Supply Chain Management
Final Exam Questions
Course Introduction
Supply Chain Management explores the strategies and techniques used to effectively oversee the flow of goods, information, and finances from raw material suppliers to the end consumer. The course covers topics such as procurement, production planning, inventory management, logistics, distribution, and the integration of supply chain processes through technology. Emphasis is placed on the importance of collaboration among firms within the supply chain, risk management, sustainable practices, and adapting to global market challenges. Students gain practical skills to optimize supply chains, improve operational efficiency, and enhance customer satisfaction in various industries.
Recommended Textbook
Operations Management Managing Global Supply Chains 1st Edition by Ray R. Venkataraman
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Chapter 1: Introduction to Managing Global Operations and Supply Chains
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Q1) Companies that take a creative and proactive approach to incorporating sustainability into their operations and supply chains ______.
A)can reduce reliance on external resources
B)craft legal contracts that will penalize suppliers in case of failure to meet the company's supply requirements
C)can reduce costs and mitigate risks
D)can charge high prices for products of poor quality
Answer: C
Q2) Which of the following statements about managing a supply chain is true?
A)Managing supply chains has become difficult over the years,as it involves working with a large number of organizations.
B)Managing supply chains has become easier,as a large number of operations are outsourced to other companies.
C)The difficulty of managing supply chains has remained about the same.
D)Managing supply chains has become easier,as an organization can function simply by offshoring all its operations.
Answer: A
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Chapter 2: Operations and Supply Chain Strategies
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Q1) The carbon footprint of a supply chain refers to ______.
A)the amount of greenhouse gases produced
B)the use of energy-efficient lighting
C)the use of recycled materials
D)all of these
Answer: D
Q2) Functional strategy is a strategy that ______.
A)attempts to address the fundamental question of what industries and markets the organization should enter and compete in
B)attempts to address the fundamental question of how a company can compete in a particular industry
C)attempts to address the fundamental question of how to manage a particular function
D)attempts to address the fundamental question of what advertising strategy to follow Answer: C
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Chapter 3: Project Management
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Q1) A problem with S-curves is that ______.
A)interpreting them is not always self-evident
B)managers do not know how to use them
C)they capture little financial or cost information
D)they are not audited
Answer: A
Q2) A statement of work ______.
A)is a detailed description of the work required for the project
B)specifies the scope of work needed to be compliant with government regulations
C)specifies the scope of work needed to be compliant with ISO regulations
D)is a summary description of the project plan
Answer: A
Q3) If an activity has 4 days of slack,then ______.
A)a delay of 3 days will not have an impact
B)a delay of 5 days will not have an impact
C)a delay of 7 days will not have an impact
D)a delay of 9 days will not have an impact
Answer: A
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Chapter 4: Supplement: Project Management
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Q1) If an activity cannot be shortened,then ______.
A)the crashing costs are equal to the average of the crashing costs for other activities
B)no crashing cost can be calculated
C)both A and B
D)neither A nor B
Q2) If the standard deviation is 6.2,the Z value is 2.00,and the expected date of completion is 33 months,then the due date for project completion is ______.
A)45.40 months
B)35.75 months
C)29.65 months
D)39.55 months
Q3) The cost of the project is given by ______.
A)multiplying the project's original budget by the reciprocal of the CPI
B)multiplying the project's original budget by the CPI
C)adding the project's original budget to the reciprocal of the CPI
D)adding the project's original budget to the CPI
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Chapter 5: Product and Service Innovations
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Q1) Field testing of a product is known as ______.
A)alpha testing
B)beta testing
C)market testing
D)real-time testing
Q2) Modular design is an approach in which independently created units called modules ______.
A)can be combined with other modules
B)can be recycled
C)can be sold at a price below cost of production
D)do not need to comply with government regulations
Q3) Which of the following is NOT a consequence of advances in technology?
A)Companies can stay ahead of the competition.
B)Companies can avoid product obsolescence.
C)Companies can introduce new products and services that are less expensive.
D)Companies can shorten the product life cycle.
