Supply Chain Management
Exam Materials
Course Introduction
Supply Chain Management explores the planning, design, execution, control, and monitoring of supply chain activities with the objective of creating value, building a competitive infrastructure, and leveraging global logistics. The course covers the integration of key business processes from end users through suppliers, focusing on the optimization of flows of materials, information, and finances. Students will learn about procurement, inventory management, transportation, distribution, risk management, sustainability concerns, and the strategic role of supply chains in global business environments. Through case studies and real-world examples, the course prepares students to address the challenges and opportunities in managing supply networks across different industries.
Recommended Textbook
Project Management The Managerial Process 6th Edition by Erik Larson
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18 Chapters
1564 Verified Questions
1564 Flashcards
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Chapter 1: Modern Project Management
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Sample Questions
Q1) The advent of many small projects has created the need for an organization that can support __________ management.
Answer: multiproject
Explanation: This climate has created a multiproject environment and a plethora of new problems.Sharing and prioritizing resources across a portfolio of projects is a major challenge for senior management.
Q2) Which of the following activities is the best example of a project?
A) Processing insurance claims
B) Producing automobiles
C) Writing a policy manual
D) Monitoring product quality
E) Overseeing customer requests
Answer: C
Q3) Smaller projects in larger organizations tend not to need project management skills.
A)True
B)False
Answer: False
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Chapter 2: Organization Strategy and Project Selection
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87 Flashcards
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Sample Questions
Q1) Multiweighted scoring models include only quantitative criteria,not qualitative.
A)True
B)False
Answer: False
Q2) "Politics and project management should not mix." Agree or disagree and support your position.
Answer: Answer will vary
Q3) Projects are usually classified into all but one of the following categories.Which one is NOT one of the typical classifications?
A) Compliance and emergency
B) Operational
C) Strategic
D) Political necessity
E) All of these are typical classifications
Answer: D
Q4) What is a SWOT analysis and how does it relate to the Strategic Management Process?
Answer: Answer will vary
Q5) Why do project managers need to understand strategy?
Answer: Answer will vary
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Chapter 3: Organization: Structure and Culture
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90 Flashcards
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Sample Questions
Q1) Which of the following cultural characteristics relates to the degree to which management focuses on outcomes rather than on techniques and processes used to achieve those outcomes?
A) Risk tolerance
B) Reward criteria
C) Conflict tolerance
D) Means versus end orientation
E) Open-systems focus
Answer: D
Q2) At the project level,which of the following is a factor that should influence the choice of project management structure?
A) The size of the project
B) The novelty of the project
C) Budget and time constraints
D) The strategic importance of the project
E) All of these are factors that should influence the choice of project management structure
Answer: E
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Page 5
Chapter 4: Defining the Project
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Sample Questions
Q1) During the course of a project,project priorities may change impacting the project priority matrix.Give an example.
Q2) The gradual expansion of project requirements,specifications and priorities during the execution of project is known as ____________.
Q3) The integration of the lowest level of the WBS with the organizational units responsible for performing the work is known as
A) Responsibility matrix.
B) Organization breakdown structure.
C) Work breakdown structure.
D) Priority matrix.
E) Process breakdown structure.
Q4) There are 5 steps involved when defining a project;which of the following is the last?
A) Code the WBS for tracking
B) Assign the cost account to a manager
C) Assign the work package to a manager
D) Develop the responsibility matrix
E) All of these are included in the final step
Q5) In project management terms,what is meant by "managing the trade-offs"?
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Chapter 5: Estimating Project Times and Costs
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Sample Questions
Q1) When work package estimates are made by individuals most knowledgeable about the work being performed and these estimates are then "rolled up" to find estimated costs for major deliverables and the project itself,____________ estimating is being used.
Q2) The approach to estimating project time and cost that begins with an overall estimate for the project and then refines estimates for various stages of the project as it is implemented is known as ____________.
Q3) The preferred method for situations involving strategic decision making,projects with a high degree of uncertainty,and projects with an unstable scope is the ___________ approach to estimating project time and costs.
Q4) If time and costs are important to a project the top-down approach to estimating time and costs for the project is the best choice. A)True B)False
Q5) The bottom-up method of estimating where work package time and costs for past projects are used as a starting point for a new project and adjustments are made based on differences in the new project is known as the ___________ method.
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Page 7
Chapter 6: Developing a Project Plan
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Sample Questions
Q1) When an activity with a long duration is broken into smaller segments so that the following activities can begin sooner it is called __________.
Q2) Which of the following does NOT help describe a project network?
A) A graphic display of the flow and sequence of work through the project
B) Provides the basis for scheduling labor and equipment
C) Gives the times when activities can start and finish and when they can be delayed
D) Highlights major deliverables and identifies their completion dates
E) Identifies critical activities
Q3) Arrows on an activity-on-node (AON)project network represent
A) An activity.
