Supply Chain Management
Chapter Exam Questions
Course Introduction
Supply Chain Management explores the strategies and processes involved in the effective planning, operation, and control of the supply chain, from raw material sourcing to the delivery of finished products to end consumers. The course covers key topics such as inventory management, logistics, procurement, supplier relationships, demand forecasting, and the integration of information technology in supply chains. Students examine real-world case studies to understand the complexities and dynamics of global supply networks, focusing on how to optimize efficiency, reduce costs, and deliver value in a competitive environment. The course also addresses current trends and challenges, including sustainability, risk management, and the impact of digitalization on supply chain operations.
Recommended Textbook
Operations and Supply Chain Management for MBAs 6th Edition by Jack R. Meredith
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10 Chapters
435 Verified Questions
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Page 2
Chapter 1: Operations and Supply Chain Strategy for Competitiveness
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Sample Questions
Q1) Describe the differences between passive and active RFID tags.
Answer: Active RFID tags contain a power source such as a battery and use this power source to periodically transmit a signal that provides identification information.
Q2) What generally causes disruptions to the supply chain?
Answer: Disruptions to the supply chain are generally either the result of nature (natural disasters such as earthquakes,blizzards,floods,hurricanes)or human behavior (terrorist strikes,glitches in technology,workers going on strike).
Q3) Bartmess and Cerny (1996)identify three elements of a core capability that hinders imitation;which of the following is NOT one of these elements?
A)It is complex and requires organizational learning over a period of time
B)It is based on multiple functional areas,both internal and external to the organization
C)It is a result of how the functions interact
D)It is based on the skills/knowledge within the functions themselves
Answer: D
Q4) What type of activities make up supply chain management?
Answer: Purchasing or procurement,shipping,and distribution.
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Page 3
Chapter 2: Executing Strategy: Project Management
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Sample Questions
Q1) Which of the following project categories typically seeks the development of a new generation of outputs?
A)Derivative projects
B)Breakthrough projects
C)Platform projects
D)R&D projects
E)Construction Projects
Answer: B
Q2) Why is a project portfolio a better approach to a project than the ROI approach?
Answer: Because a project portfolio is more diversified and looks at more aspects than just the projects rate of return (ROI).Projects that use a portfolio are more successful,cover a broader range of concerns,and are completed in a more timely manner and come in on budget.Projects too concerned with ROI end up with more incomplete projects that need to be either completed after the due date,or become an ongoing problem.
Q3) The amount of _____ _____ needed to protect a particular path in a project is less than the sum of the _____ _____ required to protect the individual activities making up the path.
Answer: safety time,safety times
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Page 4
Chapter 3: Process Planning
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Sample Questions
Q1) As the costs of fixed equipment investments rise with the volume produced,companies move from project to job,flow,and then cell transformation systems.
A)True
B)False
Answer: False
Q2) In the Service Matrix,to which quadrant does recreation belong?
A)Service shop
B)Professional service
C)Mass service
D)Service factory
E)Project shop
Answer: D
Q3) In cellular production the cellular form allows for a level of customization usually found in job shops.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Capacity and Scheduling
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Sample Questions
Q1) In planning the long-term capacity of an operation,one should take into account:
A)Bottlenecks
B)Economies of scale
C)Economies of scope
D)Only B and C
Q2) In a plant where production is mostly machine automated,can managers expect more efficient production as a result of a learning curve? Why or why not?
Q3) Why would a company want to reduce their capacity? Give an example of how they reduce capacity?
Q4) Which of the following is/are (a)technique(s)used for increasing short-run capacity
A)Increase resources
B)Improve resource use
C)Modify the demand
D)All of the above
Q5) The time a customer is willing to wait is often dictated by the service provided.What is an example of an industry that realizes this and what measures have been taken to decrease wait time? Defend your answer.
Q6) Why is there a limit to the benefits of economics of scale?
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Chapter 5: Supply Chain Planning and Analytics
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Sample Questions
Q1) What is the trend component of a time series?
Q2) Typically,organizations evolve through a number of stages as they gain experience with analytics and become more sophisticated in applying it toward the goal of developing a world class supply chain.Which of the following is not one of those stages?