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Chapter 6: Supplement: Reliability
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Q1) Which of the following terms only considers the time it takes for a system to fail <i>while it</i> is operating but does not take into account any downtime associated with the repairs the system may need?
A)reliability
B)availability
C)redundancy
D)maintainability
Q2) In a system with multiple components,the overall reliability of the system ______.
A)is equal to the reliability of the component with the lowest reliability
B)is equal to the reliability of the component with the highest reliability
C)is significantly less than the reliability of the individual components
D)is significantly more than the reliability of the individual components
Q3) The implication for product designers is that as MTBF ______ and MTTR ______,availability also increases.
A)increases,increases
B)decreases,decreases
C)decreases,increases
D)increases,decreases
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Chapter 7: Managing for Quality
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Q1) Which of the following is NOT a quality organization?
A)the International Organization for Standardization (ISO)
B)the American National Standards Institute (ANSI)
C)the American Society for Quality (ASQ)
D)the United Nations
Q2) Process capability is the extent to which ______.
A)a process meets a set of specification limits
B)a process falls within control limits
C)a process does not show a run or pattern
D)a process shows stability
Q3) The standardization of parts was encouraged by ______.
A)Eli Whitney
B)Frederick Taylor
C)Adam Smith
D)Henry Ford
Q4) Tangibles in the service sector include ______.
A)the physical features of the service facility
B)the price of the service
C)the packaging
D)the speed of delivery
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Chapter 8: Quality Improvement and Control Tools
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Q1) When we need to be particularly sure about the quality of a product,we should
A)do a process capability analysis at the start of the production run to ensure the process is working well and repeat the process capability analysis frequently
B)do a Pareto analysis frequently to ensure that the mean is not shifting
C)do a physical inspect of each unit produced to ensure compliance with customer requirements
D)do a specification conformance test
Q2) Which of the following is NOT one of the categories in a fishbone diagram?
A)machines (e.g.,equipment used in manufacturing)
B)methods (e.g.,processes)
C)materials (e.g.,materials and semifinished goods)
D)middle-men (e.g.,wholesalers)
Q3) A control chart ______.
A)should be used frequently as it can catch defective processes early
B)should be used only when a process is known to be defective
C)should be used only at critical stages in a process
D)should never be used as it is expensive
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Chapter 9: Capacity Planning
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Q1) What is the goal of strategic capacity planning?
A)to prevent a shortage of finished products
B)to minimize the gap between the capacity available in the system and the capacity that is required to meet demand
C)to minimize the inventory of finished products
D)to maximize product availability
Q2) Which of the following is most likely to be the reason companies design flexible capacity systems?
A)to downsize capacity quickly in case competent labor is not available to make full use of the designed capacity
B)to expand an existing facility that has extra capacity instead of relocating to larger facilities elsewhere
C)to accommodate government requirements
D)to produce quality products
Q3) Capacity planning can be influenced by ______.
A)product packaging requirements
B)demand volatility
C)product price
D)product quality
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Chapter 10: Supply Chain Design and Location Planning
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Q1) Which of the following may NOT be considered a firm's competitive strategy?
A)lowering the firm's costs
B)growing the firm's business
C)avoiding quality inspections
D)accessing new sources of materials and resources
Q2) In Stage 1 of location decisions,the choice of a country generally depends on all of the following except ______.
A)market conditions
B)economic conditions
C)environmental restrictions
D)the legal system
Q3) Which of the following is a supply chain decision that is not easy to change?
A)the decision about transportation
B)the decision about location
C)the decision about information sharing
D)the decision about inventory
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Chapter 11: Process Design and Layout Planning
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Q1) This manufacturing method is used for products that typically require little or no customization,are produced in large volumes,and are stored as inventory for future use.
A)make-to-stock
B)make-to-order
C)assemble-to-order (ATO)
D)engineer-to-order (ETO)
Q2) The term <i>NC machines</i> refers to ______.
A)machines in North Carolina
B)numerically controlled machines
C)numerically consistent machines
D)near catastrophic machines
Q3) Which of the following is NOT a goal for manufacturers in designing their individual internal processes?
