.Common examples of these substances are oven and toilet cleaners." This describes what type of hazardous substance?
A)corrosive
B)infectious
C)explosive
D)flammable
Answer: A
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Chapter 4: Safety and Secuiryt Systems
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Sample Questions
Q1) Which of the following statements about fire suppression systems is true?
A)Sprinkler systems for low-rise buildings need supplemental pumps to increase water pressure from the local water supply.
B)When the kitchen fire suppression system is activated, it should also interrupt the supply of fuel to kitchen equipment.
C)A water fire extinguisher is the most effective type of portable extinguisher to combat electrical fires..
D)Dry chemical agents used in kitchen hood systems simplify cleanup tasks and minimize corrosion of kitchen equipment.
Q2) Which of the following statements about electronic lock systems is false?
A)The central computer for an electronic locking system maintains records of keys issued.
B)Locks are essentially "rotated" automatically for each new room occupant.
C)The keys used in electronic locks cost much more than the keys used for mechanical locks.
D)Electronic locks have greatly improved guestroom security.
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Chapter 5: Water and Wasterwater Systems
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Sample Questions
Q1) Which of the following statements about mixing valves is true?
A)They are usually not part of a guestroom water system component (such as a shower control valve).
B)They are used to mix untreated water with the chemicals that make the water drinkable.
C)They are designed to protect water users from being burned or scalded by hot water.
D)They are used in hotel swimming pools to properly mix the chemicals that make the pool water safe for swimming.
Q2) Water is "softened" by:
A)replacing hardness-causing minerals with sodium.
B)adding calcium and magnesium to the water.
C)heating it.
D)adding low levels of manganese and iron to the water.
Q3) A restaurant's storm sewer system disposes of:
A)rainwater.
B)waste water from the restaurant itself.
C)gray water.
D)a and c
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Chapter 6: Electrical Systems
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Sample Questions
Q1) Because electric utilities have been deregulated in the United States:
A)hotels must generate their own electricity.
B)each geographic region has been assigned a single electric utility company.
C)hotel managers must choose a utility company to supply their hotel's electricity.
D)power outages and power-reliability problems have become much less frequent.
Q2) A property's distribution and control system splits the electrical supply into:
A)channels.
B)transformers.
C)feeders.
D)frequencies.
Q3) Items that are usually required by law or code to be connected to a hospitality business's emergency power system are:
A)computer systems.
B)fire pumps.
C)public safety communications systems.
D)b and c
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Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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Sample Questions
Q1) What is normally called "the temperature" of a guestroom is known in the HVAC industry as:
A)the wet bulb temperature.
B)the dew point temperature.
C)the adiabatic temperature.
D)the dry bulb temperature.
Q2) The energy efficiency ratio (EER) of cooling equipment can be calculated by:
A)adding the amount of cooling achieved (Btu/hr) to the amount of energy used (watts drawn by the unit) to operate the system.
B)multiplying the amount of cooling achieved by the amount of energy used.
C)subtracting the amount of cooling achieved from the amount of energy used.
D)dividing the amount of cooling achieved by the amount of energy used.
Q3) Water is cooled in a cooling tower by a process of:
A)condensation.
B)evaporation.
C)compression.
D)osmosis.
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Chapter 8: Lighting Systems
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Sample Questions
Q1) "Strike time" refers to:
A)a lamp's tendency to decrease its light output over time.
B)a property's predetermined schedule for group relamping.
C)the time required for a lamp to reach full output from a cold start.
D)the expected operating lifetime of a lamp.
Q2) What are the drawbacks to natural light?
A)It can create a substantial heat gain within a building.
B)It is considered an inefficient light source.
C)It has poor color rendition.
D)All of the above.
Q3) Some current and most older electric discharge lamps present special disposal problems because they contain:
A)small amounts of mercury.
B)large amounts of lead.
C)trace amounts of radioactive elements.
D)all of the above.
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Chapter 9: Laundry Systems
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Sample Questions
Q1) "Water hammer" occurs when:
A)water flowing rapidly through a pipe is abruptly stopped.
B)calcium and other substances in water clog a pipe.
C)water is incorrectly treated by the water softener.
D)water in hot water heaters is brought to high temperatures too quickly.
Q2) Top-transfer tunnel washers:
A)subject laundry to successive "baths" within the same cylinder.
B)drain the water from the laundry before moving it along to the next bath within the washer.
C)subject laundry to a centrifugal force within each bath in order to promote cleaning.
D)transfer both the water and the laundry to the next bath within the washer.
Q3) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
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Chapter 10: Building Structure, Finishes, and Site
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Sample Questions
Q1) Why is it important for the hotel's maintenance department to keep the blades of the hotel's lawn mowers sharp?
A)If the blades are sharp, the grass is cut, not ripped, and is therefore less susceptible to disease.
B)The engines of the lawn mowers will run smoother if the blades are kept sharp.
C)If the blades are sharp, the lawn mowers will use less gas.
D)The blades are less likely to warp or crack if they are kept sharp.
Q2) The purpose of a storm water drainage system is to:
A)carry rain water away from the property.
B)protect the property in case the local community's sanitary sewer system fails, by providing a place for the sewage to go.
C)protect the property from underground springs.
D)do all of the above.
Q3) Exterior walls should be inspected at least:
A)once every six months.
B)every other year.
C)every five years.
D)every ten years.
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Chapter 11: Lodging Planning and Design
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Sample Questions
Q1) The most efficient guestroom floor configuration in terms of saleable gross floor area is:
A)tower.
B)double-loaded slab.
C)single-loaded slab.
D)atrium.
Q2) The most prominent hotel public space is the: A)ballroom.
B)lounge.
C)restaurant.
D)lobby.
Q3) A hotel's front office should always be located:
A)adjacent to the front desk.
B)near the sales office.
C)on the ground floor.
D)on the penthouse floor.
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Chapter 12: Renovation and Capital Projects
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Sample Questions
Q1) Which of the following places the four phases of the design process in the proper order (from phase 1 to phase 4)?
A)construction documents, conceptual design, design development, schematic design
B)conceptual design, schematic design, design development, construction documents
C)design development, conceptual design, schematic design, construction documents
D)schematic design, conceptual design, construction documents, design development
Q2) A good source of sample construction contracts is:
A)the American Institute of Architects (AIA).
B)Contracts R Us (Internet).
C)the Compendium of Sample Contracts, published by the American Contractors Association.
D)the Construction Society of the United States.
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