Supplier Relationship Management
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Course Introduction
Supplier Relationship Management explores the strategies, principles, and best practices involved in building and maintaining effective partnerships with suppliers to enhance organizational performance. The course examines the entire supplier lifecycle including selection, segmentation, evaluation, and development of supply partners. Emphasis is placed on communication, negotiation, collaboration, and conflict resolution skills, as well as risk management and the use of technology in supplier interactions. Students learn how aligning supplier capabilities with business objectives can drive value, foster innovation, and create a competitive advantage in todays dynamic supply chain environments.
Recommended Textbook
Purchasing and Supply Chain Management 7th Edition by van Weele
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15 Chapters
909 Verified Questions
909 Flashcards
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Chapter 1: The Role of Purchasing in the Value Chain
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Sample Questions
Q1) Which of the following is not an explanation of 'corporate social responsibility'?
A) Developing business solutions which do not harm the needs of future generations.
B) Focusing on profit maximisation regardless of its consequences.
C) Balancing the interests of customers, employees, the environment and its shareholders, i.e. serving the needs of 'people, planet, profit'.
D) Contributing to a better world, a better environment and better labour conditions.
Answer: B
Q2) Which of the following are activities of the purchasing function?
A) Selecting the best possible supplier
B) Recruiting staff
C) Distributing goods and services
D) Financial control
Answer: A
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3
Chapter 2: Industrial Buying Behavior: Decision-Making in Purchasing
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58 Flashcards
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Sample Questions
Q1) Which of the following best explains a 'Purchase order requisition'?
A) A document that is used by the buyer in which they agree to perform according to the order.
B) A description of internal customer requirements for goods and/or services needed to be obtained from suppliers.
C) A description of external customer requirements for goods and/or services needed to be obtained from suppliers, which will serve as the basis for the purchase order.
D) A description of internal customer requirements for goods and/or services needed to be obtained from suppliers, which will serve as the basis for the purchase order.
Answer: D
Q2) Which of the following is not a term equivalent to 'Principal'?
A) Customer.
B) Manager.
C) Buyer.
D) Client.
Answer: B
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4
Chapter 3: The Purchasing Management Process
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Sample Questions
Q1) Which of the following dimensions are quality costs?
A) The cost of wages and salaries.
B) The cost related to the timely recognition of errors.
C) The cost of cancelled orders.
D) The reputational costs.
Answer: B
Q2) Which of the following are likely to be a criterion for choosing the best supplier?
A) Location.
B) Size.
C) Reputation.
D) Profitability.
Answer: C
Q3) Which of the following are likely to be a criterion for choosing the best supplier? A) Location.
B) References.
C) Size of Premises.
D) Chief Executive.
Answer: B
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Chapter 4: Buying Business Services
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Sample Questions
Q1) At which of the following points can payment be made to a supplier?
A) When both parties agree about the quality and quantity of the goods delivered.
B) When the goods or services are delivered.
C) When the good or services are ordered.
D) 3 months after the goods or services are delivered.
Q2) Which of the following best explains the inputs that will be used by the service provider?
A) The supplier processes needed to produce the service.
B) The performance of the supplier.
C) The resources and capabilities of the supplier.
D) The economic value generated by the service.
Q3) What of the following may be a consequence of a lack of alignment between the purchasing department and other departments?
A) Competence problems and friction between the parties may occur.
B) Profits decline.
C) Budgets are reduced.
D) Suppliers go elsewhere.
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Chapter 5: Contract Management for Complex Projects
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Sample Questions
Q1) Which of the following best explains 'value chain perspective'?
A) Contracts are closed based on recognizing interests of key supply chain partners.
B) Contracts are open to any seller in the supply chain.
C) Contracts are closed based upon the client's key interests and requirements.
D) Contracts are based on interests of seller only.
Q2) Which of the following best explains 'conflict of interest'?
A) Buyer wants to pay as little as possible and seller charge as much as possible.
B) Buyer wants to pay as much as possible and the seller charge as little as possible.
C) Buyer wants the same things as the seller.
D) Seller wants the same things as the buyer.
Q3) Which of the following is an example of a large infrastructure project?
A) Refurbishing the toilets.
B) Bridge construction.
C) A roof repair.
D) Re-surfacing the car park.
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Chapter 6: Public Procurement
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Sample Questions
Q1) Which of the following best explains public procurement 'open procedure'?
A) Open to companies globally.
B) Every market party within the EU should be able to subscribe to a governmental tender.
C) Restricted to non-EU companies.
D) Open to public bodies only.
Q2) Which of the following disciplines is involved in public procurement?
A) Psychology.
B) Public administration.
C) Sociology.
D) Chemistry.
Q3) Which of the following best explains 'threshold values'?
A) An agreement to establish contractual payments.
B) Minimal contractual terms such as the quantities envisaged.
C) Minimum order quantities for public procurement.
D) Purchasing volumes beyond which public institutions are obliged to follow European legislation when making purchasing decisions.
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8
Chapter 7: Purchasing and Business Strategy
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Sample Questions
Q1) Which of the following should be considered when assessing a company's competitive position?
A) Human resource management.
B) Economic conditions.
C) New entrants.
D) Marketing.
Q2) Which of the following best describes Kraljic's (1983) approach to commodity strategies?
A) Purchasing managers develop differentiated strategies towards their supply markets.
B) Purchasing managers develop undifferentiated strategies towards their supply markets.
C) Purchasing managers do not need to develop strategies towards their supply markets.
D) Purchasing managers need to develop differentiated strategies towards their customers.
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9
Chapter 8: Outsourcing and Risk Management
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Sample Questions
Q1) Which of the following is a distinct phase of the outsourcing process?
A) The strategic phase.