A)to maximize the performance of their supply chains
B)to provide customers with high-quality products and services
C)to provide at locations most convenient for the manufacturers
D)to provide value at the lowest possible cost
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Q1) In selecting a process,we can plot the costs for each process in a breakeven analysis graph.When the costs of different processes are identical at different points,the lines representing these costs intersect each other.These points of intersection are known as ______.
A)points of indifference
B)relationship rating points
C)identical points
D)breakeven points
Q2) Which of the following characteristics of a good process layout is FALSE?
A)It minimizes material handling.
B)It minimizes transportation costs.
C)It minimizes customer waiting time.
D)It maximizes employee waiting time.
Q3) ______ are sometimes called gozinto charts.
A)Assembly charts
B)Assembly drawings
C)Route sheets
D)Process charts
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Chapter 13: Supplier Management
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Q1) Which of the following is NOT an example of post-transaction costs?
A)cost of returns and product recalls
B)cost of poor quality
C)damage to a company's reputation
D)cost of evaluating suppliers
Q2) Which of the following is NOT a category in classifying buyer-supplier relationships?
A)transactional
B)strategic alliance
C)conglomerate
D)collaborative
Q3) Which bidding approach is used when the buyer-supplier relationship is transactional,items are standardized,and price is the predominant selection criterion?
A)online reverse auctions
B)competitive bidding
C)negotiations
D)English auctions
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Chapter 14: Logistics Management
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Q1) Which of the following is NOT likely to be a factor in determining logistics costs?
A)the nature of the company's business
B)the company's geographic location
C)the weight and value of the company's products
D)the cost of raw materials procured by the company
Q2) Which of the following is NOT one of the functions performed by global freight forwarders?
A)obtaining rate quotes
B)chartering and booking space on carriers
C)ensuring products are packaged properly
D)preparing all the necessary documentation
Q3) Temporal aggregation refers to ______.
A)temporarily aggregating customer orders till economies of scale can be achieved
B)combining orders from the same customer over a period of time
C)waiting to make sure customer has ordered a full truckload
D)waiting for customers in a given country to order such that a full shipload of products can be accumulated
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Chapter 15: Demand Management and Customer Service
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Q1) Capacity constraints in the service industry can take the form of ______
A)shortage of customer orders
B)shortage of skilled workers
C)excess capacity
D)idle resources
Q2) Which of the following is false about global demand management?
A)Local suppliers have shorter lead times.
B)Its primary challenge is ensuring that inventories are readily available.
C)Global suppliers have shorter lead times.
D)Global demand volatility affects a company's upstream suppliers.
Q3) The process of accurately determining what the customer wants and then coordinating the processes and procedures within the firm and across its supply chain to meet customer needs is called ______.
A)demand forecasting
B)demand management
C)demand planning
D)demand creation
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Chapter 16: Demand Forecasting Methods
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Q1) Which of the following methods is used for calculating seasonal indices?
A)simple linear regression
B)centered moving average
C)multiple linear regression
D)weighted moving average
Q2) A linear trend can be ______.
A)positive
B)cyclical
C)irregular
D)random
Q3) When the smoothing constant ( )is set to 1,then exponential smoothing is equivalent to ______.
A)naïve approach
B)weighted moving average
C)moving average
D)factor rating method
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Chapter 17: Lean Operations and Supply Chains
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Q1) <i>Lot size</i> refers to ______.
A)the number of square feet occupied by the manufacturing facility
B)the predetermined quantity of an item that is purchased from a supplier
C)the location of the parking area within the manufacturing facility
D)the number of units ordered by a given customer
Q2) Throughput is ______.
A)measured by the ratio of input to output
B)measured by the ratio of waste to output
C)a measure of how an order moves from receipt to delivery
D)a measure of those orders not regulated by the government
Q3) Which of the following is not a way to achieve a smooth and rapid flow of materials and work?
A)eliminating disruptions
B)keeping the system flexible
C)eliminating waste
D)improving sustainability
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Chapter 18: Inventory Management
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Q1) Which of the following statements is true with regard to cycle stock?
A)It is also called surplus stock.
B)It is received from a downstream supply chain partner.
C)It is seasonal in nature.
