Supply Chain Management
Test Bank
Course Introduction
Supply Chain Management explores the strategic and operational processes involved in the efficient movement of goods, services, information, and finances from suppliers to customers. The course covers key concepts such as sourcing, procurement, inventory management, logistics, demand forecasting, and distribution strategies, emphasizing their role in creating value and gaining competitive advantage in todays global markets. Students will examine case studies, employ analytical tools, and discuss sustainability, risk management, and the impact of technology to understand how integrated supply chains drive organizational success.
Recommended Textbook
Supply Chain Management A Logistics Perspective 10th Edition by John J. Coyle
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15 Chapters
547 Verified Questions
547 Flashcards
Source URL: https://quizplus.com/study-set/1254
Page 2
Chapter 1: Supply Chain Management: an Overview
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/24747
Sample Questions
Q1) Beginning in the late 1970s and into the 1980s, the US transportation industry was deregulated. The net result was a less competitive environment.
A)True
B)False
Answer: False
Q2) Performance measurement is important because:
A) it allows firms to rate competitors.
B) without it, managers would not know how the global economy is doing.
C) companies presently operating in the European Economic Community need to understand how its competitors are doing.
D) lower-level metrics in an organization must connect directly to the high-level performance to achieve goals.
Answer: D
Q3) A critical outcome of the supply chain is to deliver:
A) profits.
B) the right product to the right place.
C) cost/value.
D) on management's expectations.
Answer: B
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Page 3
Chapter 2: Global Dimensions of Supply Chains
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) According to prediction, _____, _____, and _____ will all house so called Megacities, whereas _____ will not have any cities of this size.
A) Asia; Europe; Latin America; North America
B) Asia; Latin America; North America; Africa
C) Africa; Europe; North America; Asia
D) Asia; Latin America; North America; Europe
Answer: D
Q2) MFN stands for Many Foreign Nationals.
A)True
B)False Answer: False
Q3) The Trade Act of 2002 requires exporters to electronically submit shipping documents to U.S. Customs 24 hours before delivery to a port or 24 hours before vessel departure.
A)True
B)False Answer: False
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4
Chapter 3: Role of Logistics in Supply Chains
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) What are fixed spatial points where goods stop for storage or processing?
A) Nodes
B) Links
C) Cost centers
D) Fulfillment centers
Answer: A
Q2) As the dollar value of a product decreases, its transportation cost:
A) increases.
B) decreases.
C) stays the same.
D) can't be determined.
Answer: B
Q3) A _____ analysis examines a logistics system over a long time period or range of output.
A) cost center
B) dynamic
C) link node
D) least cost
Answer: B
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Page 5
Chapter 4: Distribution and Omni Channel Network Design
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) What are the current trends governing site selection?
Q2) An advantage to dedicated fulfillment is:
A) no disruption to store operations.
B) need for separate facilities.
C) duplicate inventories.
D) high start-up costs.
Q3) A channel of distribution is controlled by the marketing department, which selects the physical structures and intermediaries through which the product(s) flow.
A)True
B)False
Q4) Heuristic models:
A) provide an optimum solution.
B) are able to accommodate broad problem definitions.
C) have fallen from use because of SAILS.
D) are typically "seat of the pants" solutions.
Q5) The grid technique determines the highest cost facility location in an area.
A)True
B)False
Q6) List and discuss potential supply chain modeling pitfalls to avoid.
Page 6
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Chapter 5: Sourcing Materials and Services
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) To help guide the strategic sourcing process, five core principles are recognized as key drivers to achieve the desired levels of value, which one is not one of those core principles?
A) Access the total value
B) Develop individual sourcing strategies
C) Evaluate internal requirements
D) Drive continuous savings
Q2) In the Item Procurement Importance Matrix, what item is described as low risk, low value?
A) Generics
B) Commodities
C) Criticals
D) Distinctives
Q3) In the Item Procurement Importance Matrix, what describes high risk, low value?
A) Generics
B) Commodities
C) Criticals
D) Distinctives
Q4) There are seven steps in the Strategic Sourcing Methodology. Name at least five, and choose two to discuss in more detail.
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Chapter 6: Operations Producing Goods and Services
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Packaging is very important in the manufacturing operation.
A)True
B)False
Q2) Most processes are basically organized the same.
A)True
B)False
Q3) Machine flexibility provides the ability to produce different types of products as well as change the order of operations executed on a product.
A)True
B)False
Q4) A newly launched twenty-first century addition to production strategy which leverages lean manufacturing strategies, Six Sigma best practices, and real-time actionable intelligence from the factory floor is called:
A) just-in-time inventory.
B) adaptive manufacturing.
C) machine flexibility.
D) capacity requirements planning.
Q5) Explain one of the following in detail: workcenter, manufacturing cell, assembly line, or continuous process facilities.
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Chapter 7: Demand Management
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Collaborative planning, forecasting, and replenishment (CPFR) has not been considered to be a good process, as it excludes transportation.
A)True
B)False
Q2) There are two types of demand. What are they, and how do they influence the supply chain?
Q3) This type of forecast error measure is the only one to show if a stock out or overage occurred:
A) MAD.
B) CFE (bias).
C) MAPE.
D) MSE.
E) none of these answers.
Q4) Which of the following does a forecast always assume?
A) Base demand always moves in a positive direction
B) Business cycles do not exist
C) The past always repeats itself
D) Every forecast is seasonal
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Chapter 8: Order Management and Customer Service
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Explain how order management and customer service are related.
Q2) A driving force behind the attention to OTC cycle variability is safety stock. The absolute length of the order cycle will influence demand inventory.
