Supply Chain Analytics
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Course Introduction
Supply Chain Analytics focuses on the application of analytical tools and methodologies to improve decision-making across supply chain activities, including procurement, production, distribution, and logistics. The course equips students with skills in data analysis, modeling, and optimization techniques to identify inefficiencies, forecast demand, manage inventory, and enhance overall supply chain performance. Through real-world case studies and hands-on exercises, students learn to leverage data-driven insights to solve complex supply chain challenges, ultimately creating value and competitive advantage for organizations.
Recommended Textbook
Managing Supply Chain and Operations An Integrative Approach 1st Edition by S. Thomas Foster
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15 Chapters
1208 Verified Questions
1208 Flashcards
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Chapter 1: Introduction to Supply Chain and Operations Management
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) A proactive effort to enhance process performance is known as ________.
Answer: process improvement
Q2) ________ are experts in designing,managing,and improving processes that lead to customer satisfaction and delight.
Answer: SC&O managers
Q3) The act of executing and controlling the productive functions of a firm is known as
A)process design.
B)process management.
C)process control.
D)process improvement.
Answer: B
Q4) Information flows in a supply chain are always bidirectional.
A)True
B)False
Answer: True
Q5) ________ is cooperation between different firms to create value for customers. Answer: Supply chain management
Q6) The core activities any firm performs are known as ________.
Answer: value chain
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Chapter 2: Supply Chain and Operations Strategy
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80 Flashcards
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Sample Questions
Q1) Which process in the SCOR model includes activities related to procuring goods and services to meet planned and actual demand?
A)Plan
B)Source
C)Make
D)Deliver
Answer: B
Q2) Resources that are rare help a firm to sustain competitive advantage.
A)True
B)False
Answer: False
Q3) Supply chain adaptability is important to capturing the value of long-terms changes in the competitive market landscape.
A)True
B)False
Answer: True
Q4) In the context of firm and SC&O strategy,necessary attributes that allow a firm to enter into and compete in a market are called ________.
Answer: order qualifiers
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Chapter 3: Product and Process Design and Mapping
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Sample Questions
Q1) Process design is
A)the act of creating new products.
B)designing the structure of the supply chain.
C)the selection and implementation of methods for producing products.
D)transporting products from manufacturer to customer.
Answer: C
Q2) In which type of process are you likely to see,at most,only minor variations in the type of product or service being produced?
A)Assembly line
B)Job shop
C)Batch
D)Project
Answer: A
Q3) The process of allocating tasks to process workstations in an efficient manner is called
A)idle time analysis.
B)cycle time optimization.
C)kanban allocation.
D)line balancing.
Answer: D
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Chapter 4: Service Design
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Sample Questions
Q1) In a Process Chain Network (PCN)diagram,the highest degree of process control for the service provider is in the region of
A)independent processing.
B)surrogate interaction.
C)direct interaction.
D)none of the above.
Q2) The process of determining the productive capability needed in a service firm is called ________.
Q3) What is the Japanese term for failsafing?
A)Kaizen
B)Poka yoke
C)Kanban
D)Lean
Q4) Because of the element of simultaneity,service production usually can be inventoried.
A)True
B)False
Q5) The output of service operations are always only intangible products.
A)True
B)False
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Chapter 5: Customer Relationship Management
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Sample Questions
Q1) A feeling of affiliation a customer has with a firm is known as ________.
Q2) The process of integrating service offerings with manufactured products is known as ________.
Q3) ATM machines often require users to retrieve their ATM cards before they are given their cash withdrawals so as to prevent people from forgetting their cards.This is an example of using what tool to prevent service failures?
A)Kanban
B)Poka yoke
C)Kaizen
D)Jidoka
Q4) A grocery chain using a shoppers card to keep track of customer purchases and preferences is an example of
A)Complete Resource Management Systems.
B)Collaborative Resource Management Systems.
C)Customer Relationship Management System.
D)Collaborative Relationship Management Systems.
Q5) It is often mentioned that quality in service operations is different than in manufacturing operations.Explain why and how this creates unique challenges for the management of service operations.
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Chapter 6: Strategic Sourcing
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Sample Questions
Q1) With reference to the strategic sourcing framework,profit impact is A)the result of the sheer volume of spend for a particular item.
B)used to determine cost discounts targets for different suppliers.
C)a framework for making purchasing-related decisions.
D)used to make investment decisions in supplier assets.
Q2) Purchasing is the process of ________.
Q3) What is the new profit margin with a 15-percent reduction in the cost of goods and materials purchased,assuming sales and other costs remain unchanged?
A)10%
B)15%
C)20%
D)25%
Q4) The sourcing strategy for items in the critical quadrant would be to A)use reverse auctions.
B)decentralize purchasing.
C)narrow item specifications.
D)develop long-term partnerships with one or two key suppliers.
Q5) The terms procurement and purchasing are used interchangeably.
A)True
B)False
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Chapter 7: Supplier Management
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Sample Questions
Q1) Switching costs are usually high in collaborative supplier relationships.
A)True
B)False
Q2) Cross-functional teams are an integral part of the supplier development process.
A)True
B)False
Q3) The type of relationship in which the buyer and supplier remain independent,with little integration of business processes is known as a(n)________ relationship.
Q4) The type of relationship in which the buyer and supplier work together sharing information,knowledge and expertise integrating their business processes is known as a ________ relationship.
Q5) What are the scorecard points received by this supplier for the percentage PPM improvement in this quarter?
A)0
B)5
C)10
D)15
Q6) The first step in the supplier management process is to ________.
Q7) The first step in the supplier development process is to ________.
Page 9
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Chapter 8: Demand Management and Forecasting
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75 Flashcards
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Sample Questions
Q1) Which of the following forecasting approach is appropriate for new product launches?