B) The tactical phase.
C) The evaluation phase.
D) The withdrawal phase.
Q2) Which of the following is not an element in the performance management stage of outsourcing?
A) Supplier report card.
B) Supplier validation.
C) Confidentiality agreement.
D) Continuous improvement.
Q3) Which of the following is not a core competence?
A) Skills.
B) The level of the transaction-specific investments.
C) Areas where the company can dominate.
D) Elements important to the customer in the long run.
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Chapter 9: Category Sourcing: Developing Effective
Sourcing
Strategies
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Sample Questions
Q1) Which of the following best explains the concept of 'overspecification'?
A) Technical requirements are imposed on suppliers which are not necessary for the functionality of the product.
B) Technical requirements are not imposed on suppliers.
C) Technical requirements are imposed on suppliers and are necessary for the functionality of the product.
D) Technical requirements are not imposed on suppliers because they are not necessary for the functionality of the product.
Q2) Which of the following is not an item of IT office supplies expenditure?
A) Paper.
B) Travel.
C) Copier services.
D) Stationary.
Q3) Which of the following is not an element in a category sourcing plan?
A) Objectives sourcing strategy (measurable results).
B) Commodity sourcing strategy.
C) Planning of activities.
D) Evaluation of customer satisfaction levels.
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Chapter 10: Purchasing Innovation and Quality Management
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Sample Questions
Q1) Which of the following is a criterion for developing a 'supplier involvement portfolio'?
A) Market share.
B) The period of time collaboration has existed.
C) Trust in the supplier.
D) The degree of responsibility for product development that is contracted out to the supplier.
Q2) Which of the following best explains 'quality assurance'?
A) The degree to which customer requirements are met.
B) The collection of methods and procedures used for quality management.
C) Maintaining the methods and procedures of quality management.
D) Making sure that the requirements are being met and being able to demonstrate this objectively.
Q3) Which of the following terms is an operational management process?
A) How to assess inter-systems compatibility and operability.
B) Screening and selection of project partners.
C) Evaluating supplier proposals and ways of working.
D) Evaluating supplier development capabilities and performance.
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Page 12
Chapter 11: Purchasing Logistics and Supply Chain Management
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Sample Questions
Q1) What is the driver for all activities upstream from the order penetration point?
A) Customer orders.
B) Forecast-based.
C) Internal audit.
D) Quality control.
Q2) Which of the following is not a co-ordination problem between purchasing and logistics?
A) Lack of well-defined specifications.
B) Frequent changes in materials planning.
C) Lack of standardization.
D) Electronic invoice matching and payment.
Q3) Which of the following best explains the concept of 'converging supply chain'?
A) The finished product of one link is the main or sole input for the next production stage of various other industry columns.
B) The finished product of one link is the main or sole input for the subsequent link.
C) Various finished products of links of various supply chains are the input for the next link.
D) A company producing a diverse range of products.
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Chapter 12: Purchasing Organization
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Sample Questions
Q1) Which of the following does not greatly influence management's view of purchasing?
A) Purchasing's share in the end-product's cost price.
B) The financial position of the company.
C) The extent to which the company is depending on the suppliers' market.
D) The geographic location of the function.
Q2) Which of the following is a responsibility of contract managers?
A) Developing corporate sourcing strategies.
B) Strategic commodities.
C) Materials planning.
D) Solve supplier disputes.
Q3) Which of the following is not an organizational model for creating corporate advantage through purchasing?
A) Federal purchasing.
B) Centre-led purchasing.
C) Central purchasing.
D) Fragmented purchasing.
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14
Chapter 13: Performance Measurement and Governance in Purchasing
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Sample Questions
Q1) Which of the following is not a potential form of added value of the purchasing department to the firm?
A) Better motivation.
B) Lower material prices.
C) Fewer rejects of incoming goods.
D) Better sourcing decisions.
Q2) Which of the following is not a dimension on which measurement and evaluation of purchasing activities can be based?
A) An organizational dimension.
B) A product/quality dimension.
C) A logistics dimension.
D) Favourable supplier relationships
Q3) In the automotive industry,which of the following percentages represent the yearly cost reductions targeted?
A) 5%.
B) 7%.
C) 8%.
D) 10%.
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Chapter 14: Cost Approaches and Techniques
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Sample Questions
Q1) Which of the following is not an internal factor influencing the purchase price?
A) Socio-political.
B) Logistics.
C) Technical.
D) Organizational.
Q2) Which of the following best explains 'value pricing'?
A) Price is based on what the market can bear.
B) Price is based on the amount of profit that should be realized.
C) Price is based on the importance of the customer to the supplier.
D) Fairly low prices for high quality offerings.
Q3) Which of the following is not a factor influencing the fixing of the selling price?
A) Expected demand for the product.
B) The expected development of the cost price per product unit.
C) The importance of the customer to the supplier.
D) Exchange rates.
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Chapter 15: Purchasing, Corporate Social Responsibility and Integrity
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Sample Questions
Q1) Which of the following are not indicators in the Dow Jones Sustainability(DJS) Index and the Global Reporting Initiative (GRI)?
A) Fuel efficiency.
B) Carbon footprint.
C) Waste reduction
D) Profits
Q2) Which of the following is not an element in an ethically correct approach for procurement professionals?
A) Abide by all applicable legislation and regulations.
B) Keep business and personal interests separate.
C) Encourage suppliers to provide gifts to purchasing staff.
D) Prohibit collusion and price fixing.
Q3) Which of the following International Labour Office (ILO) Conventions relates to the prohibition and immediate action for the elimination of the worst forms of child labour?
A) Convention No. 138.
B) Convention No. 20400.
C) Convention No. 9001.
D) Convention No. 182
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