A)True
B)False
Q3) There are ten principal activities to the OTC model.
A)True
B)False
Q4) Customer service can be defined as:
A) a philosophy.
B) order fulfillment.
C) the SCOR model.
D) anything that touches the customer.
Q5) Define and discuss Activity Based Costing, including its impact on profitability.
Q6) The buyer and seller look at order time from the same perspective.
A)True
B)False
Q7) Define and discuss the Order Management System.
Page 10
Q8) Define and discuss the Marketing/Logistics interface.
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Chapter 9: Managing Inventory in the Supply Chain
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Ordering cost refers to the expense of placing an order for additional inventory and does not include the cost or expense of the product itself.
A)True
B)False
Q2) The ABC analysis is based on Pareto's law.
A)True
B)False
Q3) Storage space costs are not variable.
A)True
B)False
Q4) "Batching economies" and "cycle stocks" are the same.
A)True
B)False
Q5) JIT is often used to force inventory back up the pipeline and therefore does not reduce inventory.
A)True
B)False
Q6) Discuss capital cost and include both the hurdle rate and WACC in your answer.
Q7) Discuss how seasonality can affect inventory.
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Chapter 10: Distribution
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) After the layout of the operations is determined, attention shifts to the facility size of the operations within the distribution operation.
A)True
B)False
Q2) The primary tradeoffs and relationships between resources include the following:
A) space vs. equipment.
B) equipment vs. people.
C) people vs. space.
D) all of these answers.
Q3) The primary facility operations focus is:
A) on the movement and storage of product.
B) on inventory control and personnel issues.
C) in making sure KPIs are fulfilled.
D) the WMS system.
Q4) The drawback of centralized inventory is:
A) that it undercuts the dispersed distribution concept.
B) that it increases the amount of inventory required.
C) strains the ability of the carrier network.
D) that it extends lead times and results in higher transportation costs.
Q5) Discuss facility layout and what factors should be considered.
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Chapter 11: Transportation
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) A carrier is never excused from a claim.
A)True
B)False
Q2) Discuss the elements of carrier selection, and how it differs from mode selection.
Q3) What is modal selection? What are the key determinants in choosing a mode?
Q4) Railroads have accessibility limitations.
A)True
B)False
Q5) A bill of lading is nonnegotiable.
A)True
B)False
Q6) Intermodal growth has been flat.
A)True
B)False
Q7) Railroads fall into a group called:
A) nonintegrated carriers.
B) intermodal operators.
C) natural monopolies.
D) service challenged carriers.
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Chapter 12: Aligning Supply Chains
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) 4PL providers not only provide a broader scope of services to their clients and customers, but typically may be more strategically involved.
A)True
B)False
Q2) What are the basic types of 3PL firms, and which are in most prevalent use?
Q3) How would you distinguish between the following terms: alignment, relationships, and collaboration?
Q4) Horizontal collaboration refers to a relationship that is _____ and/or _____.
A) 3PLs to 3PLs; service provider to service provider
B) buyer to buyer; seller to seller
C) flat across the chain; involving partners equal in size
D) collaboration with horizontal; vertical competitors
Q5) Vertical integration refers to collaboration typically among buyers and sellers in the supply chain.
A)True
B)False
Q6) What are some example types of services that may be available from a 4PL provider?
Q7) What does it take to have an area of "core competency"? Provide an example.
Page 14
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Chapter 13: Supply Chain Performance Measurement and Financial Analysis
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Discuss the metric classification scheme that has been developed by the Supply Chain Council and defined in the Supply Chain Operations and Reference (SCOR) model to measure the performance of Process D1: Deliver Stocked Product.
Q2) Managers should resist sub-optimization of their particular function unless it benefits the organization as a whole.
A)True
B)False
Q3) An index:
A) combines two or more metrics into a single indicator.
B) is complex to define, usually involves a calculation, and is often in the form of a ratio.
C) is easily defined with no calculations and with simple dimensions.
D) is any quantitative output of an activity or process.
Q4) An "executive dashboard" is:
A) a small number (usually less than five) of KPIs.
B) used by senior management to track profits.
C) metrics used by an organization's suppliers.
D) a trend that has only recently developed.
Q5) What is the "Order-to-Cash" cycle?
Page 15
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Chapter 14: Supply Chain Technology
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) Supply chain software that provides a platform for manufacturers, distributors, and retailers to aggregate and organize item-related data such as item number, price, description, and weight is called:
A) business intelligence tools.
B) supply chain collaboration tools.
C) spreadsheets and database tools.
D) data synchronization tools.
Q2) Describe the attributes of information quality and how they impact supply chain decision making.
Q3) SCIS software selection is relatively straightforward as the choices have been simplified.
A)True
B)False
Q4) Spreadsheets and database software no longer have a place in SCIS as newer tools have supplanted them.
A)True
B)False
Q5) Identify the four primary categories of supply chain software and discuss their primary functions.
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Chapter 15: Strategic Challenges and Change for Supply Chains
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35 Flashcards
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Sample Questions
Q1) With all of the new technology and game-changing ideas, the future of omni-channel does not look like it will take off.
A)True
B)False
Q2) Central to an understanding of supply chain analytics is to recognize that one of the highest priorities at many organizations today is to take a giant leap from data to information, and then from information to understanding.
A)True
B)False
Q3) Some European countries have passed green laws, which means that companies doing business in these countries must be cognizant of regulations and policies regarding sustainability.
A)True
B)False
Q4) IBM Watson is a prescriptive analytics system that can help to understand data, learn from it, and reason through it.
A)True
B)False
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