Supply Chain Management
Final Exam
Course Introduction
Supply Chain Management explores the end-to-end processes involved in producing and delivering goods and services, from raw material sourcing through manufacturing, distribution, and final customer delivery. This course covers the strategic, tactical, and operational aspects of managing supply chains, including procurement, logistics, inventory management, demand forecasting, transportation, information flows, and collaboration among partners. Students will gain an understanding of the critical role supply chains play in achieving organizational efficiency and competitiveness, analyze case studies of real-world supply chain challenges, and apply analytical tools to optimize supply chain operations in a global context.
Recommended Textbook
OM 6th Edition by David Alan Collier
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18 Chapters
572 Verified Questions
572 Flashcards
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Chapter 1: Operations Management and Value Chains
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/13372
Sample Questions
Q1) __________refers to an organization's ability to strategically address current business needs and successfully develop a long-term strategy that embraces opportunities and manages risk for all products, systems, supply chains, and processes to preserve resources for future generations.
A) Sustainability
B) Scalability
C) Scheduling
D) Forecasting
Answer: A
Q2) Predictive analytics is used by organizations to:
A) analyze business policies through visual representations.
B) identify the best decisions for a particular situation.
C) understand past and current performance.
D) envisage the future by detecting patterns and relationships in data.
Answer: D
Q3) If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
A)True
B)False
Answer: True
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Chapter 2: Measuring Performance in Operations and Value Chains
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following performance perspectives in the balanced scorecard model includes measures such as productivity, flow time, and asset utilization
A) The financial perspective
B) The customer perspective
C) The innovation and learning perspective
D) The internal perspective
Answer: D
Q2) The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.
A) Service-Profit Chain model
B) value chain model
C) balanced scorecard
D) Malcolm Baldrige Performance Excellence program
Answer: A
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Page 4
Chapter 3: Operations Strategy
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Families of goods or services having similar characteristics or methods of creation are called__________.
A) core competencies
B) order qualifiers
C) strategic business units
D) customer benefit packages
Answer: C
Q2) Which of the following statements is true of sustainability
A) Sustainability is not an organizational strategy.
B) Environmental sustainability is driven by stakeholders such as the community, green advocacy groups, and the government.
C) Sustainability is narrower than a competitive priority.
D) Economic sustainability is driven by ethics and human ideals of protecting the planet and its people for the well-being of future generations.
Answer: B
Q3) Customer segments cannot be based on sales volume and profitability.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Technology and Operations Management
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25 Flashcards
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Sample Questions
Q1) _____ are the modern successor to bar codes.
A) Optical switches
B) Artificial intelligence programs
C) Electro-optical sensors
D) Radio-frequency identification tags
Q2) Low scalability implies that serving additional customers requires low incremental variable costs.
A)True
B)False
Q3) __________refers to using the Internet and technology to provide facilities that create and deliver time, place, information, entertainment, and exchange value to customers and support the sale of goods.
A) Outsourcing
B) Offshoring
C) E-service
D) E-readiness
Q4) The use of technology has increased opportunities for employee creativity and empowerment.
A)True
B)False
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Chapter 5: Goods and Service Design
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) A quality characteristic has a specification (in cm) of 0.40 ± 0.03. If the value of the quality characteristic exceeds 0.40 by the tolerance of 0.030 on either side, the product will require a $180.00 repair. In the given scenario, the Taguchi loss function is correctly represented by which of the following equations ?
A) L(x) = 200 (x - 0.03) 2
B) L(x) = 2,000 (x - 0.43) 2
C) L(x) = 200,00 (x - 0.37) 2
D) L(x) = 200,000 (x - 0.40) 2
Q2) Unlike the customer benefit package design and configuration stage of designing goods and services, the detailed goods, services, and process design:
A) is more conceptual in nature.
B) is more strategic in nature.
C) focuses on implementation.
D) focuses on the evaluation of quality.
Q3) Ambient conditions are the explicit signals that communicate an image about a firm and include examples such as mission statements and diplomas on a wall.
A)True
B)False
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7
Chapter 6: Supply Chain Design
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32 Flashcards
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Sample Questions
Q1) Which of the following statements is true of the transportation problem
A) It cannot be applied when shipping routes have differing transportation costs.
B) Its objective is to satisfy all destination demands with a minimum transportation cost.
C) It cannot be applied when there is a variety of shipping routes.
D) Its objective is to locate service facilities.
