Supply Chain Analytics
Textbook Exam Questions
Course Introduction
Supply Chain Analytics focuses on applying data-driven techniques to optimize and improve supply chain operations. This course covers fundamental concepts of supply chain management, statistical modeling, forecasting, and the use of analytical tools to enhance decision-making in sourcing, production, distribution, and logistics. Students will learn how to analyze large datasets, build predictive models, and use visualization techniques to identify inefficiencies, minimize costs, and maximize overall value within the supply chain. Through real-world case studies and hands-on projects, the course emphasizes practical skills in descriptive, predictive, and prescriptive analytics tailored to modern supply chain challenges.
Recommended Textbook
Principles of Supply Chain Management A Balanced Approach 4th Edition by Joel D. Wisner
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14 Chapters
822 Verified Questions
822 Flashcards
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Chapter 1: Introduction to Supply Chain Management
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148 Flashcards
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Sample Questions
Q1) Which of the following is strategy usually employed by lean organizations in an effort to ensure continued quality compliance among suppliers and with internal production facilities?
A)MRP II
B)Six Sigma
C)3PL
D)CAPS
Answer: B
Q2) Within the downstream portion of a supply chain,_____ are responsible for the actual movement of materials between locations.
A)buyers
B)trucking firms
C)logistics managers
D)accountants
E)purchasing managers
Answer: C
Q3) The Department of Transportation was created by the 1920 Transportation Act.
A)True
B)False
Answer: False
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Chapter 2: Purchasing Management
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Sample Questions
Q1) The Total Cost of Ownership Concept does NOT include quantitative factors.
A)True
B)False
Answer: False
Q2) Industrial supply chain member buyers purchase their merchandise in volume to take advantage of quantity discounts,transportation economy,and storage efficiency,and then they create value through services like consolidating merchandise or break bulking.
A)True
B)False Answer: False
Q3) When a material is not available in the warehouse and there is no current supplier for the item,the buyer must identify a pool of suppliers and issue a:
A)Request for Quotation
B)Purchase Order
C)Contract for Sale
D)Sales Order
Answer: A
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Chapter 3: Creating and Managing Supplier Relationship
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Sample Questions
Q1) Interpersonal relationships are not necessarily relevant to supplier relationships.
A)True
B)False
Answer: False
Q2) In a weighted-criteria evaluation system the weights of all the performance dimensions must add up to total more than 1.00 and less than 100.
A)True
B)False
Answer: False
Q3) Which of the following is NOT important in developing a successful strategic alliance?
A)Developing performance metrics
B)Developing efficient processes that will remain unchanged for the duration of the partnership
C)Investigating the capabilities and core competencies of the supplier
D)Open lines of communication that both promote sharing and secure confidentiality
Answer: B
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Chapter 4: Ethical and Sustainable Sourcing
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Sample Questions
Q1) As relationships with suppliers become more trusted,reliable,and long-term in nature,early supplier involvement has become a popular strategy among firms.Explain THREE benefits gained from using this strategy.
Q2) Functional products are characterized by low profit margins,relatively stable demands,and high levels of competition.
A)True
B)False
Q3) Creating strategic supplier alliances benefits firms by increasing the performance and value of suppliers as well as increasing brand awareness.
A)True
B)False
Q4) The influence of corporate sourcing decisions interacts with internal design,production,finance,marketing,and accounting.
A)True
B)False
Q5) Describe THREE important steps in organizing and managing a successful strategic alliance program.
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Chapter 5: Demand Forecasting
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Sample Questions
Q1) Based on the information in Data Set E2,what is the mean squared error (accurate to 2 decimals)?
A)7.00
B)1.40
C)1.00
D)0.80
Q2) Which one of the following is not a type of qualitative forecasting?
A)Sales force composite
B)Consumer survey
C)Jury of executive opinion
D)Naïve method
Q3) Using Data Set E1,what would be the forecast for period 6 using the exponential smoothing method? Assume the forecast for period 5 is 14000.Use a smoothing constant of ? = 0.4 (Choose the closest answer.)
A)14575
B)26100
C)16600
D)19700
Q4) List and describe two types of qualitative forecasting methods.
Q5) Explain the key challenges of CPFR implementation.
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Chapter 6: Resource Planning Systems
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Sample Questions
Q1) What is ERP? Why was it developed?
Q2) Which of the following basic production strategies used for addressing the aggregate planning problem would work best with make-to-order manufacturing firms?
A)Capacity Production Strategy
B)Chase Production Strategy
C)Level Production Strategy
D)Backlog Production Strategy
Q3) When a single company that is implementing an ERP system chooses to use one company to provide an operations module,another to provide the sales and marketing application,and yet another company to provide the finance and accounting module,that single company has chosen to utilize the best-of-breed solution.
A)True
B)False
Q4) Which of the following is a Long Range Materials Plan:
A)Aggregate Production Plan
B)Master Capacity Plan
C)Materials Requirements Plan
D)Capacity Requirements Plan
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8
Chapter 7: Inventory Management
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Sample Questions
Q1) When demand and delivery lead time are known and constant,reorder point is the
A)demand during lead time
B)safety stock
C)sum of demand during lead time and safety stock
D)economic order quantity
E)average inventory
Q2) The four broad categories of inventory are raw materials,work-in-process,subassemblies,and finished goods.
A)True
B)False
Q3) When demand and delivery lead time are known and constant,and demand is eight per day,and purchase lead time is four days,the reorder point is:
A)3.
B)8.
C)32.
D)35.
E)56.
Q4) List four assumptions of the EOQ model.
