Supervisory Skills Development Exam Bank
Course Introduction
Supervisory Skills Development is a comprehensive course designed to equip aspiring and current supervisors with the fundamental competencies necessary for effective leadership in the workplace. The course covers essential topics such as communication techniques, conflict resolution, team building, performance management, decision-making, and motivation. Through interactive discussions, practical exercises, and real-world case studies, students learn how to manage diverse teams, delegate tasks, provide constructive feedback, and foster a positive work environment. By the end of the course, participants will possess the practical skills and confidence needed to supervise employees, promote productivity, and support organizational goals.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
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Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) The term diversity refers to the cultural,ethnic,gender,age,educational,racial,and lifestyle differences of employees.
A)True
B)False
Answer: True
Q2) Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low.He strongly believes that the secret to his store's success is rewarding the accomplishment of the worker financially.This belief best fits within the _____ to management.
A)functional approach
B)human relations approach
C)systems approach
D)scientific management approach
Answer: D
Q3) Mid-level management creates the overall philosophy and vision of a firm.
A)True
B)False
Answer: False
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Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The staffing function is nothing more than selecting the right employees to complete the task.
A)True
B)False
Answer: False
Q2) The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers,supervisors,and employees.
A)True
B)False
Answer: False
Q3) _____ includes the tasks of recruiting,selecting,orienting,training,appraising,promoting,andcompensating employees.
A)Controlling
B)Staffing
C)Leading
D)Deskilling
Answer: B
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4
Chapter 3: Supervisory Planning
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85 Flashcards
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Sample Questions
Q1) Which of the following is INCORRECT about management by objectives?
A)It is results oriented.
B)It motivates employees.
C)It provides a sound means of appraising employees.
D)It requires less thorough planning.
Answer: D
Q2) All of the following statements about supervisory planning are true EXCEPT:
A)supervisors should not consider past performance when planning for the future.
B)supervisors should consult with specialists to help carry out the required planning responsibilities.
C)supervisors are usually concerned with day-to-dayplans for accomplishing departmental tasks.
D)the plans a supervisor makes should be integrated and coordinated with the organization's long-term plans.
Answer: A
Q3) What is knowledge management?
Answer: Knowledge management is the systematic storage,retrieval,dissemination,and sharing of information driven by computers in ways that are conducive to desired results.
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Page 5
Chapter 4: Supervising a Diverse Workforce
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Sample Questions
Q1) Equal Employment Opportunity and affirmative-action programs most often impact white female employees.
A)True
B)False
Q2) "Reasonable accommodation" simply means making buildings more accessible by building ramps.
A)True
B)False
Q3) The identification of employees who have been afforded special legal protection comes from equal employment opportunity regulations and civil rights legislation stemming from numerous court decisions.
A)True
B)False
Q4) As long as a pregnant employee reports to work,she must fulfill all job responsibilities without special accommodations.
A)True
B)False
Q5) Describe what diversity is and why diversity is a "bottom-line" concern for organizations.
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Chapter 5: Leadership and Followership
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Sample Questions
Q1) Ahmed is a manager at a distribution center.Having worked in a field that is constantly changing,he believes that no one leadership style is best.Instead,the appropriate style is dependent on the situation at hand.Which of the following types of leadership does Ahmed's notion demonstrate?
A)Contingency-style leadership
B)Participative-styleleadership
C)Servant leadership style
D)Transformational leadership style
Q2) According to Robert Greenleaf,a servant-leader leads first and serves second.
A)True
B)False
Q3) Samuel is responsible for generating monthly reports on his organization's sales figures.This month,he decided to pass the project along to one of his subordinates so that the subordinate can gain experience in data analysis and also to free up more of his own time for other duties.This is an example of:
A)contracting.
B)outsourcing.
C)delegating.
D)mentoring.
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Page 7
Chapter 6: Communicating in a Noisy World
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77 Flashcards
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Sample Questions
Q1) Grapevines fulfill employee needs,including the needs for information and socialization.
A)True
B)False
Q2) Why does effective communication mean better supervision?
Q3) The communication process is fraught with many potential problems.Describe some of the barriers that can potentially interfere with this process.
Q4) Asking the listener if the instructions are clear is the best feedback technique.
A)True
B)False
Q5) When supervisors ask employees,customers,and others what they can do to help,they are employing which horizontal communication technique?
A)Cross-functional meetings
B)Grapevine communication
C)Management by objectives
D)Management by walking around
Q6) What takes place during downward communication?
Q7) What are the advantages and disadvantages of oral communication?
Page 8
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Chapter 7: Principles of Motivating Followers
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82 Flashcards
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Sample Questions
Q1) Which of the following is a physiological factor influencing personality?
A)Religious vales
B)Intelligence
C)Education
D)Cultural norms
Q2) The process of making behavior occur less frequently because it is linked to an undesirable consequence is called _____.
A)extinction
B)punishment
C)ignorance
D)positive reinforcement
Q3) Explain how Maslow's lower and higher level needs are related to Herzberg's hygiene factors and true motivators.Give examples.
Q4) Describe the five core job dimensions.
Q5) Most psychologists who study human behavior and personality are convinced that all behavior is caused,goal-oriented,and motivated.
A)True
B)False
Q6) How should supervisors handle difficult employees?
Page 9
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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Sample Questions
Q1) It is not always necessary to receive total approval,but a supervisor should at least consult with those who might be impacted by the change.