Q2) Fourlotts Corp. provide integrated services that include storing manufactured goods, packaging, and delivering it to the dealers or customers. Given this information, Fourlotts Corp. is most likely a _____.
A) third-party logistics provider
B) contract manufacturer
C) distribution center
D) supplier
Q3) Zara's value chain model focuses on two basic rules: "Give customers what they want, and get it to them faster than anyone else."
A)True
B)False
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8
Chapter 7: Process Selection, Design, and Analysis
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.
A)True
B)False
Q2) _____ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.
A) Assembly line processes
B) Flow shop processes
C) Continuous flow processes
D) Job shop processes
Q3) Non-value-added activities in a process design can be eliminated by:
A) using value stream mapping.
B) limiting the throughput of all processes.
C) adding multiple approval requirements for all transactions.
D) increasing process boundaries.
Q4) Continuous flow processes are used to create custom goods and services. A)True
B)False
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9
Chapter 8: Facility and Work Design
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31 Flashcards
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Sample Questions
Q1) __________usually require a high level of planning and control compared with other types of facility layouts.
A) Product layouts
B) Process layouts
C) Cellular layouts
D) Fixed-position layouts
Q2) Which of the following types of facility layouts is best suited for a heavy machine tools factory
A) A product layout
B) A process layout
C) A cellular layout
D) A fixed-position layout
Q3) Which of the following is true of fixed-position layouts
A) The changeover requirements are low.
B) The automation potential is moderate.
C) The volume of product demand is high.
D) The equipment utilization is high.
Q4) Process layouts require simple planning and control systems.
A)True
B)False
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Chapter 9: Forecasting and Demand Planning
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35 Flashcards
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Sample Questions
Q1) In the context of forecasting, the term__________refers to the tendency of forecasts to consistently be larger or smaller than the actual values of the time series.
A) trend
B) bias
C) fad
D) variability
Q2) An exponential smoothing model must have a smoothing constant ( ) _____ to be roughly equivalent to a moving average model with a seven-month moving average.
A) less than or equal to 0.10
B) more than 0.10 but less than or equal to 0.15
C) more than 0.15 but less than or equal to 0.20
D) more than 0.20
Q3) When no historical data are available, _____ is the sole basis for predicting future demands.
A) statistical forecasting
B) regression analysis
C) judgmental forecasting
D) exponential smoothing
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11
Chapter 10: Capacity Management
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34 Flashcards
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Sample Questions
Q1) A work order is a specification of work to be performed for a customer or a client.
A)True
B)False
Q2) Greyon Spinning Mills Inc. owns 600 spinning machines. Out of these, only 500 are used in a given year. Given this information, the utilization of spinning machines at Greyon Spinning Mills Inc. is _____.
A) 0.75
B) 0.83
C) 1
D) 1.2
Q3) At Rues and West Bros., a spare parts manufacturing company, the most important competitive priority is quality. Only a few key spare parts are produced using similar process designs. In this scenario, Rues and West Bros. _____.
A) is a focused factory
B) has no throughput
C) is an unfocused factory
D) uses a mass customization strategy
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Page 12
Chapter 11: Managing Inventories in Supply Chains
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) In a fixed-order-quantity system, when demand is uncertain, using economic order quantity (EOQ) based only on the average demand will result in a low probability of a stockout.
A)True
B)False
Q2) Radio-frequency identification (RFID) chips allow firms to track individual containers.
A)True
B)False
Q3) The demand for bread in Ahoma City ranges from 100 to 120 tons per day, every day of the year. The demand is easily satisfied on a daily basis. This demand for bread can be categorized as _____.
A) static demand
B) overfull demand
C) unwholesome demand
D) dynamic demand
Q4) The single-period inventory model applies to inventory situations where demand is uncertain.
A)True
B)False
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Chapter 12: Supply Chain Management and Logistics
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) __________is the discipline of managing the flow of materials and transportation activities to ensure adequate customer service at reasonable cost.
A) Logistics
B) Scheduling
C) Procurement
D) Integration
Q2) __________refers to managing the flow of finished goods, materials, or components that may be unusable or discarded through the supply chain from customers toward either suppliers, distributors, or manufacturers for the purpose of reuse, resale, or disposal.
A) Reverse logistics
B) Response management
C) Process design
D) Scheduling
Q3) __________is inventory that has been ordered but is in transit.