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Chapter 8: Process Management - Lean and Six Sigma in the Supply Chain
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Sample Questions
Q1) Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support.What are these cooperative coalitions called?
A)Jidoka Networks
B)Keiretsu Networks
C)Kanban Networks
D)Kaizen Networks
Q2) When designing a manufacturing or service process,or even during the reengineering of such a process,a Pareto chart would be an essential tool for evaluating the process in terms of its action elements,waiting periods,and process flow.
A)True
B)False
Q3) Which of the following is an example of how lean programs can help to protect the environment?:
A)Parts made from recycled material
B)Using rubber from used tires in auto parts
C)Batch size reduction to reduce plastics
D)All of these
Q4) Briefly explain THREE of the statistical tools of Six Sigma.
Page 10
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Chapter 9: Domestic Usand Global Logistics
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Sample Questions
Q1) Which of the following was NOT mentioned in the textbook as being one of the more popular logistics management software applications?
A)Transportation management systems
B)Freight management systems
C)Warehouse management systems
D)Returns management systems
Q2) Efficient supply chain management distribution requires that modern warehouses concentrate their efforts on a wide array of warehousing and distribution functions like storing purchases,work in progress inventories,and finished goods inventories,receiving shipments,breaking down shipments,repackaging,and the distribution of components.
A)True
B)False
Q3) Which of the following is NOT a characteristic of cost-of-service pricing?
A)Prices are established based on fixed and variable costs of transportation
B)Prices vary based on volume and distance
C)Prices tend to rise as shipping distance increases
D)Carriers price their services at the highest levels the markets will bear
Q4) a.Explain Warehouse Management Software (WMS).b.Discuss the benefits of WMS.
Q5) List and explain three capabilities of lean warehousing.
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Chapter 10: Customer Relationship Management
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Sample Questions
Q1) The textbook describes a perfect order as one in which all of seven of the rules in the "Seven Rs Rule" are satisfied.List of five of the seven R's.
Q2) Define THREE of the goals of the common CRM program.How does CRM software attempt to achieve each of these goals?
Q3) The element of a CRM program involved with the use of data-mining software and customer behavior analytics is:
A)Segmenting customers
B)Predicting customer behaviors
C)Customer value determination
D)Customer preference determination
Q4) A practical independent measure firms can take to improve information security is:
A)Eliminate employee internet use at work
B)Do not collect information about their customers
C)Continuously monitor employee desktop applications, e-mails and phone calls
D)None of these
Q5) Data Security in CRM is a new trend.Briefly describe the issue and discuss why it is something important to monitor.
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Page 12
Chapter 11: Global Location Decisions
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Sample Questions
Q1) Which of the following strategic foreign facilities is set-up primarily produce products at a low cost with minimal technical and managerial resources? The items produced at these factories are often exported to countries where costs to produce similar items would be higher.
A)Offshore factory
B)Server factory
C)Source factory
D)Outpost factory
Q2) Suppose a company in the United States was trying to decide whether to locate their manufacturing facility in the United States or in Southeast Asia.Consider the following information in answering the question below:·Presently,this US company,which makes only one type of finish good,sells 40% of their product in the United States,10% of the product in Mexico,15% of their product in Canada,and 35% of their product to the rest of the world.·The product this company produces is presently tariffed heavily when imported into the United States.·The product consists of about 150 components of which 75 components are imported from Southeast Asia,40 components are imported from Mexico,and 35 components come from US suppliers.List four reasons why it would be favorable to locate the new manufacturing facility in the United States rather than in Southeast Asia.
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Page 13
Chapter 12: Service Response Logistics
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Sample Questions
Q1) A very popular fast food restaurant is presently staffed with three cash register attendants that are taking orders.Upon entering the restaurant,customers must choose from three separate lines,each of which leads to one of the three registers.Immediately upon placing their order with the register attendant,customers are given their food and drinks by the register attendant.To analyze this situation you would use the queuing model for an infinite demand source,multiple servers,and multiple channels.
A)True
B)False
Q2) Countries that shift from a manufacturing-oriented economy to a service-oriented economy sometimes see their productivity growth decline over time.This phenomenon is called:
A)Service Shrink
B)Deming's Decline
C)State Utility
D)Baumol's Disease
Q3) As a manager of a queuing system,list five important system details you would like to know about in order to manage the system effectively?
Q4) Discuss four important issues involved in managing a global service.
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Page 14
Chapter 13: Supply Chain Process Integration
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Sample Questions
Q1) Which of the following would be considered a Supply Chain Risk Management activity?
A)Increasing safety stock
B)Diversify the supply base
C)Utilize a supply chain IT system
D)All of these
Q2) List and describe FIVE of the eight key supply chain business processes.
Q3) An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.
A)True
B)False
Q4) Price fluctuations that are the result of special product promotions,quantity discounts,and other special pricing discounts by suppliers result in:
A)Shortage Gaming
B)Quantity Batching
C)Buy-Back Gaming
D)Forward Buying
Q5) List FIVE of the eight supply chain business processes.
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Chapter 14: Performance Measurement Along the Supply Chain
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Sample Questions
Q1) Companies typically like to design scorecards that fit their business and industry.As a result there are now software applications that can help companies design scorecards that fit their individual needs.These web-based balanced scorecard applications are often referred to as:
A)E-Cards
B)Executive Barometers
C)Performance dashboards
D)SCOR Boards
Q2) According to the textbook,which of the following zoos audited their waste recycling performance?
A)San Diego Zoo
B)Lincoln Park Zoo
C)Phoenix Zoo
D)Bronx Zoo
Q3) Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.
A)True
B)False
Page 16
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