D)It is also referred to as base stock.
Q2) The main objectives of inventory management are to provide customers with the right number of products and ______.
A)to provide these at the right place and at the right time
B)to keep inventory at a maximum
C)to ensure cost of production is low
D)to avoid stock-outs
Q3) When a firm's inventory falls to a predetermined level,a new order is placed to replenish inventory.This predetermined level is known as ______.
A)the reorder point
B)the replenishment point
C)the stock-out point
D)the safety stock point
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Chapter 19: Inventory Control Models
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Q1) Which of the following assumptions is FALSE in the EPQ model?
A)Production runs to replenish inventory occur on a continuous basis.
B)Many products are involved.
C)The demand is known and occurs uniformly and continuously throughout the year.
D)Shortages are allowed.
Q2) With continuous review systems ______.
A)the order quantity depends on the safety stock
B)the order quantity is variable
C)the order quantity is fixed
D)the order quantity is seasonal
Q3) The total annual cost is given by the sum of ordering costs and holding costs.At the lowest total annual cost,______.
A)the total annual ordering cost is less than the total annual holding cost
B)the total annual ordering cost is equal to the total annual holding cost
C)the total annual ordering cost is more than the total annual holding cost
D)the total annual ordering cost is twice the total annual holding cost
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Chapter 20: Sales and Operations Planning
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Q1) Which planning approach is appropriate for companies that produce a combination of products and services that require similar resources?
A)bottom-up
B)top-down
C)aggregate
D)independent
Q2) Which phase of the SCOP process focuses on identifying new sources of revenue that can result from reducing carbon emissions?
A)new product development
B)demand planning
C)impact on existing products
D)operations planning
Q3) In which phase of the SCOP process is there an increased emphasis on responding to customer expectations of providing a clean,sustainable value chain?
A)supply planning
B)demand planning
C)impact on existing products
D)operations planning
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Chapter 21: Master Scheduling and Material Requirements
Planning
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Q1) An additional input to an integrated MRP and JIT system is the ______.
A)bill of materials file
B)inventory records
C)master schedule
D)bill of operations file
Q2) The effectiveness of a master schedule depends on the ______.
A)interface with the S&OP process
B)interface with the production plan
C)interface with all other functional areas of the organization
D)ability to operate on as a standalone system
Q3) A planning report is a ______ of the MRP process.
A)primary output
B)secondary output
C)primary input
D)secondary input
Q4) The changes in firm planned orders ______.
A)happen automatically upon changes to conditions
B)require approval from senior managers
C)can be made by supervisors on the production floor
D)can be made by customers alone
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Chapter
MRP II, ERP, and DRP
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Q1) Which of the following is NOT a key input to a CRP system?
A)planned order releases from MRP system
B)load information from work center
C)job times
D)delivery schedule
Q2) The process of setting loading limits on the amount of load assigned to each work center per period is ______.
A)finite loading
B)infinite loading
C)capacity loading
D)work center loading
Q3) Work-in-process inventory builds up at the work station when ______.
A)load to a work center exceeds its existing capacity
B)load to a work center is lesser than its existing capacity
C)load to a work center is equal to its existing capacity
D)load to a work center is zero
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Chapter 23: Detailed Scheduling
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Q1) Which of the following is NOT an objective of the assignment method?
A)minimize cost
B)maximize profit
C)maximize sales
D)maximize time
Q2) A scheduling system for a service organization that minimizes customer or client waiting time while maximizing the labor and capacity utilization of the service system by designating specific times for clients to arrive is a(n)______.
A)reservation system
B)prioritization system
C)appointment system
D)capacity utilization system
Q3) Which of the following statements is true about process scheduling?
A)Line process scheduling is considerably more complex than job-shop scheduling.
B)Line process scheduling and job-shop scheduling have the same level of complexity.
C)Job-shop scheduling is considerably more complex than line process scheduling.
D)It is difficult to determine the complexity of line process scheduling.
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Chapter 24: Linear Programming
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Q1) Which of the following is a mathematical modeling technique that managers can use in making decisions that involve optimizing an objective,subject to constraints?