A)Greenfield forecasting
B)String method
C)Time series forecasting
D)Linear regression
Q2) In forecasting,what is the Mean Absolute Percent Error (MAPE)?
A)It is the difference between the forecast and actual demand.
B)It is the average,absolute difference between the forecast and actual demand.
C)It is the absolute error as a percentage of demand.
D)It is the per-period average of cumulative error.
Q3) What is the seasonally adjusted forecast for Spring 2014?
A)780
B)850
C)625
D)687
Q4) Demand that is calculated from a parent item is called ________.
Q5) The average rate of change in a time series data is known as churn.
A)True
B)False
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Chapter 9: Inventory Management Fundamentals and Independent Demand
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Sample Questions
Q1) In ABC analysis,inventory items are classified by unit cost,with expensive items being classified as A items,and inexpensive items being classified as C items.
A)True
B)False
Q2) The periodic review inventory model requires a continuous monitoring of inventory levels.
A)True
B)False
Q3) Producing extra inventory during periods of low demand,which is then consumed during periods of high demand,is known as ________.
Q4) What is the Total Cost (TC)at the EOQ?
A)$3000
B)$7300
C)$9000
D)$12700
Q5) Production smoothing is balancing the cost of set-ups with inventory carrying costs. A)True
B)False
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Chapter 10: Sales and Operations Planning and Enterprise
Resource Planning
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Sample Questions
Q1) A printer has been rated by the manufacturer to print 40 pages per minute (ppm).However it is noticed that the printer has a 5% jamming rate,and also on average 20% of the time is lost on account of the operator loading the paper,aligning the print cartridge,etc.Thus,effectively the printer can print ________ pages per minute (ppm).
Q2) A step in a process that constraints the throughput of the process is known as ________.
Q3) The system that is used to manage the entire firm including the individual business functions like finance,production,human resources and accounting is called the master resource planning system.
A)True
B)False
Q4) A method for planning capacity on a daily basis is known as ________.
Q5) Creating a high-level overview of planning,which involves groups or families of products,is called ________.
Q6) Aggregate planning is intermediate-range capacity planning that typically covers a time horizon of one to three months.
A)True
B)False
Page 12
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Chapter 11: Logistics
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Sample Questions
Q1) A warehousing approach whereby large shipments come in and are broken down into smaller shipments to several locations is known as ________.
Q2) Taking small shipments and combining them into more economical larger shipments is known as ________.
Q3) A calculation for computing the safety stock inventory in warehouses,given the number of warehouses,is known as the ________.
Q4) ________ is usually the second largest cost,behind the cost of goods sold that a company will incur.
Q5) The mode of transportation which has the highest carbon footprint as measured by grams per metric ton/km is
A)trucks.
B)rail.
C)air.
D)maritime shipping.
Q6) A higher logistics cost as a percentage of GDP for a country makes that country more competitive globally.
A)True
B)False
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Chapter 12: Project Management
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Sample Questions
Q1) The shortest time for completing a project task is known as most likely completion time.
A)True
B)False
Q2) The act of leading and directing the people and other resources in a project is known as ________.
Q3) Key phases in a project time line are often referred to as milestones.
A)True
B)False
Q4) A task in a project which takes the longest to complete should be chosen for crashing.
A)True
B)False
Q5) It has been estimated that the mean time required to complete a project is 20 weeks and the variance of project completion time is 9 weeks.So there is a 50% chance that the project can be completed in
A)10 weeks
B)19 weeks
C)20 weeks
D)26 weeks
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Chapter 13: Supply Chain Quality Management
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Sample Questions
Q1) The extent to which products meet specifications is known as the "conformance" dimension of quality.
A)True
B)False
Q2) The quality management guidelines for performance improvement are known as ISO 9004.
A)True
B)False
Q3) The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is
A)W) Edwards Deming.
B)Joseph Juran.
C)Philip Crosby.
D)Kaoru Ishikawa.
Q4) Quality assessment based on customer opinion is known as the ________ dimension of quality.
Q5) Comparing cost structures,speed,quality levels,etc.is known as ________.
Q6) The basic quality tool used to plot time series data in order to identify data trends is known as ________.
Page 15
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Chapter 14: Statistical Process Control
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Sample Questions
Q1) On a control chart,one data point out above the control limit is considered normal behavior.
A)True
B)False
Q2) What is the value of the grand mean?
A)249.325
B)251.300
C)250.535
D)248.500
Q3) Aspects of the product that will result in either good or poor function of the product are known as ________.
Q4) The width of a distribution is called the ________.
Q5) A manufacturer of snow shovels sees a drop in the demand for snow shovels due to an unseasonally warm winter.This means that the demand experiences
A)random variation.
B)nonrandom variation.
C)seasonal variation.
D)no variation.
Q6) Samples which are ordered by time or sequence are called ________.
Page 16
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Chapter 15: Lean and Six Sigma Management and Leading Change
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Sample Questions
Q1) The letter "I" in the Six Sigma acronym DMAIC stands for Improve.
A)True
B)False
Q2) What are the seven wastes identified by Shigeo Shingo's in a process?
Q3) What is the Five S's approach? List and discuss the five S's.
Q4) What is andon?
Q5) Waste of excess capacity is one of the seven wastes identified by Shigeo Shingo in a process.
A)True
B)False
Q6) The Japanese term kaizen means ________.
Q7) When all levels of management and workers are actively involved in process management and in achieving lean practices,it is known as ________.
Q8) A senior manager who provides leadership in a Six Sigma project is known as a
Q9) What is a kanban?
Q10) Define Change Management.
Page 17
Q11) The creator of an approach to quality management that includes identifying a group of seven wastes is ________.
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Page 18