B) Project flow.
C) Dependency.
D) Project flow and dependency.
E) An activity and dependency.
Q4) How does the WBS differ from the project network? How are WBS and project networks linked?
Q5) The ________ calculates the earliest times that activities can start or finish.
Q6) A(n)________ activity has more than one successor activity.
Q7) The longest path through a project network is called the _________.
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Chapter 7: Managing Risk
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Sample Questions
Q1) The cost impact of a risk event occurring as a project proceeds through its life cycle tends to
A) Slowly rise.
B) Drop sharply and then level out.
C) Rise sharply and then level out.
D) Remain about the same.
E) Slowly drop.
Q2) Which of the following is identified to cover major unforeseen risks and,hence,are applied to the total project?
A) Project reserves
B) Management reserves
C) Time buffers
D) Activity reserves
E) Budget reserves
Q3) When considering risk response development,changing the plan to eliminate the risk or condition is known as ____________ the risk.
Q4) Identify and briefly describe the four ways to respond to identified risks.
Q5) What is a "trigger" and why is it important when planning contingencies?
Q6) Identify and briefly describe the four steps in the risk management process.
Page 9
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Chapter 8: Scheduling Resources and Costs
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Sample Questions
Q1) When classifying projects,________ constrained means that project duration is fixed and resources are flexible.
Q2) In a resource-constrained project,the completion date is most likely to change.
A)True
B)False
Q3) Since resource leveling or smoothing delays noncritical activities,a common result is an increase in network ___________.
Q4) Susan is to conduct environmental testing but the chamber cannot hold all the equipment that she wants to test.This is an example of a constraint that could impact the sequence and timing of activities in a project network.What type of constraint is it?
A) Physical
B) Technical
C) Resource
D) Scheduling
E) Time
Q5) What is the difference in project goals when using resource leveling on time-constrained projects and using it on resource-constrained projects?
Q6) List and briefly describe the disadvantages of resource leveling or smoothing.
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Chapter 9: Reducing Project Duration
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Sample Questions
Q1) When reducing project duration,the crash cost per unit has to be calculated and the maximum units each activity can be reduced must be known.After this,the critical path must be identified.What is the next step?
A) Find the activity with the lowest crash cost
B) Calculate the optimum cost-time point
C) Calculate the crash point
D) Calculate indirect cost per time unit
E) Find the activity with the steepest cost slope
Q2) If indirect costs are a significant percentage of total project costs,reductions in project time can represent very real savings.
A)True
B)False
Q3) When reducing project duration,the duration for a project that is optimal is at the point where
A) Direct costs are the lowest.
B) Indirect costs are the lowest.
C) Direct costs equal indirect costs.
D) Total project costs are the lowest.
E) The project changes from time-constrained to resource-constrained.
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Page 11
Chapter 10: Leadership: Being an Effective Project Manager
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Sample Questions
Q1) Which of the following is NOT one of the aspects of leading by example?
A) Priorities
B) Ethics
C) Urgency
D) Cooperation
E) Power
Q2) Project success or failure often is reliant upon the contributions of all of the following groups of stakeholders EXCEPT
A) Customers.
B) Suppliers.
C) Contractors.
D) Competitors.
E) Top management.
Q3) Identify and briefly describe four of the eight traits associated with being a successful project manager.
Q4) Management is about coping with complexity;________ is about coping with change.
Q5) ________ naturally compete with each other for resources and support from top management.
Q6) Identify two ways a project manager can manage "upward relationships."
12
Q7) A popular metaphor for the role of a project manager is that of ________.
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Chapter 11: Managing Project Teams
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Sample Questions
Q1) The text states that when managers are recruiting project team members,they should be wary of people who know too much about a specific technology.Why is this? Do you agree or disagree? Explain your answer.
Q2) During the delivery phase of a project's life cycle,the most significant source of conflict is
A) Schedules.
B) Priorities.
C) Technical.
D) Procedures.
E) Costs.
Q3) When recruiting project team members,which of the following factors is NOT something a project manager might consider?
A) The political connections the potential team member may have
B) Their problem-solving ability
C) Their ambition,initiative,and energy
D) Their skillset as it compares to the project manager
E) Their availability
Q4) What is a virtual project team and what are two challenges in managing such a team?
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Chapter 12: Outsourcing: Managing Interorganizational Relations
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Sample Questions
Q1) Since different participants do not share the same values,priorities,and culture,projects are more prone to interpersonal ___________ when outsourcing.
Q2) In the traditional method of managing projects,total company involvement requires commitment from CEO to team members.
A)True
B)False
Q3) Identify and briefly describe three of the four advantages to outsourcing project work.
Q4) The best defense against unreasonable,win/lose negotiators is having what Fisher and Ury call a strong BATNA.
A)True
B)False
Q5) Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.