A)Depend on suppliers for their data
B)Summarize and report data to decision makers
C)Develop the capability to analyze real-time data
D)Seek to predict what will happen in the future
E)All of the above are stages
Q3) Simple linear regression has how many independent variables?
A)Zero
B)One
C)Two
D)More than two
E)Different models have different numbers
Q4) Discuss the two difficulties commonly found with Time series and how to correct it.
Q5) Describe the relationship between alpha and the variability of demand when forecasting using exponential smoothing.
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Chapter 6: Supply Chain Management
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Sample Questions
Q1) What is the least expensive transportation mode?
A)Air
B)Trucking
C)Railroads
D)Water
Q2) Some benefits of electronic data interchange include less redundancy,improved customer service,and better order tracing.
A)True
B)False
Q3) What term describes the execution of business transactions in a paperless environment,primarily through the Internet?
A)E-business
B)Electronic data interchange
C)Electronic commerce
D)Bar coding
Q4) There are many purposes for holding inventory,but,in general,inventories have five basic functions.What are they?
Q5) Inventories are usually classified into four forms.What are they?
Q6) What is logistics?
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Chapter 7: the Economic Order Quantity Model
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Sample Questions
Q1) At the economic order quantity,what is the relationship between annual holding cost and annual order cost?
A)Annual holding cost is less than annual order cost
B)Annual holding cost equals annual order cost
C)Annual holding cost is greater than annual order cost
D)There is no relationship
E)It depends on annual demand
Q2) At the optimal order quantity,total annual holding cost will equal total annual order cost.
A)True
B)False
Q3) Which of the following is not an assumption of the basic EOQ model?
A)Rate of demand is constant
B)Shortages are not allowed
C)Delivery is gradual
D)Lead times are known with certainty
E)Purchase price,ordering cost,and per unit holding cost are independent of quantity ordered
F)Items are ordered independently of each other
Q4) To what type of inventory does the EOQ model apply?
9
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Chapter 8: Monitoring and Controlling the Processes
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Sample Questions
Q1) The balanced scorecard approach relies not only on financial performance measures,but includes customers,internal business processes,and organizational learning and growth.
A)True
B)False
Q2) In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic.
A)True
B)False
Q3) Among the best-known companies that use customer satisfaction surveys to evaluate service quality in various industries is:
A)J)D.Power and Associates
B)McDonald's
C)American Express
D)Alaska Airlines
E)None of the above
Q4) What are the types of inspection in quality control?
Q5) Describe FMEA and why it is important to process control.
Q6) What perspectives does the strategy map address?
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Chapter 9: Process Improvement: Six Sigma
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Sample Questions
Q1) Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?
Q2) Choose a common problem from the measure phase.
A)Calculation of a baseline to evaluate benefits of potential improvements
B)The process mean can shift as much as 1.5 standard deviations
C)Performance metrics based on the availability of data
D)About 3.4 defects per million opportunities (DPMO)may occur easily in complex operations
Q3) What is the most widely used technique used in business and what is its importance in Six Sigma?
Q4) Which of the following is not a part of a house of quality display?
A)Importance ratings
B)Target values
C)Importance weights
D)Interrelationships between how's and when's
Q5) Briefly describe the four guidelines of brainstorming.
Q6) What is the quality function deployment?
Q7) Why may measuring defects per unit (DPU)not be the best way to compare two processes?
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Chapter 10: Process Improvement: Lean
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Sample Questions
Q1) A patient diagnosis is an example of what type of activity?
A)Value-added
B)Non-value-added but necessary
C)Non-value-added and not necessary
D)Necessary and value-neutral
Q2) Japanese production approaches such as JIT could not be applied in the United States because companies do not show much respect and loyalty to their employees.
A)True
B)False
Q3) Provide an example of how a bottleneck in a manufacturing plant can affect the output of the entire system.
Q4) Describe the Japanese culture that lead to the development of lean.
Q5) Lean enterprises rely on the push system,whereby company supply drives the production process.
A)True
B)False
Q6) Briefly describe the ten guidelines of the theory of constraints.
Q7) What is the goal of poka yoke?
Q8) Describe the lean layout.
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