A)True
B)False
Q2) If a problem needs a quick solution,the supervisor should take a participative approach to making the decision.
A)True
B)False
Q3) Any decision alternatives that do not meet ethical standards or predetermined decision criteria should be eliminated.
A)True
B)False
Q4) Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.
A)True
B)False
Q5) When is it in the supervisor's best interest to use intuition in the decision-making process?
10
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Chapter 9: The Principles of Organizing
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Sample Questions
Q1) The span of management principle states that:
A)there is a set number of employees a supervisor can manage effectively.
B)there is an upper limit on the number of employees a supervisor can manage effectively.
C)there is no limit on the number of employees a supervisor can manage effectively.
D)there is no difference in the number of employees that different supervisors can manage effectively.
Q2) There is less confusion when an employee reports to multiple supervisors because there are more people to guide the employee in the right direction.
A)True
B)False
Q3) One of thepractical tipsfor making more effective use of time is to:
A)write everything down.
B)avoid interruptions.
C)use technologyindiscriminately.
D)abandon the 80/20 principle.
Q4) What can a supervisor do to influence an informal organization?
Q5) Describe the role that the chairperson of a meeting serves.
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Chapter 10: Empowering Employees for Success
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Sample Questions
Q1) The management of human resources is the supervisor's most important activity.
A)True
B)False
Q2) Which of the following involves sharing information by an interviewer with a job applicant concerning the mission,values,and direction of an organization?
A)Realistic organizational preview
B)Realistic job preview
C)Subjective task assessment
D)Subjective cultural assessment
Q3) Contrast the halo effect with the horns effect.
Q4) The acronym O.U.C.H stands for Objective,Unique,Consistent,and Harmless.
A)True
B)False
Q5) Asking "Who will care for your children while you are at work?" during an interview is not a discriminatory question because you want to make sure the employee has this issue covered before starting work.
A)True
B)False
Q6) Why is it important to document the hiring decision?
Page 12
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Chapter 11: Building Effective Teams
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83 Flashcards
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Sample Questions
Q1) A group that organizes a company softball tournament is an example of a special-interest group.
A)True
B)False
Q2) Workplace accidents have nothing to do with possible employee morale problems.
A)True
B)False
Q3) Friendship groups are related primarily to:
A)departmental assignments.
B)the accomplishment of a particular task or project.
C)personalities and social interests.
D)geographic location.
Q4) When is a task group necessary?
Q5) The HR department at Allied Manufacturing started a lunchtime walking club for its employees.This is an example of a wellness program that helps employees stay healthy and reduce employer health costs.
A)True
B)False
Q6) What is synergistic effect?
Q7) Briefly discuss the impact of downsizing on employee morale.
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Chapter 12: Performance Management
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101 Flashcards
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Sample Questions
Q1) All employees desire promotions.
A)True
B)False
Q2) Other than the title of the document,a self-evaluation form should be identical to the supervisor evaluation form.
A)True
B)False
Q3) Hallie is appraising her subordinate,Larry's,performance.Even though Larry is a nice guy,Hallie notes that Larry's performance at work is less satisfactory than that of the other employees in the same position.Nonetheless,she does not want to upset Larry,and so she gives him a very good performance rating.This is a typical example of _____.
A)a leniency error
B)personalized conflict
C)substantive conflict
D)the horns effect
Q4) Many organizations have an audit or review process to review supervisors' appraisal process.
A)True
B)False
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Everyone uses feedforward controls at one time or another.
A)True
B)False
Q2) Production control involves routing operations,scheduling,and expediting work flow.
A)True
B)False
Q3) Describe the three types of specialized controls,and for what they are used.
Q4) At Best Facilities Inc.,industrial engineers were brought to the assembly line to observe production and to identify ways to improve,eliminate,change,or combine steps to make the job easier and more efficient.This is an example of what type of study?
A)Concurrent study
B)Control study
C)Motion study
D)Time study
Q5) What is managerial control?
Q6) A firm should never be willing to share financial information with employees.
A)True
B)False
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Chapter 14: Resolving Conflicts
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Sample Questions
Q1) An accommodating conflict resolution style can be characterized as "I lose,you win".
A)True
B)False
Q2) The compromise style of conflict resolution is best described as "I win,you win."
A)True
B)False
Q3) Describe the five conflict resolution styles.
Q4) Grievance procedures are typically resolved in the court of law.
A)True
B)False
Q5) In the workplace,the terms complaint and grievance do not mean the same thing.
A)True
B)False
Q6) The most effective communication and problem solving take place when people try to share perspectives.
A)True
B)False
Q7) Distinguish between substantive and personalized conflict.
Page 16
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Chapter 15: Positive Discipline
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Sample Questions
Q1) Identify the correct statement about demotion.
A)It is used to encourage the employees.
B)It is often the first step of a disciplinary action.
C)It is avoided by most organizations as a disciplinary action.
D)It does not involve any loss of pay.
Q2) If an offense is relatively minor and an employee has no disciplinary record,which of the following forms of progressive discipline would be most appropriate?
A)Informal talk
B)Demotion
C)Written warning
D)Disciplinary layoff
Q3) If an employee has offended repeatedly despite several warnings,a(n)_____ is most likely to be the next step in a progressive disciplinary action.
A)documented warning
B)undocumented warning
C)disciplinary layoff
D)informal talk
Q4) What does the "right to appeal" mean in terms of disciplinary action?
Q5) What is positive discipline? Positive self-discipline?
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