A) Pipeline inventory
B) Decoupling inventory
C) Buffer inventory
D) Anticipation inventory
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Chapter 13: Resource Management
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25 Flashcards
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Sample Questions
Q1) In manufacturing, a _____ is a statement of how many finished items are to be produced and when they are to be produced.
A) master production schedule
B) capacity requirements plan
C) materials requirements plan
D) planned order receipt
Q2) For goods-producing firms, at which of the following levels of resource planning does scheduling for individual subassemblies and resources by week and day take place
A) Aggregate planning
B) Disaggregation
C) Execution
D) Demand forecasting
Q3) _____ are the quantity of a component needed to support production at the next-higher level of assembly.
A) Planned order receipts
B) Scheduled receipts
C) Explosions
D) Gross requirements
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Page 15
Chapter 14: Operations Scheduling and Sequencing
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Sample Questions
Q1) An electronic gadgets store requires the following minimum number of employees, each of whom is required to have two consecutive days off.
\(\begin{array} { | l | l | l | l | l | l | l | l | }
\hline \text { Day: } & \text { Mon. } & \text { Tue. } & \text { Wed. } & \text { Thur. } &
\text { Fri. } & \text { Sat. } & \text { Sun. } \\
\hline \begin{array} { l }
\text { Minimum } \\
\text { employees } \\
\text { required: }
\end{array} & 9 & 2 & 8 & 6 & 9 & 1 & 3 \\
\hline
\end{array}\)
If there are no day offs provided on Thursday and Friday, the number of employees required to work on Thursday as per the final employee schedule is _____.
A) 9
B) 10
C) 11
D) 12
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Page 16
Chapter 15: Quality Management
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Sémeuo is a German transnational food and beverage company. Recently, some of the products were rejected by the quality control department because they failed to meet the quality standards. Upon inspection, a number of defects were found at multiple stages of production. But Clarissa, the operations manager at Sémeuo, wants to identify the defects that have the most impact on the whole production process. In this case, which of the following quality control (QC) tools should Clarissa use?
A) A flowchart
B) A histogram
C) A cause-and-effect diagram
D) A Pareto diagram
Q2) Alex, the manager at Rues and West Inc., wants to know the sequence of the production process in the company to determine if any process can be combined or eliminated. In this case, a _____ will suit Alex's requirement.
A) run chart
B) flow chart
C) checksheet
D) histogram
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Chapter 16: Quality Control and SPC
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Sample Questions
Q1) A bottling machine fills water bottles with an average of 12.000 ounces of water. The standard deviation is 0.002 ounces. If the design specification for the fill weight of the bottles is 12.000 ounces plus or minus 0.015 ounces, calculate the process capability index of the machine.
A) Less than or equal to 1
B) More than 1 but less than or equal to 2
C) More than 2 but less than or equal to 3
D) More than 4
Q2) The lower and upper specification limits for a mustard filling machine are 10.50 and 12.00 ounces, respectively. The standard deviation is 0.05. The process capability index of the machine will be:
A) less than or equal to 3.
B) more than 3 but less than or equal to 5.
C) more than 4 but less than or equal to 5.
D) more than 5.
Q3) The 1:10:100 Rule states that if a defect is first detected during the production process, it might cost $1 to fix.
A)True
B)False
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Page 18
Chapter 17: Lean Operating Systems
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Sample Questions
Q1) Which of the following is true of a push manufacturing system
A) It leads to high work-in-process inventories and high levels of indirect labor and overhead.
B) In this system, just enough new parts are procured to replace those withdrawn.
C) In this system, finished goods are made to coincide with the actual rate of demand.
D) It leads to minimal inventories and maximum responsiveness.
Q2) _____ is one in which employees at a given operation go to the source of required parts, such as machining or subassembly, and withdraw the units as they need them.
A) A classic base-stock system
B) A push system
C) A materials requirement planning system
D) A pull system
Q3) Which of the following is an example of waste in organizations
A) Short order-cycle time
B) Routing a job
C) Planned product obsolescence
D) High product variety
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Chapter 18: Project Management
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Sample Questions
Q1) In the project management life cycle, the__________involves collecting and assessing status reports, managing changes to baselines, and responding to circumstances that can negatively impact the project participants.
A) closing stage
B) planning stage
C) organizing stage
D) controlling stage
Q2) In the context of project management,__________a project involves releasing and reassigning people.
A) closing
B) organizing
C) defining
D) planning
Q3) The only way the project completion time can be reduced is by crashing activities on the critical path.
A)True
B)False
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Page 20