Q6) It is a good idea to add a penalty clause to an outsourcing agreement to ensure that work is completed on time.
A)True
B)False
Page 14
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Chapter 13: Progress and Performance Measurement and Evaluation
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Sample Questions
Q1) The ________ variance is the difference between the earned value and the actual costs for the work completed to date.
Q2) The first step in creating a project control system for measuring and evaluating project performance is to set a ________.
Q3) Two project complete indexes are used,depending on your judgment of which one is most representative of your project.Identify both indexes and explain when it is most appropriate to use each.
Q4) Deciding what data to collect,actually collecting the data and analyzing it,and reporting this data are all parts of structuring a project monitoring information system. A)True B)False
Q5) Conditions or scope can change,which,in turn,will require a change to the __________ plan to recognize the new information.
Q6) Because of their easy-to-understand visual format,________ charts are the most favored,used,and understandable tool used to report project schedule status.
Q7) A negative CV indicates the project is ________ budget.
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Q8) Given that the AC = 300,PV = 400 and EV = 500,this project is _________ budget.
Chapter 14: Project Closure
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Sample Questions
Q1) An analysis carried out during and shortly after the project life cycle that attempts to capture positive and negative learning is represented in which of the following?
A) Scenario analysis
B) Variance analyses
C) Lessons learned
D) Performance evaluation
E) Strategic objectives
Q2) The ________ feedback approach gathers anonymous feedback solicited from others that is compared with the individual's self-evaluations.
Q3) Identify the five common parts to the final project report.Which is considered the most valuable and why?
Q4) The most common circumstance for project closure is simply a completed project such as building a new facility or creating a customized information system.
A)True
B)False
Q5) When a project is completed early with some parts of the project eliminated this is known as _________ project closure.
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Page 16
Chapter 15: International Projects
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Sample Questions
Q1) What is a guideline/caution when working with the French on projects?
Q2) Because English is the international language for business,project managers can usually be just as successful without any training in the host country's language.
A)True
B)False
Q3) In Chinese culture,the personal connections with appropriate authorities or individuals is termed
A) Feng shui.
B) Bribery.
C) Guanxi.
D) Quid pro quo.
E) Nepotism.
Q4) When interacting with ___________ businesspeople,pay close attention to your own professional appearance and make an effort to appear cultured and sophisticated.
Q5) Project managers frequently rely on _________,often natives who are foreign educated,to bridge the gap between cultures.
Q6) What is a guideline/caution when working with the Chinese on projects?
Q7) What is a guideline/caution when working with Saudi Arabians on projects?
Page 17
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Chapter 16: Oversight
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Sample Questions
Q1) A weighted scoring model would be an appropriate tool to use during the proposal phase of a phase gate review.
A)True
B)False
Q2) During the ___________ phase of the phase-gated process questions such as "Were project scope objectives met?" and "Were project cost and schedule met?" are addressed.
Q3) Reviewing lessons learned would be an oversight activity at the project level.
A)True
B)False
Q4) The intent of project oversight includes all of the following EXCEPT
A) Meet the needs of the organization through procedures.
B) Support the project manager.
C) Meet the needs of the organization through continuous improvement.
D) Meet the needs of the organization through improving everyday business activities.
E) Meet the needs of the organization through accountability.
Q5) What is portfolio project management?
Q6) What is the balanced scorecard model and how is it different from project selection models?
18
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Chapter 17: An Introduction to Agile Project Management
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Sample Questions
Q1) Owners have the option to change features and priorities at the end of each sprint if desired.However,no changes should be made once a sprint has started.
A)True
B)False
Q2) When considering traditional versus agile project management,all of the following are part of the traditional project management model EXCEPT
A) Fixed scope.
B) Deliverables.
C) Continuous design.
D) Low uncertainty.
E) Conventional project teams.
Q3) In agile project management,projects evolve rather than are executed.
A)True
B)False
Q4) Identify and describe two limits or concerns associated with agile project management.
Q5) Agile methods appear to work best on __________ projects that require only five to nine dedicated team members to complete the work.
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Chapter 18: Project Management Career Paths
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Sample Questions
Q1) One aspect of project management that is unique is the ____________ nature of assignments.
Q2) One aspect of project management that is unique is the temporary nature of assignments.
A)True
B)False
Q3) The following are benefits of joining the Project Management Institute EXCEPT
A) Subscription to PMI publications.
B) Invitations to PMI sponsored workshops and national forums.
C) Membership in one of more than 300 local chapters across North America.
D) Offers project management certification through formal examination.
E) All of these are benefits of joining the Project Management Institute.
Q4) Pursuing a career in project management does not necessarily mean you will ever have the title of project manager.
A)True B)False
Q5) There are many jobs in which project management is not a title,but a job
Q6) What are two ways to gain visibility as a skilled project manager?
Q7) How can a mentor advance someone's career in project management?
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