A)optimization
B)estimation
C)linear programming
D)transportation model
Q2) The sensitivity analysis report generated by Excel solver has ______ major components.
A)two
B)three
C)four
D)five
Q3) Once the Solver tool is activated,it will appear under the ______ tab in the tool bar.
A)Formulas
B)Data
C)Developer
D)View
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Chapter 25: The Transportation Models
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Q1) Refer to the shipping costs for The Terra Cotta Company.Solve the transportation problem using Excel Solver.(Remember that in balanced transportation problems all constraints-except the non-negativity constraints of the decision variables-should be set as an equal-to (=)sign in the Excel Solver dialogue.)At the optimum solution,which of the following statements is true?
A)The shipping cost from all plants to Kalamazoo is $25,966.
B)The shipping cost from all plants to Lakeland is $17,000.
C)The shipping cost from all plants to Madison is $23,225.
D)The shipping cost from all plants to Winston is $21,123.
Q2) Which of the following is a FALSE assumption about the transportation model?
A)Capacity at each supply location or origin is limited.
B)Demand requirements at each destination are known.
C)Regardless of their origin or destination,the items shipped are homogenous.
D)Between each origin and destination,there are multiple routes used.
Q3) In the stepping stone model,a nondegenerate optimum solution obtained should satisfy ______ conditions.
A)two
B)three
C)four
D)five
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Chapter 26: Waiting Line Models
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Q1) In waiting line problems,the service time is assumed to follow a probability distribution known as ______.
A)discrete Poisson distribution
B)binomial distribution
C)normal distribution
D)negative exponential distribution
Q2) The mathematical expression for the Poisson distribution is shown as P(x)= e /x! The term x stands for ______.
A)probability of arrivals
B)number of arrivals per unit of time
C)expected or average arrival rate
D)total arrival time
Q3) Waiting lines cause ______ and ______ costs.
A)fixed and variable
B)fixed and recurring
C)tangible and intangible
D)capacity and demand
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Chapter 27: Simulation
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Q1) Consider the Demand for Microwave Ovens dataset.What is the total demand corresponding to random numbers 86,83,29,63,82,and 35?
A)14
B)15
C)16
D)17
Q2) Which of the following formulae can be used in Excel to generate normally distributed random numbers for a given mean and standard distribution?
A)norminv()
B)normdist(rand(),mean,standard deviation)
C)norminv(rand(),mean,standard deviation)
D)normdist()
Q3) Consider the Demand for Microwave Ovens dataset.What is the total demand corresponding to random numbers 61,36,32,36,87,and 56?
A)10
B)11
C)12
D)13
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Chapter 28: Learning Curves
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Q1) The first unit produced in a process takes 400 hours.As the number of units produced doubles,production time decreases by 20%.Using the arithmetic approach,calculate the production time for the 128th unit.
A)84 hours
B)256 hours
C)105 hours
D)72 hours
Q2) Acme,Inc.,produces widgets.To manufacture a new type of widget,it took 78 hours for the first widget.Acme estimates it has a 92% learning rate.Using the logarithmic approach,calculate the time it will take to manufacture the 66th widget.
A)46.24 hours
B)45.86 hours
C)49.52 hours
D)47.19 hours
Q3) There are ______ approaches to solving learning curve problems.
A)three
B)four
C)five
D)six
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Chapter 29: Decision-Making Tools
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Q1) In the Hurwicz equation,H = x (maximum payoff)+ (1- )x (minimum payoff); if we set = 1,then the equation reduces to ______.
A)maximin criterion
B)maximax criterion
C)Laplace criterion
D)minimax regret criterion
Q2) Refer to the data on Expected Demand for Weston Gadgets,Inc.For the various demand scenarios,if you applied the Laplace criterion,what is the lowest payoff?
A)$46.00 million
B)$20.67 million
C)$43.20 million
D)$33.20 million
Q3) Refer to the data on Expected Demand for Weston Gadgets,Inc.For the various demand scenarios and their associated probabilities,the option to outsource has an expected value of ______.
A)$37.10 million
B)$31.65 million
C)$20.10 million
D)$17.85 million
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